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General discussionFrontier have decided to make Elite Dangerous online only.(608 posts)(608 posts)
(608 posts)
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This is my favourite topic
Posted November 18, 2014
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Kristian: Atlantico, I think you are tacitly assuming that there is always an authentication step with Steam installations. You need to SHOW that that is the case.
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realkman666: It's not an authentication, it's just having to use Steam.
It's necessary for downloading. Installation doesn't need Steam, and execution depends on the game.
Posted November 18, 2014
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aluinie: Well got a response back on my ticket which says the following

Hi Philip,

Kickstarter pledges are an investment into a project, with the understanding that elements of the initial pitch may change or be removed as development progresses.

The cancellations and returns policy on our site states that digital products are non-refundable once they are downloaded and played by the customer. As such, we are unable to offer you a refund on this purchase.

I’m sorry that we cannot assist you further in this instance.

Sincerely,

I am so pissed now and feel like i wont be doing any more kickstarters in the future because of this.
This is enfuriating, I am glad I didn't back this thing!
Posted November 18, 2014
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aluinie: Well got a response back on my ticket which says the following

Hi Philip,

Kickstarter pledges are an investment into a project, with the understanding that elements of the initial pitch may change or be removed as development progresses.

The cancellations and returns policy on our site states that digital products are non-refundable once they are downloaded and played by the customer. As such, we are unable to offer you a refund on this purchase.

I’m sorry that we cannot assist you further in this instance.

Sincerely,

I am so pissed now and feel like i wont be doing any more kickstarters in the future because of this.
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Kristian: This is enfuriating, I am glad I didn't back this thing!
Wish i never now.

As i just posted this on the kickstarter forum i think this sums up what this has turned out

I have help fund several several kickstarters and to me this has turned out as the worst experience for me. For a good kickstarter Larian studios Divinity Sin was first class they kept us informed all the way letting us know in advance when items would not be in release such as some companions but they put it in post release but told us well in advance and listened to their backers.
FD on the other hand have not and dropping a bombshell less than a month from release in a sentence in a newsletter was just the worst i have ever seen. Now they wonder why us backers want a refund which they seem to not want to give and these guys are making EA and Ubisoft into saints.
Posted November 18, 2014
They denied everyones refunds! What a rip!
Posted November 18, 2014
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realkman666: It's not an authentication, it's just having to use Steam.
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JMich: It's necessary for downloading. Installation doesn't need Steam, and execution depends on the game.
Fine, it's necessary. Happy now?
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jamotide: They denied everyones refunds! What a rip!
This is glorious. Let the apologists like Mich testify!
Post edited November 18, 2014 by realkman666
Posted November 18, 2014
Help us, Chris Roberts-Kenobi. You're our only hope!
Posted November 18, 2014
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JMich: It's necessary for downloading. Installation doesn't need Steam, and execution depends on the game.
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realkman666: Fine, it's necessary. Happy now?
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jamotide: They denied everyones refunds! What a rip!
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realkman666: This is glorious. Let the apologists like Mich testify!
Just as a question, can they really get away with saying you have played the game, as it is still a Beta and basically the players are there for testing? The game is not released and not a finished product that is sold.
Posted November 18, 2014
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Kristian: Atlantico, I think you are tacitly assuming that there is always an authentication step with Steam installations. You need to SHOW that that is the case.
No I don't, you have to show that it ISN'T the case.

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aluinie: Well got a response back on my ticket which says the following

Hi Philip,

Kickstarter pledges are an investment into a project, with the understanding that elements of the initial pitch may change or be removed as development progresses.

The cancellations and returns policy on our site states that digital products are non-refundable once they are downloaded and played by the customer. As such, we are unable to offer you a refund on this purchase.

I’m sorry that we cannot assist you further in this instance.

Sincerely,

I am so pissed now and feel like i wont be doing any more kickstarters in the future because of this.
Wow. They consider an incomplete beta to be a "product".

Until they deliver a game, it's a pre-order. I'm not surprised, these people are clearly not 100% sane and are trying to steal people's money.
Post edited November 18, 2014 by Atlantico
Posted November 18, 2014
These sure are dark times for Kickstarter. I remember that I started to take KS seriously when I was following Elite: Dangerous campaign.
Posted November 18, 2014
I would laugh my ass off if Braben & Co. gets hit with class action lawsuits now.

Such a message isn't a valid solution to this problem - but it could well be, that they won't refund because too many people have requested one, as it might cripple Frontier financially.

For now thats only pure speculation though.

Edit:

"Worth remembering that Frontier Developments is a loss making public company. How long will the servers stay online if the game isn't the success they hope. How long even if it is. I'd be astonished if the servers are online 5 years from now."

-Rod Harrison
Post edited November 18, 2014 by Solei
Posted November 18, 2014
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aluinie: I am so pissed now and feel like i wont be doing any more kickstarters in the future because of this.
I received exactly the same response, not a similar response, exactly the same word by word...
Posted November 18, 2014
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aluinie: I am so pissed now and feel like i wont be doing any more kickstarters in the future because of this.
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Gersen: I received exactly the same response, not a similar response, exactly the same word by word...
Looks like we all are getting the same message so much for a case by case basis
Posted November 18, 2014
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MaGo72: Just as a question, can they really get away with saying you have played the game, as it is still a Beta and basically the players are there for testing? The game is not released and not a finished product that is sold.
They just sent this standard message to everyone, regardless of what they bought or played!
Posted November 18, 2014
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JMich: It's necessary for downloading. Installation doesn't need Steam, and execution depends on the game.
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realkman666: Fine, it's necessary. Happy now?
For distribution. Installation and execution may or may not require Steam. The distinction isn't on needed/necessary, it's on which stage needs it.
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Kristian: Atlantico, I think you are tacitly assuming that there is always an authentication step with Steam installations. You need to SHOW that that is the case.
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Atlantico: No I don't, you have to show that it ISN'T the case.
Carmageddon 1. DosBox game, so after distribution, you can close Steam and play it. There's no installation in it. Same for X-Com: UFO Defense.
Your turn.
Post edited November 18, 2014 by JMich
Posted November 18, 2014
Kickstarter is a good thing - but being a marketplace of ideas, you must carefully examine who is doing the selling and determine if they will do right by you.

As for Frontier Development, they are on my blacklist. There is no value in dealing with someone who possesses such malignant greed.
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This is my favourite topic
Community
General discussionFrontier have decided to make Elite Dangerous online only.(608 posts)(608 posts)
(608 posts)