at least gog should have a line number , so you can check how many are in front of your tickets

I think the Support staff are insanely busy.

Press F to doubt.

GOG support is taking the "if we ignore the problem, it will go away" approach. They suck pretty bad right now.


I think they're going so slow hoping people will play the game and like it and decide they don't want a refund. People need to start charge-back procedures with their banks for fraud on the refund policy. That might wake them the fuck up.

But yet they somehow still find the time to mod threads/posts for such "urgent & serious issues" like: mild swears, duplicate topics, and necroing.

With making their own apology video.

i understand that this will largely be of no help to you, but GOG support has always gone several steps ahead from what i expected.

the matter with cyberpunk 2077 is unfortunate. i suspect more people have asked for refunds than was expected.

hope your matter will be resolved quicker than you expect

they are lazy and few
probably , will it be similar to nurse dance vids and released on tiktok?

I'm waiting from 24th december... I've only need to switch an order from regular to gift... (two christmas present didn't arrive)
I didn't see the "GIFT CHECKBOX", I've buyed more than 400 Games on steam as gifs... Gog gift check box is difficoult to see and it's very easy to buy for an error as a regular order instead of gift... CHANGE GIFT CHECK BOX make it more big and more coloured!

P.s.

We don't care about cyberpunk user's, leave them wait! My money are from amateur series??? I really don't understard, your marketing team and your management had bad choice and now we are facing problem only because CYBERPUNK?

Improve support from part time to full time supporters and don't make marketing campaign like apple...
You aren't apple nor rockstar games and this is your lesson for trying to be like these two company, when you're a public company now accept the consequences of your act, but don't leave someone behind only because you're supporting cyberpunk user!

Best regards

Still waiting...

oh you are so entitled one , hope you will wait more

Isn't there a limit on how late you can do this?

Anyway, I agree. They have an automated way of taking money, but not giving it back? You'd think by now they would've tried to do something to take away the damage. Paying employees to give money back to customers in the middle of a lawsuit isn't particularly smart. Meanwhile, the support staff have seemingly disappeared. How many weeks has it been? Did everyone who bought cyberpunk buy it from GOG instead of Steam? You'd think, by now, if the majority of the reason for delay was cyberpunk refund requests, they'd be able to sort through these things on autopilot. You'd think that they'd have semi-automated responses available in notepad for copy and paste to make their lives easier in answering tickets more effeciently, 'cause surely they want those tickets to go away as fast as possible.

No, i imagine support staff are doing other jobs around the office to keep them away from the ticket trackers, hoping that they can get an update or two out that placates customers into canceling the refund request.

I noticed, technically, they could also deny most requests: once you download that installer (which they have record of) they're not obligated to approve, anymore. They curiously aren't taking this route, either. My guess is, media fallout. They have to be simply buying time.

Huh?

Actually, their refund policy in writing prevents them from doing this. Their refund policy does state they can refuse on a case by case basis, but that refunds requested within 309 days of purchase or anytime before the release of a preordered game will be granted. Even if the game has been downloaded.
I mean, I was going to say comparing Poles to Hitler is a pretty terrible thing overall. Especially using the word literally. Your thoughts?

Ok, so it would seem this post blew up a little. Sorry for all of you that are having to wait too.

I have checked my tickets, at least two of them are marked as "solved"... even though i've yet to recieve a refund.

My current ticket is still open, with no word from whoever it is that answers.

Side note, my initial email was sent to GoG on 28th December. 19 days ago.

I mean, im not in any rush for the cash back, but I would have thought any large game provider / content creator would have sorted it by now.. :/

Back to waiting..