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General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
(6179 posts) 
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This is my favourite topic
Posted May 06, 2015
high rated
!!! PLEASE READ BEFORE POSTING !!!

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)

Where can I find Galaxy logs on my computer?
On Windows 7 or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- throttling max download speed is not yet possible
- notifications related to incoming chat messages and friend requests does not always disappear instantly when consumed and may require reloading Store page
- games imported from existing installations will auto-update once, even if updating is disabled
- Moving Galaxy from /Applications on Mac OS X will stop the app from working
- Galaxy cannot be launched by other users on the same computer
Post edited October 03, 2016 by Liosan
Posted July 03, 2015
high rated
Hi Everyone,

Below you can find the changelog of GOG Galaxy.

Changelog 1.1.15 (September 7th, 2016):
Changes / Improvements:
• Added Wallet button in dropdown menu under user's avatar
• Performance improvements on UI speed and a little on CPU usage
• Enabled copying text in Galaxy forums
• History will now remember only the 100 most recent pages in history
Bugfixes:
• Fix for "Disk access problem" bug, which broke installation and updates of games. (Bug happened on Windows only, but general mechanism is better on OS X as well)
• Fix for Verify/Repair, which did not work in some scenarios (The above bug for example)
• Fix for "Server problem" while downloading backup installers or other goodies. They will now work, even if temporary download folder is same as destination folder
• Fixed situations in which Store page sometimes did not load properly after waking up computer

Changelog 1.1.16 (September 19th, 2016):
Improvements:
• Galaxy now supports H.264 codecs
• Much better handling of paying using third party processors (PayPal, paysafecard etc.)
• Friends and chat window now scale with the system scaling factor
• New and prettier GOG Eula will be used in games
• Better handling of loading timeouts

Bugfixes:
• "INSTALLED" label will appear all pages of the library now
• Fixed a bug with game time tracking for some games. Galaxy will now register more than one minute:)
• Fixed a bug in which Galaxy in rare cases could not be able to update the game (bug rather existed in rollbacks)
• Galaxy will no longer show a little bit of bare code upon launching
• Fixed blurred images in sidebar expanded list mode

Changelog 1.1.17(hotfix September 20th, 2016):
• Fixed crashes and 'Disk Access Problem' caused by updating Galaxy from 1.1.12 (and earlier versions) to 1.1.16

Changelog 1.1.18 (October 19th, 2016):
Improvements:
• More accurate game time tracking mechanism
• Improved mechanism showing current online status between friends

Bugfixes:
• Fixed a bug which caused Galaxy to stop tracking game time

Changelog 1.1.19 (October 25th, 2016):
Improvements:
• We have removed download size from Galaxy updater. It showed faulty data, as Galaxy Updater doesn't download > 100mb each time and only downloads differences. It will come back in nearest future, when it will show correct data:)
• The first check for game updates will be done 15s after Galaxy starts, instead of 5 minutes.
• OSX: Improved mechanism responsible for removing old files left by Galaxy updates
• OSX: Improved the way Galaxy handles installing games into protected locations like /Applications; you will receive a password prompt about a "Helper tool" installation

Bugfixes:
• Fixed "Essential components missing" error which sometimes appeared after fresh installation
• Fixed a situation where failure in Updater could lead to Galaxy not being able to launch
• Fixed self-update on OSX to properly delete leftover files
• Fixed friends window losing functionality after network loss and reconnect
• Fixed blurry Windows 10 Galaxy tray icon
• Galaxy will remember maximised window status

Changelog 1.1.20(November 2nd, 2016)
Bugfixes:
• Fixed installing XNA4 and other msi-based dependencies.
• Store page won't be reloaded twice upon logging in

Changelog: 1.1.21 (November 17th, 2016)
Improvements / changes:
• Added "with preview updates" suffix to Galaxy window title
• Small optimizations with memory and Galaxy loading time
• Small improvements with updater, it should fail less

Bugfixes:
• Fixed a bug with Galaxy refreshing pages
• Fixed occasional crashes

Changelog 1.1.22 (November 22nd, 2016)
Bugfixes:
• Galaxy will no longer freeze when downloading a game update and checking another game in library
• Galaxy should crash even less now:)

Changelog 1.1.23 (November 28th, 2016)
Bugfixes:
• Galaxy will be now able to reconnect to internet correctly, if computer was put to sleep and then woken up without (initially) Internet connection
• Downloading of games/updates should have less impact on starting other installations

Changelog 1.1.24(December 6th, 2016)
Bugfixes:
• Downloading an installer with Galaxy and using it to install the game should not result in redownloading the whole game again
• Updater should no longer report over 100% progress on download

Adjustments:
• Increased timeout for failures during sign in
• Increased timeout for "Loading Timeout"

Changelog 1.1.25 (December 20th, 2016)
Bugfixes:
• Fixed a crash when trying to install certain games (Game affected was 1979 Revolution: Black Friday).

Changelog 1.1.26 (December 23rd, 2016, Preview only)
Changes:
• Introduced new downloading mechanism

Changelog 1.1.27 (January 26th, 2017, Preview)
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.27 (January 31th, 2017)
Changes:
• Introduced new downloading mechanism
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.28 (March 10th, 2017)
Changes / Improvements:
- Better support for differential patches. They are now seperate depending on game's language and system bitness
- Italian & Japanese partial support + more Spanish translations
- Improved checking for new available updates of the games
- We'll sort available DLCs alphabetically
Bugfixes:
- Fixed a crash when Galaxy doesn't have permissions to the logs directory
- Fixed showing empty grey page after a while of inactivity
- Fixed infinite spinner after going to support page
- Fixed displaying of prices in cart when they were over 999 (Bug caused by a comma in the price)
- MacOS: Popup windows (for example chat) will no longer open as a tab but as a separate window instead
- MacOS: Fixed memory leak (~30MB upon GOG Galaxy launch)
- MacOS: Fixed memory leak while playing a game

Changelog 1.1.29 (March 14nd, 2017)
Changes:
- Changes in downloading mechanism, which allows for better control over download's flow
Bugfixes:
- Fixed displaying progress of differential patches (It did not display the "Extracting" status)

Changelog 1.1.30 (March 16th, 2017)
Bugfixes:
- Fixed a crash within games downloading mechanism

== PREVIEW UPDATES* ===

HOW TO ENABLE PREVIEWS?
Go to your Galaxy settings and check the option to receive preview updates.

HOW TO DISABLE PREVIEW?
- Uninstall Galaxy
- Download current installer from gog.com/galaxy
- Install Galaxy
- Import your games

Changelog 1.2.0 (March 22nd, 2017)
Changes and improvements:
- Cloud saves backup and syncing (supported games only)
- Screenshot capture with F12 (supported games only)
- In-game overlay with FPS counter and notifications (supported games only)
- Greatly improved chat, also in overlay
- Ability to enable or disable achievements, game time tracking, auto-updating games and more
- Desktop and in-game notifications system
- Ability to set bandwidth limit and scheduler
- New settings window
- Rarity information in achievements
- Abort button next to installation status
- Only one Galaxy Updater window will be shown in most cases
- GOG Galaxy updates will be downloaded in the background
- Games are now downloaded directly to their install directory, instead of a temporary location
- Galaxy changelog is displayed in Galaxy

Bugfixes:
- Fixed game time tracking issues
- Initial size of Galaxy Client window will respect Windows scaling
- Improved Windows 10 Galaxy tray icon
- Fixed a bug which caused Galaxy to redownload whole data in case of a failure of installation/update
- Thumbnail highlighting in media gallery now works properly
- Decreased client's network and CPU usage (especially for a lot of games)
- MacOS: Fixed situation when Galaxy Client could downloading due to App Nap
- MacOS: Fixed crash when logging out with "New post" popup open
- MacOS: Fixed game processes not being properly cleaned up after exiting
Post edited March 22, 2017 by TheTomasz
Posted March 26, 2016
high rated
For everyone who has a problem with missing api-ms-crt dlls in Client's versions post 1.1.5:
Please install one of those windows update: https://support.microsoft.com/en-us/kb/2999226 https://support.microsoft.com/en-us/kb/3118401
You may need to update Windows to meet the requirements for these:
For Windows 8.1 and for Windows Server 2012: https://support.microsoft.com/en-us/kb/2919355
For Windows 7 and for Windows Server 2008 R2: https://support.microsoft.com/en-us/kb/976932

You can also try reinstalling Microsoft Visual C++ Redistributables 2015 (x86) if you meet above requirements.
Available here: https://www.microsoft.com/en-us/download/details.aspx?id=48145

If above instructions doesn't work for you, create a separate issue on mantis.gog.com and we'll try to help you individually.

Please note that this solution only helps with the missing api-ms-crt dlls.


========================================================================================


Answering this question: Why 1.1 doesn't work after updating to 1.2?

This is happening probably due to incompatible database from version 1.2, please delete this folder:
%ALLUSERSPROFILE%\GOG.com\Galaxy\storage
usually
C:\ProgramData\GOG.com\storage\

Then you'll have to use scan&import (menu under the top Galaxy logo) function to see your games back in Galaxy Client.
Attachments:
programsandfeatu.png (143 Kb)
Post edited March 27, 2017 by TheTomasz
Posted June 09, 2015
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ClumsyKoala: arroz
Arroz de cenoura.
Posted June 09, 2015
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devslo: Are time tracking features working yet? I'm playing a few old games, but all of them show 0min of play time?
Most of time works. As far as I know playing time is stored on server side, give Galaxy few minutes and it should update. If not, you may report it here.
Attachments:
time.jpg (320 Kb)
Post edited June 09, 2015 by mike_cesara
Posted June 09, 2015
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Fallen_Zen: Please remember that for the Mac around 50% of the games downloaded from the browser are compatible with the Galaxy, we're in the Beta after all. That's why you're getting the "Did not find any games to import" when scanning for games. I know this is not the perfect scenario but it's not an easy task to make everything compatible on day one.

We're working hard on this one, believe me!

Please install the games from the Galaxy for the time being.
In fairness, how can we be expected to remember something we never knew. This is the first time and place I have read that around 50% of the Mac games are not compatible with Galaxy yet.

I have said this before to other users but now I will say it directly to you and by extension the development team and management: this is NOT a beta. This is NOT beta software.

This is alpha. This application is not even feature complete. The feature complete app has not been internally tested. This is impossible because it is not done yet.

Beta software is software that is feature complete and internally tested. Then in order to further clean up any issues missed in internal testing a beta version is built and distributed to cast a much wider net to find missed bugs by deploying it to end users on a much wider variety of configurations and with many more users exercising the app and hopefully fleshing out any serious bugs remaining.

In all my years as a software engineer this is how it has always worked. I don't know what sort of engineering best practices you folks are going with but as evidenced by all the problems reported in this 80 page thread this sure is one terrible beta if you insist on misusing the term.

This is highly unfortunate because it tends to give end users the wrong idea and lead them to have the illusion that this software is going to be considerably more functional and stable than it is as an alpha build which again, is exactly what Galaxy currently is.

This never should have been released to end users in its current state as an open beta particularly when that meant a lot of web site changes at the same time to support this early version of Galaxy.

Don't get me wrong. In a sense, I feel for you guys because you get caught holding the bag for what is probably a misguided management decision.

In my own case this morning, I cannot even access GOG anymore with Galaxy. I have entered the problem in detail in mantis. The app here has a real showstopper that never should have made it to beta and I can reproduce it at will.

This is the kind of stuff that upsets customers and hurts you guys more than any draw from the Witcher 3 might have helped you. I am guessing that was behind the rush to release this before it was anywhere near ready.

I wouldn't even consider buying a game from GOG now despite the many times I have in the past. I won't buy anything here again until I see this mess entirely fixed and I do mean entirely. Your customers deserve better than this.

Assuming you have the old site backed up management really ought to pull this and put that back and you finish it, test it and then run a private beta at length iteratively fixing what you find in that process. Then release it to all the customers but not before. This is what should have happened in the first place.

I know. It ain't gonna happen. That doesn't change what I think of this project.

I really hope that you will share this with management. I really do. I don't expect everyone to agree with me and that's fine but I think what i say here is valid based on both my professional years of experience in software development and more importantly my perception of GOG as a customer who wishes he could shop here without the upheaval and hassle.

Folks, please don't tell me you could do this or you could do that. I know what I could or could not do. That is not the problem. At this point, the issue for me personally is trust. I don't trust anything coded here to be entirely stable based on what I have seen and am seeing. So how comfortable can I be spending any more money even though I want to buy DRM-free games?

I don't hate GOG or anything. I want them to just get their shit together and stop screwing up to this level of magnitude.
Post edited June 09, 2015 by dirtyharry50
Posted June 09, 2015
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dirtyharry50: I have said this before to other users but now I will say it directly to you and by extension the development team and management: this is NOT a beta. This is NOT beta software.

This is alpha. This application is not even feature complete. The feature complete app has not been internally tested. This is impossible because it is not done yet.

[...snip...]

This is highly unfortunate because it tends to give end users the wrong idea and lead them to have the illusion that this software is going to be considerably more functional and stable than it is as an alpha build which again, is exactly what Galaxy currently is.

This never should have been released to end users in its current state as an open beta particularly when that meant a lot of web site changes at the same time to support this early version of Galaxy.

Don't get me wrong. In a sense, I feel for you guys because you get caught holding the bag for what is probably a misguided management decision.
I guess GOG knows that. What else could have been the reason to remove the banners and buttons on their store front encouraging users to try Galaxy? With exception of the forum, there are still a few mention of Galaxy in the support area and the page www.gog.com/galaxy is also still up, but customers won't get directed towards it.

EDIT:

Scratch that. GOG does not know or does not want to admit it. I just forgot that i used an CSS modification which suppresses the Galaxy client advertisement banner and button. Disabled the CSS modification, and - voila - Galaxy advertisement is back in all its purple glory. Whether GOG calls the Galaxy client Beta or Alpha doesn't really matter. What they did and still do is a roll-out of software to their customers. And with that naturally come user expectations and user experiences which again inform the users perception of the GOG brand. I hope GOG understands the importance of brand perception...
Post edited June 09, 2015 by elgonzo
Posted June 09, 2015
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dirtyharry50: I have said this before to other users but now I will say it directly to you and by extension the development team and management: this is NOT a beta. This is NOT beta software.

This is alpha. This application is not even feature complete. The feature complete app has not been internally tested. This is impossible because it is not done yet.

[...snip...]

This is highly unfortunate because it tends to give end users the wrong idea and lead them to have the illusion that this software is going to be considerably more functional and stable than it is as an alpha build which again, is exactly what Galaxy currently is.

This never should have been released to end users in its current state as an open beta particularly when that meant a lot of web site changes at the same time to support this early version of Galaxy.

Don't get me wrong. In a sense, I feel for you guys because you get caught holding the bag for what is probably a misguided management decision.
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elgonzo: I guess GOG knows that. What else could have been the reason to remove the banners and buttons on their store front encouraging users to try Galaxy (which happened before or around the time the summer sale started)? With exception of the forum, there are still a few mention of Galaxy in the support area and the page www.gog.com/galaxy is also still up, but customers won't get directed towards it.
The only thing they removed was the homepage banner, which I'd imagine was to better use that space for the sales... the banner is still above your games via account and the big blue button to "Try Galaxy" is still there.

Overall I agree it came out of alpha too soon, but granted it's overall not that bad... I've used worse released software that was less stable.
Posted June 09, 2015
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BKGaming: The only thing they removed was the homepage banner, which I'd imagine was to better use that space for the sales... the banner is still above your games via account and the big blue button to "Try Galaxy" is still there.

Overall I agree it came out of alpha too soon, but granted it's overall not that bad... I've used worse released software that was less stable.
Yeah, i just noticed. See the edit in my last post :)
Post edited June 10, 2015 by elgonzo
Posted June 10, 2015
In a way I'm flattered that a GoG staffer took the time to reply to my message, but even so, I'm astonished that the reply was written without even understanding what I wrote. The very last line of the reply was:

"Please install the games from the Galaxy for the time being."

Since the games do not appear in my Galaxy client, as I clearly stated, I cannot possibly install them with Galaxy. At all. In any way. How can a GoG staffer tell me to do the impossible and not realize how incompetent that sounds?

I fully concur with dirtyharry50. This should only have been released once it was at least at feature parity with the browser interface. I'm not asking for any bells and whistles at all. I only wanted, and was led to believe, that the Galaxy client was, at minimum, no less functional than the browser interface.

In fact, it is grossly inferior. So much so that it is a stain on the reputation of GoG.
Posted June 10, 2015
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sdlotu: In a way I'm flattered that a GoG staffer took the time to reply to my message, but even so, I'm astonished that the reply was written without even understanding what I wrote. The very last line of the reply was:

"Please install the games from the Galaxy for the time being."

Since the games do not appear in my Galaxy client, as I clearly stated, I cannot possibly install them with Galaxy. At all. In any way. How can a GoG staffer tell me to do the impossible and not realize how incompetent that sounds?

I fully concur with dirtyharry50. This should only have been released once it was at least at feature parity with the browser interface. I'm not asking for any bells and whistles at all. I only wanted, and was led to believe, that the Galaxy client was, at minimum, no less functional than the browser interface.

In fact, it is grossly inferior. So much so that it is a stain on the reputation of GoG.
I think Fallen probably took it as you only tried importing the standalone installer installation (which not all standalone installers are Galaxy supported yet), as you spent half your post explaining you did it that way... all your games should show up under library though in Galaxy, and if not supported have a message that says there not supported yet. Or least this is how it works on Windows, perhaps they have not made it this way for MAC users yet?

Out of 90+ Windows games all mine are supported, but it took a while to get here, so I imagine it's just an issue of they have not had the time to make all the Mac versions compatible yet. This has nothing to do with Galaxy itself, each game has to be made compatible which is a slow process.

It's really not a huge deal though... It honestly doesn't make the MAC version of Galaxy broken or useless by any means, unless there is something other than non supported games your having issues with.
Post edited June 10, 2015 by BKGaming
Posted June 10, 2015
Isn't the "import" function supposed to work with unsupported games as at least a launcher?

Three of my favorite games are not supported and I'd love to launch them via Galaxy even with no features.

It'd give me a chance to clean up my Start menu some more :P
Posted June 10, 2015
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liamphoenix: Isn't the "import" function supposed to work with unsupported games as at least a launcher?
Nope. It's supposed to import supported games that were installed with the old installers that are not Galaxy supported. Nothing more.
Post edited June 10, 2015 by BKGaming
Posted June 10, 2015
"An error occurred during signing in"

I can't login :(
Posted June 10, 2015
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liamphoenix: Isn't the "import" function supposed to work with unsupported games as at least a launcher?

Three of my favorite games are not supported and I'd love to launch them via Galaxy even with no features.

It'd give me a chance to clean up my Start menu some more :P
There is a workaround if you really need this.
Posted June 10, 2015
It took some time, but I finally imported all of my games into Galaxy. Some observations:

1) When you have a large number of games (I have 412 installed), the list of games take a very long time to load.
2) More sorting options in the list would be nice. Grouping by category would be nice as well.
3) If something goes wrong, the ability to see an error report would be nice rather than "X game has failed to instal/update."

Of all the games I have, I've run into issues with only four games:

1) King's Quest 8 - game fails to update. Checking my temp folder, it looks like some of the files are downloading, but it never completes.
2) Xenonauts - Infinite "Getting file list" status. Will eventually fail
3) Ys I - Constant "spinning" icon instead of the game graphic in the Installed Games list.
4) Ys II - Same issue as Ys I. Updating the games succeeds, but the pictures never show up.

I've looked at the log files and for King's Quest 8 and Xenonauts the connection to the GOG servers seems to be timing out:

Excerpt (Xenonauts "Verify/Repair" attempt):
2015-06-09 19:59:33:010 [galaxy_client][Warning]: SyncRequest: timeout 20s exceeded (remaining attempts 99) while fetching [url=http://wpc.11df.deltacdn.net:80/0011DF/content-system/v1/manifests/1207664803/windows/36765396/a5f64405-f334-4fda-bc45-c05f268f21c6.json]http://wpc.11df.deltacdn.net:80/0011DF/content-system/v1/manifests/1207664803/windows/36765396/a5f64405-f334-4fda-bc45-c05f268f21c6.json[/url]. RequestId: 24A0D2F92060.
2015-06-09 19:59:53:111 [galaxy_client][Warning]: SyncRequest: timeout 20s exceeded (remaining attempts 98) while fetching [url=http://wpc.11df.deltacdn.net:80/0011DF/content-system/v1/manifests/1207664803/windows/36765396/a5f64405-f334-4fda-bc45-c05f268f21c6.json]http://wpc.11df.deltacdn.net:80/0011DF/content-system/v1/manifests/1207664803/windows/36765396/a5f64405-f334-4fda-bc45-c05f268f21c6.json[/url]. RequestId: 24A0D2F92060.

The game is installed and playable, but the Galaxy client will auto-attempt an update every so often. Same with KQ8.

About the only thing I haven't tried is a complete re-install of the games, but these are fresh installs using the most recent installers (three of the four games were purchased during the Summer Sale). KQ8 I had purchased before all the installers were separated, but I did download the standalone installers for all of my split collections. I've currently turned off auto updating for KQ8 and Xenonauts for now.

Flynn
Posted June 10, 2015
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FlynnArrowstarr: 3) Ys I - Constant "spinning" icon instead of the game graphic in the Installed Games list.
4) Ys II - Same issue as Ys I. Updating the games succeeds, but the pictures never show up.
Sometimes this fixes if you click on the game and wait for its page to fully load (the icon seems to load at the same time as the background image on the game's page). But it doesn't fix all the time, so if that doesn't work for you, hey, same here.
Posted June 10, 2015
How can issue #1984 (reported May 6th) be duplicate of issue #2822 (reported May 22nd)? Back to the future?
Seriously, what the fuck GOG?
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This is my favourite topic
Community
General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
(6179 posts)