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General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
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This is my favourite topic
Posted May 06, 2015
high rated
!!! PLEASE READ BEFORE POSTING !!!

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)

Where can I find Galaxy logs on my computer?
On Windows 7 or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- throttling max download speed is not yet possible
- notifications related to incoming chat messages and friend requests does not always disappear instantly when consumed and may require reloading Store page
- games imported from existing installations will auto-update once, even if updating is disabled
- Moving Galaxy from /Applications on Mac OS X will stop the app from working
- Galaxy cannot be launched by other users on the same computer
Post edited October 03, 2016 by Liosan
Posted July 03, 2015
high rated
Hi Everyone,

Below you can find the changelog of GOG Galaxy.

Changelog 1.1.15 (September 7th, 2016):
Changes / Improvements:
• Added Wallet button in dropdown menu under user's avatar
• Performance improvements on UI speed and a little on CPU usage
• Enabled copying text in Galaxy forums
• History will now remember only the 100 most recent pages in history
Bugfixes:
• Fix for "Disk access problem" bug, which broke installation and updates of games. (Bug happened on Windows only, but general mechanism is better on OS X as well)
• Fix for Verify/Repair, which did not work in some scenarios (The above bug for example)
• Fix for "Server problem" while downloading backup installers or other goodies. They will now work, even if temporary download folder is same as destination folder
• Fixed situations in which Store page sometimes did not load properly after waking up computer

Changelog 1.1.16 (September 19th, 2016):
Improvements:
• Galaxy now supports H.264 codecs
• Much better handling of paying using third party processors (PayPal, paysafecard etc.)
• Friends and chat window now scale with the system scaling factor
• New and prettier GOG Eula will be used in games
• Better handling of loading timeouts

Bugfixes:
• "INSTALLED" label will appear all pages of the library now
• Fixed a bug with game time tracking for some games. Galaxy will now register more than one minute:)
• Fixed a bug in which Galaxy in rare cases could not be able to update the game (bug rather existed in rollbacks)
• Galaxy will no longer show a little bit of bare code upon launching
• Fixed blurred images in sidebar expanded list mode

Changelog 1.1.17(hotfix September 20th, 2016):
• Fixed crashes and 'Disk Access Problem' caused by updating Galaxy from 1.1.12 (and earlier versions) to 1.1.16

Changelog 1.1.18 (October 19th, 2016):
Improvements:
• More accurate game time tracking mechanism
• Improved mechanism showing current online status between friends

Bugfixes:
• Fixed a bug which caused Galaxy to stop tracking game time

Changelog 1.1.19 (October 25th, 2016):
Improvements:
• We have removed download size from Galaxy updater. It showed faulty data, as Galaxy Updater doesn't download > 100mb each time and only downloads differences. It will come back in nearest future, when it will show correct data:)
• The first check for game updates will be done 15s after Galaxy starts, instead of 5 minutes.
• OSX: Improved mechanism responsible for removing old files left by Galaxy updates
• OSX: Improved the way Galaxy handles installing games into protected locations like /Applications; you will receive a password prompt about a "Helper tool" installation

Bugfixes:
• Fixed "Essential components missing" error which sometimes appeared after fresh installation
• Fixed a situation where failure in Updater could lead to Galaxy not being able to launch
• Fixed self-update on OSX to properly delete leftover files
• Fixed friends window losing functionality after network loss and reconnect
• Fixed blurry Windows 10 Galaxy tray icon
• Galaxy will remember maximised window status

Changelog 1.1.20(November 2nd, 2016)
Bugfixes:
• Fixed installing XNA4 and other msi-based dependencies.
• Store page won't be reloaded twice upon logging in

Changelog: 1.1.21 (November 17th, 2016)
Improvements / changes:
• Added "with preview updates" suffix to Galaxy window title
• Small optimizations with memory and Galaxy loading time
• Small improvements with updater, it should fail less

Bugfixes:
• Fixed a bug with Galaxy refreshing pages
• Fixed occasional crashes

Changelog 1.1.22 (November 22nd, 2016)
Bugfixes:
• Galaxy will no longer freeze when downloading a game update and checking another game in library
• Galaxy should crash even less now:)

Changelog 1.1.23 (November 28th, 2016)
Bugfixes:
• Galaxy will be now able to reconnect to internet correctly, if computer was put to sleep and then woken up without (initially) Internet connection
• Downloading of games/updates should have less impact on starting other installations

Changelog 1.1.24(December 6th, 2016)
Bugfixes:
• Downloading an installer with Galaxy and using it to install the game should not result in redownloading the whole game again
• Updater should no longer report over 100% progress on download

Adjustments:
• Increased timeout for failures during sign in
• Increased timeout for "Loading Timeout"

Changelog 1.1.25 (December 20th, 2016)
Bugfixes:
• Fixed a crash when trying to install certain games (Game affected was 1979 Revolution: Black Friday).

Changelog 1.1.26 (December 23rd, 2016, Preview only)
Changes:
• Introduced new downloading mechanism

Changelog 1.1.27 (January 26th, 2017, Preview)
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.27 (January 31th, 2017)
Changes:
• Introduced new downloading mechanism
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.28 (March 10th, 2017)
Changes / Improvements:
- Better support for differential patches. They are now seperate depending on game's language and system bitness
- Italian & Japanese partial support + more Spanish translations
- Improved checking for new available updates of the games
- We'll sort available DLCs alphabetically
Bugfixes:
- Fixed a crash when Galaxy doesn't have permissions to the logs directory
- Fixed showing empty grey page after a while of inactivity
- Fixed infinite spinner after going to support page
- Fixed displaying of prices in cart when they were over 999 (Bug caused by a comma in the price)
- MacOS: Popup windows (for example chat) will no longer open as a tab but as a separate window instead
- MacOS: Fixed memory leak (~30MB upon GOG Galaxy launch)
- MacOS: Fixed memory leak while playing a game

Changelog 1.1.29 (March 14nd, 2017)
Changes:
- Changes in downloading mechanism, which allows for better control over download's flow
Bugfixes:
- Fixed displaying progress of differential patches (It did not display the "Extracting" status)

Changelog 1.1.30 (March 16th, 2017)
Bugfixes:
- Fixed a crash within games downloading mechanism

== PREVIEW UPDATES* ===

HOW TO ENABLE PREVIEWS?
Go to your Galaxy settings and check the option to receive preview updates.

HOW TO DISABLE PREVIEW?
- Uninstall Galaxy
- Download current installer from gog.com/galaxy
- Install Galaxy
- Import your games

Changelog 1.2.0 (March 22nd, 2017)
Changes and improvements:
- Cloud saves backup and syncing (supported games only)
- Screenshot capture with F12 (supported games only)
- In-game overlay with FPS counter and notifications (supported games only)
- Greatly improved chat, also in overlay
- Ability to enable or disable achievements, game time tracking, auto-updating games and more
- Desktop and in-game notifications system
- Ability to set bandwidth limit and scheduler
- New settings window
- Rarity information in achievements
- Abort button next to installation status
- Only one Galaxy Updater window will be shown in most cases
- GOG Galaxy updates will be downloaded in the background
- Games are now downloaded directly to their install directory, instead of a temporary location
- Galaxy changelog is displayed in Galaxy

Bugfixes:
- Fixed game time tracking issues
- Initial size of Galaxy Client window will respect Windows scaling
- Improved Windows 10 Galaxy tray icon
- Fixed a bug which caused Galaxy to redownload whole data in case of a failure of installation/update
- Thumbnail highlighting in media gallery now works properly
- Decreased client's network and CPU usage (especially for a lot of games)
- MacOS: Fixed situation when Galaxy Client could downloading due to App Nap
- MacOS: Fixed crash when logging out with "New post" popup open
- MacOS: Fixed game processes not being properly cleaned up after exiting
Post edited March 22, 2017 by TheTomasz
Posted March 26, 2016
high rated
For everyone who has a problem with missing api-ms-crt dlls in Client's versions post 1.1.5:
Please install one of those windows update: https://support.microsoft.com/en-us/kb/2999226 https://support.microsoft.com/en-us/kb/3118401
You may need to update Windows to meet the requirements for these:
For Windows 8.1 and for Windows Server 2012: https://support.microsoft.com/en-us/kb/2919355
For Windows 7 and for Windows Server 2008 R2: https://support.microsoft.com/en-us/kb/976932

You can also try reinstalling Microsoft Visual C++ Redistributables 2015 (x86) if you meet above requirements.
Available here: https://www.microsoft.com/en-us/download/details.aspx?id=48145

If above instructions doesn't work for you, create a separate issue on mantis.gog.com and we'll try to help you individually.

Please note that this solution only helps with the missing api-ms-crt dlls.


========================================================================================


Answering this question: Why 1.1 doesn't work after updating to 1.2?

This is happening probably due to incompatible database from version 1.2, please delete this folder:
%ALLUSERSPROFILE%\GOG.com\Galaxy\storage
usually
C:\ProgramData\GOG.com\storage\

Then you'll have to use scan&import (menu under the top Galaxy logo) function to see your games back in Galaxy Client.
Attachments:
programsandfeatu.png (143 Kb)
Post edited March 27, 2017 by TheTomasz
Posted September 10, 2016
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TeddyBar: @ skeletonbow

This has not been resolved.
I must have misunderstood, my bad. You may wish to try contacting GOG support via the "Contact Us" link at the bottom of the page as they may be able to provide further assistance. If they put this on the FAQ then they probably have dealt with it a bunch of times and likely know more tricks of how to handle it likely so it's worth a shot. They may not respond until Monday though as it's the weekend so less folks around there on the weekends.

HTH
Posted September 10, 2016
A while ago I noticed the support troubleshooting guide at:
https://www.gog.com/support/support_view/bgog_galaxy_troubleshooting_and_useful_informationb

lists some games that are considered incompatible with Galaxy near the end. Two of them stood out at me because they used to show up with "Not compatible" in red in my Galaxy library (The Bard's Tale, and Lords of the Realm CD Version), however I reported this in Mantis and nagged Judas about it and I believe that he investigated it and fixed the problem whatever it was. At any rate, not long after that the games showed up properly in my library and I was able to install both of them and launch and play them via Galaxy with no major issues.

The Bard's Tale has some weird flickering that occurs on the splash screen during loading that might be able to be fixed but it does not affect the game from running or working that I'm able to discern.

I have reported the 2 above games to GOG support indicating that they now work for some time and that they can probably remove them from being listed as not compatible on the support page.

I do not own any of the other games listed as "not compatible" or I would test them also or nag Judas or someone at GOG to have a look as well, as they may be mislabelled incompatible or may have previously not worked before but may work fine now. :) Someone who owns those games may want to follow up and do some beta testing etc. with them. The games in question are:

https://www.gog.com/support/support_view/bgog_galaxy_troubleshooting_and_useful_informationb#GAME%20IS%20NOT%20COMPATIBLE

WINDOWS:
F/A-18E Super Hornet
Simon the Sorcerer 3D
Sword of the Stars: The Pit
Atlantis 2: Beyond Atlantis
SiN Gold
Hearts of Iron III
Randal's Monday

MAC:
Avernum 4
Avernum 5
Avernum 6
Blades of Avernum
Randal's Monday
Generforge Pack

I also reported the "Geneforge" typo that sticks out. I own that game pack but don't own a Mac so no idea what the deal is there. Anyhow, thought I'd throw this out there in case anyone is bored and wants to test some stuff and give GOG feedback.
Posted September 11, 2016
In the past few days I've noticed Galaxy indicate there is an update and offer to install it, I let it and it downloads, installs, restarts and all is well, but it keeps doing that like every 12 hours or so (not sure exact timing) and I'm starting to doubt tht it is getting updated that many times and more likely that the update is failing and just retrying 12 hours or more later and repeating itself.

I haven't looked in logs or filed a bug report or anything yet, just collecting data first to see if anyone else might be experiencing this as well. This is with the 1.1.15 client which otherwise seems to be working ok.
Posted September 11, 2016
I still could not get the In-Game Overlay working for Witcher 3 in Galaxy.

I tried to disable the in-game overlay DLC for the game then re-enabling it again in the hope that it would fix it, but nothing. I don't get achievement notifications and I can't access the overlay by pressing Shift+Tab.

Not sure if it's a Galaxy-specific or game-specific issue, but I guess it has to do something with Galaxy since it's mainly a Galaxy feature (even if it's a standalon DLC for the game)
Posted September 11, 2016
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fleetcommand: I still could not get the In-Game Overlay working for Witcher 3 in Galaxy.

I tried to disable the in-game overlay DLC for the game then re-enabling it again in the hope that it would fix it, but nothing. I don't get achievement notifications and I can't access the overlay by pressing Shift+Tab.

Not sure if it's a Galaxy-specific or game-specific issue, but I guess it has to do something with Galaxy since it's mainly a Galaxy feature (even if it's a standalon DLC for the game)
The overlay is quite experimental and very limited at the moment. Not sure what the current state of it is in the current public client beta with the current builds of The Witcher 3 as I don't have enough disk space free to giver a whirl currently. The overlay will eventually be replaced with something more robust that works with a much larger portion of the catalogue without requiring DLC though. I think the old one should still work, and it did a month or so ago when I tested it last, but both the game and client has gotten updates since then so not sure what the current state is of that.

I imagine the game specific overlay DLCs will go away in the future though.
Posted September 11, 2016
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Avogadro6: Ok, I'm not sure where to put this so let's try here.

A while ago user fernandojhr proposed to start a community project to localize Galaxy. Due to lack of interest the thread kind of slipped into oblivion, but we've got 3 languages done so far.

Spanish translation.
Italian translation.
Portuguese translation (although I imagine Gog has their own localization now?).

Any chance this could be mentioned in the OP or something?
So... has anyone from the staff read this? As far as I'm concerned it's totally fine if Gog can't or don't want to support user-made localizations, but could you at least let us know?
Posted September 12, 2016
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Avogadro6: So... has anyone from the staff read this? As far as I'm concerned it's totally fine if Gog can't or don't want to support user-made localizations, but could you at least let us know?
Dunno, but it might be a good idea to submit it through official channels than hope someone reads it here. An interested party may want to consider filing a feature request via Mantis bug tracker, or to directly contact GOG support about it as a means of opening up a direct communication channel.

They may already have their own plans with regards to localization that they're not yet ready to disclose perhaps also. Never hurts to ask mind you, but a more direct approach might be more likely to get an answer.
Posted September 12, 2016
Galaxy don't show updates (blue dots). Update informations are only loaded if I update the game informations manually (clicking on the game button in the sidebar). To see which games are not up to date, I have to click every game inside Galaxy. Other problem: The available languages are not shown inside the game game informations. I see "English" only in most cases. If have to click 2 times in the sidebar (and wait some seconds) to update the game informations to see the correct languages. This informations are lost, If I close Galaxy.
Post edited September 12, 2016 by Lebostein
Posted September 12, 2016
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Lebostein: Galaxy don't show updates (blue dots). Update informations are only loaded if I update the game informations manually (clicking on the game button in the sidebar). To see which games are not up to date, I have to click every game inside Galaxy. Other problem: The available languages are not shown inside the game game informations. I see "English" only in most cases. If have to click 2 times in the sidebar (and wait some seconds) to update the game informations to see the correct languages. This informations are lost, If I close Galaxy.
For the update problem, instead of clicking on every installed game try clicking on "LIBRARY" at the top, waiting for it to load then clicking on it again a second time which forces a reload. That may or may not work.
Posted September 12, 2016
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Lebostein: Galaxy don't show updates (blue dots). Update informations are only loaded if I update the game informations manually (clicking on the game button in the sidebar). To see which games are not up to date, I have to click every game inside Galaxy. Other problem: The available languages are not shown inside the game game informations. I see "English" only in most cases. If have to click 2 times in the sidebar (and wait some seconds) to update the game informations to see the correct languages. This informations are lost, If I close Galaxy.
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skeletonbow: For the update problem, instead of clicking on every installed game try clicking on "LIBRARY" at the top, waiting for it to load then clicking on it again a second time which forces a reload. That may or may not work.
Going to library won't have any impact on reading updates for installed games.
Galaxy Client reading updates info is done automatically in batches according to specific algorithm that won't kill your machine. :) The algorithm may be changed in the future (or button added), for now if you want to ensure that you have newest version of a game - go to game settings and change updates to manual (or back and forth if you already selected it)

avatar
Avogadro6: Ok, I'm not sure where to put this so let's try here.

A while ago user fernandojhr proposed to start a community project to localize Galaxy. Due to lack of interest the thread kind of slipped into oblivion, but we've got 3 languages done so far.

Spanish translation.
Italian translation.
Portuguese translation (although I imagine Gog has their own localization now?).

Any chance this could be mentioned in the OP or something?
avatar
Avogadro6: So... has anyone from the staff read this? As far as I'm concerned it's totally fine if Gog can't or don't want to support user-made localizations, but could you at least let us know?
We saw your posts and the community translations from the beginning and we appreciate your work. :)
Unfortunately I can't say if they will be used officially in any way or whether any other solutions will be developed.
Post edited September 12, 2016 by Johny.
Posted September 12, 2016
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Johny.: Going to library won't have any impact on reading updates for installed games.
Galaxy Client reading updates info is done automatically in batches according to specific algorithm that won't kill your machine. :) The algorithm may be changed in the future (or button added), for now if you want to ensure that you have newest version of a game - go to game settings and change updates to manual (or back and forth if you already selected it)
Thanks for the info. I wasn't certain if it would have an effect for that particular case or not but I know when I am using Galaxy client and go to either the store or library pages that they are often pulled out of cache even if the master page has changed in some material way on the actual website, and that I often have to force the page to reload by loading it the same way twice in a row as there is no reload button or hot key. That usually causes the issue of stale data to go away so I figured it might work with the stale game update status also, assuming the info was loaded when the library was refreshed.

While we're on the topic of updates I've got a quick question. Galaxy's Settings pane has a "Game Auto-Updating" option shown which is checkmarked and greyed out, indicating that auto-updating is enabled by default and that you can not disable it at the present time. It is assumed that this is temporary and that GOG intends to expose the ability to turn auto-updates off as a global default and that it shows up there as a placeholder of things to come in the future. Is this still GOG's plan to allow us to disable auto-updates globally in a future release? If so, are you able to share any information about when it might become available, such as 1.2 or some timeline? Basically any information you're able to provide is appreciated, however if it hasn't yet been decided for sure or if a ballpark of when it might become available is not yet known or you're not comfortable to disclose it just yet, that is ok too. Just probing for any info you might be ok with letting us know for now.

Basically, I would really really like to turn auto-updates off by default. :)

(On a side note, I wonder if one could toggle the option by hand in one of Galaxy's .json files and have it actually accept the setting.... hrm.... ) :)
Posted September 12, 2016
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skeletonbow: It is assumed that this is temporary and that GOG intends to expose the ability to turn auto-updates off as a global default and that it shows up there as a placeholder of things to come in the future. Is this still GOG's plan to allow us to disable auto-updates globally in a future release?
We are considering to do so.
Posted September 12, 2016
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Johny.: We are considering to do so.
Thanks, would really appreciate that for sure. I generally always want the most recent update for all of my games but just don't like them updating on their own without my knowledge and eating up bandwidth while I might be doing other things that need the bandwidth, etc. and it is nice that Galaxy offers the option to disable auto-update per game during installs but it is easy to forget it is there. :)
Posted September 12, 2016
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Johny.: Going to library won't have any impact on reading updates for installed games.
Galaxy Client reading updates info is done automatically in batches according to specific algorithm that won't kill your machine. :) The algorithm may be changed in the future (or button added), for now if you want to ensure that you have newest version of a game - go to game settings and change updates to manual (or back and forth if you already selected it)
Yes! Exactly that is my problem. I have to check manually for updates. It seems the automatic notification service of Galaxy don't work correctly.
Post edited September 12, 2016 by Lebostein
Posted September 12, 2016
Possible solution for forcing Galaxy to always maximize the window on startup:

I was digging around in the Windows registry for interesting Galaxy related things and found the following registry keys:

HKEY_CURRENT_USER\Software\GOG.com\Galaxy\settings\window.height
HKEY_CURRENT_USER\Software\GOG.com\Galaxy\settings\window.width
HKEY_CURRENT_USER\Software\GOG.com\Galaxy\settings\window.maximized

The width and height were set to strange values which I presume are defaults or whatever, but definitely not a size I've ever purposefully selected in any way shape or form. I always start the client then hit maximize and leave it that way personally but it NEVER remembers the state of the window on exit. I found a couple of generic Windows-side workarounds and posted them here before but they proved to not be reliable over time giving random results.

If you set the above keys to the width and height of your native monitor resolution, and set window.maximized to 1, then start up Galaxy it appears to take notice and start up maximized taking up the full screen like a normal maximized window now. If you do, make sure to change the entry box from hex to decimal when entering your width and height otherwise strange things will happen unless you normally think in hex. :)

I have restarted the client a dozen or more times now and it seems to maximize every time. This suggests that perhaps Galaxy is not saving the window dimensions to the registry upon exit if there are already entries there, however I can't confirm that for sure. At any rate I thought I should pass on the new tip to anyone else annoyed by the problem as it drives me nuts, but hopefully I've got a workaround for now at least.

Also, while perusing the registry I found metric crap tonnes of Galaxy configuration that looks like duplicate data, as well as all kinds of things starting with GOGSOMEGAMENAME in all caps which looks like a massive tonne of crap. I presume that half of this stuff is all ancient garbage left behind from previous versions of Galaxy and/or old GOG installers that moved things to a much more organized hierarchical structure later on but never cleaned up behind itself. Don't want to muck with any of it at the moment, but perhaps GOG could add a new GalaxyRegistryCleaner feature to clean up old turds left behind from past releases or something too. :)
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This is my favourite topic
Community
General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
(6179 posts)