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General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
(6179 posts) 
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This is my favourite topic
Posted May 06, 2015
high rated
!!! PLEASE READ BEFORE POSTING !!!

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)

Where can I find Galaxy logs on my computer?
On Windows 7 or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- throttling max download speed is not yet possible
- notifications related to incoming chat messages and friend requests does not always disappear instantly when consumed and may require reloading Store page
- games imported from existing installations will auto-update once, even if updating is disabled
- Moving Galaxy from /Applications on Mac OS X will stop the app from working
- Galaxy cannot be launched by other users on the same computer
Post edited October 03, 2016 by Liosan
Posted July 03, 2015
high rated
Hi Everyone,

Below you can find the changelog of GOG Galaxy.

Changelog 1.1.15 (September 7th, 2016):
Changes / Improvements:
• Added Wallet button in dropdown menu under user's avatar
• Performance improvements on UI speed and a little on CPU usage
• Enabled copying text in Galaxy forums
• History will now remember only the 100 most recent pages in history
Bugfixes:
• Fix for "Disk access problem" bug, which broke installation and updates of games. (Bug happened on Windows only, but general mechanism is better on OS X as well)
• Fix for Verify/Repair, which did not work in some scenarios (The above bug for example)
• Fix for "Server problem" while downloading backup installers or other goodies. They will now work, even if temporary download folder is same as destination folder
• Fixed situations in which Store page sometimes did not load properly after waking up computer

Changelog 1.1.16 (September 19th, 2016):
Improvements:
• Galaxy now supports H.264 codecs
• Much better handling of paying using third party processors (PayPal, paysafecard etc.)
• Friends and chat window now scale with the system scaling factor
• New and prettier GOG Eula will be used in games
• Better handling of loading timeouts

Bugfixes:
• "INSTALLED" label will appear all pages of the library now
• Fixed a bug with game time tracking for some games. Galaxy will now register more than one minute:)
• Fixed a bug in which Galaxy in rare cases could not be able to update the game (bug rather existed in rollbacks)
• Galaxy will no longer show a little bit of bare code upon launching
• Fixed blurred images in sidebar expanded list mode

Changelog 1.1.17(hotfix September 20th, 2016):
• Fixed crashes and 'Disk Access Problem' caused by updating Galaxy from 1.1.12 (and earlier versions) to 1.1.16

Changelog 1.1.18 (October 19th, 2016):
Improvements:
• More accurate game time tracking mechanism
• Improved mechanism showing current online status between friends

Bugfixes:
• Fixed a bug which caused Galaxy to stop tracking game time

Changelog 1.1.19 (October 25th, 2016):
Improvements:
• We have removed download size from Galaxy updater. It showed faulty data, as Galaxy Updater doesn't download > 100mb each time and only downloads differences. It will come back in nearest future, when it will show correct data:)
• The first check for game updates will be done 15s after Galaxy starts, instead of 5 minutes.
• OSX: Improved mechanism responsible for removing old files left by Galaxy updates
• OSX: Improved the way Galaxy handles installing games into protected locations like /Applications; you will receive a password prompt about a "Helper tool" installation

Bugfixes:
• Fixed "Essential components missing" error which sometimes appeared after fresh installation
• Fixed a situation where failure in Updater could lead to Galaxy not being able to launch
• Fixed self-update on OSX to properly delete leftover files
• Fixed friends window losing functionality after network loss and reconnect
• Fixed blurry Windows 10 Galaxy tray icon
• Galaxy will remember maximised window status

Changelog 1.1.20(November 2nd, 2016)
Bugfixes:
• Fixed installing XNA4 and other msi-based dependencies.
• Store page won't be reloaded twice upon logging in

Changelog: 1.1.21 (November 17th, 2016)
Improvements / changes:
• Added "with preview updates" suffix to Galaxy window title
• Small optimizations with memory and Galaxy loading time
• Small improvements with updater, it should fail less

Bugfixes:
• Fixed a bug with Galaxy refreshing pages
• Fixed occasional crashes

Changelog 1.1.22 (November 22nd, 2016)
Bugfixes:
• Galaxy will no longer freeze when downloading a game update and checking another game in library
• Galaxy should crash even less now:)

Changelog 1.1.23 (November 28th, 2016)
Bugfixes:
• Galaxy will be now able to reconnect to internet correctly, if computer was put to sleep and then woken up without (initially) Internet connection
• Downloading of games/updates should have less impact on starting other installations

Changelog 1.1.24(December 6th, 2016)
Bugfixes:
• Downloading an installer with Galaxy and using it to install the game should not result in redownloading the whole game again
• Updater should no longer report over 100% progress on download

Adjustments:
• Increased timeout for failures during sign in
• Increased timeout for "Loading Timeout"

Changelog 1.1.25 (December 20th, 2016)
Bugfixes:
• Fixed a crash when trying to install certain games (Game affected was 1979 Revolution: Black Friday).

Changelog 1.1.26 (December 23rd, 2016, Preview only)
Changes:
• Introduced new downloading mechanism

Changelog 1.1.27 (January 26th, 2017, Preview)
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.27 (January 31th, 2017)
Changes:
• Introduced new downloading mechanism
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.28 (March 10th, 2017)
Changes / Improvements:
- Better support for differential patches. They are now seperate depending on game's language and system bitness
- Italian & Japanese partial support + more Spanish translations
- Improved checking for new available updates of the games
- We'll sort available DLCs alphabetically
Bugfixes:
- Fixed a crash when Galaxy doesn't have permissions to the logs directory
- Fixed showing empty grey page after a while of inactivity
- Fixed infinite spinner after going to support page
- Fixed displaying of prices in cart when they were over 999 (Bug caused by a comma in the price)
- MacOS: Popup windows (for example chat) will no longer open as a tab but as a separate window instead
- MacOS: Fixed memory leak (~30MB upon GOG Galaxy launch)
- MacOS: Fixed memory leak while playing a game

Changelog 1.1.29 (March 14nd, 2017)
Changes:
- Changes in downloading mechanism, which allows for better control over download's flow
Bugfixes:
- Fixed displaying progress of differential patches (It did not display the "Extracting" status)

Changelog 1.1.30 (March 16th, 2017)
Bugfixes:
- Fixed a crash within games downloading mechanism

== PREVIEW UPDATES* ===

HOW TO ENABLE PREVIEWS?
Go to your Galaxy settings and check the option to receive preview updates.

HOW TO DISABLE PREVIEW?
- Uninstall Galaxy
- Download current installer from gog.com/galaxy
- Install Galaxy
- Import your games

Changelog 1.2.0 (March 22nd, 2017)
Changes and improvements:
- Cloud saves backup and syncing (supported games only)
- Screenshot capture with F12 (supported games only)
- In-game overlay with FPS counter and notifications (supported games only)
- Greatly improved chat, also in overlay
- Ability to enable or disable achievements, game time tracking, auto-updating games and more
- Desktop and in-game notifications system
- Ability to set bandwidth limit and scheduler
- New settings window
- Rarity information in achievements
- Abort button next to installation status
- Only one Galaxy Updater window will be shown in most cases
- GOG Galaxy updates will be downloaded in the background
- Games are now downloaded directly to their install directory, instead of a temporary location
- Galaxy changelog is displayed in Galaxy

Bugfixes:
- Fixed game time tracking issues
- Initial size of Galaxy Client window will respect Windows scaling
- Improved Windows 10 Galaxy tray icon
- Fixed a bug which caused Galaxy to redownload whole data in case of a failure of installation/update
- Thumbnail highlighting in media gallery now works properly
- Decreased client's network and CPU usage (especially for a lot of games)
- MacOS: Fixed situation when Galaxy Client could downloading due to App Nap
- MacOS: Fixed crash when logging out with "New post" popup open
- MacOS: Fixed game processes not being properly cleaned up after exiting
Post edited March 22, 2017 by TheTomasz
Posted March 26, 2016
high rated
For everyone who has a problem with missing api-ms-crt dlls in Client's versions post 1.1.5:
Please install one of those windows update: https://support.microsoft.com/en-us/kb/2999226 https://support.microsoft.com/en-us/kb/3118401
You may need to update Windows to meet the requirements for these:
For Windows 8.1 and for Windows Server 2012: https://support.microsoft.com/en-us/kb/2919355
For Windows 7 and for Windows Server 2008 R2: https://support.microsoft.com/en-us/kb/976932

You can also try reinstalling Microsoft Visual C++ Redistributables 2015 (x86) if you meet above requirements.
Available here: https://www.microsoft.com/en-us/download/details.aspx?id=48145

If above instructions doesn't work for you, create a separate issue on mantis.gog.com and we'll try to help you individually.

Please note that this solution only helps with the missing api-ms-crt dlls.


========================================================================================


Answering this question: Why 1.1 doesn't work after updating to 1.2?

This is happening probably due to incompatible database from version 1.2, please delete this folder:
%ALLUSERSPROFILE%\GOG.com\Galaxy\storage
usually
C:\ProgramData\GOG.com\storage\

Then you'll have to use scan&import (menu under the top Galaxy logo) function to see your games back in Galaxy Client.
Attachments:
programsandfeatu.png (143 Kb)
Post edited March 27, 2017 by TheTomasz
Posted March 30, 2016
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Joridculous: "Download games to:" (Here one would assume games you download end up.. Wrong.
Temp directory were Galaxy games are stored during download. They are not installed here.

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Joridculous: "Download extras to:" They end up here! wt?
Extra's end up in the !Downloads folder by default. The old standalone installers are considered extra's.

Installed games once completely downloaded are moved to the "Install games to:" location.

~~~

I'm pretty sure the issue is your doing wrong. Any game you install no matter if it's via Galaxy or via a standalone installer should be in the "Install games to:" location. The game folder NOT the standalone installer. Then you must import the folder if an older installer was used or use scan and import if it's a Galaxy compatible installer. Galaxy to does not manually install standalone installer games, you must run these FIRST manually.
Post edited March 30, 2016 by BKGaming
Posted March 30, 2016
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Joridculous: "Import Folder!" is also quite useless. What is the point in *only* having the option for installed games? If you uninstall it, and you have the game files, Galaxy will still re-download everything if you later want to play(install) the game again.

Even Steam does this! And it also got a Backup function exactly for not having to re-download games.
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hohiro: This option is not for installed games, this is for games in your library, which have files on the PC, Galaxy will just download what is missing, like updated Versions and so on, but not everything. And you don`t have to copy your Games in a Temp folder, just copy the game files in the directory, where the game should be installed. In Galaxy in your library click on More - Manage - Import Folders and it will be imported.
Games with newer installers will be found automatically, older ones have to be added manually.

And you don`t need a backup function, just copy the game folder somewhere and copy it back later and it will automatically be added again.
"Scan & Import Folders"
"Galaxy will scan and import existing games. Installations of older games may be detected, but can be added manually."

If it is *not* for importing games you already have (As that box say it is), what *is* it for then? The games i have in my library *already downloaded* want install without galaxy wants to re-download them.
Posted March 30, 2016
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hohiro: This option is not for installed games, this is for games in your library, which have files on the PC, Galaxy will just download what is missing, like updated Versions and so on, but not everything. And you don`t have to copy your Games in a Temp folder, just copy the game files in the directory, where the game should be installed. In Galaxy in your library click on More - Manage - Import Folders and it will be imported.
Games with newer installers will be found automatically, older ones have to be added manually.

And you don`t need a backup function, just copy the game folder somewhere and copy it back later and it will automatically be added again.
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Joridculous: "Scan & Import Folders"
"Galaxy will scan and import existing games. Installations of older games may be detected, but can be added manually."

If it is *not* for importing games you already have (As that box say it is), what *is* it for then? The games i have in my library *already downloaded* want install without galaxy wants to re-download them.
From the top of the thread.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the "+" button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage" -> "Import folder" and point the folder selector into the folder where that game is installed.
Please be aware that Client will accept any folder pointed to and will overwrite files inside it (this can for example wipe some mods or damage other apps in case of pointing to a wrong folder) and will update the game to the newest version (current default language English).
Posted March 30, 2016
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Joridculous: "Download games to:" (Here one would assume games you download end up.. Wrong.
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BKGaming: Temp directory were Galaxy games are stored during download. They are not installed here.

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Joridculous: "Download extras to:" They end up here! wt?
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BKGaming: Extra's end up in the !Downloads folder by default. The old standalone installers are considered extra's.

Installed games once completely downloaded are moved to the "Install games to:" location.

~~~

I'm pretty sure the issue is your doing wrong. Any game you install no matter if it's via Galaxy or via a standalone installer should be in the "Install games to:" location. The game folder NOT the standalone installer. Then you must import the folder if an older installer was used or use scan and import if it's a Galaxy compatible installer. Galaxy to does not manually install standalone installer games, you must run these FIRST manually.
Extra's end up in the !Downloads folder by default. The old standalone installers are considered extra's.

Installed games once completely downloaded are moved to the "Install games to:" location.
NO they do *not*! It ends up exactly as i wrote above. I didnt write about Installed games.

Games i have in my library want install without re-downloading the whole shit again.
If i install with the Game installer (NOT galaxy because DUH), the game install. galaxy have NO IDEA it is installed. I then chose "import" and voila. GAME CORRUPTED! WTF that is supposed to mean.

So far this galaxy thing is just a useless pos taking up space and memory.
Posted March 30, 2016
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Joridculous: NO they do *not*! It ends up exactly as i wrote above. I didnt write about Installed games.
Your not talking about installed games but then go on to talk about installed games. Galaxy only imports installed games so I'm not sure what you mean or at least the folder for installed games (even if they are not technically installed).

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Joridculous: If i install with the Game installer (NOT galaxy because DUH), the game install. galaxy have NO IDEA it is installed. I then chose "import" and voila. GAME CORRUPTED! WTF that is supposed to mean.
Look this isn't that complicated I imported my entire library before Galaxy even allowed importing back in alpha. I import games all the time. I regularly move games from Galaxy on one computer to another computer using Galaxy by just copying the game folder.

Point Galaxy to where your GOG games are installed using the "Install games to:" location (if your games are located at C:\GOG Games as is the default for standalone installers, then use that) THEN import, mostly likely using option 2. Go to library up top in Galaxy, find the game, click the more button -> import then point it directly to the game folder.

In your other post you said: "Its pretty annoying that galaxy cant be smart enough to see the files are identical! (even when you copy the files to galaxys download folder AND the "temp" download folder!)"

These two folder have nothing to do with importing standalone installer games really, though I guess you could use them, which is why I think the issue is your doing it wrong.

Galaxy might be able to tell if your import from multiple locations, without setting the "Install games to:" location or putting the folder in that location. I have no idea. But it's more safe and easier to keep all your games in one location and point Galaxy to that location, doing this I've not had a problem really. You can even copy the game folder over to this location then import.

Even with importing you will always have at least a small download.... and yes Galaxy can have issues importing, but it generally doesn't re-download the entire game. If your getting game corrupt issues, I've seen that happen a few times in the past but it's shouldn't happen with every game your importing.

If your not willing to at-least try to do what I'm telling you then I can't help you and neither can anyone else. Maybe if you attach an image of what your talking about we would have a better idea. Right now it just sounds like your don't understand the import function. Hohiro explained the same thing to you a few post back.
Post edited March 30, 2016 by BKGaming
Posted March 30, 2016
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Liosan: snip
Galaxy still seems to have some issues with "scan and import" as the game sometimes are not queued to be checked against the server after being imported. Meaning I have to manually verify/repair to make sure everything is there and to make sure Galaxy registers it, assuming they are still supposed to be checked against the server on a fresh import still.

Unless this is no longer an issue?

- games imported from existing installations will auto-update once, even if updating is disabled
As I know usually when ever I have imported in the past Galaxy want's to verify the folder. Defiantly seems overall less buggy now though.
Post edited March 30, 2016 by BKGaming
Posted March 30, 2016
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TomaszGOG: For everyone who has a problem with missing api-ms-crt dlls in Client's versions post 1.1.5. Please install this windows update: https://support.microsoft.com/en-us/kb/2999226
You may need to update Windows (Like having service pack 1 in Win 7) for this update to be applicable.
This is silly. This problem is so multilayered and I don't know how I could possibly fix it at this point.

The DLL is missing, so I try to install the 2015 redist, the 2015 redist gets an error, so after searching up the error I need to update windows, so I go into windows update, but it won't update and gives me an error code 80070002, I check the help page for the error code, follow the instructions, and it doesn't fix it, it gives me a different error code, I look up that error code, there is nothing there for that specific error code, so I try the closest code and it gives me a troubleshooter to run, the troubleshooter says it fixed the 3 problems it found, run windows update, get code 80070002 again, try the help page for that code once more, nothing changes.

Why is the 2015 redistributable such a piece of fkn shit? I had an easier time installing gears of war on PC, and you need to manually change the year to 2009 or earlier just to get that to work.
Posted March 31, 2016
Can someone please help me? i got gog galaxy thinking it would help my problems getting a bunch of things to run in crossover, but now none of the games I bought are showing up in the gog galaxy library. Nothing is there!! Please help.

katy
katyotto@gmail.com
Posted March 31, 2016
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Mato87: I have win 8.1 pro x64 but I have no idea what service pack I have installed, where do I search for it?
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Liosan: Well 8.1 is the "service pack" I guess for Windows 8 :) We're investigating the problem on our side, maybe we'll be able to remove the requirement for api-ms-crt dlls. I can't really offer anything better right now :(

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Paul31286: Was there an update today or yesterday? My client seems to have broken. Suddenly I always to click twice on a game in my library if I want to go to that game's page, and if I'm on a game's page, the areas "My activity", "Headlines" and "Description", which worked fine until now, don't show anything anymore and are just empty instead.
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Liosan: Does restarting help?

Liosan
Even after several days, the issue is still the same. It seems my client is permanently broken. Is there some way to repair it? I've tried re-installing it, but the installer just tells me that Galaxy is already installed. And if I deleted and then re-installed it, I assume I'd have to import all of my games again, so that's not an option either.
Posted March 31, 2016
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katyotto: Can someone please help me? i got gog galaxy thinking it would help my problems getting a bunch of things to run in crossover, but now none of the games I bought are showing up in the gog galaxy library. Nothing is there!! Please help.

katy
katyotto@gmail.com
By "Library," do you mean the "Library" link on the main window (which should show every game you own, same as clicking Account -> Library on the GOG website) or do you mean the menu on the left? The menu on the left needs you to add the games to it using the + button followed by Scan and Import Folders, or other means if that doesn't work.
Posted March 31, 2016
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katyotto: Can someone please help me? i got gog galaxy thinking it would help my problems getting a bunch of things to run in crossover, but now none of the games I bought are showing up in the gog galaxy library. Nothing is there!! Please help.

katy
katyotto@gmail.com
Did you buy them on GoG or Steam ;) ? You only will see Games you bought on GoG. Crossplay does mean people with GoG Version can play with people using Steam Version and its just VERY FEW games.
Posted March 31, 2016
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katyotto: Can someone please help me? i got gog galaxy thinking it would help my problems getting a bunch of things to run in crossover, but now none of the games I bought are showing up in the gog galaxy library. Nothing is there!! Please help.

katy
katyotto@gmail.com
Check your filters maybe? Click on "Library" and then select "All Games" and that should show you all the games you have on your account.
Posted March 31, 2016
I have updated the pinned post to better address the problem with missing dlls, please try the following solution:

For everyone who has a problem with missing api-ms-crt dlls in Client's versions post 1.1.5:
Please install one of those windows update: https://support.microsoft.com/en-us/kb/2999226 https://support.microsoft.com/en-us/kb/3118401
You may need to update Windows to meet the requirements for these:
For Windows 8.1 and for Windows Server 2012: https://support.microsoft.com/en-us/kb/2919355
For Windows 7 and for Windows Server 2008 R2: https://support.microsoft.com/en-us/kb/976932
For Windows Vista and for Windows Server 2008: https://support.microsoft.com/en-us/kb/948465

If for some reason you can't install those updates and you meet the requirements, please check in programs and features, if you have them installed.
If you do, use the uninstall button and try installing them again.

If above instructions doesn't work for you, create a separate issue on mantis.gog.com and we'll try to help you individually.

Please note that this solution only helps with the missing api-ms-crt dlls.
Attachments:
programsandfeatu.png (143 Kb)
Post edited March 31, 2016 by TomaszGOG
Posted March 31, 2016
Is there any way of changing games names under thumbnails in GOG Galaxy?
Posted March 31, 2016
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RottenRotz: Is there any way of changing games names under thumbnails in GOG Galaxy?
If you go to the game's folder, you can find a file called "goggame-########.info." Edit the "name" parameter in this file, and that should fix it when GOG loads!
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This is my favourite topic
Community
General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
(6179 posts)