Just wondering if GoG follows Australias refunds laws on the basis that they operate to Australian consumers. GoG claims on their refund policy page that refunds must be within 30 days but such claims hold no water in Australian law.
Thanks.

I think you have to ask GOG Support to get the official answer.
GOG itself is not an Australia company, and buying games here are basically buying goodies abroad.

Steam used that same argument in court and lost.

Use PayPal,it's guaranteed.Got a refund as wallet money once.That was because I accidentally purchased game for myself when I wanted to gift it to a friend.

Yes.

Consumer law ensures the product is fit for purpose, does not give guilt free returns.

If it doesn't work and GoG can't fix it, you are entitled to a refund.

Even after 30 days like they list on their refund page?

I did not understand anything but I take a toast to Australian Spiders. Cheers!

Surely there must be some kind of time limit in Australian law? Or can you literally use something for 20 years and when it eventually breaks, return it for a full refund? I call BS. Perhaps it specifies longer than 30 days, but it can't be much longer.

That's actually the correct answer. SnappyD, you need to contact staff directly and ask them. We're just your fellow customers here and any answer we provide isn't official.

For reference though, here's their refund policy. Looks like sections 3-5 are what you're looking at:

https://support.gog.com/hc/en-us/articles/115000487189-Money-Back-Guarantee-Policy

The topic has come up previously a number of times. Unfortunately one of our active posters are the land down under and that's throwing off the google searches.

Good luck

Steam has no problems with me refunding 2 year old games. They do with players from other countries.

I have nothing against you. It is your right to refund anything.
But I really think it is not reasonable to refund any games bought 2 years ago.
No matter how bad the game is, or what problem you encounterd with the game.

The specific law of Australia is ridiculous for me.

What if a new patch brake the game?
What if it is a early access game and they abandon it?
What if it is a multiplayer game and they close the servers?

Yeah. Because it's impossible to "return" a DRM-free game, you can't have a no-questions-asked refund without DRM.

I have sent GoG a question via support about this and if they reply with "no we do not" then I'm off to report them to the ACCC immediately. Screenshot this if you want, but if GoG ends up in court with Australia or closes shop to Australia I will be the cause of it.
Why would I ever shop on GoG when Steam is going to be much more lenient with me in regards to refunds?