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General discussionGOG Client doesn't connect! Can't do ANYTHING!(80 posts)(80 posts)
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This is my favourite topic
Posted May 18, 2015
I've already restarted the GOG Client, I've already restarted my computer, I already re-installed the GOG Client. And it still doesn't work.

Any help is appreciated.

EDIT: I've installed GOG Downloader and I'm currently downloading The Witcher 3, but I'm still having issues with the client (GOG Galaxy). I've also made 4 rules on the Firewall to allow every GOG Galaxy Client executable to access the internet (CrashReporter, GalaxyClient, GalaxyClient Helper and GalaxyClient Service). The Client still doesn't connect.
Attachments:
gog_1.png (104 Kb)
gog_2.png (95 Kb)
gog_3.png (125 Kb)
gog_4.png (75 Kb)
gog_5.png (97 Kb)
Post edited May 18, 2015 by -El_Greeko-
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Posted May 18, 2015
It might be a firewall issue.
Posted May 18, 2015
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justanoldgamer: It might be a firewall issue.
I've made 4 rules on the Firewall to allow every GOG Galaxy Client executable to allow them to access the internet (CrashReporter, GalaxyClient, GalaxyClient Helper and GalaxyClient Service). The Client still doesn't connect.
Posted May 18, 2015
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justanoldgamer: It might be a firewall issue.
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-El_Greeko-: I've made 4 rules on the Firewall to allow every GOG Galaxy Client executable to allow them to access the internet (CrashReporter, GalaxyClient, GalaxyClient Helper and GalaxyClient Service). The Client still doesn't connect.
I had this issue in the alpha - every time galaxy starts up, its updated - therefore you'll need to set a new rule for the firewall

Edit: in my case I use zonealarm, so all I had to do was set alerts to maximum and allow as needed
Post edited May 18, 2015 by Sachys
Posted May 18, 2015
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-El_Greeko-: ...
Please report your issue at http://mantis.gog.com and attach your logs.
Posted May 18, 2015
Could you try adding %ALLUSERSPROFILE%\GOG.com\Galaxy\redists\GalaxyCommunication.exe
to your firewall exception list?
Also GalaxyUpdater.exe, very same path..
Post edited May 18, 2015 by mike_cesara
Posted May 18, 2015
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justanoldgamer: It might be a firewall issue.
That wouldn't explain, though, why he was unable to simply download the installers from gog.com in the browser but is able to do so with the Downloader.
Posted May 18, 2015
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-El_Greeko-: ...
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Venom: Please report your issue at http://mantis.gog.com and attach your logs.
Where are the logs located?
Posted May 18, 2015
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Venom: Please report your issue at http://mantis.gog.com and attach your logs.
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-El_Greeko-: Where are the logs located?
Where can I find Galaxy logs on my computer?
On Windows Vista or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Windows XP: C:\Documents and Settings\All Users\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs
Posted May 18, 2015
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-El_Greeko-: Where are the logs located?
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Venom: Where can I find Galaxy logs on my computer?
On Windows Vista or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Windows XP: C:\Documents and Settings\All Users\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs
I just reported the issue.

http://mantis.gog.com/view.php?id=2721
Post edited May 18, 2015 by -El_Greeko-
Posted May 18, 2015
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-El_Greeko-: http://mantis.gog.com/view.php?id=2721
This looks like something is blocking your access to gog.com subdomains, as Galaxy can't fetch any data from our servers.
Posted May 18, 2015
Maybe you could try turning off all your firewalls for just a sec and try the client, because it definitely looks like a network issue.
Posted May 18, 2015
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Randalator: That wouldn't explain, though, why he was unable to simply download the installers from gog.com in the browser but is able to do so with the Downloader.
It looks exactly like a firewall issue, just like Venom mentioned. The GOG Downloader could have been whitelisted by the firewall. I would recommend turning off antivirus or firewall software for a minute and trying the GOG Galaxy once more or try adding it to their whitelists.
Post edited May 18, 2015 by Fallen_Zen
Posted May 18, 2015
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Randalator: That wouldn't explain, though, why he was unable to simply download the installers from gog.com in the browser but is able to do so with the Downloader.
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Fallen_Zen: It looks exactly like a firewall issue, just like Venom mentioned. The GOG Downloader could have been whitelisted by the firewall. I would recommend turning off antivirus or firewall software for a minute and trying the GOG Galaxy once more or try adding it to their whitelists.
I turned the firewall off but it still didn't work. But the "Galaxy Updater Application" actually popped up before the Client launched and downloaded 50+MBs. Something that it didn't do before.
Attachments:
capture.png (69 Kb)
Posted May 18, 2015
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-El_Greeko-: I turned the firewall off but it still didn't work. But the "Galaxy Updater Application" actually popped up before the Client launched and downloaded 50+MBs. Something that it didn't do before.
Can you reach this address through your browser? [url=https://cfg.gog.com:443/desktop-galaxy-client/config.json]https://cfg.gog.com:443/desktop-galaxy-client/config.json[/url]

The log says that the GOG Galaxy cannot connect to this URL.
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General discussionGOG Client doesn't connect! Can't do ANYTHING!(80 posts)(80 posts)
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