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bela555: What if a new patch brake the game?
What if it is a early access game and they abandon it?
What if it is a multiplayer game and they close the servers?
I'd personally see it (and US law agrees) that you'd have gotten your money's worth if you used the product for 2 years. Consider if you rented the thing how much it would have cost you, and basically consider the price a discounted rental fee. After that period of time, it's simply logical.

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SnappyD: I have sent GoG a question via support about this and if they reply with "no we do not" then I'm off to report them to the ACCC immediately. Screenshot this if you want, but if GoG ends up in court with Australia or closes shop to Australia I will be the cause of it.
Yep. Ruin the limited experience others get because you can't abuse a refund system. Just because something is legal does not make it right.
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SnappyD: Why would I ever shop on GoG when Steam is going to be much more lenient with me in regards to refunds?
The short answer is don't. I'm pretty sure no one wants the trouble someone who wants to abuse loopholes brings to the table. More trouble than it is worth.
Post edited May 27, 2018 by paladin181
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mike_cesara: I can see some possibilities.
1. Close the shop for Australia entirely
2. Put a DRM for Australia
3. Rise the prices for Australia
if the game cost you 10-15% of your monthly wages (like in my country), you would think twice before you buy.
I believe there are other solutions, perhaps someone else has more great ideas ; p
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SnappyD: I have sent GoG a question via support about this and if they reply with "no we do not" then I'm off to report them to the ACCC immediately. Screenshot this if you want, but if GoG ends up in court with Australia or closes shop to Australia I will be the cause of it.
I have no clue what you are trying to prove to be honest ; )
and I have better use for my HDD space than screenshot every ridiculous post on the internet mate..
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SnappyD: Why would I ever shop on GoG when Steam is going to be much more lenient with me in regards to refunds?
Because, unlike Steam, GOG can't take your games away.
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mike_cesara: I can see some possibilities.
1. Close the shop for Australia entirely
2. Put a DRM for Australia
3. Rise the prices for Australia
if the game cost you 10-15% of your monthly wages (like in my country), you would think twice before you buy.
I believe there are other solutions, perhaps someone else has more great ideas ; p
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SnappyD: I have sent GoG a question via support about this and if they reply with "no we do not" then I'm off to report them to the ACCC immediately. Screenshot this if you want, but if GoG ends up in court with Australia or closes shop to Australia I will be the cause of it.
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kbnrylaec: I have nothing against you. It is your right to refund anything.
But I really think it is not reasonable to refund any games bought 2 years ago.
No matter how bad the game is, or what problem you encounterd with the game.

The specific law of Australia is ridiculous for me.
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SnappyD: Why would I ever shop on GoG when Steam is going to be much more lenient with me in regards to refunds?
You are not required by Australian LAW to be a GOG member; in case you didn't know.
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kbnrylaec: I think you have to ask GOG Support to get the offitial answer.
GOG itself is not an Australia company, and buying games here are basically buying goodies abroad.
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SnappyD: Steam used that same argument in court and lost.
Australian courts don't have jurisdiction over foreign companies. Unless they've got some sort of presence in the country.

Allowing foreign courts to exercise control over foreign entities would be crazy.

What tends to happen is that there's nothing that the authorities can seize and the judgment goes unpaid. In most cases the defendant doesn't even bother to show up in court as the court doesn't have the legal authority to force them to show up.

The detail you're probably glossing over is that Valve has some sort of presence in Australia that the authorities could seize to pay the judgment.
Hmmm... i would say they would probably abide with any and all laws they could within reason. Having a decent refund policy and the like goes a long ways towards that.

However the problem really... is the internet speed. At least 2 people i know in that area that get like 5k/s, which... doesn't work well with the newer larger games, even older games like Fallout which are going to be 200-500Mb take hours or days to download. Not to mention the taxes and some of the rating laws, where if they refuse to rate something it's banned. Remember Hotline Miami 2 a couple years ago?
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SnappyD: I have sent GoG a question via support about this
I think you need to stop playing "What if..." and wait for a response. You're making assumptions that may or may not be correct.
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SnappyD: I have sent GoG a question via support about this and if they reply with "no we do not" then I'm off to report them to the ACCC immediately. Screenshot this if you want, but if GoG ends up in court with Australia or closes shop to Australia I will be the cause of it.

Why would I ever shop on GoG when Steam is going to be much more lenient with me in regards to refunds?
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NovumZ: You are not required by Australian LAW to be a GOG member; in case you didn't know.
Muh ancap fantasy, muh libertarian beliefs! Too bad this is the real world.
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SnappyD: Steam used that same argument in court and lost.
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hedwards: Australian courts don't have jurisdiction over foreign companies. Unless they've got some sort of presence in the country.

Allowing foreign courts to exercise control over foreign entities would be crazy.

What tends to happen is that there's nothing that the authorities can seize and the judgment goes unpaid. In most cases the defendant doesn't even bother to show up in court as the court doesn't have the legal authority to force them to show up.

The detail you're probably glossing over is that Valve has some sort of presence in Australia that the authorities could seize to pay the judgment.
It's the other way around, a foreign company can't expect that the other countries laws don't apply to them even though they deal with customers from that country. Dude just Google "Steam Australia Court" to see what I'm talking about before rambling on things you're clueless about.
Post edited May 28, 2018 by SnappyD
[This sounds very serious now..
Post edited May 28, 2018 by mike_cesara
Couldn't I put a few names to that little fella.
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Tauto: Couldn't I put a few names to that little fella.
That little fella was quite good actually ; )
Bringing back a pair of old welly's or a bowl of melted ice cream or even a game to the shop after such a long time doesn't seem very mature to me. It's like calling back money from a painter a few years later because I got bored with the colour of my walls..
Anyway, going back to enjoy one of my games ; p
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Tauto: Couldn't I put a few names to that little fella.
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mike_cesara: That little fella was quite good actually ; )
Bringing back a pair of old welly's or a bowl of melted ice cream or even a game to the shop after such a long time doesn't seem very mature to me. It's like calling back money from a painter a few years later because I got bored with the colour of my walls..
Anyway, going back to enjoy one of my games ; p
A key with zero play time is not comparable to a bowl of icecream or a painted wall. It's in the same condition as when I first got it. Take it up with the ACCC if it upsets you so much but it's perfectly legal where I'm from.
I sense insomnia..
I swear I haven't had a look at those walls. I was abroad at the time in a matter of fact ; )

It is only my point of view and honestly have better things to do than looking at some ACCC's, not bothered at all.
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SnappyD: A key with zero play time is not comparable to a bowl of icecream or a painted wall. It's in the same condition as when I first got it. Take it up with the ACCC if it upsets you so much but it's perfectly legal where I'm from.
Aha, so you'd only return a game with zero play time? Of course, you can prove that with Steam. How exactly would you prove that with GOG other than having never downloaded the game?
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SnappyD: A key with zero play time is not comparable to a bowl of icecream or a painted wall. It's in the same condition as when I first got it. Take it up with the ACCC if it upsets you so much but it's perfectly legal where I'm from.
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SirPrimalform: Aha, so you'd only return a game with zero play time? Of course, you can prove that with Steam. How exactly would you prove that with GOG other than having never downloaded the game?
It's the games I've never downloaded that I want refunded.