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General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
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This is my favourite topic
Posted May 06, 2015
high rated
!!! PLEASE READ BEFORE POSTING !!!

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)

Where can I find Galaxy logs on my computer?
On Windows 7 or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- throttling max download speed is not yet possible
- notifications related to incoming chat messages and friend requests does not always disappear instantly when consumed and may require reloading Store page
- games imported from existing installations will auto-update once, even if updating is disabled
- Moving Galaxy from /Applications on Mac OS X will stop the app from working
- Galaxy cannot be launched by other users on the same computer
Post edited October 03, 2016 by Liosan
Posted July 03, 2015
high rated
Hi Everyone,

Below you can find the changelog of GOG Galaxy.

Changelog 1.1.15 (September 7th, 2016):
Changes / Improvements:
• Added Wallet button in dropdown menu under user's avatar
• Performance improvements on UI speed and a little on CPU usage
• Enabled copying text in Galaxy forums
• History will now remember only the 100 most recent pages in history
Bugfixes:
• Fix for "Disk access problem" bug, which broke installation and updates of games. (Bug happened on Windows only, but general mechanism is better on OS X as well)
• Fix for Verify/Repair, which did not work in some scenarios (The above bug for example)
• Fix for "Server problem" while downloading backup installers or other goodies. They will now work, even if temporary download folder is same as destination folder
• Fixed situations in which Store page sometimes did not load properly after waking up computer

Changelog 1.1.16 (September 19th, 2016):
Improvements:
• Galaxy now supports H.264 codecs
• Much better handling of paying using third party processors (PayPal, paysafecard etc.)
• Friends and chat window now scale with the system scaling factor
• New and prettier GOG Eula will be used in games
• Better handling of loading timeouts

Bugfixes:
• "INSTALLED" label will appear all pages of the library now
• Fixed a bug with game time tracking for some games. Galaxy will now register more than one minute:)
• Fixed a bug in which Galaxy in rare cases could not be able to update the game (bug rather existed in rollbacks)
• Galaxy will no longer show a little bit of bare code upon launching
• Fixed blurred images in sidebar expanded list mode

Changelog 1.1.17(hotfix September 20th, 2016):
• Fixed crashes and 'Disk Access Problem' caused by updating Galaxy from 1.1.12 (and earlier versions) to 1.1.16

Changelog 1.1.18 (October 19th, 2016):
Improvements:
• More accurate game time tracking mechanism
• Improved mechanism showing current online status between friends

Bugfixes:
• Fixed a bug which caused Galaxy to stop tracking game time

Changelog 1.1.19 (October 25th, 2016):
Improvements:
• We have removed download size from Galaxy updater. It showed faulty data, as Galaxy Updater doesn't download > 100mb each time and only downloads differences. It will come back in nearest future, when it will show correct data:)
• The first check for game updates will be done 15s after Galaxy starts, instead of 5 minutes.
• OSX: Improved mechanism responsible for removing old files left by Galaxy updates
• OSX: Improved the way Galaxy handles installing games into protected locations like /Applications; you will receive a password prompt about a "Helper tool" installation

Bugfixes:
• Fixed "Essential components missing" error which sometimes appeared after fresh installation
• Fixed a situation where failure in Updater could lead to Galaxy not being able to launch
• Fixed self-update on OSX to properly delete leftover files
• Fixed friends window losing functionality after network loss and reconnect
• Fixed blurry Windows 10 Galaxy tray icon
• Galaxy will remember maximised window status

Changelog 1.1.20(November 2nd, 2016)
Bugfixes:
• Fixed installing XNA4 and other msi-based dependencies.
• Store page won't be reloaded twice upon logging in

Changelog: 1.1.21 (November 17th, 2016)
Improvements / changes:
• Added "with preview updates" suffix to Galaxy window title
• Small optimizations with memory and Galaxy loading time
• Small improvements with updater, it should fail less

Bugfixes:
• Fixed a bug with Galaxy refreshing pages
• Fixed occasional crashes

Changelog 1.1.22 (November 22nd, 2016)
Bugfixes:
• Galaxy will no longer freeze when downloading a game update and checking another game in library
• Galaxy should crash even less now:)

Changelog 1.1.23 (November 28th, 2016)
Bugfixes:
• Galaxy will be now able to reconnect to internet correctly, if computer was put to sleep and then woken up without (initially) Internet connection
• Downloading of games/updates should have less impact on starting other installations

Changelog 1.1.24(December 6th, 2016)
Bugfixes:
• Downloading an installer with Galaxy and using it to install the game should not result in redownloading the whole game again
• Updater should no longer report over 100% progress on download

Adjustments:
• Increased timeout for failures during sign in
• Increased timeout for "Loading Timeout"

Changelog 1.1.25 (December 20th, 2016)
Bugfixes:
• Fixed a crash when trying to install certain games (Game affected was 1979 Revolution: Black Friday).

Changelog 1.1.26 (December 23rd, 2016, Preview only)
Changes:
• Introduced new downloading mechanism

Changelog 1.1.27 (January 26th, 2017, Preview)
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.27 (January 31th, 2017)
Changes:
• Introduced new downloading mechanism
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.28 (March 10th, 2017)
Changes / Improvements:
- Better support for differential patches. They are now seperate depending on game's language and system bitness
- Italian & Japanese partial support + more Spanish translations
- Improved checking for new available updates of the games
- We'll sort available DLCs alphabetically
Bugfixes:
- Fixed a crash when Galaxy doesn't have permissions to the logs directory
- Fixed showing empty grey page after a while of inactivity
- Fixed infinite spinner after going to support page
- Fixed displaying of prices in cart when they were over 999 (Bug caused by a comma in the price)
- MacOS: Popup windows (for example chat) will no longer open as a tab but as a separate window instead
- MacOS: Fixed memory leak (~30MB upon GOG Galaxy launch)
- MacOS: Fixed memory leak while playing a game

Changelog 1.1.29 (March 14nd, 2017)
Changes:
- Changes in downloading mechanism, which allows for better control over download's flow
Bugfixes:
- Fixed displaying progress of differential patches (It did not display the "Extracting" status)

Changelog 1.1.30 (March 16th, 2017)
Bugfixes:
- Fixed a crash within games downloading mechanism

== PREVIEW UPDATES* ===

HOW TO ENABLE PREVIEWS?
Go to your Galaxy settings and check the option to receive preview updates.

HOW TO DISABLE PREVIEW?
- Uninstall Galaxy
- Download current installer from gog.com/galaxy
- Install Galaxy
- Import your games

Changelog 1.2.0 (March 22nd, 2017)
Changes and improvements:
- Cloud saves backup and syncing (supported games only)
- Screenshot capture with F12 (supported games only)
- In-game overlay with FPS counter and notifications (supported games only)
- Greatly improved chat, also in overlay
- Ability to enable or disable achievements, game time tracking, auto-updating games and more
- Desktop and in-game notifications system
- Ability to set bandwidth limit and scheduler
- New settings window
- Rarity information in achievements
- Abort button next to installation status
- Only one Galaxy Updater window will be shown in most cases
- GOG Galaxy updates will be downloaded in the background
- Games are now downloaded directly to their install directory, instead of a temporary location
- Galaxy changelog is displayed in Galaxy

Bugfixes:
- Fixed game time tracking issues
- Initial size of Galaxy Client window will respect Windows scaling
- Improved Windows 10 Galaxy tray icon
- Fixed a bug which caused Galaxy to redownload whole data in case of a failure of installation/update
- Thumbnail highlighting in media gallery now works properly
- Decreased client's network and CPU usage (especially for a lot of games)
- MacOS: Fixed situation when Galaxy Client could downloading due to App Nap
- MacOS: Fixed crash when logging out with "New post" popup open
- MacOS: Fixed game processes not being properly cleaned up after exiting
Post edited March 22, 2017 by TheTomasz
Posted March 26, 2016
high rated
For everyone who has a problem with missing api-ms-crt dlls in Client's versions post 1.1.5:
Please install one of those windows update: https://support.microsoft.com/en-us/kb/2999226 https://support.microsoft.com/en-us/kb/3118401
You may need to update Windows to meet the requirements for these:
For Windows 8.1 and for Windows Server 2012: https://support.microsoft.com/en-us/kb/2919355
For Windows 7 and for Windows Server 2008 R2: https://support.microsoft.com/en-us/kb/976932

You can also try reinstalling Microsoft Visual C++ Redistributables 2015 (x86) if you meet above requirements.
Available here: https://www.microsoft.com/en-us/download/details.aspx?id=48145

If above instructions doesn't work for you, create a separate issue on mantis.gog.com and we'll try to help you individually.

Please note that this solution only helps with the missing api-ms-crt dlls.


========================================================================================


Answering this question: Why 1.1 doesn't work after updating to 1.2?

This is happening probably due to incompatible database from version 1.2, please delete this folder:
%ALLUSERSPROFILE%\GOG.com\Galaxy\storage
usually
C:\ProgramData\GOG.com\storage\

Then you'll have to use scan&import (menu under the top Galaxy logo) function to see your games back in Galaxy Client.
Attachments:
programsandfeatu.png (143 Kb)
Post edited March 27, 2017 by TheTomasz
Posted August 15, 2015
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wlodar_gog: as you can see on the public wishlist here -http://www.gog.com/wishlist/galaxy/add_friends_via_username_or_email_address, we're working on it hard, please wait for a next version of gog galaxy (will be soon, without ETA yet )
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Starmaker: While you're implementing this, please be aware of potential privacy/security issues:

- Sending an invite by indicating an email address might reveal whether said email address has an attached GOG account (and in the absence of a captcha test can be used by hackers to check a harvested email list against GOG's database)
- Sending an invite TO an email address (legit use case: the friend I'm inviting doesn't have a GOG account yet) can be used for spamming
- Invites shouldn't be sent through the block list (when it's implemented) but should be declinable through the block list (to prevent a malicious user from sending an invite and leaving the victim with a bunch of permanent unclearable alerts)
- Invites should make use of the anti-spam system (if any).
Fully agree, I'd rather stick with account name than e-mail address. Also getting rid of e-mail when sending a gift would be neat.
Posted August 15, 2015
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Gadzooks: snip
It is working as intended ;)

I already mentioned it in this post:

http://www.gog.com/forum/general/gog_galaxy_beta_2/post2390

So it is not really cache, but rather verification.

Example: galaxy_xenonauts_2.2.0.12.exe 1.217 KB
versus setup_xenonauts_2.2.0.12.exe 33.282 KB
You find those files in C:\ProgramData\GOG.com\Galaxy\webcache

S you would need to copy those files over as well ;)

Otherwise it will detect a mismatch and redownload.
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SNaKeYGR: I still get the grey window in galaxy.
Have tried every solution i could find on the web and also uptaded and after not getting it fixed to un/reinstall at least 3 times new client versions when they were released.
Only way i can run Galaxy without problem is still running it under compatibilty Win XP ( SP3 ).
Im running Win8.1 64.
I have W8.1 as well, but no problems.

Did you have a look at the log files?

Easiest way, clean the log files and start Galaxy.....
Post edited August 15, 2015 by Goodaltgamer
Posted August 15, 2015
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Gadzooks: snip
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Goodaltgamer: It is working as intended ;)

I already mentioned it in this post:

http://www.gog.com/forum/general/gog_galaxy_beta_2/post2390

So it is not really cache, but rather verification.

Example: galaxy_xenonauts_2.2.0.12.exe 1.217 KB
versus setup_xenonauts_2.2.0.12.exe 33.282 KB
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Goodaltgamer: You find those files in C:\ProgramData\GOG.com\Galaxy\webcache

S you would need to copy those files over as well ;)

Otherwise it will detect a mismatch and redownload.
Here is the thing. As i mentioned, i copied over the entire gog.com folder...which includes those cached files.

Know what happened? For about 10 seconds, it listed all my games that I had installed and updated on my laptop (now on my pc), and then suddenly marked all of them as corrupted, and removed ALL of them.

So its clearly not just about those files being present. Because File per file, folder per folder, are identical on my pc and laptop now, my laptop being the master source, with all games updated and playable. There must be another location or something in the registry that is needed as well.

This whole process is down right absurd and hindering. LIke I said, its the exact opposite of how "DRM Free" is supposed to be.

There is absolutely no reason for me to use the galaxy client since it drastically gets in the way of me being able to play the games. I can just download them once, and run them fine the original way before the client. I have no issues downloading them on my laptop, and simply copying them over to my pc this way.

Like I said, the fact that Steam handles this so much easier and nicer, is really mind boggling, since steam is all about being more strict about where and who can play the game.
Posted August 15, 2015
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Goodaltgamer: It is working as intended ;)

I already mentioned it in this post:

http://www.gog.com/forum/general/gog_galaxy_beta_2/post2390

You find those files in C:\ProgramData\GOG.com\Galaxy\webcache

S you would need to copy those files over as well ;)

Otherwise it will detect a mismatch and redownload.
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Gadzooks: Here is the thing. As i mentioned, i copied over the entire gog.com folder...which includes those cached files.

Know what happened? For about 10 seconds, it listed all my games that I had installed and updated on my laptop (now on my pc), and then suddenly marked all of them as corrupted, and removed ALL of them.

So its clearly not just about those files being present. Because File per file, folder per folder, are identical on my pc and laptop now, my laptop being the master source, with all games updated and playable. There must be another location or something in the registry that is needed as well.

This whole process is down right absurd and hindering. LIke I said, its the exact opposite of how "DRM Free" is supposed to be.

There is absolutely no reason for me to use the galaxy client since it drastically gets in the way of me being able to play the games. I can just download them once, and run them fine the original way before the client. I have no issues downloading them on my laptop, and simply copying them over to my pc this way.

Like I said, the fact that Steam handles this so much easier and nicer, is really mind boggling, since steam is all about being more strict about where and who can play the game.
Galaxy stores informations about installed games in HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\GOG.com\Games key.
Besides that, moving already installed files to another pc was never a best idea. It may work, but doesn't have to.
Posted August 15, 2015
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Goodaltgamer: I have W8.1 as well, but no problems.

Did you have a look at the log files?

Easiest way, clean the log files and start Galaxy.....
One of the times i did a clean install of galaxy, besides of doing just the normal unistallation, i deleted anything related with galaxy.
Default folder with some leftover files, Galaxy folder under the hiden "ProgramData" folder.
Even used command line to delete/erase the processes.
Well not everything now that im thinking about it. Havent touched the registry...

But will give you advice a try. But give me a little help to wich log files are you refering to and where they are located.

Thx in advance.

Edit: Forgot to mention that Galaxy was working just fine till the moment i for some reason removed the "run as admin" and reanabled it again. That was like 3-4 version ago and grey window persists until then.
Post edited August 15, 2015 by SNaKeYGR
Posted August 16, 2015
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SNaKeYGR: One of the times i did a clean install of galaxy, besides of doing just the normal unistallation, i deleted anything related with galaxy.
Default folder with some leftover files, Galaxy folder under the hiden "ProgramData" folder.
Even used command line to delete/erase the processes.
Well not everything now that im thinking about it. Havent touched the registry...

But will give you advice a try. But give me a little help to wich log files are you refering to and where they are located.

Thx in advance.

Edit: Forgot to mention that Galaxy was working just fine till the moment i for some reason removed the "run as admin" and reanabled it again. That was like 3-4 version ago and grey window persists until then.
The log files are in

C:\ProgramData\GOG.com\Galaxy\logs

Which one, already depends ;)

unfortunate you/we would need to check them all ;)
Hence clearing the logs makes it easier to spot anything unusual. (time-out or similar)

Removing admin...hmmmm....you didn't play around with the folder-settings, or?

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mike_cesara: Galaxy stores informations about installed games in HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\GOG.com\Games key.
Besides that, moving already installed files to another pc was never a best idea. It may work, but doesn't have to.
Thanks Mike, didn't posted this ;)

But Mike, he didn't move them, he just got them on an external HD ;)

You could export this part via the regeditor and re import it on the other PC. (select GOG and to a right click and select export)

BUT there is a risk (haven't checked though), it might contain HW-specific parameters......
Post edited August 16, 2015 by Goodaltgamer
Posted August 16, 2015
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darxide: For a while now, I can't manually update games through the Galaxy client. It will tell me Update Available but there is no longer a button to click. I can turn on automatic updates and it will download just fine. In fact, if I go to the GOG library page in my account and download the patch and run it, the Galaxy client doesn't seem to get the message that the update is installed and will keep telling me there is an update available until I turn on the automatic updates so it can do it. Only then does the notification clear.

Is this a new bug or is something wrong with my install?
This is a bug that was introduced a few weeks ago when updates are disabled. For now you can verify/repair when you see that message to force the game to update as a work around. Galaxy also has issues when you use a standalone patch and wanting to re-download all or part of that patch you already installed. This is a major gripe I have with Galaxy and it defiantly needs to be improved.
Posted August 16, 2015
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Goodaltgamer: The log files are in

C:\ProgramData\GOG.com\Galaxy\logs

Which one, already depends ;)

unfortunate you/we would need to check them all ;)
Hence clearing the logs makes it easier to spot anything unusual. (time-out or similar)

Removing admin...hmmmm....you didn't play around with the folder-settings, or?
Deleted all logs. Run galaxy without any compatibility otpions. Grey window.
Checked logs.4 files. Everying seems ok, no error or fail msgs.
Only one thing in GalaxyClient.log : Exception during sending request to service: Timeout (connect timed out: 127.0.0.1:9977)

Used compatibility WinXP ( SP3 ) and run galaxy again. No grey window.
Checked logs. 5 files. ClientHelper.log is the new log. No error/fail msg inside, just 2 lines of info. nothing special.
In GalaxyClient.log : Exception during sending request to service: Timeout (connect timed out: 127.0.0.1:9977) still exists.

About the change i did with the admin settings, it was just at the shortcut on the desktop. Didnt mangle with any folders or other .exe

I have no problem running Galaxy under compatibility, get the updates, can dl anything without problems, gametime is tracked, achievements are registred.
But what annoys me is that Galaxy was working fine, changed the option to run as admin and reverted it like after minutes without realy changing anything else and till that moment i have to use compatibility.

I think the solution must be hiding somewhere in the registry. As i mentioned i removed everything Galaxy related and reisntalled new client at some point and problem remained but didnt touch registry and propably wont do that.
Posted August 16, 2015
Hopefully someone here has had this issue.

I recently upgraded to Windows 10. The first day or so Galaxy worked just fine, now no matter how I try, it immediately crashes on launch and I'm presented with the crash reporter.

I've tried reinstalling to several locations. Removing all traces of the program including registry keys. Ran it as an administrator, and in various comparability modes. Reinstalled the C++ redistributable (x86 & x64) just to make sure it was in there properly with no luck.
Posted August 16, 2015
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SNaKeYGR: snip
I had a quick look at the registry, but can't really find anything related to your problem.....

It sounds like a reverse problem of this:

http://blogs.msdn.com/b/chinmay_palei/archive/2011/01/16/windows-7-application-compatibility-issues-fix-centre.aspx

But did you start Galaxy when you made the change? Sorry wasn't so clear with your post ;)

If not, the above would not apply.

Otherwise you could only uninstall and clean manually the registry :(

I am a bit out of ideas....
Posted August 16, 2015
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Goodaltgamer: But Mike, he didn't move them, he just got them on an external HD ;)
Even if games weren't technically moved.. Well.. I'm aware not everyone heard about registry entries, dependencies.. : ) But you already know all of this ; p
Posted August 16, 2015
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mike_cesara: snip
I still remember the good old days when you were still able to do this, no registry, no dependencies no......

Good old days ;)

*sigh*
Posted August 16, 2015
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mike_cesara: snip
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Goodaltgamer: I still remember the good old days when you were still able to do this, no registry, no dependencies no......

Good old days ;)

*sigh*
You mean like early windows, DOS or even CP/M? ; ) Can't be sure now, but I think registry came with 95. Enough time to get used to it, whether we like it or not.. Sooner or later we'll get Galaxy portable anyway, with old good .ini ; )
Dependencies however, that's another story.. I don't like them very much either. Especialy .net ones..
Posted August 16, 2015
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mike_cesara: You mean like early windows, DOS or even CP/M? ; ) Can't be sure now, but I think registry came with 95. Enough time to get used to it, whether we like it or not.. Sooner or later we'll get Galaxy portable anyway, with old good .ini ; )
Dependencies however, that's another story.. I don't like them very much either. Especialy .net ones..
Yep, DOS, Win 3.11 hmmm CP/M not a lot of good games ;)
And yes 95 was the first registry an the first screw up IMHO. dependencies don't get me started :(
Never understood why they removed the ini, easy and quick.
Posted August 17, 2015
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darxide: For a while now, I can't manually update games through the Galaxy client. It will tell me Update Available but there is no longer a button to click. I can turn on automatic updates and it will download just fine. In fact, if I go to the GOG library page in my account and download the patch and run it, the Galaxy client doesn't seem to get the message that the update is installed and will keep telling me there is an update available until I turn on the automatic updates so it can do it. Only then does the notification clear.
Yes, we're aware of that issue. Will be fixed in the next version.

Liosan
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This is my favourite topic
Community
General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
(6179 posts)