There is a new one out now:)

Nice

IT WAS ALL DOWN TO YOU
(for gud or for bad, we'll see... ;) )

CAPSCAPSCAPSCAPS

you had to always do that, for every support

Now there's refunds and returns feedback in orders section of questionnaire, but support response is overly long for some weird reason.
Request #568402

Agreed 100% with your entire post.....people are worrying too much without even seeing what happens first.

The funny thing is that first some complained we needed such refund options, and now we have them and some others are complaining it's not a good idea.....GOG can't win, it seems...someone will always grip over what they do. :|

That's the way it always has been - nothing we can do to change it. :)

The implication being it doesn't matter what they do? Just because there's people complaining on both sides of the argument doesn't mean they're both equally good or bad.

They aren't always, but essentially I mean they should just do what they think is best and see what happens instead of trying to placate those who are not easily placated/those who get easily upset or worried(i.e. stuff like the firing of some staff over tweets as but one knee jerk example from the recent past).
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Yup, someone will always want something more or find something else to complain about.

(To all: This isn't to say they all hold complaint/ideas without merit)

Curious; was "Do not like" an viable, refundable option in this questionnaire? There are one or two games I'm a bit unsure about. All info and gameplay I saw did not helped either so I had to try them directly myself to see if I like them.

+1

FWIW we have a very consumer-friendly legal framework in Australia, so much so that I can return anything "because I don't like it" within the warranty period. This is a catch-all condition that helps alleviate the instance when the purchase was made on the hope that the product would satisfy something it was not specifically advertised to do, and didn't.

And that's how it (legally) is in much of the world. It's just some parts of it, for some reason people seem to think that corporations deserve greater rights than human beings, and a company with a baseline decent human-being level of a refund policy is somehow "giving away stuff for free".