More testers and testing
Ok, I've been thinking about this for a while, and I think it's becoming clear that GOG needs to have more testing for some games before release, and with more testers and system setups. Dosbox games are ok, but a lot of the early 3d period games that have been released recently have run into major problems.
In the long run this isn't good for gog, as if a new customer buys a game on gog and then it doesn't work, they're unlikely to come back.
Clearly there are too many system configurations out there to test on every one, and even new games don't work on evey system, but a lot of the problems have been predictable ones that were known about even before the game was released here.
IMHO gog should do something along the following lines:
1 - Be sure to check the existing fanbase for the game and find out what the main problems are. (eg: i76 framerate and ai/mortar problems).
2 - Recruit a few of the forum regulars / affiliates as testers and moderators, and then give them the game in advance and for free to test. (with an NDA if needed)
This way they'd encounter the main problems earlier, and could either fix them in the release, or have tools ready to fix them once the game releases. They'd also have a few knowledgeable people in the forum, ready to help people if they hit problems. And they might learn about a few useful fixes from the community.
3 - Be sure to have a moderator or staff hang out in the forum of recently released games, and collect all problems and fixes into a FAQ at the top of each forum as soon as possible. A few users have done this, but it isn't official so it often isn't stickied... this means it can be hard to find a fix, even if others have already found it. Leading to many questions being asked over and over.
4 - If possible, update the download with fixes as soon as possible.
5 - Put a link to the FAQ and the support forum in the installer/launcher.
6 - If possible, put a "troubleshooting tab" on the installer that contains the main problems found in testing, and the main fixes. (eg: cpugrab, fps limiter, specific drivers or whatever).
7 - Try and find out who made that FPS limiter java applet and buy it and update it. ;-)