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!!! PLEASE READ BEFORE POSTING !!!

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)

Where can I find Galaxy logs on my computer?
On Windows 7 or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- throttling max download speed is not yet possible
- notifications related to incoming chat messages and friend requests does not always disappear instantly when consumed and may require reloading Store page
- games imported from existing installations will auto-update once, even if updating is disabled
- Moving Galaxy from /Applications on Mac OS X will stop the app from working
- Galaxy cannot be launched by other users on the same computer
Post edited October 03, 2016 by Liosan
high rated
Hi Everyone,

Below you can find the changelog of GOG Galaxy.

Changelog 1.1.15 (September 7th, 2016):
Changes / Improvements:
• Added Wallet button in dropdown menu under user's avatar
• Performance improvements on UI speed and a little on CPU usage
• Enabled copying text in Galaxy forums
• History will now remember only the 100 most recent pages in history
Bugfixes:
• Fix for "Disk access problem" bug, which broke installation and updates of games. (Bug happened on Windows only, but general mechanism is better on OS X as well)
• Fix for Verify/Repair, which did not work in some scenarios (The above bug for example)
• Fix for "Server problem" while downloading backup installers or other goodies. They will now work, even if temporary download folder is same as destination folder
• Fixed situations in which Store page sometimes did not load properly after waking up computer

Changelog 1.1.16 (September 19th, 2016):
Improvements:
• Galaxy now supports H.264 codecs
• Much better handling of paying using third party processors (PayPal, paysafecard etc.)
• Friends and chat window now scale with the system scaling factor
• New and prettier GOG Eula will be used in games
• Better handling of loading timeouts

Bugfixes:
• "INSTALLED" label will appear all pages of the library now
• Fixed a bug with game time tracking for some games. Galaxy will now register more than one minute:)
• Fixed a bug in which Galaxy in rare cases could not be able to update the game (bug rather existed in rollbacks)
• Galaxy will no longer show a little bit of bare code upon launching
• Fixed blurred images in sidebar expanded list mode

Changelog 1.1.17(hotfix September 20th, 2016):
• Fixed crashes and 'Disk Access Problem' caused by updating Galaxy from 1.1.12 (and earlier versions) to 1.1.16

Changelog 1.1.18 (October 19th, 2016):
Improvements:
• More accurate game time tracking mechanism
• Improved mechanism showing current online status between friends

Bugfixes:
• Fixed a bug which caused Galaxy to stop tracking game time

Changelog 1.1.19 (October 25th, 2016):
Improvements:
• We have removed download size from Galaxy updater. It showed faulty data, as Galaxy Updater doesn't download > 100mb each time and only downloads differences. It will come back in nearest future, when it will show correct data:)
• The first check for game updates will be done 15s after Galaxy starts, instead of 5 minutes.
• OSX: Improved mechanism responsible for removing old files left by Galaxy updates
• OSX: Improved the way Galaxy handles installing games into protected locations like /Applications; you will receive a password prompt about a "Helper tool" installation

Bugfixes:
• Fixed "Essential components missing" error which sometimes appeared after fresh installation
• Fixed a situation where failure in Updater could lead to Galaxy not being able to launch
• Fixed self-update on OSX to properly delete leftover files
• Fixed friends window losing functionality after network loss and reconnect
• Fixed blurry Windows 10 Galaxy tray icon
• Galaxy will remember maximised window status

Changelog 1.1.20(November 2nd, 2016)
Bugfixes:
• Fixed installing XNA4 and other msi-based dependencies.
• Store page won't be reloaded twice upon logging in

Changelog: 1.1.21 (November 17th, 2016)
Improvements / changes:
• Added "with preview updates" suffix to Galaxy window title
• Small optimizations with memory and Galaxy loading time
• Small improvements with updater, it should fail less

Bugfixes:
• Fixed a bug with Galaxy refreshing pages
• Fixed occasional crashes

Changelog 1.1.22 (November 22nd, 2016)
Bugfixes:
• Galaxy will no longer freeze when downloading a game update and checking another game in library
• Galaxy should crash even less now:)

Changelog 1.1.23 (November 28th, 2016)
Bugfixes:
• Galaxy will be now able to reconnect to internet correctly, if computer was put to sleep and then woken up without (initially) Internet connection
• Downloading of games/updates should have less impact on starting other installations

Changelog 1.1.24(December 6th, 2016)
Bugfixes:
• Downloading an installer with Galaxy and using it to install the game should not result in redownloading the whole game again
• Updater should no longer report over 100% progress on download

Adjustments:
• Increased timeout for failures during sign in
• Increased timeout for "Loading Timeout"

Changelog 1.1.25 (December 20th, 2016)
Bugfixes:
• Fixed a crash when trying to install certain games (Game affected was 1979 Revolution: Black Friday).

Changelog 1.1.26 (December 23rd, 2016, Preview only)
Changes:
• Introduced new downloading mechanism

Changelog 1.1.27 (January 26th, 2017, Preview)
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.27 (January 31th, 2017)
Changes:
• Introduced new downloading mechanism
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.28 (March 10th, 2017)
Changes / Improvements:
- Better support for differential patches. They are now seperate depending on game's language and system bitness
- Italian & Japanese partial support + more Spanish translations
- Improved checking for new available updates of the games
- We'll sort available DLCs alphabetically
Bugfixes:
- Fixed a crash when Galaxy doesn't have permissions to the logs directory
- Fixed showing empty grey page after a while of inactivity
- Fixed infinite spinner after going to support page
- Fixed displaying of prices in cart when they were over 999 (Bug caused by a comma in the price)
- MacOS: Popup windows (for example chat) will no longer open as a tab but as a separate window instead
- MacOS: Fixed memory leak (~30MB upon GOG Galaxy launch)
- MacOS: Fixed memory leak while playing a game

Changelog 1.1.29 (March 14nd, 2017)
Changes:
- Changes in downloading mechanism, which allows for better control over download's flow
Bugfixes:
- Fixed displaying progress of differential patches (It did not display the "Extracting" status)

Changelog 1.1.30 (March 16th, 2017)
Bugfixes:
- Fixed a crash within games downloading mechanism

== PREVIEW UPDATES* ===

HOW TO ENABLE PREVIEWS?
Go to your Galaxy settings and check the option to receive preview updates.

HOW TO DISABLE PREVIEW?
- Uninstall Galaxy
- Download current installer from gog.com/galaxy
- Install Galaxy
- Import your games

Changelog 1.2.0 (March 22nd, 2017)
Changes and improvements:
- Cloud saves backup and syncing (supported games only)
- Screenshot capture with F12 (supported games only)
- In-game overlay with FPS counter and notifications (supported games only)
- Greatly improved chat, also in overlay
- Ability to enable or disable achievements, game time tracking, auto-updating games and more
- Desktop and in-game notifications system
- Ability to set bandwidth limit and scheduler
- New settings window
- Rarity information in achievements
- Abort button next to installation status
- Only one Galaxy Updater window will be shown in most cases
- GOG Galaxy updates will be downloaded in the background
- Games are now downloaded directly to their install directory, instead of a temporary location
- Galaxy changelog is displayed in Galaxy

Bugfixes:
- Fixed game time tracking issues
- Initial size of Galaxy Client window will respect Windows scaling
- Improved Windows 10 Galaxy tray icon
- Fixed a bug which caused Galaxy to redownload whole data in case of a failure of installation/update
- Thumbnail highlighting in media gallery now works properly
- Decreased client's network and CPU usage (especially for a lot of games)
- MacOS: Fixed situation when Galaxy Client could downloading due to App Nap
- MacOS: Fixed crash when logging out with "New post" popup open
- MacOS: Fixed game processes not being properly cleaned up after exiting
Post edited March 22, 2017 by TheTomasz
high rated
For everyone who has a problem with missing api-ms-crt dlls in Client's versions post 1.1.5:
Please install one of those windows update: https://support.microsoft.com/en-us/kb/2999226 https://support.microsoft.com/en-us/kb/3118401
You may need to update Windows to meet the requirements for these:
For Windows 8.1 and for Windows Server 2012: https://support.microsoft.com/en-us/kb/2919355
For Windows 7 and for Windows Server 2008 R2: https://support.microsoft.com/en-us/kb/976932

You can also try reinstalling Microsoft Visual C++ Redistributables 2015 (x86) if you meet above requirements.
Available here: https://www.microsoft.com/en-us/download/details.aspx?id=48145

If above instructions doesn't work for you, create a separate issue on mantis.gog.com and we'll try to help you individually.

Please note that this solution only helps with the missing api-ms-crt dlls.


========================================================================================


Answering this question: Why 1.1 doesn't work after updating to 1.2?

This is happening probably due to incompatible database from version 1.2, please delete this folder:
%ALLUSERSPROFILE%\GOG.com\Galaxy\storage
usually
C:\ProgramData\GOG.com\storage\

Then you'll have to use scan&import (menu under the top Galaxy logo) function to see your games back in Galaxy Client.
Attachments:
Post edited March 27, 2017 by TheTomasz
It keeps getting better and better. Keep it up guys and you'll soon be bigger than Valve :)
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Konrad: Hey hey hey, a new GOG Galaxy feature is being tested: Achievement Notifications that will eventually make their way into our game overlay!

They work exclusively in The Witcher 3 right now, but if you want to get a taste of that satisfying *pop* - check out the announcement for more info.
is the game overlay already available?
will these games play on the new 10 os
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Konrad: Hey hey hey, a new GOG Galaxy feature is being tested: Achievement Notifications that will eventually make their way into our game overlay!

They work exclusively in The Witcher 3 right now, but if you want to get a taste of that satisfying *pop* - check out the announcement for more info.
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lefantome89: is the game overlay already available?
Oh no, not yet. The overlay is coming, but right now we're just testing out the notifications layer.
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HK_47: Am I just doing something wrong, or does Galaxy still not recognize existing installers in the game downloads folder like GOG Downloader does? I just tried it for Trails in the Sky, and Galaxy is still trying to download the whole installer instead of doing a check on the existing file.
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toxicTom: Standalone installers and Galaxy are two different things. You can install the game from the installer however, and then import the installed game folder into Galaxy. In this case Galaxy shouldn't download the whole game again.
My experience has been that anything I have installed locally with an installer and then imported into Galaxy has resulted in Galaxy redownloading the entire game and installing it as if the existing installation I tried to import did not exist at all.

I had removed the Galaxy beta some time back as I decided to wait for a more complete and fixed up version before trying to use it again. This past week I installed it again and when I did a scan it recognized 4 games I think it was that I'd installed/imported when it was on the system before. In the interim while Galaxy was not present on my system at all, I installed another 25 GOG titles from installers. Every one of these games had to be manually imported and every single one of them was downloaded in full and installed again over the existing copy I already had installed here.

I could venture a guess as to the reason for this behavior but since I don't have access to Galaxy's source code nor the inclination to review it even if I did, I'll refrain from guessing because that is all it would be, guessing.

The fact is, I have seen firsthand that Galaxy does not import anything but rather downloads and installs on top of games it is supposedly importing. I just saw it do this some 25 times. I am not making this up. This happened here. I already have my entire library of nearly 300 titles backed up redundantly locally. So naturally, I prefer to use those installers and would expect Galaxy to recognize a GOG installed game. It doesn't.
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NosmoKing1st: will these games play on the new 10 os
The store page for every game lists the operating systems that are supported, just visit the store page for the specific game you're curious about and peruse the system requirements. In addition, an announcement was made a month or so ago when Windows 10 came out that most games work in Windows 10 and are supported. Games that do not list Windows 10 support either do not work at all or they have problems on Windows 10 serious enough that they are unable to claim support for them yet. Over time, more games are likely to get updates to make them run in Windows 10 also, but in some cases it is likely to be up to the game publisher to update their game to be compatible if necessary.

The game store page for each game is the place to go though to know if a specific game is supported on Windows 10.
Make the icon for managing downloads, updates, queue order etc. bigger/more prominent. It took me months to notice it! Also, why are there 2 different Settings screens accessed from 2 completely different areas? Can't they be merged in to a tabbed interface?
Post edited September 11, 2015 by Franpa
Some time ago I deleted Galaxy as noted in a recent post above due to various bugs I didn't bother making mention of just then as they were already reported.

I find a particularly nasty issue still rears its ugly head although i understand it slightly better now. The problem is as follows on Mac OS X Yosemite 10.10.5 (the latest in other words):

I import a game using Galaxy that was already installed with a GOG installer I'd downloaded in the past. Galaxy does not actually import the game but rather downloads it all over again and overwrites it with a new installation. I have already mentioned this but just to be clear here it bears mentioning again.

Now, here is the problem of the day that was the problem before. When I try to start that game from its icon in Launchpad, one of two things happens. Either I immediately get an error dialog from OS X informing me that the game is damaged and offering to move it to the trash or I get a progress bar with the Gatekeeper icon as the app is verified. This is followed by the same dialog as before informing me the app is damaged and offering to trash it.

Now, last time around I believed this and trashed the apps, gave up on Galaxy and trashed it too. It never dawned on me then to try firing them up in Galaxy itself as a test following these error messages. Well, this time it did occur to me that I might try that just to see what happens. Guess what? They start right up.

The question of course is, what the heck is up with that? There is one and only one copy of the game on the hard disk in the standard place it belongs, where Galaxy installs it and where the installer before that installed it. That place is the Applications folder not to be confused with the user applications folder. So, in the system apps folder where the game belongs, it does exist but it cannot be launched from Launchpad in the normal way. Further, going directly to the app via the Finder and double clicking the app to start it does not work either. In both cases I get the errors noted above.

So, the net result of "importing" a large number of existing GOG game installations into Galaxy is that all of them now require Galaxy to run. So much for the client being optional. I do not personally see this as a big deal because assuming the client works ok I'd rather use it anyway. Ideally though, it would be nice if clicking the icon in Launchpad and even in Finder double clicking it would just fire up Galaxy and load the game. This is the way Steam installations work and is accomplished by installing aliases that load steam and then the game by its Steam game identification number. Of course, the issue there is that is not the behavior everyone will want. Some would prefer to just use Galaxy as a downloader and the start the games independent of it after that. That is actually the behavior I'd expect since GOG has not setup aliases the way Steam does to start its client and then the game by the game's steam id.

I don't know what the answer is for the OS X version to provide user choice but as I understood there is supposed to be user choice. I'm not seeing it but then this pertains to games that were supposedly imported even though they are not imported, they are reinstalled on top of an existing installation which I presume is a bug but I've already reported that one.

For my own purposes, I guess I'll just fire up Galaxy when I want to play a GOG game and good enough but this should be fixed as it isn't going to be satisfactory to people wanting to just use Galaxy to download only which again, last I knew was supposed to be possible without any hassle. Has that changed?

As far as I am aware, the behavior Mac users should expect when installing games via Galaxy is not documented or explained anywhere. What is the behavior supposed to be? In other words, when I launch a game via OS X's Launchpad or by navigating with the Finder to the Applications folder and double clicking it, what is supposed to happen? I am very sure the errors I am seeing are not supposed to happen and since I am not seeing aliases but rather just the executable app, I assume I am supposed to be seeing the game launch directly without Galaxy. As for starting them within Galaxy, the games are starting up fine there. For what it's worth, I tested games setup by GOG with Boxer, Wineskin and native games such as Torchlight. All failed to start directly as noted above, all started right up just fine in Galaxy.

Penny for a developer's thoughts on this one.

Oh, just one last thing before anyone questions it as a possible issue. Running a test of my hard disk using Apple's disk utility reveals zero issues. Also noteworthy is the fact that I have never seen an app throw this error except for these GOG games. I have zero problems with this system running anything on it except for these particular apps and I have a ton of stuff on here i use regularly. I also play games from Steam and elsewhere and they all run without issue. There is clearly something wrong with these installations somehow for OS X to be throwing errors like this when I try to start them directly.

I forgot one other very important bit of information. These games ran just fine from the Launchpad or Finder prior to me reinstalling Galaxy and "importing" them.
Post edited September 11, 2015 by dirtyharry50
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dirtyharry50: (..)
This really should not happen and we're sorry for the poor experience you've had. Probably there's a problem with certificate of the game's bundle after update through Galaxy, that's why the system thinks the game is damaged. Could you tell with which games have you had the above mentioned problem? Please provide titles and version numbers of the offline installers you were using. We'll investigate.
I updated to the latest version 1.1.2 and it doesn't work at all anymore. The title bar is normal, but the whole window is nothing but white, and it constantly makes my CPU do... something at about 25% capacity and my cursor is constantly blinking between normal and busy cursor even while the window is not in view. I'm on the latest Windows 10 update with the latest drivers on everything and administrator authority. I have tried running it as admin, restarting the computer, uninstalling and reinstalling it, adding the folder and individual applications to exceptions list in Windows Defender and even turning off Windows Defender. It still does it. I also tried just waiting it out to see if it had to work through something, but even hours later it was still doing it.
Post edited September 11, 2015 by Dicetrain
I just had a reason to submit a bug to mantis.gog.com. When I attempted to use an SSL connection after logging in (eg. https://mantis.gog.com) I discovered that no encrypted connection was available.

There should really be an encrypted connection available so traffic isn't transmitted in the clear. I would even argue that unencrypted access shouldn't be available. Since mantis.gog.com seems to require a valid gog login, encrypting traffic would at least limit visibility of transmitted information to users with accounts, rather than anyone who can sniff traffic in transit.

When reporting bugs, particularly when uploading Galaxy logs, user-specific information and possibly sensitive details about their computer systems, games installed etc can be included. The need for security is thus greater than in, say, the public forums where people are chatting about their games, exchanging hints etc. The logs don't contain anything really sensitive right now, but that could change in the future as the Galaxy client is updated or someone provides more details as they are isolating the cause of a bug.

Why not be secure by default rather than implementing security later in response to a security issue?

Thanks.
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Venom: !!! PLEASE READ BEFORE POSTING !!!

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)

Where can I find Galaxy logs on my computer?
On Windows Vista or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Windows XP: C:\Documents and Settings\All Users\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs
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dirtyharry50: (..)
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Fallen_Zen: This really should not happen and we're sorry for the poor experience you've had. Probably there's a problem with certificate of the game's bundle after update through Galaxy, that's why the system thinks the game is damaged. Could you tell with which games have you had the above mentioned problem? Please provide titles and version numbers of the offline installers you were using. We'll investigate.
Thank you for the reply. It's okay. I expect problems in software that isn't finished yet. I installed it understanding the risk involved which is not a big deal. It isn't like I cannot reverse the process with my Time Machine backups of everything if I wanted to.

This is going to take a bit as I have 29 GOG games installed. I will try each one out outside of Galaxy and note the result, check what installer I have locally and create a list with the info to post here. I'll also verify each one does in fact run in Galaxy but I am expecting from what I have seen thus far that they all will. I will report back when I have this information. Considering I have seen the error with every game I have tried so far, I have a feeling they are all going to have the issue but we'll see.
Post edited September 11, 2015 by dirtyharry50
Recently, both Galaxy AND the Downloader have outright stopped downloading for me? It just perpetually says 0 B/s (Downloader) or 0.0 MB/s (Galaxy). I can still download installers manually but that's no good for huge downloads like The Witcher. Any advice?

EDIT: I just confirmed it's NOT my ISP, another computer is able to work. So it must be this computer. What happened, do you think?
Post edited September 11, 2015 by Blackdrazon
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dirtyharry50: I import a game using Galaxy that was already installed with a GOG installer I'd downloaded in the past. Galaxy does not actually import the game but rather downloads it all over again and overwrites it with a new installation. I have already mentioned this but just to be clear here it bears mentioning again.
I think this happens on Windows too. With Galaxy 1.1.2 I tried importing IL-2 Sturmovik™: 1946 and Galaxy almost immediately starting downloading over 7GB. Basically the entire game. I tried to import it and I also went to library and clicked install. In either of those cases Galaxy is suppose to check for local files before downloading if the game folder is in your Galaxy install location, but it appears Galaxy failed to do so and instead started to download the entire game again. I even grabbed the Galaxy compatible folder (since the original was installed via standalone installer) that had the game exactly as Galaxy has it set up from another computer, and Galaxy still ignored the folder and started to download the game again.

Several other games did the same when I tried importing.

For me right now the importing/patching system is Galaxy's biggest downfall. There is no reason Galaxy should ever download files that are already on the system in the game folder, only modified or changed files. If we add in that Galaxy still lacks file compression, it fails at the one thing it was meant to do. Be better than the standalone installers. Right now it's rather wasteful when it comes to bandwidth, and for those on slow or metered connections Galaxy is not very good for them.
Post edited September 11, 2015 by user deleted
I'm posting here because there's no way to contact any Gog staff as my bug ticket was closed and thus made read only...

@Liosan
a) You probably wanted to close the ticket as "won't fix" rather than "fixed". The bug is that you can't start Galaxy using the RunAs service on Windows XP to run it as an admin user - you still can't, and as you state, you won't fix this, ergo, it's not "fixed". Anyone finding the ticket later in a search is going to be quite confused unless they read the full details of the ticket.

b) I think you misunderstood me - I'm not trying to run it as a non-admin user - I know that won't work. What should work though is using the RunAs feature to impersonate an admin user. Galaxy is the only bit of software that seems to have issue with this, and given how basic it is, I've no idea what on earth Gog are doing that makes it break on startup.

c) On a side-note: Giving us a list of permissions it requires would at least let people set them up to make it work as a non-admin - explicitly checking for admin rights is very poor form akin to the old classic "This site requires Internet Explorer!" (remember those days? - shudder). I can play pretty much any old Windows-based games by simply giving my user write access to the registry keys and directories they use.

I get that XP isn't really supported, I really do - but I'm a software dev myself, and I deliberately go out of my way to test esoteric use cases (make sure paths with spaces in them work!, make sure redirected user profile folders work!, etc.) as it makes the software more robust in the smaller subset of supported use cases...I keep an XP install around precisely for playing old games in a more native environment. If your code is failing because it can't get an explorer token, what exactly happens when a user uses a non-explorer shell?

Incidentally, the same bug prevents it starting up when connected via Remote Desktop, because the code seemingly sloppily assumes the logged in user is both on the console and is an admin. So I can't even run Galaxy by logging on to my machine via remote Desktop as an admin user...all because of this bug :(