It can be quite frustrating. :( It always perpetually feels like GOG is understaffed compared to the amount of work that they have before them to do, and the amount of customers they have to support. Support wait times used to be 24-48hrs and now they're what, like 3-4 weeks? When COVID hit it made sense that support times would be longer due to it affecting all businesses off guard globally, but then they need to adapt to reality over time and figure it out, figure out a way to become efficient with the current constraint and continue to provide value to the customer. Not sure what their current back log is but I stopped filing support requests a while back as it seemed pointless. People filing requests to wait 3 weeks to be told to do something they already did and said they did in their initial support request etc., like the support people never even read what they said due to working under pressure buried in a mountain of requests, whipping through them with cookie cutter templates rather than reading what the customer said etc.

GOG support used to be A1 top notch IMHO for years and years. Now I dunno.

Same thing with whoever is responsible for making standalone patches/downloads etc. I totally understand and expect them to be a few days behind Galaxy just due to technological differences in how things are prepared, that makes total sense. But it doesn't make sense when Galaxy gets a game update (and I do use Galaxy), but the standalone game files aren't updated for weeks/months because it is nobody's priority - probably because "99.9% of users just use Galaxy so it's no biggie if we slack on the downloadable files" or whatever the case may be.

It's really too bad that they don't spend some of that CDP doesn't spend some more of that $300 million they made from Cyberpunk to like double the support team size and double the GOG development teams sizes (Galaxy, web, backend, game building/patching, everything).

Ever since 2012 when I started buying video games again, the number of games I own on GOG far surpassed the number I owned on Steam as GOG was my preferred store to buy games on with few exceptions. My Steam game collection recently surpassed my GOG collection size as while I still shop on GOG, I've gotten more stuff on Steam in recent years for various reasons.

I miss the old GOG with Trevor Longino and his YouTube videos, the close community touch they had back then, but I guess those days are over to some degree at least.

One problem that virtually all companies end up having that produce software, is that the developers are prioritized to fix the biggest problems and/or spend time developing features/functionality deemed to drive revenue more than fixing low hanging fruit, long standing trivial bugs, or even long standing annoying problems. I think GOG suffers from this phenomenon also. I tell ya, I think every company doing any kind of development should have at least one developer who DOES NOT HAVE A MANAGER, who is tasked to just fix whatever random annoying problems in the software big or small that they feel like working on, not that they're TOLD to work on. Complete independence to track down issues not based on shareholder value, but based on what provides the customers with the best value at the developer's own discretion.

Such a developer would become an instant rock star in the community I bet, even if they were a nameless soul in the public eye. We would erect monuments to them.

Incidentally, CD Projekt RED needs at least 5 developers with this job description working on Cyberpunk right now too, as the "doesn't crash the game or break a quest" bugs that have existed for 7 months are getting real tiring to say the least.

There's a saying in the open source community geared towards project success: Release early, release often. I think commercial companies working with proprietary code could stand to benefit from this mindset also. That applies to game updates as well, release updates ASAP, and often.

I somehow seem to keep holding on to the faith that things will get better ... eventually ... wont they? Or did I have too much fisstech?