http://www.eurogamer.net/articles/2016-02-05-the-fallout-fan-made-to-destroy-his-records-for-a-refund?utm_source=eurogamer&utm_medium=email&utm_campaign=net-daily




ORIGINAL STORY 10.15am: The customer support team behind Bethesda's official store has made a Fallout fan smash their $125 limited edition vinyl soundtrack in order to gain a refund.

Paul Watson contacted the company after finding the first disc in his four-disc Fallout 3 soundtrack had arrived warped. (Full disclosure - Paul works over the other end of our office doing commercial things. Lovely guy.)

Watson provided photographic evidence and asked for a refund - which the provided. But on checking his account, it turned out he had only refunded $25 - the price of the one warped disc.

"Hello Paul," a "special tactics and reconnaissance" agent (aka customer support rep) wrote.

"You only showed that one of the records was damaged so we refunded you for that damaged record. If the other records are similarly affected, please provide photos. However if they are not affected and you still would like a full refund for the product, please follow the instructions below for this limited edition item.

Destroy the other records
Provide photos of the damaged records
"Once I get those photos I will happily refund you for your order. Thank you and have a wonderful day!"

Unable to get a replacement first disc, there was only one course of action left.

Bump.

Cheers mate, I can see it now, but it was totally gone for me for some reason, thanks again :)

14 minutes must be a *bump* record here.

It was to help me find a post that I couldnt see in my browser, now I can :)

I noticed that after having posted here. Blaurgh!

No worries, thanks for the reply :)

LOL. That was really... the worst refund policy ever?

No problem. It happens from time to time.

I nearly had a heartattack, reading the title.
But then I read it concerned Fallout 3 goodies.
So not really concerned anymore.

The same here. That's why the thread caught my eye. Just thinking about smashing a Vinyl gives me anxiety.

Not really. The usual case was "Please return the items and we'll send a replacement or refund". So instead of bothering him with mailing the physical items, they asked for proof of destruction. Similar case to how it's been done for decades.

why not ?

thats still 3 perfectly good records that were smashed there because support was an ass
does it matter because its "just"fallout 3 ?
3 perfectly good records have been smashed and support is an ass thats what matters

They weren't. They should have asked for the disks to be sent back to them, and once they received them, then issue the refund.
Or, you know, ask for proof of destruction, then issue replacements/refund.