An excellent step in the right direction for the forum. I will repeat some suggestions I once sent to another blue, just to give a bit more feedback on some things I'd like to see for the future!
1) I really do think think that GOG's limited resources are definitely a problem. I understand hiring new community managers isn't extremely simple but I do think that the volunteer moderator team should be expanded somehow. I'm not sure what the best way for this would be, since selecting volunteer moderators can lead to complaints of nepotism and whatnot but I do think you guys should look into increasing the size of the moderator team because of how your community team is definitely stretched thin, resulting in frustrations of all kinds.
2) I think it'd be really awesome if GOG started running some sort of player council or roundtable discussions. Perhaps every month, your team could invite a rotating handful of people who post on the forums regularly to take part in a conference call (which would be streamed publicly for the whole community) so that the community feels like it has more of a voice. This could work to improve the community itself, as well as the service as a whole, and it'd give you guys an opportunity to get to know the community directly, which goes a long way to maintain goodwill between the company and the community. It would have to be a careful process, though, so that everyone feels like they had a fair chance at taking part.
3) There have been specific trolls on this site who have made it clear that they're only here to cause trouble, yet whenever they're banned (if they're banned at all), they're only banned temporarily. While I'm all for giving people multiple chances and not permabanning for most people, in the event that individuals are clearly only interested in trolling or spamming, permabans from the forums (not their game library, of course) should certainly be an option.
4) I think my two biggest criticisms of GOG (and even CD Projekt as a whole) involve a lack of transparency and a lack of communication. You guys are doing a good job at improving this but there are still places that things can (and should) be improved. What I mean by a lack of transparency is, for example, the curation process. There have been some controversial releases in recent memory and I think it'd do wonders for the community if you guys either had the curation team regularly engage with the community to see what they want (after all, the wishlist system is an awesome way to do that but doesn't exactly foster discussion) or at least show us a bit more behind the scenes as to how and why certain games are chosen. Either every wishlist entry should create a thread in its own dedicated forum board or it should be open to more comments and discussions.
And as for a lack of communication, this has been particularly problematic for both GOG and CDPR. With CDPR, it's frustrating how we get almost zero updates on Cyberpunk's patches and new content until they're released. With GOG, it goes a bit further. GOG Galaxy's development spent a long time in the dark and while we've been getting some updates and a post about its future, it'd be nice if we had regular update posts on the development process for Galaxy. Same could be said for other things, such as prominent wishlist entries that the company is looking into, or the overall company plans going forward. We have the CDP investor reports to listen to and that's nice to have, but not many people seem to directly listen to them; instead, many go to clickbaity 'journalists' that spread serious misinformation about what is actually said in the reports, leading people to think GOG is going out of business which, ultimately, discourages people from buying from the service.
Basically, the point I'm trying to make here is that it'd be nice if GOG -- as a whole -- were more open with the curation process and with how the company is managing things. I know that with licensing and whatnot, sometimes not much can be said but there is still a lot more that the company can do to ensure that we're not left in the dark.
5) This isn't particularly feedback on any specific situation, just more of a request: please avoid politics as much as possible. I don't get bent out of shape by things like pride month sales and all of that as I'm mature enough to just ignore what I don't agree with but there's no arguing the fact that such things tend to cause division in the community. The forums have the no-politics rule (which sometimes gets enforced unevenly, in my opinion, but that's neither here nor there) and that should extend to GOG itself. GOG is all about the freedom of gamers. Freedom to do what we want with our games. Freedom to enjoy them how we want to enjoy them. GOG is for everyone, it represents everyone, and bringing things into the mix which divide the community is not healthy for said community in the long run.
The no-politics rule is aimed at keeping people from discussing divisive topics and to just stick to talking about the things we enjoy in life. When the trolls, bots and toxic individuals aren't there, this community is particularly pleasant to engage in because we all have a passion for games. However, divisive topics make it hard to remember that this is actually a fun place to hang out in. It's part of why I've drastically reduced my time on the forums in the past few months and I hate that, as I really love chatting with y'all (blues included, as you also feel like fellow gamers).
Just my two cents on that subject, I hope we can keep things centered around the beautiful escapism that video games offer instead of talking about topics that have been done to death in other communities.
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Anyways, that's just some feedback I hope to see implemented in some way or another in the coming months! I really do appreciate the effort you guys are putting into improving the service, the site and the forums. We still have a long way to go but any progress is good progress, in my book, and if you continue to show this progress, you will continue to have my support!