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Hey, GOGgers,

We're not perfect, we're exploring new frontiers, and we make mistakes. We thought DRM-Free was so important that you'd prefer we bring you more DRM-Free games and Fair Price was less critical and that it could be sacrificed in some cases. The last two week's worth of comments in our forums (nearly 10k!), show that's not the case. We didn’t listen and we let you down. We shouldn't sacrifice one of our core values in an attempt to advance another. We feel bad about that, and we're sorry. Us being sorry is not of much use to you, so let’s talk about how we will fix it.

One: DRM-free forever. Abandoning fixed regional pricing means it will probably take longer to get some games, but you've made it clear that sacrificing fair pricing for more DRM-free games isn't acceptable.

Two: We will adamantly continue to fight for games with flat worldwide pricing. If that fails and we are required to have regional prices, we will make up the difference for you out of our own pockets. For now it will be with $5.99 and $9.99 game codes. In a couple of months, once we have such functionality implemented, we will give you store credit instead, which then you will be able to use towards any purchase and cover the price of it in full or partially. Effectively gamers from all around the world will be able to benefit from the US prices.

This will apply to every single game where we do not have flat pricing, such as Age of Wonders 3 (full details here), Divinity: Original Sin, and The Witcher 3. If you remember the Fair Price Package for The Witcher 2, this will be exactly the same.

Three: We still intend to introduce the pricing in local currencies. Let us explain why we want to do it and how we want to make it fair for everyone. From the very beginning our intention was to make things easier for users whose credit cards/payment systems are not natively in USD. The advantages are simple because the price is more understandable and easier to relate to. There would be no exchange rates involved, no transaction fees, and no other hidden charges. However after reading your comments, we realized we have taken an important element away: the choice. In order to fix this, we'll offer the option of paying in the local currency or the equivalent in USD. This way, how you pay is always your choice.

Four: You are what matters, and we will be sure to involve you all more in what we're doing and why we're doing it. Let's start by meeting you at GDC - we’d like to invite you to meet us face-to-face Monday the 17th at GDC. Obviously, not all of you can come to San Francisco, so we want to invite all of you to an online event with us early in April to ask us whatever you would like. More details soon.

The bottom line is simple: there may be companies that won't work with us (although we will work hard to convince the most stubborn ones ;). Yes, it means we might miss out on some games, but at the same time GOG.com will remain true to its values and will keep on offering you the best of DRM-free gaming with Fair Prices.

Once again thank you for caring so much about GOG.com. We will work hard not to disappoint you again.

--Marcin "iWi" Iwinski & Guillaume "TheFrenchMonk" Rambourg
Congratulations on being both principled and smart on this one.

This is exactly the kind of reason why, like so many fellow goggers, I keep buying games that I still own in physical form from the days of yore, or that have been on my steam "1€=1$, and God help you if you're australian or japanese" account for years.
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week: GOG is my hero!
I'm a Japanese.
Steam and other store,publishers treat us bad.
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Rusty_Gunn: that pic...damn that's horrible
The industry standard: "Ripping-off customers"
Right conclusion GOG. [ Values > Games ]
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Zoidberg: Are you sure it was that way?

I remember buying Broforce there because I thought the price dropped, while they only got to euro prices (I don't regret my buy btw). They have a similar thing to what gog plans to do. The difference is that they calculate the prices daily and then round up to the next ,49 or ,99€.
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Matruchus: Yeah the price for Banished before was 19.99€ on Humblestore. I followed the price on several since im interested in it and it really surprised me.
Interesting. The developper was alone so it's either his decision or a mistake.
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vicklemos: I try to run some gog games through wine 100% with little success since I hate configuring wine; it pisses me off!
I used to feel the same but Play on Linux makes setting up Wine so ridiculously easy and in fact automatic for most games that I really don't mind it that much anymore. Also, it's been a really long time since I had to add custom Wine options or overwrite DLLs and all that crap. Unlike your distro, PoL provides you with the latest Wine version and stuff usually just works.

That said, I hate buying a game on GOG for which a native Linux version exists. And by "hate" I mean "I just don't do it." I'm also getting really impatient with GOG. The whole no DRM thing for me is about games being free-as-in-freedom. And that's what Linux is about, too. So GOG boycotting Linux just feels so off to me.
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week: GOG is my hero!
I'm a Japanese.
Steam and other store,publishers treat us bad.
Holy shit, humble bundle has regional restrictions? Shit store is shit, I double-dare anyone to defend them now. GOG on the other hand is more and more awesome since I signed up.
This has been a pretty convincing effort to make amends. This just can't be taken for granted, but I hope it stays this way in this corner of the internet for a long time come.

I just bought ten pots of gold. I don't know what's wrong with me. X-D
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vicklemos: I try to run some gog games through wine 100% with little success since I hate configuring wine; it pisses me off!
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mudd1: I used to feel the same but Play on Linux makes setting up Wine so ridiculously easy and in fact automatic for most games that I really don't mind it that much anymore. Also, it's been a really long time since I had to add custom Wine options or overwrite DLLs and all that crap. Unlike your distro, PoL provides you with the latest Wine version and stuff usually just works.

That said, I hate buying a game on GOG for which a native Linux version exists. And by "hate" I mean "I just don't do it." I'm also getting really impatient with GOG. The whole no DRM thing for me is about games being free-as-in-freedom. And that's what Linux is about, too. So GOG boycotting Linux just feels so off to me.
Thanks for the tips! I mean it.
Damn I promised myself I wouldn't stir up any kinda "why linux isn't here hate" in the forums :(
I'll try PoL and Crossover asap, I promise! I'm pretty convinced I'll see good results.
I'm more excited about it now, since I got five awesome games in the irish promo :)
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week: GOG is my hero!
I'm a Japanese.
Steam and other store,publishers treat us bad.
Japan + Pc Gaming = :(
Right?
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vicklemos: I try to run some gog games through wine 100% with little success since I hate configuring wine; it pisses me off!
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mudd1: I used to feel the same but Play on Linux makes setting up Wine so ridiculously easy and in fact automatic for most games that I really don't mind it that much anymore. Also, it's been a really long time since I had to add custom Wine options or overwrite DLLs and all that crap. Unlike your distro, PoL provides you with the latest Wine version and stuff usually just works.
I would like to see GOG make a bigger effort here, since getting it working with Wine or Wine based applications shouldn't be a chore and I'm sure there's some games in the list that already have Native Linux support either directly or through a source port (Hello ScummVM and eDuke32). What online retailer do you know offers WINE support? Personally I believe the biggest obstacle for Linux gaming however is official hardware support. Gaming mice, keyboards, FULL power management support, Nvidia Optimus, AMD Hybrid graphics, the list goes on.

As for the topic at hand I didn't realize there was regional pricing. Being a South African I get screwed over by high exchange rates. In my case regional pricing of retail and historically with EA's Origin (Which I don't purchase from but using it as a reference. They used to be R400 but looks like they realised they can charge R600) works in my favour. Instead of paying 60 USD (over R600) I pay between R250 - R500 a game. GOG games can cost me up to R330 (29.99USD).
This post made me feel all warm and fuzzy inside.

GOG has always been on of my most trusted online storefronts. Being from Australia, the regional pricing thing was a bit of a disappointment, though I entirely understood where you were coming from, and had no hard feelings about it. I am more than happy to simply avoid games that are suffering from regional pricing.

However, you have gone the extra mile, and for this I thank you whole-heartedly.

I will still not purchase games that have been unfairly regionally priced, but when I want to buy one, instead I will buy a GOG classic that I do not yet own. You still get a sale and don't have to cover for a publisher's greed, I still get a great game, and regional pricing gets a nice stiff one finger salute from 'Straya, c***'.

Thank you GOG, for sticking to your guns. Your unwavering commitment to pleasing your customers and championing DRM-free gaming and fair pricing has been noted.
Just noticed my profile: New User - Registered 2009... huh?
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Dredd: Just noticed my profile: New User - Registered 2009... huh?
It will stay that way until you change it. Do you need instructions on how to change it?

EDIT: Meh, just in case you do.

Look at the top of this very page and you will see "My Posts" "My Questions" "My Settings" "Help" on the right side at the top. Click on my settings. A new page comes up, and on the left hand side that area is entitled "Personal stuff" and below that there are several things listed with the last one being "Forum 'title'". If you click in the box where it currently says New User, you can type in whatever you want, up to 15 or 16 or something characters.
Post edited March 14, 2014 by OldFatGuy
A company that actually LISTENS to its customers? Remarkable. Trust me when I say that the DRM-Free portion is the bigger portion of why I shop on GOG.com, but I'm also here for the "O" portion, so when I see high priced modern games, I don't tend to care as much as some other shoppers.

Still, the fact that they are listening to feedback, taking action, genuinely responding to patrons' concerns... GOG is the kind of company a person would want to work for. The kind with integrity.

Facebook types call me a socialist and a progressive all the time because I really genuinely believe the extreme majority of companies are about bottom line, and don't have a care in the world for their customers or even their employees. Companies like GOG.com come around and show me that there are people in this world who aren't simply concerned with what feature package they will get on BMW, but actually want to run a business that doesn't take its source of revenue for granted!

Thanks for existing, GOG.com!
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OldFatGuy: I'm sorry, but I think you're mistaken. As an example, I shop online all the time. I don't see the EU prices on most of the website I shop at. I was just shopping at Wal-Mart dot com and Amazon dot com and all the prices were shown in USD only. The only way a business has to show VAT included prices is if they sell to EU countries, which is exactly what I said above.
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HGiles: Those are both US-only sites that operate for US customers. Amazon EU customers are directed automatically to the applicable EU site, which does show VAT. Same for Wal-Mart. The US sides of those companies do not advertise in the EU and vice versa. People trying to buy from them in the EU must resort to tricks. Sometimes VPNs, sometimes just changing addresses. It's DRM in all but name on physical retail. Much like region-locking for DVDs and console games.

You got pretty worked up over regional prices on GOG. This is the same thing. EU regulations force either DRM-like measures or higher prices. Or ignoring the laws altogether and hoping no one cares. Precisely the same as DRM and regional prices do for games.
Amazon.com (US version) can still export to international customers, I've bought things there and had them shipped to the UK via international mail. They just charge me the normal US$ price, and leave it to UK customs to decide if they need to hit me for VAT and import duty. That's how things ought to (morally, if not legally) work.

They do have restrictions on some goods - notably most DVDs and computer games - that they say they're unable to ship outside the US, due to the manufacturers of those goods putting draconian restraints on their retailers that prevent free international commerce and gouge customers by fixing local prices to avoid fair competition. Even then, physical retailers still get to discount things if they want, it's only digital suppliers that are under even tighter controls by the publishers. I'd dealy love to see someone in power turn around and start throwing something akin to an antitrust suit at these companies - supposedly it's unfair for Microsoft to do something as trivial as bundling a web browser with their OS, so preventing a customer from choosing to buy cheaper goods from an international retailer ought to be ten times worse.
Note that books (and most other goods), pretty much anyone can buy from Amazon US if they're willing to pay the international shipping cost.

The problem comes with digital retail. A site like GoG.com is told by certain publishers they can't operate like a normal retailer located in a single location, and have to pretend they're lots of little regional GoG.coms each operating under a different pricing scheme. That's just insane.

How global commerce is supposed to work:

Manufacturer produces goods. Sells to retailers. Retailers mark it up as they see fit, and sell it on to customers. International price differences then result in poor economies selling goods at cheaper prices affordable to local customers. Customers located in better economical areas then import from cheaper country, resulting in flow of money to poor economy and improving it.

How some manufacturers are perverting global commerce:

Manufacturer produces goods. Realizes they can make more money if they price goods depending on destination by gouging customers in better economical areas for as much as the market will bear. Manufacturer realizes that global trade will prevent that gouging. Manufacturer makes retailers agree not to export goods destined for their economic zone outside of that zone to ensure customers cannot participate in free international trade. Poorer economic zones are unable to export to richer countries to improve their local economy due to manufacturer restrictions.
In addition, digital manufacturers are given additional restrictions to prevent them selling the game for less than RRP outside of specified sale dates, as they tend to be tied into a zero-supply commission model (where the manufacturer sells their goods via the store rather than the store purchasing the goods to sell). Publishers know it's in their best interest to keep those end-customer prices high to get their percentage of a high sale price.
Manufacturer (most likely in a good economic zone) then rakes in cash, and poorer economic zones continue to remain poor.
Post edited March 14, 2014 by mthomason