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General discussionConversational Free-For-All Thread.(115912 posts) (115912 posts) 
(115912 posts) 
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This is my favourite topic
Posted January 24, 2015
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HypersomniacLive: No, but I participated in the Witcher Adventure Beta; the bloody thing didn't work properly back then, and I uninstalled everything, so this could be related, as I'm also getting the error on all of my account pages.

I'm starting to think it could be a combination of things - something Galaxy related, plus logging out and clearing cache and cookies, and the notorious by now inability of GOG to code properly for Gecko Engine based browsers.

And look how many people have come forward with the same issues, good thing I decided to start the thread and not wait for Firek's response.
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adaliabooks: I'm not sure whether it's Galaxy related or not, the GalaxyAccounts variable appears to just be the name for your account details and it gets set by a function called loginInit. Unfortunately it's pretty impossible to decipher the javascript as it is because there is no formatting what so ever...

I've tried opening the site in Firefox (as that seems to be where most people are having problems) and logged in and out, cleared cache while logged in (which did make the games in my library fail to open, as you would expect) but couldn't replicate your issues.

It almost looks like your cookies are being cleared after you access your account (so you get it, but then it doesn't recognise you're logged in) but I don't see how or why (or why it would affect multiple users if that were the case).
See my post here.
Posted January 24, 2015
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HypersomniacLive: See my post here.
Yeah, just seen it. At least you can get in.

It does seem to be a Firefox issue, just wondering why mine works? It's updating now (just in case it's something to do with newer versions) and I'll try it again.
Posted January 24, 2015
low rated
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adaliabooks: I'm not sure whether it's Galaxy related or not, the GalaxyAccounts variable appears to just be the name for your account details and it gets set by a function called loginInit. Unfortunately it's pretty impossible to decipher the javascript as it is because there is no formatting what so ever...

I've tried opening the site in Firefox (as that seems to be where most people are having problems) and logged in and out, cleared cache while logged in (which did make the games in my library fail to open, as you would expect) but couldn't replicate your issues.

It almost looks like your cookies are being cleared after you access your account (so you get it, but then it doesn't recognise you're logged in) but I don't see how or why (or why it would affect multiple users if that were the case).
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HypersomniacLive: See my post here.
It's been going on for a week,I'm sure they see all the other Problem posts:-)
Posted January 24, 2015
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HypersomniacLive: See my post here.
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gunsynd: It's been going on for a week,I'm sure they see all the other Problem posts:-)
Well, I got only one reply to my support ticket (initially submitted before things got worse), and GOG support claimed that it was just an issue with Chrome which they fixed, and that I should log out, clear cache, and log back in, and that I'd be golden.

I replied back the same day saying that I'm on the latest Firefox, and that their little trick didn't help. Two days later, things got worse.

It's poor business to basically lock customers out of their accounts because of recoding something to push sales of new releases. What good does it do me to purchase a new game if I can't download it (unless I use their preferred browser)?


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adaliabooks: Yeah, just seen it. At least you can get in.

It does seem to be a Firefox issue, just wondering why mine works? It's updating now (just in case it's something to do with newer versions) and I'll try it again.
No, people on Firefox, Safari, IE and old versions of Opera (don't recall the Engine that one uses) are having the same issues. Looks like all non-Chrome browsers are affected.
Post edited January 24, 2015 by HypersomniacLive
Posted January 24, 2015
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gunsynd: It's been going on for a week,I'm sure they see all the other Problem posts:-)
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HypersomniacLive: Well, I got only one reply to my support ticket (initially submitted before things got worse), and GOG support claimed that it was just an issue with Chrome which they fixed, and that I should log out, clear cache, and log back in, and that I'd be golden.

I replied back the same day saying that I'm on the latest Firefox, and that their little trick didn't help. Two days later, things got worse.

It's poor business to basically lock customers out of their accounts because of recoding something to push sales of new releases. What good does it do me to purchase a new game if I can't download it (unless I use their preferred browser)?
Seriously hoping that the additional GOG office will result in having support staff that are available 24 hours a day, 7 days a week.
Having people with no access to their games wait until the weekend's over is not exactly great.
I don't know if they're having problems getting more people due to location or what, but stuff being broken so badly for days on end is pretty bad for a site that depends on functionality to make money.
Posted January 24, 2015
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adaliabooks: Yeah, just seen it. At least you can get in.

It does seem to be a Firefox issue, just wondering why mine works? It's updating now (just in case it's something to do with newer versions) and I'll try it again.
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HypersomniacLive: No, people on Firefox, Safari, IE and old versions of Opera (don't recall the Engine that one uses) are having the same issues. Looks like all non-Chrome browsers are affected.
But my Firefox still works... despite trying everything to break it.

Oh well, I doubt we'll find out until Monday when most of the staff come back...
Posted January 24, 2015
low rated
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HypersomniacLive: Well, I got only one reply to my support ticket (initially submitted before things got worse), and GOG support claimed that it was just an issue with Chrome which they fixed, and that I should log out, clear cache, and log back in, and that I'd be golden.

I replied back the same day saying that I'm on the latest Firefox, and that their little trick didn't help. Two days later, things got worse.

It's poor business to basically lock customers out of their accounts because of recoding something to push sales of new releases. What good does it do me to purchase a new game if I can't download it (unless I use their preferred browser)?
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CarrionCrow: Seriously hoping that the additional GOG office will result in having support staff that are available 24 hours a day, 7 days a week.
Having people with no access to their games wait until the weekend's over is not exactly great.
I don't know if they're having problems getting more people due to location or what, but stuff being broken so badly for days on end is pretty bad for a site that depends on functionality to make money.
Sure is and I feel for the people having problems,but I'll bet it has a lot to do with intergrating Galaxy:-)
Posted January 24, 2015
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HypersomniacLive: Well, I got only one reply to my support ticket (initially submitted before things got worse), and GOG support claimed that it was just an issue with Chrome which they fixed, and that I should log out, clear cache, and log back in, and that I'd be golden.

I replied back the same day saying that I'm on the latest Firefox, and that their little trick didn't help. Two days later, things got worse.

It's poor business to basically lock customers out of their accounts because of recoding something to push sales of new releases. What good does it do me to purchase a new game if I can't download it (unless I use their preferred browser)?


No, people on Firefox, Safari, IE and old versions of Opera (don't recall the Engine that one uses) are having the same issues. Looks like all non-Chrome browsers are affected.
I logged into IE and tried everything and it works ok for me. I do use Chrome normally though and have had no issues.
Posted January 24, 2015
low rated
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HypersomniacLive: Well, I got only one reply to my support ticket (initially submitted before things got worse), and GOG support claimed that it was just an issue with Chrome which they fixed, and that I should log out, clear cache, and log back in, and that I'd be golden.

I replied back the same day saying that I'm on the latest Firefox, and that their little trick didn't help. Two days later, things got worse.

It's poor business to basically lock customers out of their accounts because of recoding something to push sales of new releases. What good does it do me to purchase a new game if I can't download it (unless I use their preferred browser)?

No, people on Firefox, Safari, IE and old versions of Opera (don't recall the Engine that one uses) are having the same issues. Looks like all non-Chrome browsers are affected.
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trentonlf: I logged into IE and tried everything and it works ok for me. I do use Chrome normally though and have had no issues.
Well Granny your lucky,a lot of people are having problems :-)
Posted January 24, 2015
So is anyone in the forum not having a shit day? :P Everywhere I go people are pissed. Anyone see a butterfly or have a good bowel movement, or fall in love, maybe catch a gentle breeze?

Anyone?

Anyone?

Beuller?
Posted January 24, 2015
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tinyE: So is anyone in the forum not having a shit day? :P Everywhere I go people are pissed. Anyone see a butterfly or have a good bowel movement, or fall in love, maybe catch a gentle breeze?

Anyone?

Anyone?

Beuller?
Me
Posted January 24, 2015
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tinyE: So is anyone in the forum not having a shit day? :P Everywhere I go people are pissed. Anyone see a butterfly or have a good bowel movement, or fall in love, maybe catch a gentle breeze?

Anyone?

Anyone?

Beuller?
I'm fine :)
Posted January 24, 2015
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tinyE: So is anyone in the forum not having a shit day? :P Everywhere I go people are pissed. Anyone see a butterfly or have a good bowel movement, or fall in love, maybe catch a gentle breeze?

Anyone?

Anyone?

Beuller?
Having an awesome day :)
Posted January 24, 2015
low rated
His just been going to the wrong threads:-)
Posted January 24, 2015
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tinyE: So is anyone in the forum not having a shit day? :P Everywhere I go people are pissed. Anyone see a butterfly or have a good bowel movement, or fall in love, maybe catch a gentle breeze?

Anyone?

Anyone?

Beuller?
Not having a shit day here.
Course, I might put on a really bad video game in a bit, but that's my own stupidity.

How's the day going on your end?
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This is my favourite topic
Community
General discussionConversational Free-For-All Thread.(115912 posts) (115912 posts) 
(115912 posts)