They used to not give refunds for games if you've already downloaded, but if it's not working. I would just give it some more time and don't try to send anymore tickets, it'll move you to the back of the queue.

Before you are eligible for a refund in case a game doesn't work, you must first contact support:

http://www.gog.com/support/contact/technical_issues_with_games/star_wars_rogue_squadron_3d

Explain your issue to them, listen to what they advise you to do and if every suggestion they give you fails, they will refund you.

Not what I mean, but I can see how one might get that impression.

Shouldn't need Galaxy at all really, but the install process without it is a pain.

I would guess most video game purchases are impulse buys - if not most then for sure many.

Ideally one should be able to go to the GOG website, buy a game, click install and be done. Preferably as fast as possible.

I do agree having to use Galaxy to have a reasonable modern install process is a step away from drm free and really shouldn't be necessary.

I guess I am imagining they will basically make Galaxy the main website in the future.

One way or the other, whatever they do needs to be easy and simple. If people have to figure out how to get and install their games they are less likely to come back.



darthspudius - intrusive means something starts automatically without asking me.

Is Galaxy the most intrusive thing I have encountered? No its not.

But given GOG's big pitch is drm free having their own program insinuate itself probably isn't something people looking for drm free appreciate. I know I didn't.

Can I get rid of it? Yes.

Should I have to? No.

Sometimes. :P

seems like they've played too much RtCW in that one (Nr.4).... see BPjM is right ya know. :D

Almost every single program that has an option to be run on startup has it unfortunately on by default.

They do say that but you have to read much further to see that it is only if you don't download it first, I agree with you, it is not initially clear.

Even though I do love GOG I buy most of my games from Steam now. At the end of the day I do not pirate games, I do everything legit but If you genuinely do not like a game I think it is only fair you are allowed to return the game and be refunded.
This is where it makes GOG not such a good option as it used to be. Because GOG games are drm free, once you download it, it then becomes your property and you cannot simply give it back without unwittingly keeping a copy for yourself.
If you are genuine and are wanting to return a GOG game for any other reason than technical problems then you are outta luck. If anything It will make people fib and pretend they have issues when they don't just to get a refund.
Steam allow any reason for refunds and that is a good thing for consumers now. Saying that, I did return a game to GOG and I got store credit (still not spent it yet) so it is not all bad and they do care for their customers.
Out of nearly 400 games I own I have only ever refunded 4 but it is just nice to have that piece of mind when you hand over your money.
In a world of drm on all games then GOG is a great option. But with refunds allowed on all major platforms, then GOG isn't the most attractive option it used to be.
As far as I can see, the only way GOG would be better than Steam is if Steam went out of business and you lost everything, but I don't see that ever happening and if it did, I do believe everyone would have the option to download their games. Apart from lots of trashy games in the Steam store it is not the horrible monster it used to be.

Because you're lazy? it is not being intrusive, it was just selected to start when windows boots by default. That isn't intrusive, that is you being lazy. It takes 30 seconds to fix the problem, probably not even that.

Oh, so it's like Steam. :p

Has anyone else complained about this (I didn't see on the PoE forum), or are all others playing it with Galaxy (hardly?)?

Logic says it is either something in your configuration, or if it is an universal problem, it is an unintentional bug. It is interesting though that just recently PoE apparently got Galaxy achievements support, so there might be something there.

Sorry I don't have the game yet so I can't test it.

So instead of putting two minutes in to learn how to double click an exe file (as that is all it takes) we should all just install intrusive client systems which could be doing anything behind the scenes, please just get steam or a console. The moment galaxy becomes mandatory I leave, and I would imagine a fair bit of the clientele will too.

I downloaded version 2.02 from GoG, installed it on a computer on which Galaxy wasn't installed... and the game installed and started without any issues; I tried both while offline and then online.

Maybe it's the issue that Grargar mentioned that sometime happens to peoples who installed the "alpha" version of Galaxy (i.e. the one bundled with AvP)

I had the alpha but uninstalled it some time ago. Maybe something stuck around.

I don't think we should have to install anything extra, I think we should just click once to install whatever it is we bought and whatever updates it has up to that point.

But when I downloaded witcher 3 there were like 10 different files, some of which had to be downloaded before others, some of which had been superceded, some of which I didn't need at all. It was a huge mess.

I agree with you, I dont want any client at all. Thats why I came to GOG in the first place.

But if they can't manage to pull off a simple straight forward download from website, whatever they give us should not load itself automatically. It should do its job and go away.

No reason why it can't. Actually no reason whatever we buy can't be straight downloaded with updates and all with one click from the website. I have multiple games installed that all worked that way. Even the games I purchase from Amazon work that way.

None of those sites claim to be drm free either, so its pretty fucked up that GoG can't manage to do this without a client of some kind period. But if they do have to have a client because they can't figure out how the rest of the world pulls it off without one, it should at least be a client that does its job well and simply and then goes away.