Posted March 06, 2022
low rated
I'm not sure if this is excessively gross incompetence, or if you are intentionally sabotaging your own company. Your business has time and time again, been completely tone deaf to its users. I no longer have ANY faith in your store surviving, and thus are no longer going to purchase games, because I am positive you will be shutting down in less than 5 years. It makes no sense to spend money for products which will likely just vanish in years to come.
-Despite being the number one requested feature by a huge margin, you STILL refuse to be anything besides outright hostile to linux users. You removed the GoG game downloader for linux a few years back, and have never replaced it with anything. The only way to download linux games, is manually though your library, with no way to even know which games have linux files, without clicking on each game first.
The majority of people who use linux, are anti-DRM, so your service is like a match made in heaven, yet your #1 customer base, you completely shaft and ignore constantly. You don't need to go and make a linux client that automatically installs and configures proton so the game works with 1 click like steam does. While it would be nice, no one is demanding that. They just want the bare minimum support for linux. It could even be as simple as officially partnering/supporting some other launcher, such as Lutris or Heroic Launcher, or something. Yet, you time and time again, refuse to do even that, but constantly are hostile towards your linux base. You have lost a huge chunk of your linux customer base, while steam is poised to be the sole distributor of linux games... Trust me, I'm active on many linux forums and social media pages, and almost ALL of your good will and support has completely vanished from there. Many linux users are outright hostile towards you now, and I'm not sure if you could ever get them back... I have for the longest time, have supported and recommended you on social media, and have no doubt had an impact on what success you have had.
I have never witnessed a company be so tone deaf towards its largest potential customer base. What a great tweet that was about the steam deck, which was and still is, the most talked about, hyped, and generally well favored hardware in recent memory. What a monumental gaff. Your store sells native linux games, but you tell steamdeck owners "just install windows", just wow.
-That leads to the next biggest problem, which is having multiple games that contain online/account requirement DRM, on a DRM-free store. You're selling games, that literally go against the entire core concept and philosophy of your store. You literally made a website called "F*** DRM" and was your marking slogan for some time, and at the same time, were selling games that contain DRM, and the worst kind of DRM, Online-only single-player DRM. Again, how tone deaf towards your customer base can you be? Do you really consider your customers to be this stupid, where they would not care you're selling DRM games on a DRM-free store?
-The next major issue, is game and update consistency. There are numerous games on gog, in which receive little to no updates compared to steam and other stores. There are a lot of games in which the gog version is objectively worse than all other versions. its one thing to not include things like "steam workshop support", because obviously that requires steam. But to not force developers to keep their games updated, and to allow them to completely neuter their games on your platform, is completely unacceptable. It's seriously like you do not gave one damn about your customers.
-Lets not forget the disaster that was Cyberpunk2077. I honestly have no words for this. You completely over hyped the game, and completely under-delivered. It took you like a year to get the game in a playable state that it should have been at launch. You execs completely abused their employees to meet impossible deadlines, and knowingly released a broken unfinished game. I'm not even sure if consoles ever got fixed, or ever will. This again, is yet another example of tone deafness towards your customers.
-Lastly, lets talk about your virtue signaling and your complete lack of ethics, morals, or principles. The biggest one, and the one that basically broke the camels back for me, was your removal for the highly sought after game: Devotion. You publicly said you would sell the game, and then a week later said, and i quote, "after receiving many messages from ""gamers"", we have decided not to list the game in our store". Bullshit. EVERYONE wanted you to release this game, except for the Chinese communist party. Again, you completely act tone deaf and hostile towards your customers, and remove a game a LOT of people wanted to buy and play. What kind of business sense do you have, in which you pull a product that people want to buy and play, just because a communist dictator asks you to?
Lets transition into your latest virtue signal. You ban all Russian gamers from buying/playing their games, and virtue signal about donating and supporting Ukraine. You're a company which sells video games... Why the hell are you getting involved with contemporary politics? People play games to escape reality, and here you are being tone deaf again. What goes on around the world, no matter how good/bad you think it is, literally, i mean literally, is none of your F-ing business. Your business is selling games. Nothing more. But to F-ing DARE to come out against Russia, when you have already capitulated to China, makes everything you say, completely hallow. You removed a Taiwanese game, at the behest of the government of China. Taiwan is a sovereign independent nation, but you pretend to care so MUCH about the sovereignty of nations? Yeah sure, OK, i totally believe that... When China does invade and annex Taiwan, I'm positive, you will not ban all of China from buying and playing games. The even bigger irony here, is China fully supports and backs Russia in their invasion. Of ALL people to say something about Russia, you are the very last who should believe they have something to say. Everything you say and do about this is so shallow, hallow and soulless, its absolutely disgusting. You're only doing it for PR/marketing reasons, but it doesn't even make sense. Did you really think it would give you some kind of return on this investment? What happened to "we want to focus on our store"?
The fact you believe spending money on Ukraine is more worthwhile than supporting linux, or actually selling games people want, actually making a DRM-free store, and actually treating your customers, like actual customers: It just shows your utter incompetence. You had such a great thing going for you, and you completely ran it into the ground with sheer incompetence. You have to be intentionally trying to run your company into the ground at this point. There's no other explanation. I will gladly help your endeavor, and give my money to valve/steam instead. They actually support and respect their customer base.
-Despite being the number one requested feature by a huge margin, you STILL refuse to be anything besides outright hostile to linux users. You removed the GoG game downloader for linux a few years back, and have never replaced it with anything. The only way to download linux games, is manually though your library, with no way to even know which games have linux files, without clicking on each game first.
The majority of people who use linux, are anti-DRM, so your service is like a match made in heaven, yet your #1 customer base, you completely shaft and ignore constantly. You don't need to go and make a linux client that automatically installs and configures proton so the game works with 1 click like steam does. While it would be nice, no one is demanding that. They just want the bare minimum support for linux. It could even be as simple as officially partnering/supporting some other launcher, such as Lutris or Heroic Launcher, or something. Yet, you time and time again, refuse to do even that, but constantly are hostile towards your linux base. You have lost a huge chunk of your linux customer base, while steam is poised to be the sole distributor of linux games... Trust me, I'm active on many linux forums and social media pages, and almost ALL of your good will and support has completely vanished from there. Many linux users are outright hostile towards you now, and I'm not sure if you could ever get them back... I have for the longest time, have supported and recommended you on social media, and have no doubt had an impact on what success you have had.
I have never witnessed a company be so tone deaf towards its largest potential customer base. What a great tweet that was about the steam deck, which was and still is, the most talked about, hyped, and generally well favored hardware in recent memory. What a monumental gaff. Your store sells native linux games, but you tell steamdeck owners "just install windows", just wow.
-That leads to the next biggest problem, which is having multiple games that contain online/account requirement DRM, on a DRM-free store. You're selling games, that literally go against the entire core concept and philosophy of your store. You literally made a website called "F*** DRM" and was your marking slogan for some time, and at the same time, were selling games that contain DRM, and the worst kind of DRM, Online-only single-player DRM. Again, how tone deaf towards your customer base can you be? Do you really consider your customers to be this stupid, where they would not care you're selling DRM games on a DRM-free store?
-The next major issue, is game and update consistency. There are numerous games on gog, in which receive little to no updates compared to steam and other stores. There are a lot of games in which the gog version is objectively worse than all other versions. its one thing to not include things like "steam workshop support", because obviously that requires steam. But to not force developers to keep their games updated, and to allow them to completely neuter their games on your platform, is completely unacceptable. It's seriously like you do not gave one damn about your customers.
-Lets not forget the disaster that was Cyberpunk2077. I honestly have no words for this. You completely over hyped the game, and completely under-delivered. It took you like a year to get the game in a playable state that it should have been at launch. You execs completely abused their employees to meet impossible deadlines, and knowingly released a broken unfinished game. I'm not even sure if consoles ever got fixed, or ever will. This again, is yet another example of tone deafness towards your customers.
-Lastly, lets talk about your virtue signaling and your complete lack of ethics, morals, or principles. The biggest one, and the one that basically broke the camels back for me, was your removal for the highly sought after game: Devotion. You publicly said you would sell the game, and then a week later said, and i quote, "after receiving many messages from ""gamers"", we have decided not to list the game in our store". Bullshit. EVERYONE wanted you to release this game, except for the Chinese communist party. Again, you completely act tone deaf and hostile towards your customers, and remove a game a LOT of people wanted to buy and play. What kind of business sense do you have, in which you pull a product that people want to buy and play, just because a communist dictator asks you to?
Lets transition into your latest virtue signal. You ban all Russian gamers from buying/playing their games, and virtue signal about donating and supporting Ukraine. You're a company which sells video games... Why the hell are you getting involved with contemporary politics? People play games to escape reality, and here you are being tone deaf again. What goes on around the world, no matter how good/bad you think it is, literally, i mean literally, is none of your F-ing business. Your business is selling games. Nothing more. But to F-ing DARE to come out against Russia, when you have already capitulated to China, makes everything you say, completely hallow. You removed a Taiwanese game, at the behest of the government of China. Taiwan is a sovereign independent nation, but you pretend to care so MUCH about the sovereignty of nations? Yeah sure, OK, i totally believe that... When China does invade and annex Taiwan, I'm positive, you will not ban all of China from buying and playing games. The even bigger irony here, is China fully supports and backs Russia in their invasion. Of ALL people to say something about Russia, you are the very last who should believe they have something to say. Everything you say and do about this is so shallow, hallow and soulless, its absolutely disgusting. You're only doing it for PR/marketing reasons, but it doesn't even make sense. Did you really think it would give you some kind of return on this investment? What happened to "we want to focus on our store"?
The fact you believe spending money on Ukraine is more worthwhile than supporting linux, or actually selling games people want, actually making a DRM-free store, and actually treating your customers, like actual customers: It just shows your utter incompetence. You had such a great thing going for you, and you completely ran it into the ground with sheer incompetence. You have to be intentionally trying to run your company into the ground at this point. There's no other explanation. I will gladly help your endeavor, and give my money to valve/steam instead. They actually support and respect their customer base.
Post edited March 06, 2022 by filenotfoundx404