Hello,

Last week I received a games on your wishlist are now discounted email, and bought some of them. The prices were showing up correctly in my cart (same browser as the email, there should have been no cookie issues, no VPN used), but at the last moment of checkout, prices increased, and a total of $25 became $50. I opened a support ticket requesting that the prices in my email be honored. That was Monday 8/28. No response since, except an autoresponse to the original request.

I saw some posts that indicate that by GoG standards, 3 days without support response is normal and that people usually have to wait weeks.

Has anyone else experienced this, discounted games from an email displaying the correct price in the shopping cart, but when you check out, prices increase greatly? Can I expect that a human will get back to me eventually and give me a partial refund for my order?

Do I understand this correct: you saw the price(s) increase and bought the game(s) anyway (for that higher price)?

If that's the case...why would you do that?

I have seen that happen before with games that were on sale at the time when I put them into my cart, and then I didn't complete the purchase, and then when I went to complete the purchase later, after the sale for those games had ended but whilst they were still in my cart at their sale prices, then yes, the prices increased greatly when I went to check out.

Hello, These days, 1 week should be the average delay to get a first response.

Like Ancient-Red-Dragon said above, if the deal ends before you can pay for the item, then it goes up.

I only hope you mean you want the discount to re-apply and not that you need a refund because you bought it anyway. The former I doubt you'll get traction on.

In any case, you'll have to wait for support to get back to you, I'm afraid.

I should have made that clearer. The prices in the cart changed after I pressed one of the radio buttons to change the credit card. I saw that the total had doubled as my finger was already pressing the checkout button. I know, my mistake.

So I actually bought the games, and I don't want a complete refund, just the difference to the originally advertised price.

The email says "promo ends on September 12th" so it wasn't a case of clicking on an old offer that had expired.

In my wishlist emails, it has date and time, for example:
PROMO ENDS ON SEP 12, 2023, 12:59 AM GMT+3

Notice that GMT+3 part. Unfortunately, you have to convert whatever you get to your local time. It would be nice if they could convert time to your local time. But many countries have multiple time zones and you could be on vacation anywhere in the world, so you have to do this conversion yourself. Bottom line is sales can end in the middle of the day. Also with local time conversion it's not as simple as always adding/subtracting X hours, because daylight savings time (shift by one hour) may start/end at different times in a year in different locations. Many sales on the front page have that countdown counter and that should use your browser's local time.

GOG are notorious for getting the announced end time of their sales wrong so you'd think they'd be sympathetic to someone who missed a sale by a few minutes. Oops.