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General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
(6179 posts) 
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This is my favourite topic
Posted May 06, 2015
high rated
!!! PLEASE READ BEFORE POSTING !!!

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)

Where can I find Galaxy logs on my computer?
On Windows 7 or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- throttling max download speed is not yet possible
- notifications related to incoming chat messages and friend requests does not always disappear instantly when consumed and may require reloading Store page
- games imported from existing installations will auto-update once, even if updating is disabled
- Moving Galaxy from /Applications on Mac OS X will stop the app from working
- Galaxy cannot be launched by other users on the same computer
Post edited October 03, 2016 by Liosan
Posted July 03, 2015
high rated
Hi Everyone,

Below you can find the changelog of GOG Galaxy.

Changelog 1.1.15 (September 7th, 2016):
Changes / Improvements:
• Added Wallet button in dropdown menu under user's avatar
• Performance improvements on UI speed and a little on CPU usage
• Enabled copying text in Galaxy forums
• History will now remember only the 100 most recent pages in history
Bugfixes:
• Fix for "Disk access problem" bug, which broke installation and updates of games. (Bug happened on Windows only, but general mechanism is better on OS X as well)
• Fix for Verify/Repair, which did not work in some scenarios (The above bug for example)
• Fix for "Server problem" while downloading backup installers or other goodies. They will now work, even if temporary download folder is same as destination folder
• Fixed situations in which Store page sometimes did not load properly after waking up computer

Changelog 1.1.16 (September 19th, 2016):
Improvements:
• Galaxy now supports H.264 codecs
• Much better handling of paying using third party processors (PayPal, paysafecard etc.)
• Friends and chat window now scale with the system scaling factor
• New and prettier GOG Eula will be used in games
• Better handling of loading timeouts

Bugfixes:
• "INSTALLED" label will appear all pages of the library now
• Fixed a bug with game time tracking for some games. Galaxy will now register more than one minute:)
• Fixed a bug in which Galaxy in rare cases could not be able to update the game (bug rather existed in rollbacks)
• Galaxy will no longer show a little bit of bare code upon launching
• Fixed blurred images in sidebar expanded list mode

Changelog 1.1.17(hotfix September 20th, 2016):
• Fixed crashes and 'Disk Access Problem' caused by updating Galaxy from 1.1.12 (and earlier versions) to 1.1.16

Changelog 1.1.18 (October 19th, 2016):
Improvements:
• More accurate game time tracking mechanism
• Improved mechanism showing current online status between friends

Bugfixes:
• Fixed a bug which caused Galaxy to stop tracking game time

Changelog 1.1.19 (October 25th, 2016):
Improvements:
• We have removed download size from Galaxy updater. It showed faulty data, as Galaxy Updater doesn't download > 100mb each time and only downloads differences. It will come back in nearest future, when it will show correct data:)
• The first check for game updates will be done 15s after Galaxy starts, instead of 5 minutes.
• OSX: Improved mechanism responsible for removing old files left by Galaxy updates
• OSX: Improved the way Galaxy handles installing games into protected locations like /Applications; you will receive a password prompt about a "Helper tool" installation

Bugfixes:
• Fixed "Essential components missing" error which sometimes appeared after fresh installation
• Fixed a situation where failure in Updater could lead to Galaxy not being able to launch
• Fixed self-update on OSX to properly delete leftover files
• Fixed friends window losing functionality after network loss and reconnect
• Fixed blurry Windows 10 Galaxy tray icon
• Galaxy will remember maximised window status

Changelog 1.1.20(November 2nd, 2016)
Bugfixes:
• Fixed installing XNA4 and other msi-based dependencies.
• Store page won't be reloaded twice upon logging in

Changelog: 1.1.21 (November 17th, 2016)
Improvements / changes:
• Added "with preview updates" suffix to Galaxy window title
• Small optimizations with memory and Galaxy loading time
• Small improvements with updater, it should fail less

Bugfixes:
• Fixed a bug with Galaxy refreshing pages
• Fixed occasional crashes

Changelog 1.1.22 (November 22nd, 2016)
Bugfixes:
• Galaxy will no longer freeze when downloading a game update and checking another game in library
• Galaxy should crash even less now:)

Changelog 1.1.23 (November 28th, 2016)
Bugfixes:
• Galaxy will be now able to reconnect to internet correctly, if computer was put to sleep and then woken up without (initially) Internet connection
• Downloading of games/updates should have less impact on starting other installations

Changelog 1.1.24(December 6th, 2016)
Bugfixes:
• Downloading an installer with Galaxy and using it to install the game should not result in redownloading the whole game again
• Updater should no longer report over 100% progress on download

Adjustments:
• Increased timeout for failures during sign in
• Increased timeout for "Loading Timeout"

Changelog 1.1.25 (December 20th, 2016)
Bugfixes:
• Fixed a crash when trying to install certain games (Game affected was 1979 Revolution: Black Friday).

Changelog 1.1.26 (December 23rd, 2016, Preview only)
Changes:
• Introduced new downloading mechanism

Changelog 1.1.27 (January 26th, 2017, Preview)
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.27 (January 31th, 2017)
Changes:
• Introduced new downloading mechanism
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.28 (March 10th, 2017)
Changes / Improvements:
- Better support for differential patches. They are now seperate depending on game's language and system bitness
- Italian & Japanese partial support + more Spanish translations
- Improved checking for new available updates of the games
- We'll sort available DLCs alphabetically
Bugfixes:
- Fixed a crash when Galaxy doesn't have permissions to the logs directory
- Fixed showing empty grey page after a while of inactivity
- Fixed infinite spinner after going to support page
- Fixed displaying of prices in cart when they were over 999 (Bug caused by a comma in the price)
- MacOS: Popup windows (for example chat) will no longer open as a tab but as a separate window instead
- MacOS: Fixed memory leak (~30MB upon GOG Galaxy launch)
- MacOS: Fixed memory leak while playing a game

Changelog 1.1.29 (March 14nd, 2017)
Changes:
- Changes in downloading mechanism, which allows for better control over download's flow
Bugfixes:
- Fixed displaying progress of differential patches (It did not display the "Extracting" status)

Changelog 1.1.30 (March 16th, 2017)
Bugfixes:
- Fixed a crash within games downloading mechanism

== PREVIEW UPDATES* ===

HOW TO ENABLE PREVIEWS?
Go to your Galaxy settings and check the option to receive preview updates.

HOW TO DISABLE PREVIEW?
- Uninstall Galaxy
- Download current installer from gog.com/galaxy
- Install Galaxy
- Import your games

Changelog 1.2.0 (March 22nd, 2017)
Changes and improvements:
- Cloud saves backup and syncing (supported games only)
- Screenshot capture with F12 (supported games only)
- In-game overlay with FPS counter and notifications (supported games only)
- Greatly improved chat, also in overlay
- Ability to enable or disable achievements, game time tracking, auto-updating games and more
- Desktop and in-game notifications system
- Ability to set bandwidth limit and scheduler
- New settings window
- Rarity information in achievements
- Abort button next to installation status
- Only one Galaxy Updater window will be shown in most cases
- GOG Galaxy updates will be downloaded in the background
- Games are now downloaded directly to their install directory, instead of a temporary location
- Galaxy changelog is displayed in Galaxy

Bugfixes:
- Fixed game time tracking issues
- Initial size of Galaxy Client window will respect Windows scaling
- Improved Windows 10 Galaxy tray icon
- Fixed a bug which caused Galaxy to redownload whole data in case of a failure of installation/update
- Thumbnail highlighting in media gallery now works properly
- Decreased client's network and CPU usage (especially for a lot of games)
- MacOS: Fixed situation when Galaxy Client could downloading due to App Nap
- MacOS: Fixed crash when logging out with "New post" popup open
- MacOS: Fixed game processes not being properly cleaned up after exiting
Post edited March 22, 2017 by TheTomasz
Posted March 26, 2016
high rated
For everyone who has a problem with missing api-ms-crt dlls in Client's versions post 1.1.5:
Please install one of those windows update: https://support.microsoft.com/en-us/kb/2999226 https://support.microsoft.com/en-us/kb/3118401
You may need to update Windows to meet the requirements for these:
For Windows 8.1 and for Windows Server 2012: https://support.microsoft.com/en-us/kb/2919355
For Windows 7 and for Windows Server 2008 R2: https://support.microsoft.com/en-us/kb/976932

You can also try reinstalling Microsoft Visual C++ Redistributables 2015 (x86) if you meet above requirements.
Available here: https://www.microsoft.com/en-us/download/details.aspx?id=48145

If above instructions doesn't work for you, create a separate issue on mantis.gog.com and we'll try to help you individually.

Please note that this solution only helps with the missing api-ms-crt dlls.


========================================================================================


Answering this question: Why 1.1 doesn't work after updating to 1.2?

This is happening probably due to incompatible database from version 1.2, please delete this folder:
%ALLUSERSPROFILE%\GOG.com\Galaxy\storage
usually
C:\ProgramData\GOG.com\storage\

Then you'll have to use scan&import (menu under the top Galaxy logo) function to see your games back in Galaxy Client.
Attachments:
programsandfeatu.png (143 Kb)
Post edited March 27, 2017 by TheTomasz
Posted June 04, 2015
avatar
yghern.909: Maybe 100G once isn't big deal, but 100G daily for a month would be significant. I will be using Galaxy for more than a month. I would like to avoid writing 100G of data daily either way. :)
Do you have any indication or evidence for this, or are you just contemplating a theoretical scenario?

Anyway, dozens or hundreds of GB of data in some sub-folder of the Galaxy installation do not sound right to me... The data volume hints at game files or installers of a quite a number of games, perhaps (i am just speculating here). Double-check the folders Galaxy uses for game installations and for downloading game data and game extras. If it was not a case of "Oops, i had the wrong download folder specified", then by all means file a bug report in mantis. It would be good if you could remember some file or folder names and add them to the bug report.

In any case, if you are curious or concerned about write accesses, you might try monitoring which applications write how much to your SSD in a certain time. For example, http://superuser.com/questions/365673/what-applications-are-exactly-reading-writing-my-hdd-in-a-given-period-applicat describes a few ways how you could monitor such application activity in Windows. (If you are using a different OS or you don't like to do it that way, well, then ...yada, yada... Google is your friend...).
Post edited June 04, 2015 by elgonzo
Posted June 04, 2015
My GOG Galaxy window is all grey, is there a fix for that? Already tried the sugestion on the support page.

Repeating the post, maybe no one saw it in the midle of so much useless posts per second.
Post edited June 04, 2015 by raynerja
Posted June 04, 2015
I won't read all these pages, I'll just assume lots of people have brought up the cloud save.

This is a major fail on the part of GOG. The single, most useful feature in a client like Galaxy, the biggest selling point & you don't have it?

I don't know. It's double facepalm-worthy. Punctuated by a series of sobs. Or chuckles, depending on who you are.

What, then, is the point of Galaxy? What does it do that the site didn't do already? Achievements? All that time & resources for achievements?

Scratch that. That's a triple facepalm. Excuse me while I go outside to ask someone to lend me a hand.

Cheers!
Posted June 04, 2015
...
Post edited June 04, 2015 by LeBorts
Posted June 04, 2015
avatar
Dalthnock: I won't read all these pages, I'll just assume lots of people have brought up the cloud save.

This is a major fail on the part of GOG. The single, most useful feature in a client like Galaxy, the biggest selling point & you don't have it?

I don't know. It's double facepalm-worthy. Punctuated by a series of sobs. Or chuckles, depending on who you are.

What, then, is the point of Galaxy? What does it do that the site didn't do already? Achievements? All that time & resources for achievements?

Scratch that. That's a triple facepalm. Excuse me while I go outside to ask someone to lend me a hand.

Cheers!
Automatic updates for games - No need to go search for patches on the site, you will always have the latest version ready for you.
One Click installation - No need to go get the installer, or installers if split, to then store and run manually.

Those are two features that are pretty highly regarded. But yes, Cloud Saves is a big one, and I guess they have gotten that message seeing how highly ranked it is.
Posted June 04, 2015
Is it just me or the forum search box for searching game specific forums had disappeared either in the Galaxy and the webpages? Bastion won't run and I cant even find it's forum directly via GOG!
Posted June 04, 2015
i wish i could add friend with username or email...
Post edited June 04, 2015 by jamokoo
Posted June 04, 2015
avatar
jamokoo: i wish i could add friend with username or password...
This feature is coming at some point...
Posted June 05, 2015
I can't normally play the Witcher 3. I wrote to technical support several times, there I anything sensible wasn't answered. I managed to regret 10 times that bought game not in Steam. GOG Client doesn't work!
In LOG files error:
[galaxy_client][Error]: Could not remove refresh token from Windows Registry. Error 0 Exception: Not found (HKEY_USERS\S-1-5-21-3982689043-384657276-1859377844-1001\SOFTWARE\GOG.com\Galaxy\refreshToken)
I ask to correct a problem as soon as possible or to return money for purchase of the game Witcher 3. I will buy it on the Steam platform.
Very much I want to play, and the online statistics isn't conducted because of your crude client!
The firewall is turned off. The antivirus software doesn't block access of GOG. I tried to use the different internet connections.
In the exiles given below there are a space. Didn't allow to post the links.
Screenshots:
1. h ttps: //flic.kr/p/tFzVbQ
2. h ttps: //flic.kr/p/tFzV4W
3. h ttps: //flic.kr/p/tHB68L
4. h ttps: //flic.kr/p/trth6g
GOG Log's: h ttps: //yadi.sk/d/lp4GdG9wh67gy

Я не могу нормально играть в Ведьмака 3. Я писал в зарубежную службу технической поддержки несколько раз, прикладывая скриншоты и LOG файлы, там мне ничего толкового не ответили. Российская поддержка не ответила вовсе! Успел пожалеть 10 раз, что купил игру не на площадке Steam. GOG Клиент не работает!
Ошибка из LOG файлов:
[galaxy_client][Error]: Could not remove refresh token from Windows Registry. Error 0 Exception: Not found (HKEY_USERS\S-1-5-21-3982689043-384657276-1859377844-1001\SOFTWARE\GOG.com\Galaxy\refreshToken)
На рабочем компьютере та же ошибка.
Я прошу исправить проблему в кротчайшие сроки или вернуть деньги за покупку игры Ведьмак 3. Куплю ее на платформе Steam.
Очень хочу играть, а онлайн-статистика не ведется из-за вашего сырого клиента!
У меня установлена чистая версия Windows. Отключен брандмауэр. Не стоит сторонних фаерволов. Антивирусное ПО не блокирует доступ GOG. Использовал разные интернет подключения.
В представленных ниже ссылках стоят пробелы. Не разрешили постить ссылки.
Скриншоты:
1. h ttps: //flic.kr/p/tFzVbQ
2. h ttps: //flic.kr/p/tFzV4W
3. h ttps: //flic.kr/p/tHB68L
4. h ttps: //flic.kr/p/trth6g
GOG Log файлы: h ttps: //yadi.sk/d/lp4GdG9wh67gy
Post edited June 05, 2015 by Gartvik
Posted June 05, 2015
@guynamedbilly
avatar
deathsbedbug: Did you try this part of the sticky? Some of mine were never found by GOG, but most were.
2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage" -> "Import folder" and point the folder selector into the folder where that game is installed.
Please be aware that Client will accept any folder pointed to and will overwrite files inside it (this can for example wipe some mods or damage other apps in case of pointing to a wrong folder) and will update the game to the newest version (current default language English).
No, of course I didn't. It took me a bit to find the 'more' button. Now, I am importing a lot of the saved games. Thanks for pointing this out, I should learn a lesson I wish every day my customers would learn. RTFM man. :D
Posted June 05, 2015
Conerning Prince of Persia - The Two Thrones

When installing via galaxy you can only install it in english. even after it's installed, you can only chose the language between english and french. It doesn't list german, though the webpage states, that it supports both english and german language
Attachments:
pop.jpg (99 Kb)
Posted June 05, 2015
Did anyone else have trouble installing Bastion, I think Galaxy didn't install the redistributables needed because after I manually installed them all it then worked fine. Before that it would crash on start.

I also think Galaxy may have corrupted Trine: Enhanced Edition too because I had a disk access error I believe it was during download (at around 60%) and now it won't start. Getting error "The procedure entry point K32EnumProcessModules could not be located in the dynamic link library KERNEL32.dll". The original works but that may be because it finished before the disk error.

I've checked system files using SFC /SCANNOW and nothing was found so I'm pretty sure it's a game issue. Going to try re-downloading it in the morning. Anyone got any other ideas until then?
Post edited June 05, 2015 by BKGaming
Posted June 05, 2015
avatar
BKGaming: I also think Galaxy may have corrupted Trine: Enhanced Edition too because I had a disk access error I believe it was during download (at around 60%) and now it won't start. Getting error "The procedure entry point K32EnumProcessModules could not be located in the dynamic link library KERNEL32.dll". The original works but that may be because it finished before the disk error.

I've checked system files using SFC /SCANNOW and nothing was found so I'm pretty sure it's a game issue. Going to try re-downloading it in the morning. Anyone got any other ideas until then?
What OS are you using? Win Vista or XP, perhaps? If so, then the problem is probably with the build of Trine you are using not being compatible with Vista/XP. Try installing and running Trine without applying the patch then... Hopefully it is only the patch that is not Vista/XP compatible...
Post edited June 05, 2015 by elgonzo
Posted June 05, 2015
-----
Post edited June 05, 2015 by Ornery_Ocelot
Posted June 05, 2015
avatar
BKGaming: I also think Galaxy may have corrupted Trine: Enhanced Edition too because I had a disk access error I believe it was during download (at around 60%) and now it won't start. Getting error "The procedure entry point K32EnumProcessModules could not be located in the dynamic link library KERNEL32.dll". The original works but that may be because it finished before the disk error.

I've checked system files using SFC /SCANNOW and nothing was found so I'm pretty sure it's a game issue. Going to try re-downloading it in the morning. Anyone got any other ideas until then?
avatar
elgonzo: What OS are you using? Win Vista or XP, perhaps? If so, then the problem is probably with the build of Trine you are using not being compatible with Vista/XP. Try installing and running Trine without applying the patch then... Hopefully it is only the patch that is not Vista/XP compatible...
Vista 64bit. I was thinking that... but GOG has it labeled as compatible with Vista/XP, I'll have to get the standalone to try that as Galaxy installs the latest patch by default.

Ironically Trine 2 is working fine.
Post edited June 05, 2015 by BKGaming
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This is my favourite topic
Community
General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
(6179 posts)