fables22: This is a very good point. Cultural differences often come to be the deciding factor between whether something is insulting or offensive, or not. Personal attitudes and opinions is another one. I am, for example, quite open minded and quite often a lot of what the social construct I have been brought up in would deem offensive (and I do rationally know that it is offensive too), I don't personally take as offensive. Another thing is that, and that applies to online communication tenfold, we can only read what we see, so jesting and bickering might often seem quite offensive for someone who's not aware it was only harmless messing around - but again, it has to be deemed as harmless by both sides, especially the receiving one.
Which is fine, but the problem with this rule is the very reason why hate speech legislation exists in the first place. If you defame a person, or a company, or an organisation, that person/company/organisation is a legal entity that can file suit, in the same way that an insulted person could submit a complaint here.
Religions, races, genders, sexual orientations have advocacy groups, but you cannot expect an entire race, religion or gender to submit a complaint.
Just as an example, one of the biggest problems on this forum is Islamophobia. We have very few Muslims here (I know of just one), and your rule would necessitate that an insulting post be specifically directed at him in his capacity as a Muslim.
Personally, as a German, I don't give two fucks about Nazi jibes from people like Regals, especially given the irony of his statements relative to his own political views. But the fact of the matter is that, by failing to act pre-emptively on hate speech, GOG has discredited itself and also alienated a good number of potential clients. I myself don't buy nearly as much as I used to on GOG simply because I no longer feel the desire to stick around on these forums and be motivated towards impulse purchases. I keep coming back because I hope things will change, but in reality it just gets worse.
And, as I pointed out elsewhere, because GOG specifically directs its services to British, French and German buyers (among others), it is LEGALLY required to remove hate speech (I mean actual hate speech as defined by the law, not just stuff that is deemed "offensive").