Ice_Mage: 1. While you're logged in a web browser, open the account refresh link in a new tab.
2. Once the page has fully loaded, close the tab.
3. On your library page, press Ctrl+Shift+R to reload the page without the browser cache.

Average support response time is around 5 weeks. It's been this way for 2 years now. If the above didn't help, you can try sending a polite chat message with your support ticket number to a staff member like ponczo_. You'll need to first change your privacy settings to allow chat messages from anyone.

xgong1992: I purchased a game on 21st Feb. Game does not appear in the library. Contacted support, got robot response. Today is March 8th and the game is still not there. I have emailed support about this but no response. What exactly is happening?