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General discussionGOG Galaxy has just deleted my entire games folder(104 posts)(104 posts)
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This is my favourite topic
Posted May 30, 2015
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yogsloth: What was the RPG whose uninstall command wiped out your entire OS? Good times. For everyone except the victims.
Pool of Radiance: Ruins of Myth Drannor. There was a patch though!

Also not an RPG, and it also got caught just before shipping, but Myth 2 would take out your C:/ drive. There should be no copies out there with that bug though. From what I remember of the story they had to run to the manufacturer and replace the bad discs with fixed.
Post edited May 30, 2015 by doccarnby
Posted May 30, 2015
Doesn't Galaxy specifically tell you not to install it in the same directory as your games? I seem to remember that from either a warning in the installer itself or maybe from the FAQ.
Posted May 30, 2015
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stereophil: I got this "Essential components needed to start GOG Galaxy are missing. Please reinstall the application." error. So I did what the message suggested and reinstalled GOG Galaxy into the same initial installation folder which was called "Games" and contained ALL the games on my HDD. After installation I saw that Galaxy apparently deleted everything else in that folder. Now I have a "Games" folder with just the Galaxy client in it. All my GOG games, all my Steam games - gone.

I've always been an ardent supporter of GOG, but now I have to say that I'm a bit pissed off. :(
This is suppose to be fixed, but there is a well known bug where Galaxy deletes all the games if Galaxy is installed in the same location as the games.

I know some people won't like this... but right now, Galaxy works pretty well as long as you leave stuff to there default settings. I've never had a major bug yet by keeping everything as default (as far as the folder are concerned).
Post edited May 30, 2015 by user deleted
Posted May 30, 2015
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cogadh: Doesn't Galaxy specifically tell you not to install it in the same directory as your games? I seem to remember that from either a warning in the installer itself or maybe from the FAQ.
I'm actually wondering why it also took out stereophil's steam games on top of all his GOG games. Granted, if the Galaxy client did this, it's a pretty egregious bug that needs to be addressed right smartly! Just deleting files, even from the folder dedicated to the client is something that shouldn't happen. I'm wondering if it is chalked up to an installer bug or something the game does or the client itself --that's what needs to be determined and I think stereophil has the answer for that so it can be duplicated.

Now, on the issue of installing to separate folders --I made sure to keep my Steam and Galaxy Client folders entirely separate from one another --even on different drives.

It's not stereophil's fault mind you, but I'm sure he grows wiser from this experience.
Posted May 30, 2015
Yikes & yikes again!!

I`ve got GoGalaxy installed, but not used it tbh. Glad I haven`t now.

Had similar with steam once, it wouldn`t load so tried to reinstall. Steam said it needed to uninstall steam to reinstall it, so I let it.
Noticed it was taking some time, panicked & opened steam folder just to check. Saw it was removing everything, games included.

Pissed off doesn`t quite cover it does it? :(

Fingers crossed they get it resolved.
Posted May 30, 2015
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fishbaits: Yikes & yikes again!!

I`ve got GoGalaxy installed, but not used it tbh. Glad I haven`t now.

Had similar with steam once, it wouldn`t load so tried to reinstall. Steam said it needed to uninstall steam to reinstall it, so I let it.
Noticed it was taking some time, panicked & opened steam folder just to check. Saw it was removing everything, games included.

Pissed off doesn`t quite cover it does it? :(

Fingers crossed they get it resolved.
I think BKGaming may have hit the nail on the head, don't install the GOG client where you install your games... and I would like to add, don't install your GOG client games in the same place you install your steam games.

As Offspring once sang, "You gotta keep 'em separated!"
Posted May 30, 2015
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Matewis: As a non-galaxy-participant (for the time being) it feels as if I'm a civilian, whereas the galaxy users are brave gog soldiers fighting on some faraway battlefield, who occasionally write home to their loved ones with "Add me friend" threads. And all that I can think of, as I hear from my friends about the latest casualty from the front, a young private named stereophil, is how relieved I am that I didn't decide to join the army.
Yes, hold tight in the keep until the battle is over, then emerge to enjoy the triumph and spoils of the war! :)

Here are some general problems that I've observed regarding the beta:

1) In open public betas of just about anything, most people still expect a very stable and complete product perhaps with minor bugs, and where data loss or other harm to the computer is not possible because the software has already evolved past that point. Unfortunately that is not the case with beta software even if some beta software out there is of that level of completion/stability. As such sometimes people decide to try a beta out without fully realizing the risks that they might be taking with their computer's data, etc.

2) People trying out the beta are not really instructed in a clear and concise manner what exactly this means, and they're not told what the risks and dangers are to their computer system such as possible data loss. There is the "GOG GALAXY BETA" forum which most people using Galaxy probably don't even know exists or even use the forums, and for those who do manage to find it, very few people read the first message which states in bold shouting with asterisks and other flashy things to catch attention "PLEASE READ THIS FIRST" or words to that effect. People don't read that and don't even know it exists, and so they're not well prepared for a lot of "KNOWN ISSUES" that exist in the current state of the software - instead finding out themselves the hard way and then being very upset about it.

3) GOG has Galaxy advertising everywhere right now really driving out the message that it is available now and they would like people very much to use it. Nothing wrong with their goal of course, but when mixed with #1 and #2 above practically guarantees that some folks are going to end up casually trying out the beta thinking it is a lot more complete and stable and risk-free to test than it really is currently, and the warnings/info about what to expect from it are miles away from what they're actually looking at and to no real fault of their own.

Sadly, 'tis a recipe for battlefield casualties for sure.

Oh, quick tip: Do *NOT* install your games under the folder where GalaxyClient is installed. That would be bad. Like, really unpleasant bad.
Posted May 30, 2015
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CharlesGrey: But normally a program should only uninstall or override its own files, and not execute a blanket HDD wipe of files it shouldn't even "know" about.
Normal + Sierra Utilities don't mix... ;-)

Sadly enough, I have been a victim of the Sierra Utilities Effect™ twice (Half-Life & Viper Racing)...
Posted May 30, 2015
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CharlesGrey: But normally a program should only uninstall or override its own files, and not execute a blanket HDD wipe of files it shouldn't even "know" about.
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Vythonaut: Normal + Sierra Utilities don't mix... ;-)

Sadly enough, I have been a victim of the Sierra Utilities Effect™ twice (Half-Life & Viper Racing)...
Don't old Sierra games have a reputation of being very difficult and unfair? Perhaps that's true of their software in general, and the way it treats your computer. :D

Ooh, I remember Viper Racing! If I recall correctly, it had a pretty cool car deformation system, especially considering its age.
Posted May 30, 2015
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CharlesGrey: You should contact GOG to see if they can make up for it with some store credit at least. And to make sure they fix these issues, of course. They're not going to "dethrone" Steam with a games client that randomly wipes HDDs. :/
Thanks for the advice, but I'm not so sure about that. After all, it was a beta client, and I think you have to live with the risks involved in participating in the beta. At least I've reported it through the bug report platform.

Maybe this is actually a feature: Galaxy recognized Steam installations on OPs HDD, and decided to perform some kind of DRM exorcism. Working as intended. :P
I was able to LOL hard at this. :D But then you'd have to say the exorcism happens in an uncompromising way, without any fear of collateral damages. xd

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Foxhack: I'm sorry for your loss.

I'm even sorrier GOG threw all their support at this poor excuse for a client.
Thank you!

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cogadh: Doesn't Galaxy specifically tell you not to install it in the same directory as your games? I seem to remember that from either a warning in the installer itself or maybe from the FAQ.
I can't remember seeing an explicit warning. Generally, I think now it's a good idea to include a warning explicit enough in bold letters and with an exclamation mark.

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BKGaming: I know some people won't like this... but right now, Galaxy works pretty well as long as you leave stuff to there default settings. I've never had a major bug yet by keeping everything as default (as far as the folder are concerned).
I'd expected Galaxy, even in beta, to let you set your own installation directory without anything as severe as what I experienced yesterday happening. Obviously, it was a wrong assumption.


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skeletonbow: Oh, quick tip: Do *NOT* install your games under the folder where GalaxyClient is installed. That would be bad. Like, really unpleasant bad.
But if I'd installed GalaxyClient under a different folder, say \programs\, then it might have erased all my non-games programs instead. It was just a logical decision to place Galaxy in \games\ since it was gaming-related, so initially I had \games\Galaxy and \games\steam.

The best thing to do apparently is to install Galaxy in a separate Galaxy folder. I know now. :/
Posted May 30, 2015
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stereophil: I got this "Essential components needed to start GOG Galaxy are missing. Please reinstall the application." error. So I did what the message suggested and reinstalled GOG Galaxy into the same initial installation folder which was called "Games" and contained ALL the games on my HDD. After installation I saw that Galaxy apparently deleted everything else in that folder. Now I have a "Games" folder with just the Galaxy client in it. All my GOG games, all my Steam games - gone.

I've always been an ardent supporter of GOG, but now I have to say that I'm a bit pissed off. :(
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BKGaming: This is suppose to be fixed, but there is a well known bug where Galaxy deletes all the games if Galaxy is installed in the same location as the games.

I know some people won't like this... but right now, Galaxy works pretty well as long as you leave stuff to there default settings. I've never had a major bug yet by keeping everything as default (as far as the folder are concerned).
WAITAMINUTE! the default folder for galaxy is in "C:\program files\". would it delete everything in program files if i uninstall? that's horrific! tried moving it into another folder but now it can't run.
Posted May 30, 2015
Why would you use a beta software if something like that can happen so easily?
Well, another advantage for Linux users: you don't have to worry about such stuff.
Posted May 30, 2015
I doubt Galaxy does this but it's not impossible, there must be some explanation. Reminds of this though: http://steamed.kotaku.com/valve-looking-into-steam-linux-bug-that-deletes-hard-dr-1680789141
Posted May 30, 2015
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BKGaming: This is suppose to be fixed, but there is a well known bug where Galaxy deletes all the games if Galaxy is installed in the same location as the games.

I know some people won't like this... but right now, Galaxy works pretty well as long as you leave stuff to there default settings. I've never had a major bug yet by keeping everything as default (as far as the folder are concerned).
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dick1982: WAITAMINUTE! the default folder for galaxy is in "C:\program files\". would it delete everything in program files if i uninstall? that's horrific! tried moving it into another folder but now it can't run.
Maybe I'm misreading how OP had it set up... but as far as I know how the bug worked was if you had your setup folder as Galaxy -> Games, the games could be deleted on an uninstall or update. But that was only if the games were IN the Galaxy client folder with the files.

So if you have it as "C:\Program Files\" then only the Galaxy folder itself should be deleted, the reason the games are effected is because they are IN the folder.

This could be completely unrelated to that bug however, which was suppose to have been fixed by now... I've seen many reports on Galaxy deleting games though and normally it was also stated the games were IN the Galaxy folder.

EDIT: This was reported the other day too: http://www.gog.com/forum/general/gog_galaxy_beta_2/post1402
Post edited May 30, 2015 by user deleted
Posted May 30, 2015
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Urnoev: Why would you use a beta software if something like that can happen so easily?
Well, another advantage for Linux users: you don't have to worry about such stuff.
Well, I didn't know something like THAT can happen so easily. But now I'm wiser in this regard.
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This is my favourite topic
Community
General discussionGOG Galaxy has just deleted my entire games folder(104 posts)(104 posts)
(104 posts)