Mori_Yuki: The reason I bring this up is that there seems to be a genuine willingness to address issues and ask for suggestions how to fix problems or change the way things are handled. I don't know why it takes years, have your community waste time to discuss things, put time into coming up with solutions and then be ignored until the same issues reach a boiling point and members start venting their frustration, and when it can no longer be ignored someone is sent to the frontlines to have the same discussion start once more with the same result: nothing will be done about, but thanks for telling us.
Darvond: Oh, simple. Out of touch middle managers. They're given the derogatory name of
manglement for a reason. "Let's upgrade the helpdesk database becomes", "Why are we paying for that when we could build our own?" (Short savings, long grief.) Or they'll buy into marketing/sales pitches that are obviously farcically false and start requesting the impossible or absurd. "I want the forum to be compatible with all Bluetooth versions!"
Great, that's something I will remember!
Management would have to realize that temporary cost should not be the deciding factor here. I could name a number of benefits for the web-team, including mods and support, saving them lots of time. For instance if someone was asking for a change, even a simple one can turn out to be a week's or several weeks worth, the team could spend improving other parts of the website (shop, there's the special sales, other things). Say they decided to switch over to uBB/vBB instead and maybe even rebuild the whole enviornment? Yes, it will cost lots of money in the short term, if it means that customers will be more satisfied and once again start to recommend GOG as the place to be? More money.
Given the situation the world is in right now, there's maybe not the best time to start off and rather stick with a half-baked working environment that investing heavily ... Even the most stubborn manager will realize that in the long run, if they don't invest into renewal and without adding QOL improvements, when this system collapses, good money will be wasted, there will be no revenue from sales and ultimately more cost and losses will be accrued.
GOG (forums) are ancient and they suffer from a severe lack of features. Other forums, even older than GOG, custom made and tailored around the needs of their owners, they still run, accomodating several thousands unique members and hundreds of thousands of UPI/day. The sole reason for this is that many kept handing the legacy on to new techies and website administrators, while in this case GOG staff left? Laid off? before the job had been finished and someone else had to take over and see what they could do. Otherwise they could keep the forum and add to it however they see fit.
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I don't have high expectations that anything is going to happen and/or change soon, yet there is no reason not to believe that the much needed changes will be made and oft-wished for things and suggestions can finally be implemented. Every little bit helps, though. It's a good place waiting to become better, so, GOG, don't hesitate - act! (And kick some manglement' @sses to make it happen)!