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General discussionGOG is a scam(85 posts) (85 posts) 
(85 posts) 
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This is my favourite topic
Posted January 14, 2020
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GameRager: Do you mean(for the galaxy thread idea) achievements missing for games? Or other things missing from non-galaxy versions?
No. As mentioned in the link, I mean games updated in galaxy months ago, but not yet updated in the offline installers. Happens a lot.

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GameRager: it'd be a but more work for staff to keep updating that every time a game was either caught up with patches or not.
No, it won't. MaGog does something similar (comparing galaxy and offline installer versions) four times a day for months now, with zero work from me. That's what computers are for. You program them to do the repetitive, error-prone work.
Post edited January 14, 2020 by mrkgnao
Posted January 14, 2020
The fact that there's no blues in this thread is deafening.

GOG really don't give a shit to this forum.
Posted January 14, 2020
low rated
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Zrevnur: And it would be fair and sensible to make the update history available to potential buyers and not just make it available after the fact. Them not doing this indeed gives a "scammy" impression in combination with the fact of "update lag" in comparison with Steam.
I agree the update history should be available, though the OP thread title is misleading.

It literally says "Gog is a scam"......not a possible scam, or might be scamming, etc....just a flat out "accusatory" title.

People should call out GOG for it's shortcomings, yes, but they not make such misleading/possibly fear laden titles when doing so.

(I am not saying I am 100% certain the OP made the thread for bad reasons, but it can come off as such based on wording. Also as OP is a UK citizen they likely know english well enough to avoid making such misworded titles)

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mrkgnao: No. As mentioned in the link, I mean games updated in galaxy months ago, but not yet updated in the offline installers. Happens a lot.
Then something is missing from non-galaxy versions, and people seem to have good reason to complain.

Also what is missing in said updates(in general) usually? Anything needed to play said game/extra game content or just minor fixes?

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mrkgnao: No, it won't. MaGog does something similar (comparing galaxy and offline installer versions) four times a day for months now, with zero work from me. That's what computers are for. You program them to do the repetitive, error-prone work.
Someone still has to do that bit of programming, though**, and integrate it with the site.....thus it is a bit of work.

(It's not like Magog just appeared out of thin air and started going to work....it had to be made/tested, tweaked if need be, etc)

**Thus either requiring GOG to hire someone to do that bit of work or to relegate someone to the task and off some other task, and pay that person as well
Post edited January 14, 2020 by GameRager
Posted January 14, 2020
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zlaywal: The fact that there's no blues in this thread is deafening.

GOG really don't give a shit to this forum.
They only seem to participate in threads that THEY make. You rarely see them mingling in posts that their customers make. I guess its easier to control the narrative that way.
Posted January 14, 2020
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zlaywal: The fact that there's no blues in this thread is deafening.

GOG really don't give a shit to this forum.
This may sound like me defending GOG a bit much, but the general forums gets a few dozen new threads a day so they might have missed it.

Also if what I think is true(Gog blues can only reply to such threads to answer questions/posts if allowed by higher ups) then it could be the higher ups to blame for such decisions(if they know of this thread) and not the lower level blues.

(I agree the blues don't post as much to the forums and interact as they should and could, btw)
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Kelefane: They only seem to participate in threads that THEY make. You rarely see them mingling in posts that their customers make. I guess its easier to control the narrative that way.
That, or they could be run ragged by the higher ups due to staff shortages(if their staff layoffs awhile back is any indicator) and/or only allowed to reply to what higher ups allow/tell them to.
Post edited January 14, 2020 by GameRager
Posted January 14, 2020
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GameRager: There's an old saying(for a reason): Buyer Beware.

Yes, stores should try to make sure customers are as informed as possible(within reason), but customers are mostly adults here(iirc) & they should be able to make informed decisions/be ready to do some research a bit if need be(and if it's possible to do so).
Either I am missing something fundamental or it is utterly bizarre how the onus to make an informed decision is on the customer, but god forbid the company holding all of that information is asked for it, because it might lose sales for very legitimate reasons.

You're advocating for less transparency, which has zero benefit for you as a customer, while at the same time absolving Gog of all consequences of such a policy, and I can't even begin to understand why.
Posted January 14, 2020
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Ernestas_Paliulis:
Why do I feel this is like This
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zlaywal: The fact that there's no blues in this thread is deafening.

GOG really don't give a shit to this forum.
What?

What did you expect this forum was an after thought?

A very poor after thought
Post edited January 14, 2020 by fr33kSh0w2012
Posted January 14, 2020
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lolplatypus: Either I am missing something fundamental or it is utterly bizarre how the onus to make an informed decision is on the customer, but god forbid the company holding all of that information is asked for it, because it might lose sales for very legitimate reasons.
I meant customers should do due diligence to make sure the game can run on their systems(they have the right console or[for pc games] the right specs or better than needed), make sure it's something they are reasonably certain to like(favorite genre/looks good, etc....let's plays and trustworthy reviews can help in this regard), and has other aspects they want(drm free, etc).

(Of course I ALSO think a company should provide enough information for a buyer to make the best decision they can...within reason[of what info they can reasonably provide])

If they do all that or most of that & they dislike/cannot use a purchase due to something unexpected(their systems won't play it for some odd reason despite meeting the specs., etc) then yes, I think they should be able to get a refund....but I don't think we should reward irresponsible behavior done too often(by people who pass such responsibility off to the companies they buy from, treating their purchases like free demos, etc) with a free pass to keep doing such.
Post edited January 14, 2020 by GameRager
Posted January 14, 2020
GOG really need to work out the patch situation, but honestly I'm not sure what they can do. They don't know ahead of time that it will happen, and when it does if the developer doesn't get the patch out what can they do? Removing the game from sale doesn't help those who have it already.
Posted January 14, 2020
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StingingVelvet: GOG really need to work out the patch situation, but honestly I'm not sure what they can do. They don't know ahead of time that it will happen, and when it does if the developer doesn't get the patch out what can they do? Removing the game from sale doesn't help those who have it already.
well of course!
Posted January 14, 2020
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GameRager: but I don't think we should reward irresponsible behavior done too often(by people who pass such responsibility off to the companies they buy from, treating their purchases like free demos, etc) with a free pass to keep doing such.
Yeah, though I don't believe that would be the case with missing version numbers, as that strikes me as a reasonable expectation to have, if version parity with e.g. Steam can't be guaranteed.

One could also argue why people wouldn't treat purchases as free demos, if that's the only legal way to demo a game in the first place, but that would probably be beyond the scope of the discussion.
Posted January 14, 2020
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Haha someone said I'm a spam bot? Wow just ridiculous. The patch was released nearly 2 month's ago and not just me but many other people trying to ask GOG when we might and similar questions, it's ok, but the real problem with GOG it's just they don't give a shit to answer. As I mentioned before I have contacted them month ago several times until I had no more without any answer to my questions I demanded a refund but again they not even then answer anything in multiple emails. So I have checked my email and what a surprised someone from customer support finally replied at least and I'm sure because of this forum topic. Shame on you GOG
Posted January 14, 2020
high rated
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Ernestas_Paliulis: Haha someone said I'm a spam bot? Wow just ridiculous. The patch was released nearly 2 month's ago and not just me but many other people trying to ask GOG when we might and similar questions, it's ok, but the real problem with GOG it's just they don't give a shit to answer. As I mentioned before I have contacted them month ago several times until I had no more without any answer to my questions I demanded a refund but again they not even then answer anything in multiple emails. So I have checked my email and what a surprised someone from customer support finally replied at least and I'm sure because of this forum topic. Shame on you GOG
Hey, just to clarify, your support requests were actually replied to previously. The one from December was replied to by me personally. Unfortunately however, due to the fact email you provided in the ticket was not valid, our replies did not reach you.
After you posting on the forum, we managed to connect your account to your tickets with incorrect email and reply.
Since it happened multiple times, we would recommend to check if your autofill for email fields saved an incorrect email.

o/
Posted January 14, 2020
high rated
Awkward, OP...
Posted January 14, 2020
As they say: oops.
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This is my favourite topic
Community
General discussionGOG is a scam(85 posts) (85 posts) 
(85 posts)