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On March 31st we are going to discontinue the Fair Price Package program. Let us explain the reasoning behind this decision.

We came up with Fair Price Package (FPP) as a way to make up the price difference between various countries. Some games on GOG.COM have regional pricing, meaning the price of the same game in one place can be higher compared to its price in North America. In countries where the game is more expensive, we give users the equivalent of the price difference in GOG Wallet funds. In actual numbers, on average, we give users back 12% of the game price from our own pocket. In some cases, this number can reach as high as 37%.

In the past, we were able to cover these extra costs from our cut and still turn a small profit. Unfortunately, this is not the case anymore. With an increasing share paid to developers, our cut gets smaller. However, we look at it, at the end of the day we are a store and need to make sure we sell games without a loss.

Removing FPP is not a decision we make lightly, but by making this change, we will be able to offer better conditions to game creators, which — in turn — will allow us to offer you more curated classic games and new releases. All DRM-free.

We wanted to make sure you have some lead time to still benefit from the Fair Price Package. The program will last until the 31st of March, 2019, so if you would like to take advantage of it, now is the time. The funds you gather from the program will keep the 12 months expiration date from the moment you’ve been granted your last funds.
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First of all, thank you for your support. This was not an easy decision to discontinue the FPP program and we're grateful to you for understanding the reasons behind it. We see that quite a few of you raised concerns about GOG's future. As a part of publicly traded company, we can't comment on any financial results until they are officially reported, but we want to ensure you everything is good with GOG. Being part of a big gaming company, some reports - especially some given by significant media outlets - can often sound much scarier than reality.

You've been also concerned about your access to the games you’ve purchased on GOG. We've covered this topic years ago and it's been in our User Agreement for a long time (please check the section 17.3). This is not only a legal obligation to you but a core part of our ethics as a company.

But don’t worry, all is good, and we have a great plan for the future of GOG. We can’t wait for you to see some of the exciting things we have coming very soon.

EDIT: pinned
Post edited February 26, 2019 by elcook
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Honesty is the main thing I get from the announcement and I respect that. It is sad to see this store "feature" go, but, being honest myself, I never bought a game here because of the extra wallet funds it could get me, but I surely appreciated it when it occurred. In other words, it always seemed to me as a nice bonus feature and not as a prerequisite that could affect my choice of games. If I want a game, I buy it. If I can't afford it, I wait for a sale or for some time when I will have some extra money to spend.
GOG, please stay true to DRM-freedom, get all the oldies we deserve, get the new ones too and don't be afraid to experiment with a more liberated curation approach. (does that last one make any sense or should I rephrase it? :) )
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elcook: But don’t worry, all is good, and we have a great plan for the future of GOG. We can’t wait for you to see some of the exciting things we have coming very soon.
Now I'm really afraid...

:-P

No, honestly, thanks for the feedback. I like you guys a lot and I hope things turn out well for us all. But, as I wrote in that other thread - you have to go out more. Get more coverage on the big gaming sites, object rumours of your impending death REAL LOUD. Don't be afraid to call bullshit...
I think you really need to be more agressive in stating who you are and what you want to do. People actually like that most of the time. Currently it seems your users do all the marketing for you - i.e. on the Heise.de forum when they talk games. That's good, but not enough - when people support you they want you to support them in return. No communication from your side - they will feel left alone and stop.
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RWarehall: I highly suggest you look at my post in the other thread where I provide the numbers for GoG since 2012 as appeared on their financial statements.
Happen to have that sort of breakdown of income too?
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toxicTom: I think you really need to be more agressive in stating who you are and what you want to do.
Are they still anything other than just a business wanting to make profits? Because they stated loudly and clearly who they were and what they wanted to do before the "good news" of 2014 and then it turned out it wasn't so.
(But otherwise, great post there. Not gonna reply in that other thread too though, just checked now for RWarehall's breakdown, don't care to have multiple such threads popping up with activity. Too little left to bother with as it is.)
Post edited February 26, 2019 by Cavalary
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elcook: But don’t worry, all is good
That's good to hear.

Gog should pursue immediate legal action against Jason Schreier of Kotaku, whose slanderous and highly sensationalised reporting has sent your community into full-on panic mode, which will no doubt further adversely affect gog's bottom line.
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elcook: First of all, thank you for your support. This was not an easy decision to discontinue the FPP program and we're grateful to you for understanding the reasons behind it. We see that quite a few of you raised concerns about GOG's future. As a part of publicly traded company, we can't comment on any financial results until they are officially reported, but we want to ensure you everything is good with GOG. Being part of a big gaming company, some reports - especially some given by significant media outlets - can often sound much scarier than reality.

You've been also concerned about your access to the games you’ve purchased on GOG. We've covered this topic years ago and it's been in our User Agreement for a long time (please check the section 17.3). This is not only a legal obligation to you but a core part of our ethics as a company.

But don’t worry, all is good, and we have a great plan for the future of GOG. We can’t wait for you to see some of the exciting things we have coming very soon.

EDIT: pinned
You have my sword.
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elcook: This was not an easy decision to discontinue the FPP program and we're grateful to you for understanding the reasons behind it.
Absolutely. We want to see GoG strong, live long and prosper.
GoG is an oasis in the dishonesty and greed quagmire out there. Wishing you the very best.
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zgrillo2004: Never understood what FPP is or what it did, but since I live in NA, it seemed that it didnt affect me. maybe an explanation to this will be nice.
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RyaReisender: Let's say there's a game that sells for $50 in the US.

Now the same game may cost $65 in another country because that country has for example additional taxes when buying something or the economy of the country is simply stronger than in the US, so people can afford more.

Now with the FPP, when I bought this game for $65, I would at the same time gets $15 from GoG as store credit.

That worked because GoG had a share of 30%. So if I bought the game, the developer would get $45.5 and GoG would get $19.5 of which they basically gave $15 back to me, so GoG's gain was still $4.5 from my purchase.

Of course if GoG reduces those 30%, they'd actually make loss with every game purchased, so it's not viable anymore.
so pretty much the FPP was compensation for tariffs of those games that are being imported to those countries. Its funny that we get tariff hard but other nations get a free pass. not surprising at all... thanks for the info.
Post edited February 26, 2019 by zgrillo2004
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elcook: First of all, thank you for your support. This was not an easy decision to discontinue the FPP program and we're grateful to you for understanding the reasons behind it. We see that quite a few of you raised concerns about GOG's future. As a part of publicly traded company, we can't comment on any financial results until they are officially reported, but we want to ensure you everything is good with GOG. Being part of a big gaming company, some reports - especially some given by significant media outlets - can often sound much scarier than reality.

You've been also concerned about your access to the games you’ve purchased on GOG. We've covered this topic years ago and it's been in our User Agreement for a long time (please check the section 17.3). This is not only a legal obligation to you but a core part of our ethics as a company.

But don’t worry, all is good, and we have a great plan for the future of GOG. We can’t wait for you to see some of the exciting things we have coming very soon.

EDIT: pinned
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Pyromancer138: You have my sword.
And my axe!!! arrrr! D:
Unique price was the feature to keep, unfortunately the blame doesn't lie in the seller store. This was always the fault of the publisher/developper.

It's fine, I'll go back to boycott unfair devs/publishers and just torrent their games (if I bother with it at all).

I sincerely hope GOG will still be there in the future. Don't forget you're a niche market guys, selling recent games put you in a hazardous situation. Hopefully you'll find a balance, GOG is the only store that "fights" for drm-free games.
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elcook: This was not an easy decision
It isn't a popular decision in my eyes, as I live in the poorer part of the EU, giving me the worst of both worlds here, but what makes me unhappy in the first place is not the decision itself, but how you go about it: incidentally, you published so many news today that this one went almost immediately to page 2, incidentally, the forum doesn't work for 2 hours, possibly preventing a more damaging poopstorm...

I think we customers deserve better than that. You've always said that by default, your attitude is that your customer isn't a pirate but a good guy who wants to support a good cause. So why, all of a sudden, do you underestimate us so much? Business and trust are intertwined, so have some marbles, explain your position and trust an intelligent customer to understand.
Can someone explain to me what this means? I'm from America, does this effect me in any way for example? Is GOG wallet cash going away too? Maybe I misunderstood what someone said in a reply here.
Do what you have to do in order to be more competitive. Thanks for letting us know about the change! =)
I no longer "waste" my money on steam. Don't want to support those greedy bastards. So i'll gladly spend my money here on GOG, but you guys need to bring more games. :)
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Kelefane: Can someone explain to me what this means? I'm from America, does this effect me in any way for example? Is GOG wallet cash going away too? Maybe I misunderstood what someone said in a reply here.
You are from North America, so this changes nothing for you at all. Wallet cash is not going away.
I understand and support it =)

I hope that in the unfortunate event GOG would fall one day, you'll let us know well in advance to backlog our library =P