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On March 31st we are going to discontinue the Fair Price Package program. Let us explain the reasoning behind this decision.

We came up with Fair Price Package (FPP) as a way to make up the price difference between various countries. Some games on GOG.COM have regional pricing, meaning the price of the same game in one place can be higher compared to its price in North America. In countries where the game is more expensive, we give users the equivalent of the price difference in GOG Wallet funds. In actual numbers, on average, we give users back 12% of the game price from our own pocket. In some cases, this number can reach as high as 37%.

In the past, we were able to cover these extra costs from our cut and still turn a small profit. Unfortunately, this is not the case anymore. With an increasing share paid to developers, our cut gets smaller. However, we look at it, at the end of the day we are a store and need to make sure we sell games without a loss.

Removing FPP is not a decision we make lightly, but by making this change, we will be able to offer better conditions to game creators, which — in turn — will allow us to offer you more curated classic games and new releases. All DRM-free.

We wanted to make sure you have some lead time to still benefit from the Fair Price Package. The program will last until the 31st of March, 2019, so if you would like to take advantage of it, now is the time. The funds you gather from the program will keep the 12 months expiration date from the moment you’ve been granted your last funds.
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First of all, thank you for your support. This was not an easy decision to discontinue the FPP program and we're grateful to you for understanding the reasons behind it. We see that quite a few of you raised concerns about GOG's future. As a part of publicly traded company, we can't comment on any financial results until they are officially reported, but we want to ensure you everything is good with GOG. Being part of a big gaming company, some reports - especially some given by significant media outlets - can often sound much scarier than reality.

You've been also concerned about your access to the games you’ve purchased on GOG. We've covered this topic years ago and it's been in our User Agreement for a long time (please check the section 17.3). This is not only a legal obligation to you but a core part of our ethics as a company.

But don’t worry, all is good, and we have a great plan for the future of GOG. We can’t wait for you to see some of the exciting things we have coming very soon.

EDIT: pinned
Post edited February 26, 2019 by elcook
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Fesin: snip
Whatever, pretend like you have a clue what you are talking about and that you are some PR guru...
Why do you think clickbait journalists are going to publicize a GoG PR release when they ignore them whenever they can unless they can spin it as bad news for clicks? Your plan doesn't work...

You are also one of those people acting as if Epic is serious competition with the 29 games in their store, 1/5 they are giving out for free, making them some sort of juggernaut.

Epic Game Store right now is that small dog whose bark is bigger than its bite. They do not seem to be trying at all to compete with GoG. They don't seem to be pursuing every little small-time indie release. They are competing directly over DRM'd AAA releases plus releases from "AAA indies". Seems they are trying to lure EA and Ubisoft away from their proprietary storefronts. They are not going to be adapting old games to work on modern systems for just a 12% cut. All these people worrying about Epic haven't gone to their site to see all the nothing on their store...

Epic is not competition for GoG. Their focus seems to be to steal high-priced high-publicity titles and only those titles from Steam. At a 12% cut, the threshold to make a profit will be much higher sales and older games won't cut it for them. The main way Epic affects GoG is by giving developers leverage to push for a bigger cut of the pie.
Imho they should focus on attracting more customers.

I hope some of the things they announced will be a client redesign, better discounts and reverting Gwent to its better state.

Not holding my breath for the last one ofc.
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Fesin: snip
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RWarehall: Whatever, pretend like you have a clue what you are talking about and that you are some PR guru...
Why do you think clickbait journalists are going to publicize a GoG PR release when they ignore them whenever they can unless they can spin it as bad news for clicks? Your plan doesn't work...
It's becoming very obvious to me that you have no idea what you are talking about and I'm starting to wonder why I'm even still replying to you. It's because that's what news sites usually do, especially if it's a direct follow up to their stories. Even shitty ones like Kotaku mention something that's in direct response to their own reporting.
Post edited February 27, 2019 by Fesin
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RWarehall: Whatever, pretend like you have a clue what you are talking about and that you are some PR guru...
Why do you think clickbait journalists are going to publicize a GoG PR release when they ignore them whenever they can unless they can spin it as bad news for clicks? Your plan doesn't work...
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Fesin: Because that's what news sites usually do, especially if it's a direct follow up to their stories. Even shitty ones like Kotaku mention something that's in direct response to their own reporting.
Yet, they don't. Have you ever read a story on Kotaku?
And how is a statement that "we can't talk about the financials" going to be reported as a direct response. It's a non-answer. No, they will not cover such a non-answer.
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Fesin: Because that's what news sites usually do, especially if it's a direct follow up to their stories. Even shitty ones like Kotaku mention something that's in direct response to their own reporting.
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RWarehall: Yet, they don't. Have you ever read a story on Kotaku?
And how is a statement that "we can't talk about the financials" going to be reported as a direct response. It's a non-answer. No, they will not cover such a non-answer.
Yes, they will. You know nothing about PR, marketing, news, media or anything related to it, sorry to tell you.
I have already made several suggestions what they could put into a such a press release, you just keep ignoring it. I also said that they should make a visible statement on their own site since not every user of GOG reads the forums.

Now please stop talking about stuff you cannot understand. You are embarrassing yourself.

Good night.

PS: Shame on you for attacking me with those ad hominem attacks because you are unable to counter my arguments. I now understand why your reputation sits at -313. Seems very well deserved.

*Modded, please refrain from using offensive languages.
Post edited February 28, 2019 by Ashleee
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Fesin: snip
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RWarehall: Whatever, pretend like you have a clue what you are talking about and that you are some PR guru...
Why do you think clickbait journalists are going to publicize a GoG PR release when they ignore them whenever they can unless they can spin it as bad news for clicks? Your plan doesn't work...

You are also one of those people acting as if Epic is serious competition with the 29 games in their store, 1/5 they are giving out for free, making them some sort of juggernaut.

Epic Game Store right now is that small dog whose bark is bigger than its bite. They do not seem to be trying at all to compete with GoG. They don't seem to be pursuing every little small-time indie release. They are competing directly over DRM'd AAA releases plus releases from "AAA indies". Seems they are trying to lure EA and Ubisoft away from their proprietary storefronts. They are not going to be adapting old games to work on modern systems for just a 12% cut. All these people worrying about Epic haven't gone to their site to see all the nothing on their store...

Epic is not competition for GoG. Their focus seems to be to steal high-priced high-publicity titles and only those titles from Steam. At a 12% cut, the threshold to make a profit will be much higher sales and older games won't cut it for them. The main way Epic affects GoG is by giving developers leverage to push for a bigger cut of the pie.
And while we're at it, doesn't the relatively recent rerelease of Jill of the Jungle (November 2018) indicate that Epic is likely to keep working together with GOG for older games?
It is scary how much store credit this system have given me, and I don't even live in a country known for expensive games.
It will affect how many games I buy, specially aat full price. But there is no wherre else I would rather want to spennd my money.

I love you for being open about this sad change but more than that I love that you tried in the first place.
When you offer something to the customer, to remove it you have to offer something that looks much better. You can't just take it off. It's one of the basic rules.
Definitely an understandable change and glad for the in depth update on the situation, especially given the worries about gog's future.

While I haven't personally benefited much from the FPP, it is sad to see it go and things will likely get worse from here if you no longer have to justify taking the hit. But I'd say most of your users are aware regional pricing isn't gog's fault and at the end of the day, losing money on sales is not a solution to the problem.

In my opinion what makes gog really stand apart is the 'you buy it, you own it' approach, and this is something desperately needed in today's marketplace of 'online services'. The reassurances regarding section 17.3 in the User Agreement are welcome, but honestly the thing that makes me rest easy about purchasing here is the knowledge that my downloaded backups are forever. No hassle, no questions asked, and you will have my support as long as this continues to be the case.

If this means dealing with a clunky website or paying a little more (or rather, on par with what other store fronts would charge) I'm happy to do so.
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Fesin: Moronic bullshit
GoG has been trying for years to get positive press and failed but the "great Fesin" knows everything. And here you go calling me "retarded", talk about ad hominem attacks.

Show me where Kotaku or Polygon or any of these clickbait journalists have taken a GoG press response and not spun it into something else? Show me where they have had anything positive to say about anyone really.

Most of what I said in GoG's defense they cannot say themselves. They cannot talk about how they are currently doing and even talking about past press releases would be implying they still apply now.

Go away loser!

*Modded, please refrain from using offensive languages.
Post edited February 28, 2019 by Ashleee
You really should start introducing regional pricing like Steam. But this time, not from your pocket, tell those publishers to follow the rules. Maybe you can get more customers that way. Only few, say, from Indonesia are willing to purchase Darksiders 3 with USD full price....
So, let me get this straight. In an attempt to stay competitive with a rival platform, you're going to cut a program that benefits the customers to pay for a new program that only benefits the content creators. I'm no marketing expert, but screwing over the customer base doesn't sound like a smart move.
As a North American, I don't care. Just keep providing a DRM-free library, and I'll keep buying.
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gibbeynator: So, let me get this straight. In an attempt to stay competitive with a rival platform, you're going to cut a program that benefits the customers to pay for a new program that only benefits the content creators. I'm no marketing expert, but screwing over the customer base doesn't sound like a smart move.
Well, if you read the post, it seems like they're going to stop a program that does, indeed, benefit the customers and pay content creators what is (apparently, according to average sales standards) a fair cut. Unfortunately we can't have both, or, as stated, GOG would start taking a loss in which case they'd go out of business - that's generally how it works if you intentionally lose profit. It's not like they're changing their pricing. I've always gotten a bit of advantage from the FPP where I've lived, and sure, I'll be sad to see it go. But I also realise that GOG curates their game releases a lot, so they tend to only sell things that are at least functional, which is more than some of their competitor platforms. I'm willing to help support them continue this work, and even give then content creators a fair share at the same time.

If I was to complain about anyone, it'd be executives in whatever company that earn an undue share, but I'll just end up being called a socialist or (gasp!) a communist.
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gibbeynator: So, let me get this straight. In an attempt to stay competitive with a rival platform, you're going to cut a program that benefits the customers to pay for a new program that only benefits the content creators. I'm no marketing expert, but screwing over the customer base doesn't sound like a smart move.
If content creators moves away from GOG altogether in favor of other storefronts, there won't be any customer base anyway.
Post edited February 27, 2019 by Psykopat89