It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
high rated
!!! PLEASE READ BEFORE POSTING !!!

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)

Where can I find Galaxy logs on my computer?
On Windows 7 or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- throttling max download speed is not yet possible
- notifications related to incoming chat messages and friend requests does not always disappear instantly when consumed and may require reloading Store page
- games imported from existing installations will auto-update once, even if updating is disabled
- Moving Galaxy from /Applications on Mac OS X will stop the app from working
- Galaxy cannot be launched by other users on the same computer
Post edited October 03, 2016 by Liosan
high rated
Hi Everyone,

Below you can find the changelog of GOG Galaxy.

Changelog 1.1.15 (September 7th, 2016):
Changes / Improvements:
• Added Wallet button in dropdown menu under user's avatar
• Performance improvements on UI speed and a little on CPU usage
• Enabled copying text in Galaxy forums
• History will now remember only the 100 most recent pages in history
Bugfixes:
• Fix for "Disk access problem" bug, which broke installation and updates of games. (Bug happened on Windows only, but general mechanism is better on OS X as well)
• Fix for Verify/Repair, which did not work in some scenarios (The above bug for example)
• Fix for "Server problem" while downloading backup installers or other goodies. They will now work, even if temporary download folder is same as destination folder
• Fixed situations in which Store page sometimes did not load properly after waking up computer

Changelog 1.1.16 (September 19th, 2016):
Improvements:
• Galaxy now supports H.264 codecs
• Much better handling of paying using third party processors (PayPal, paysafecard etc.)
• Friends and chat window now scale with the system scaling factor
• New and prettier GOG Eula will be used in games
• Better handling of loading timeouts

Bugfixes:
• "INSTALLED" label will appear all pages of the library now
• Fixed a bug with game time tracking for some games. Galaxy will now register more than one minute:)
• Fixed a bug in which Galaxy in rare cases could not be able to update the game (bug rather existed in rollbacks)
• Galaxy will no longer show a little bit of bare code upon launching
• Fixed blurred images in sidebar expanded list mode

Changelog 1.1.17(hotfix September 20th, 2016):
• Fixed crashes and 'Disk Access Problem' caused by updating Galaxy from 1.1.12 (and earlier versions) to 1.1.16

Changelog 1.1.18 (October 19th, 2016):
Improvements:
• More accurate game time tracking mechanism
• Improved mechanism showing current online status between friends

Bugfixes:
• Fixed a bug which caused Galaxy to stop tracking game time

Changelog 1.1.19 (October 25th, 2016):
Improvements:
• We have removed download size from Galaxy updater. It showed faulty data, as Galaxy Updater doesn't download > 100mb each time and only downloads differences. It will come back in nearest future, when it will show correct data:)
• The first check for game updates will be done 15s after Galaxy starts, instead of 5 minutes.
• OSX: Improved mechanism responsible for removing old files left by Galaxy updates
• OSX: Improved the way Galaxy handles installing games into protected locations like /Applications; you will receive a password prompt about a "Helper tool" installation

Bugfixes:
• Fixed "Essential components missing" error which sometimes appeared after fresh installation
• Fixed a situation where failure in Updater could lead to Galaxy not being able to launch
• Fixed self-update on OSX to properly delete leftover files
• Fixed friends window losing functionality after network loss and reconnect
• Fixed blurry Windows 10 Galaxy tray icon
• Galaxy will remember maximised window status

Changelog 1.1.20(November 2nd, 2016)
Bugfixes:
• Fixed installing XNA4 and other msi-based dependencies.
• Store page won't be reloaded twice upon logging in

Changelog: 1.1.21 (November 17th, 2016)
Improvements / changes:
• Added "with preview updates" suffix to Galaxy window title
• Small optimizations with memory and Galaxy loading time
• Small improvements with updater, it should fail less

Bugfixes:
• Fixed a bug with Galaxy refreshing pages
• Fixed occasional crashes

Changelog 1.1.22 (November 22nd, 2016)
Bugfixes:
• Galaxy will no longer freeze when downloading a game update and checking another game in library
• Galaxy should crash even less now:)

Changelog 1.1.23 (November 28th, 2016)
Bugfixes:
• Galaxy will be now able to reconnect to internet correctly, if computer was put to sleep and then woken up without (initially) Internet connection
• Downloading of games/updates should have less impact on starting other installations

Changelog 1.1.24(December 6th, 2016)
Bugfixes:
• Downloading an installer with Galaxy and using it to install the game should not result in redownloading the whole game again
• Updater should no longer report over 100% progress on download

Adjustments:
• Increased timeout for failures during sign in
• Increased timeout for "Loading Timeout"

Changelog 1.1.25 (December 20th, 2016)
Bugfixes:
• Fixed a crash when trying to install certain games (Game affected was 1979 Revolution: Black Friday).

Changelog 1.1.26 (December 23rd, 2016, Preview only)
Changes:
• Introduced new downloading mechanism

Changelog 1.1.27 (January 26th, 2017, Preview)
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.27 (January 31th, 2017)
Changes:
• Introduced new downloading mechanism
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.28 (March 10th, 2017)
Changes / Improvements:
- Better support for differential patches. They are now seperate depending on game's language and system bitness
- Italian & Japanese partial support + more Spanish translations
- Improved checking for new available updates of the games
- We'll sort available DLCs alphabetically
Bugfixes:
- Fixed a crash when Galaxy doesn't have permissions to the logs directory
- Fixed showing empty grey page after a while of inactivity
- Fixed infinite spinner after going to support page
- Fixed displaying of prices in cart when they were over 999 (Bug caused by a comma in the price)
- MacOS: Popup windows (for example chat) will no longer open as a tab but as a separate window instead
- MacOS: Fixed memory leak (~30MB upon GOG Galaxy launch)
- MacOS: Fixed memory leak while playing a game

Changelog 1.1.29 (March 14nd, 2017)
Changes:
- Changes in downloading mechanism, which allows for better control over download's flow
Bugfixes:
- Fixed displaying progress of differential patches (It did not display the "Extracting" status)

Changelog 1.1.30 (March 16th, 2017)
Bugfixes:
- Fixed a crash within games downloading mechanism

== PREVIEW UPDATES* ===

HOW TO ENABLE PREVIEWS?
Go to your Galaxy settings and check the option to receive preview updates.

HOW TO DISABLE PREVIEW?
- Uninstall Galaxy
- Download current installer from gog.com/galaxy
- Install Galaxy
- Import your games

Changelog 1.2.0 (March 22nd, 2017)
Changes and improvements:
- Cloud saves backup and syncing (supported games only)
- Screenshot capture with F12 (supported games only)
- In-game overlay with FPS counter and notifications (supported games only)
- Greatly improved chat, also in overlay
- Ability to enable or disable achievements, game time tracking, auto-updating games and more
- Desktop and in-game notifications system
- Ability to set bandwidth limit and scheduler
- New settings window
- Rarity information in achievements
- Abort button next to installation status
- Only one Galaxy Updater window will be shown in most cases
- GOG Galaxy updates will be downloaded in the background
- Games are now downloaded directly to their install directory, instead of a temporary location
- Galaxy changelog is displayed in Galaxy

Bugfixes:
- Fixed game time tracking issues
- Initial size of Galaxy Client window will respect Windows scaling
- Improved Windows 10 Galaxy tray icon
- Fixed a bug which caused Galaxy to redownload whole data in case of a failure of installation/update
- Thumbnail highlighting in media gallery now works properly
- Decreased client's network and CPU usage (especially for a lot of games)
- MacOS: Fixed situation when Galaxy Client could downloading due to App Nap
- MacOS: Fixed crash when logging out with "New post" popup open
- MacOS: Fixed game processes not being properly cleaned up after exiting
Post edited March 22, 2017 by TheTomasz
high rated
For everyone who has a problem with missing api-ms-crt dlls in Client's versions post 1.1.5:
Please install one of those windows update: https://support.microsoft.com/en-us/kb/2999226 https://support.microsoft.com/en-us/kb/3118401
You may need to update Windows to meet the requirements for these:
For Windows 8.1 and for Windows Server 2012: https://support.microsoft.com/en-us/kb/2919355
For Windows 7 and for Windows Server 2008 R2: https://support.microsoft.com/en-us/kb/976932

You can also try reinstalling Microsoft Visual C++ Redistributables 2015 (x86) if you meet above requirements.
Available here: https://www.microsoft.com/en-us/download/details.aspx?id=48145

If above instructions doesn't work for you, create a separate issue on mantis.gog.com and we'll try to help you individually.

Please note that this solution only helps with the missing api-ms-crt dlls.


========================================================================================


Answering this question: Why 1.1 doesn't work after updating to 1.2?

This is happening probably due to incompatible database from version 1.2, please delete this folder:
%ALLUSERSPROFILE%\GOG.com\Galaxy\storage
usually
C:\ProgramData\GOG.com\storage\

Then you'll have to use scan&import (menu under the top Galaxy logo) function to see your games back in Galaxy Client.
Attachments:
Post edited March 27, 2017 by TheTomasz
avatar
mm324: I agree with you but some people like the "shelf" setup so that's what we'll be stuck with.
Sure, and if those people use Steam, they probably choose the "grid" view which is the closest to the GOG library shelf only it fills the screen making better use of the size of a person's monitor and lets you scale the size of the icons to your own preference either having bigger icons that are easier to see further away but less of them on screen at a time, or fit more on screen that are smaller favouring seeing more at a time.

Just because different people have a preference for a particular way of displaying the library does not mean there must only be one single way of displaying the library and that everyone must use it. There's no particularly good reason why there can't be multiple views and everyone can choose the one that they prefer the most for their own reasons and have additional configuration options to customize that, such as the ability to scale icons on Steam's grid view for example, or the ability to add additional fields visible on the "list" view.

Anyone who might be thinking it has to be the way it is right now and can't be changed because some people like it that way are in the wrong way of thinking, because it can be kept the way it is now even by default if desired, and add additional views that one can choose to configure it to use instead without disturbing or removing what is there currently, thus allowing people who like it the way it is to keep using it that way, and people who don't like it the way it is to have other options.

Ultimately, the more flexible they make the library view - the more people out there will want to use the program and it is their stated goal that they want to make Galaxy so awesome that people WANT to use it even though it's optional. One way of making that happen is to make it very configurable within reason so that more people can customize it to how they'd like it to be. I know some people for example who wont use Galaxy solely because they hate the way the library works and don't want to go to different pages.

Another thing that they could do which would win a lot of people into using or considering to use Galaxy who do not already, would be adding another view - "manual" which lets people organize their game shelf by hand as it once was before. I didn't use that personally and don't know if I would but if you look through various forum threads there are dozens of people that were upset that got removed and would likely be very happy to see it return in some form in the future.

A flexible application that respects the fact that different people have different needs and preferences and gives them the opportunity to customize it to their own desires is an application that gets more users. This is true even in video games. Look at some of the most popular games out there like Skyrim for example. Why is it so popular? Many reasons but one of them is that it is highly moddable. People love to mod things, to customize, to change the way things look or function if they don't like the defaults the developer had in mind, or if they just want to experiment etc. Embracing modding and customization would be something that would greatly fire up a lot of gamers IMHO, and if done right could make Galaxy much more configurable and customizeable than any other gaming client. It could be a big value-add differentiator, and I think it would fit into a GOG like mindset overall in that regard anyway.

Not sure if any of this could or would be considered a priority currently or not mind you as there are many other important things that need to happen also and which they're working on some of at the moment. Eventually though I'd like to see these sort of changes occur. If they ever do open up the Galaxy API so other clients could be made as they said they would a few years ago - I'm sure there would be a number of cool clients spring up that offer a different spin on what can be done too, and that'd be really cool to see happen. :)
avatar
skeletonbow: Maybe I'm the only one and it's too much effort to do all of that for one person, I dunno. :) Who's with me? :)
I'm with you.

Whether I agree with you or not, I always read what you have to say. You do a very good job of backing up your point of view with facts and/or logic, but your wall of words is killing my eyes. ;P
avatar
skeletonbow: snip
I agree. The default view on Steam is the detail view I believe and your correct that there can be more than one view. I however believe GOG needs to find better display method over separating this with an unneeded library view. A grid view would be fine if they implement is as a selectable default view, not a separate embedded web page that is just pulling from the site.

I think the best way of going about it would be to re-implement the detail view (as GOG already showed that they had plans to do so). That code is probably still there and usable. Then from there they can add new views like grid, list, etc.

I also wonder why we still have the default menu (aka Store and Library). A long time ago they released an update where the menu was changed (but they didn't mean to release it yet), so they removed it in a follow up update. It would make so much more sense to have a menu with Store, Library, Community, & Support. Etc. I also don't know why there is drop down Galaxy link under Store. We are using Galaxy are we not?

There is no reason to reinvent the wheel as they say... Steam has already proven it's a good design concept.
Post edited August 26, 2016 by BKGaming
avatar
mm324: I'm with you.

Whether I agree with you or not, I always read what you have to say. You do a very good job of backing up your point of view with facts and/or logic, but your wall of words is killing my eyes. ;P
Facts and logic have a mysterious way of necessitating that. :) Just be glad I'm not a lawyer. LOL
avatar
skeletonbow: snip
Sorry the detail view is the default in Steam... not list.
avatar
skeletonbow: A flexible application that respects the fact that different people have different needs and preferences and gives them the opportunity to customize it to their own desires is an application that gets more users. This is true even in video games. Look at some of the most popular games out there like Skyrim for example. Why is it so popular? Many reasons but one of them is that it is highly moddable. People love to mod things, to customize, to change the way things look or function if they don't like the defaults the developer had in mind, or if they just want to experiment etc. Embracing modding and customization would be something that would greatly fire up a lot of gamers IMHO, and if done right could make Galaxy much more configurable and customizeable than any other gaming client. It could be a big value-add differentiator, and I think it would fit into a GOG like mindset overall in that regard anyway.

Not sure if any of this could or would be considered a priority currently or not mind you as there are many other important things that need to happen also and which they're working on some of at the moment. Eventually though I'd like to see these sort of changes occur. If they ever do open up the Galaxy API so other clients could be made as they said they would a few years ago - I'm sure there would be a number of cool clients spring up that offer a different spin on what can be done too, and that'd be really cool to see happen. :)
I agree flexibility is the key, for customer happiness and Galaxy's success. But as you noted in your last paragraph many other things need to get done first. I guess it comes down to how long are people willing to wait?
avatar
mm324: I'm with you.

Whether I agree with you or not, I always read what you have to say. You do a very good job of backing up your point of view with facts and/or logic, but your wall of words is killing my eyes. ;P
avatar
skeletonbow: Facts and logic have a mysterious way of necessitating that. :) Just be glad I'm not a lawyer. LOL
You missed your calling. :)
Post edited August 26, 2016 by mm324
avatar
mm324: I agree flexibility is the key, for customer happiness and Galaxy's success. But as you noted in your last paragraph many other things need to get done first. I guess it comes down to how long are people willing to wait?
I think that boat sailed a long time ago with GOG taking over a year to get to 1.2 (which is still not out). They have already lost the impatient people they might have gotten with the Witcher 3. Best course of action now is get Galaxy is a very very good shape before Cyberpunk releases.

I even feel myself becoming more and more impatient, especially when I can open Steam and see everything Galaxy can not do. I just have to remind myself Steam has had a long time to get there and DRM free games is worth it.

I even dipped my toes back into the Steam ecosystem not to long ago, which a year ago I would not even considered. 1.1.13 was a good step in the right direction though.

What really confuses me is if you look closely on the Galaxy screens on the Galaxy page, the stuff that is being implemented now is already being shown there over a year ago. Has it been done this whole time or was these simply mock ups that GOG is sticking very close too? They probably are just mock ups, but if not why the wait?

https://www.gog.com/bundles/gogplugingalaxylandingpage/img/sections/more/screen-front-2x.png
Post edited August 26, 2016 by BKGaming
avatar
mm324: I agree flexibility is the key, for customer happiness and Galaxy's success. But as you noted in your last paragraph many other things need to get done first. I guess it comes down to how long are people willing to wait?
avatar
BKGaming: I think that boat sailed a long time ago with GOG taking over a year to get to 1.2 (which is still not out). They have already lost the impatient people they might have gotten with the Witcher 3. Best course of action now is get Galaxy is a very very good shape before Cyberpunk releases.

I even feel myself becoming more and more impatient, especially when I can open Steam and see everything Galaxy can not do. I just have to remind myself Steam has had a long time to get there and DRM free games is worth it.

I even dipped my toes back into the Steam ecosystem not to long ago, which a year ago I would not even considered. 1.1.13 was a good step in the right direction though.

What really confuses me is if you look closely on the Galaxy screens on the Galaxy page, the stuff that is being implemented now is already being shown there over a year ago. Has it been done this whole time or was these simply mock ups that GOG is sticking very close too? They probably are just mock ups, but if not why the wait?

https://www.gog.com/bundles/gogplugingalaxylandingpage/img/sections/more/screen-front-2x.png
Sadly, I'm gettin impatient too. The lack of common features, such as "cut & paste", is frustrating.
(imho) I don't think GOG has someone that's capable of looking at the "long view". We saw that lack of planning again with not having many devs lined-up for the launch of GOG Connect and then the minimal communication afterwards, leading to customer confusion and outrage.
avatar
mm324: Sadly, I'm gettin impatient too. The lack of common features, such as "cut & paste", is frustrating.
(imho) I don't think GOG has someone that's capable of looking at the "long view". We saw that lack of planning again with not having many devs lined-up for the launch of GOG Connect and then the minimal communication afterwards, leading to customer confusion and outrage.
I have to agree. GOG has great ideas, but often these ideas are poorly executed. I don't know if it poor management or not being able to hire the help needed for this project. Whatever the case, Galaxy should be further along that what it currently is. GOG's competition, which is not limited to Steam, is improving their software at a far faster and better rate than what GOG can currently manage. Even the Xbox app (which is basically a client) was in a better shape than Galaxy with a lot more features and it launched after Galaxy. Granted MS has the resources to throw behind it as well so I have to give them that.

What really get's me though, is some of the changes that Galaxy could benefit from are very simple. We shouldn't even be talking about them... any developer on the Galaxy team should have been able to implement them within a few days or a week at most. But here we are a over a year later and where still left wonder just where GOG is headed with Galaxy. God knows they won't tell us.

I'm not asking for time frames or exact dates... but I am asking for more information and more communication about the things we want to see in Galaxy. I've said it time and time again use the preview updates feature for all updates. Why are users getting updates on release only? Why are users not getting weekly experimental builds? This is why Galaxy is partly has so many issues, it's getting little to no testing on a mass scale before updates are pushed out. That and because mantis has become a giant mess that GOG can't keep up with.

What it feels like is GOG wants to keep everything to themselves until release so it's a big PR spin when a huge update releases aka 1.1 and hopefully 1.2 soon enough. Instead they need to get good solid features out the door as quickly and as bug free as possible. Not the huge 6+ months updates.

Not singling out any one dev though, just the overall direction GOG seems to be on. Individually the Galaxy devs seem to be doing a good job.
Post edited August 26, 2016 by BKGaming
avatar
BKGaming: I think that boat sailed a long time ago with GOG taking over a year to get to 1.2 (which is still not out). They have already lost the impatient people they might have gotten with the Witcher 3. Best course of action now is get Galaxy is a very very good shape before Cyberpunk releases.

I even feel myself becoming more and more impatient, especially when I can open Steam and see everything Galaxy can not do. I just have to remind myself Steam has had a long time to get there and DRM free games is worth it.

I even dipped my toes back into the Steam ecosystem not to long ago, which a year ago I would not even considered. 1.1.13 was a good step in the right direction though.

What really confuses me is if you look closely on the Galaxy screens on the Galaxy page, the stuff that is being implemented now is already being shown there over a year ago. Has it been done this whole time or was these simply mock ups that GOG is sticking very close too? They probably are just mock ups, but if not why the wait?

https://www.gog.com/bundles/gogplugingalaxylandingpage/img/sections/more/screen-front-2x.png
I think they've captured a lot of people with Galaxy even with its flaws that they likely found it worthwhile overall to release when they did even with the various pros and cons. I agree that Cyberpunk 2077 will be the next big milestone point to draw in people also unless something else comes along by surprise in the mean time.

I dunno if I'm impatient per se, but it does feel a bit grueling at times waiting so long for big new features and bug fixes. :) For me it's more being (perhaps sometimes violently) enthusiastic about what Galaxy can and hopefully will become rather than being upset about what it's not. :) Indeed though, Steam had about a decade and a half of development put into it at this point. I've no idea how long from the time Steam development started until it was released publicly with Half-life 2, but it took a few years after that to become a real "client" and have true usefulness. I'm not sure when it first truly became useful as I stopped using it not long after I stopped playing Half-life 2, and that was long before other games were for sale on Steam, then never used it again until 2012. :) At some point along the way it became useful though according to friends. :)

Galaxy is already more capable than Steam was when I originally used it, so that's a good sign but I hope when 1.2, 1.4, 1.6 etc. (or however they number them) come out that they drop some big features and hopefully with some wow factor. :)
avatar
fisk0: I've restarted the client in administrator mode in case it somehow lost disc write privileges or something, but that didn't help.
Usual case is the antivirus blocking a file or two during download and/or moving, thus Galaxy cannot find the file it knows it should have downloaded, thus the "Disc Access Problem". Try to whitelist the folders Galaxy uses and see if that fixes your issue.
Hm, I keep getting server problem when a file have finished downloading and it gets deleted when that message has popped up. It doesent matter what game or file I download.
avatar
skeletonbow: Galaxy is already more capable than Steam was when I originally used it, so that's a good sign but I hope when 1.2, 1.4, 1.6 etc. (or however they number them) come out that they drop some big features and hopefully with some wow factor. :)
The problem as I see it, even when they do put in some big features many are going to look at them and say "About time they added that". So I'm not sure how much of a wow factor they'll get.
avatar
fisk0: Anyone else getting "installation failed: Disc Access Problem" in the latest version of GOG Galaxy? I haven't had the issue before, other programs can access the partition without problems and I have a lot of free space left on there. I first had the error happen with Obduction, and thought it could be because there's a ® sign in the game's title and that the game was trying to create a folder with that in it or something, but then I got the same error with Star Ruler 2. I've restarted the client in administrator mode in case it somehow lost disc write privileges or something, but that didn't help.
I've been getting the same error, even with my antivirus and such off. I reported the bug, so hopefully it gets fixed soon!

edit: When I try to install certain games (like Arcanum), I find the following error in my log:

2016-08-26 14:40:20 [Error][SubSystem installer thread (3)]: Error occurred while installing game 1207658829: Error Message: Chunks must be added in order - chunk offset must follow previous.
Post edited August 26, 2016 by itchanddino
avatar
skeletonbow: Galaxy is already more capable than Steam was when I originally used it, so that's a good sign but I hope when 1.2, 1.4, 1.6 etc. (or however they number them) come out that they drop some big features and hopefully with some wow factor. :)
It is. However one needs to remember Galaxy is not competing against the Steam of old... Galaxy is competing against Steam of today. That's all that will matter to any potential Galaxy users.
Post edited August 28, 2016 by BKGaming