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General discussion Excuses excuses(8 posts)(8 posts)
(8 posts)
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This is my favourite topic
Posted January 01, 2021
low rated
Excuses excuses is all i hear about the delay in giving back my money. I didnt play the game or download it and i notified them on release except i was informing the Gear website instead of GOG.

Below is a transcript did you get the same ?

Hello Kevakas,

Seeing the order is quite old I am afraid that a cash refund will be problematic. and if you would still wish for me to proceed with this I am going to need a PayPal account so that we can send the money that way.

Alternatively, I am more than happy to transfer this purchase into GOG Wallet Funds that you can use to buy a different game from our catalogue that you might enjoy.

Wallet Funds get assigned to your account immediately, help to avoid certain bank fees and have no expiration date.

Would you be happy with this solution?

Looking forward to hearing from you.
All the best,
Falran

To think i pre-ordered this on the GOG website as i wanted them to get 100% the money and i get this customer service response in return. I WILL NEVER EVER BUY ANY GAME FROM THESE GUYS AGAIN. and i WILL BE consulting MY BANK !
Posted January 01, 2021
avatar
Kevakas: Excuses excuses is all i hear about the delay in giving back my money. I didnt play the game or download it and i notified them on release except i was informing the Gear website instead of GOG.

Below is a transcript did you get the same ?

Hello Kevakas,

Seeing the order is quite old I am afraid that a cash refund will be problematic. and if you would still wish for me to proceed with this I am going to need a PayPal account so that we can send the money that way.

Alternatively, I am more than happy to transfer this purchase into GOG Wallet Funds that you can use to buy a different game from our catalogue that you might enjoy.

Wallet Funds get assigned to your account immediately, help to avoid certain bank fees and have no expiration date.

Would you be happy with this solution?

Looking forward to hearing from you.
All the best,
Falran

To think i pre-ordered this on the GOG website as i wanted them to get 100% the money and i get this customer service response in return. I WILL NEVER EVER BUY ANY GAME FROM THESE GUYS AGAIN. and i WILL BE consulting MY BANK !
good for you


Though yea, don't get me wrong. I do understand how frustrating these processes can be. Most of the time they are a picture perfect, coughs, company but yea a minor percentage does have to deal with these wrongdoings.

Overall it does seem you don't have to complain about anything. While reluctant and making the error of dropping the fault into your shoes instead of recognizing their own part in this delayed money back request there do seem to be a couple of possibilities left for getting a refund, either by using their own wallet or paypall.

I presume this is noted in the refunding policy how they deal with refunds money wise?
Post edited January 01, 2021 by Radiance1979
Posted January 01, 2021
They offer you a refund through PayPal, so why copy-paste your thread again?

Great excuse to leave this.
Post edited January 01, 2021 by NuffCatnip
Posted January 01, 2021
Ya, reading the post you provided they are not trying to make excuses to not give you your money back, they are asking for a Paypal account to return the money to.
Posted January 01, 2021
They are asking you for a Paypall account to give you your money back... What is the problem again?
Posted January 01, 2021
avatar
Kevakas: Excuses excuses is all i hear about the delay in giving back my money. I didnt play the game or download it and i notified them on release except i was informing the Gear website instead of GOG.

Below is a transcript did you get the same ?

Hello Kevakas,

Seeing the order is quite old I am afraid that a cash refund will be problematic. and if you would still wish for me to proceed with this I am going to need a PayPal account so that we can send the money that way.

Alternatively, I am more than happy to transfer this purchase into GOG Wallet Funds that you can use to buy a different game from our catalogue that you might enjoy.

Wallet Funds get assigned to your account immediately, help to avoid certain bank fees and have no expiration date.

Would you be happy with this solution?

Looking forward to hearing from you.
All the best,
Falran

To think i pre-ordered this on the GOG website as i wanted them to get 100% the money and i get this customer service response in return. I WILL NEVER EVER BUY ANY GAME FROM THESE GUYS AGAIN. and i WILL BE consulting MY BANK !
So let me get this straight.

You loved the DEVs so much, that you wanted to give them 100% of the money, but because of some hiccup or bug, and even though you are yet to play the game, you want to totally abandon them now?

Refunds should occur when warranted, but never made too easy to get. It looks to me however, that you have been given two reasonable choices, considering.
Posted January 01, 2021
Uhh I don't get it.
You're getting your money back, right?
What's the issue..?
Posted January 01, 2021
Didn't you already post this a few days a go?
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This is my favourite topic
Community
General discussion Excuses excuses(8 posts)(8 posts)
(8 posts)