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General discussionGog Chat Crashing Firefox?(223 posts)solved(223 posts)solved
(223 posts)solved
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This is my favourite topic
Posted August 28, 2015
I thought it was due to a pcgamingwiki add-on I had installed recently and disabled it. I have no crashes now, still not sure if it was the update or disabling which stopped it.

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ElTerprise: Well i think i'll use Linux until the issue is fixed....
Long shot but do you happen to have pcgamingwiki extension installed? Try and see if disabling it fixes the problem.
Post edited August 28, 2015 by huN73R
Posted August 28, 2015
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MarkoH01: I just noticed that there is also the alternative to use Galaxy to chat.
yes, but this needs to get fixed.

:)
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huN73R: I thought it was due to a pcgamingwiki add-on I had installed recently and disabled it. I have no crashes now, still not sure if it was the update or disabling which stopped it.

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ElTerprise: Well i think i'll use Linux until the issue is fixed....
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huN73R: Long shot but do you happen to have pcgamingwiki extension installed? Try and see if disabling it fixes the problem.
I looked through my add-ons and I have nothing really to turn off. I just got this laptop a few weeks ago, so I haven't done anything or added anything weird, etc.
Post edited August 28, 2015 by Crewdroog
Posted August 28, 2015
It's no add-on problem since I tried it with disabled add-ons and still crashed.
Posted August 28, 2015
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Crewdroog: Mother f-er it just crashed again. GOD DAMMIT. i'm super frustrated.
Understandable...same here..

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huN73R: I thought it was due to a pcgamingwiki add-on I had installed recently and disabled it. I have no crashes now, still not sure if it was the update or disabling which stopped it.

Long shot but do you happen to have pcgamingwiki extension installed? Try and see if disabling it fixes the problem.
I actually have that extension installed. I deactivated it. Thus far i haven't had a crash :).
Posted August 28, 2015
well all of you who haven't done so already, please make a report to gog so that they understand it's not just me. Also, if they have a couple people to work with, maybe it will be easier to narrow down the problem.
Posted August 28, 2015
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Crewdroog: I looked through my add-ons and I have nothing really to turn off. I just got this laptop a few weeks ago, so I haven't done anything or added anything weird, etc.
Flash could normally mess things up for firefox, disable that too and try again. Pcgamingwiki disable seems to have worked for ElTerprise.
Edit: Forget all that, it isn't a fix. It crashed on me just now.
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ElTerprise: I actually have that extension installed. I deactivated it. Thus far i haven't had a crash :).
Don't get your hopes up :(
Post edited August 28, 2015 by huN73R
Posted August 28, 2015
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Crewdroog: I looked through my add-ons and I have nothing really to turn off. I just got this laptop a few weeks ago, so I haven't done anything or added anything weird, etc.
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huN73R: Flash could normally mess things up for firefox, disable that too and try again. Pcgamingwiki disable seems to have worked for ElTerprise.
Edit: Forget all that, it isn't a fix. It crashed on me just now.
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ElTerprise: I actually have that extension installed. I deactivated it. Thus far i haven't had a crash :).
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huN73R: Don't get your hopes up :(
lol
sigh
Posted August 28, 2015
high rated
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Crewdroog: gog got back to me, and I'm not very happy with the reply:

Hello,
Please try clearing your browser's cache, performing a clean refresh (Ctrl+R) of the page, and then logging out, and back in.
If you're using intrusive plugins, like JavaScript and ad blockers, please try disabling these, to see if they were causing the problem
If this doesn't help, please try using a different browser altogether and let me know if that helped.

That last bit made me quite annoyed and it looks like he/she didn't even notice that i'm not the only one with this problem.
Hey, sounds like you've been reading my emails. ;-P

Jokes aside, this is a scripted reply hat GOG Support hands out. Last Sunday, I reported the Orders History filters not working and linked the discussion in the "What did just break" thread in my ticket. The issue was fixed by Monday, yet GOG Support replied three days later with the exact same text, which tells me that they didn't bother to check the forum discussion (which includes the bluetext posts acknowledging and later informing of fixing the problem), nor did they check with the webdevs if it's an issue on GOG's end.

If it comes to site/ account related issues, GOG Support seems to work with the same scripted replies, no matter what the issue may be, kind of feels like they have to make their daily quota (close X amount of tickets per day or something), and don't pay much attention to the finer details one reports to them. Quite disappointing.



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MarkoH01: I just noticed that there is also the alternative to use Galaxy to chat.
It's not an alternative for those that don't use Galaxy, nor wish to install this optional piece of software.
Besides, a solution should be provided by GOG - all common features should be equally fully functional whether accessed via the site or the client.
Posted August 28, 2015
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Crewdroog: gog got back to me, and I'm not very happy with the reply:

Hello,
Please try clearing your browser's cache, performing a clean refresh (Ctrl+R) of the page, and then logging out, and back in.
If you're using intrusive plugins, like JavaScript and ad blockers, please try disabling these, to see if they were causing the problem
If this doesn't help, please try using a different browser altogether and let me know if that helped.

That last bit made me quite annoyed and it looks like he/she didn't even notice that i'm not the only one with this problem.
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HypersomniacLive: Hey, sounds like you've been reading my emails. ;-P

Jokes aside, this is a scripted reply hat GOG Support hands out. Last Sunday, I reported the Orders History filters not working and linked the discussion in the "What did just break" thread in my ticket. The issue was fixed by Monday, yet GOG Support replied three days later with the exact same text, which tells me that they didn't bother to check the forum discussion (which includes the bluetext posts acknowledging and later informing of fixing the problem), nor did they check with the webdevs if it's an issue on GOG's end.

If it comes to site/ account related issues, GOG Support seems to work with the same scripted replies, no matter what the issue may be, kind of feels like they have to make their daily quota (close X amount of tickets per day or something), and don't pay much attention to the finer details one reports to them. Quite disappointing.

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MarkoH01: I just noticed that there is also the alternative to use Galaxy to chat.
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HypersomniacLive: It's not an alternative for those that don't use Galaxy, nor wish to install this optional piece of software.
Besides, a solution should be provided by GOG - all common features should be equally fully functional whether accessed via the site or the client.
yeah i had a feelling it was, ive responded, again, and again put the thread in the reply. :(
Posted August 28, 2015
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Crewdroog: yeah i had a feelling it was, ive responded, again, and again put the thread in the reply. :(
I wouldn't hold my breath.
I made a post in the thread I mentioned, as they seem to be checking it from time to time. Hope it helps.
Posted August 28, 2015
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Crewdroog: yeah i had a feelling it was, ive responded, again, and again put the thread in the reply. :(
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HypersomniacLive: I wouldn't hold my breath.
I made a post in the thread I mentioned, as they seem to be checking it from time to time. Hope it helps.
*takes breath* ok.

and I appreciate it, thanks! :)
Posted August 28, 2015
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MarkoH01: I just noticed that there is also the alternative to use Galaxy to chat.
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HypersomniacLive: It's not an alternative for those that don't use Galaxy, nor wish to install this optional piece of software.
Besides, a solution should be provided by GOG - all common features should be equally fully functional whether accessed via the site or the client.
I did not say that it is a GOOD alternative ;)
Posted August 28, 2015
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HypersomniacLive: It's not an alternative for those that don't use Galaxy, nor wish to install this optional piece of software.
Besides, a solution should be provided by GOG - all common features should be equally fully functional whether accessed via the site or the client.
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MarkoH01: I did not say that it is a GOOD alternative ;)
LOL! :)
Posted August 28, 2015
Hmm.... I just realised that this is probably their way of implementing the new chat features (blocking, deleting) they promised weeks ago. If it just crashes for everyone, there is no need to implement these things, so problem solved :P
Posted August 29, 2015
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MarkoH01: I did not say that it is a GOOD alternative ;)
More of the Good News™ type alternative, eh?



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moonshineshadow: Hmm.... I just realised that this is probably their way of implementing the new chat features (blocking, deleting) they promised weeks ago. If it just crashes for everyone, there is no need to implement these things, so problem solved :P
Hmm... must be one of those botched jobs GOG's good at, it doesn't crash for everyone. >:)
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This is my favourite topic
Community
General discussionGog Chat Crashing Firefox?(223 posts)solved(223 posts)solved
(223 posts)solved