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We often receive questions and messages asking how we are doing as a team, company, store, and platform. That is why we decided to give you a bit more insight into our operations and last year’s results.

Last year was a very challenging time for all of us due to the ongoing global pandemic. Since March 2020, our team continues to work remotely from homes, which is not always easy. Having that in mind, we’re even more proud and happy to share these facts and numbers with you.



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It’s a new format for us to share data like this and we’d appreciate hearing your impressions, comments, and suggestions.
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§pectre: SJW censorship that's acting outside the forums code of conduct is going to annoy a lot more gog users.
There is theory and then there is practice.
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sanscript: I'm no expert in international laws / tax laws, but withing the EU/EEA I don't think it's that much of a deal, or even remotely difficult. I mean, the EU have treaties that allow, and to smooth the free-flow of work force and products between the countries. I imagine the UK would now be in a different situation right now. The Schengen treaty alone makes it possible for a person to travel passport-free between the countries (though, this "corona-situation" makes that even more difficult).
Sadly, it is a problem within the EU/EEA. I was in a similar situation in the 2010s, originally working from the UK for a legal entity in another EU country.

I can personally say that both from a corporate and a personal taxation perspective, it's an absolute nightmare. We ended up having to employ specialists from a Big 4 accounting firm to sort it all out.

It's slightly easier if you're not an employee (the one-man company situation you talk about) because then you're effectively providing a cross-border service, which is easy to do. However, you can't easily just provide services to one company (you end up being a deemed employee and hello tax problems). It's also not great to be a contractor like this as you also don't get rights to sick pay, holiday pay etc. (unless you do - and then you're an employee again, not a contractor and hello tax problems.).

On the Schengen point, Schengen makes it easier to travel to another country for work (in this case - move to Poland - without a passport or immigration formalities.

In short, I agree that it SHOULD be easy to do, but even within the EU, it's a bureaucratic and tax nightmare - so imagine how much worse it would be for the people from the US who are asking why they can't work remotely for GoG!
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pds41: In short, I agree that it SHOULD be easy to do, but even within the EU, it's a bureaucratic and tax nightmare
Ok, I'll take your word for it. I don't know, maybe it's different for other countries as I haven't heard it's that difficult before...

Well, EU (as it is now, especially EEA) has failed to create a more stable balance in the Europe and we might see a "Gexit" soon. I just hope it will be gone sooner than later.

It's ironic - it's actually easier to physically travel between the countries (even viruses, smugglers and traffickers(!)) than it is to work remotely, irregardless of laws and taxes, in the year 2021.

And yes, we're now moving a bit off-topic again :D
About this cross-border remote working bit, there are other companies with experience they may be willing to share, and not referring to the behemoths of the industry.
I like how you have only 6% in Asia but yet you put that 6% as if they represent all gamers when it comes to answering about the Devotion backlash that you are still yet to answer in the past months, people are still looking for an answer about that. If you want to win the community over you need to start being more transparent about these stuff :).
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lixicus: I like how you have only 6% in Asia but yet you put that 6% as if they represent all gamers when it comes to answering about the Devotion backlash that you are still yet to answer in the past months, people are still looking for an answer about that. If you want to win the community over you need to start being more transparent about these stuff :).
Asians/Japanese mostly play on consoles/phones, this is common knowledge. PC gaming is a distinctly Western phenomenon. If you want a picture of the "typical PC gaming" then 90% of the time it's gonna be a young-to-middle-aged white guy, that's just the reality.
Post edited April 30, 2021 by Crosmando
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Crosmando: Asians/Japanese mostly play on consoles/phones, this is common knowledge. PC gaming is a distinctly Western phenomenon. If you want a picture of the "typical PC gaming" then 90% of the time it's gonna be a young-to-middle-aged white guy, that's just the reality.
Not even close; China is big on PC gaming. e.g. the PC MMO market there makes billions of dollars, and they have more online gamers than the entire population of the U.S. Consoles were mostly banned for a good 15 years or so, which was lifted a few years ago, but PC gaming was well-established by then and they don't really see much point in consoles now. Imagine how much more dominant it would be if gamers there bought stuff instead of pirating it (which is why they tend to have free games with microtransactions). Also women/girls are quite a bit more than 10% of the market, more like 30% last I heard.
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Crosmando: Asians/Japanese mostly play on consoles/phones, this is common knowledge. PC gaming is a distinctly Western phenomenon. If you want a picture of the "typical PC gaming" then 90% of the time it's gonna be a young-to-middle-aged white guy, that's just the reality.
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eric5h5: Not even close; China is big on PC gaming. e.g. the PC MMO market there makes billions of dollars, and they have more online gamers than the entire population of the U.S. Consoles were mostly banned for a good 15 years or so, which was lifted a few years ago, but PC gaming was well-established by then and they don't really see much point in consoles now. Imagine how much more dominant it would be if gamers there bought stuff instead of pirating it (which is why they tend to have free games with microtransactions). Also women/girls are quite a bit more than 10% of the market, more like 30% last I heard.
I feel the low market share is definitely largely due to piracy/disparity in purchasing power with local currencies.

I'm guessing the infographic uses data from the user survey sent out recently?
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Dark_art_: Not a single mention of DRM on the page.

Thanks for posting in the foruns and not only Fb/Teewter.
umm...... this was an infographic just explaining numbers and statistics from their own store, it was not an article explaining principles / political stances. what would you like to have them inlcude? which internal statistics related to DRM free would help explaing the sales numbers on gOg?

Or do you mean that among these pages which have only numbers and statistics, you would them to suddenly go into prose exalting the glory of DRM free games?

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nightcraw1er.488: Ah, ok, everything is hunky dory then, good for you.
You want suggestions, these have been made for years now and totally ignored. One other stat for your
Amount of money you will get from me (including CDPrEA): -£50
Amount of recommendations, referrals etc: 0%
and again.....ummm.... -£50? do you mean you are going to gOg's headquarters to steal £50? if you are not buying anything, that number should be £0.....

This thread is fun
Post edited April 30, 2021 by amok
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voidemissary: I'm guessing the infographic uses data from the user survey sent out recently?
This infographic was published before we started the user survey. Market split data are based on the GOG.COM store sales in 2020.
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Dark_art_: Not a single mention of DRM on the page.

Thanks for posting in the foruns and not only Fb/Teewter.
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amok: umm...... this was an infographic just explaining numbers and statistics from their own store, it was not an article explaining principles / political stances. what would you like to have them inlcude? which internal statistics related to DRM free would help explaing the sales numbers on gOg?

Or do you mean that among these pages which have only numbers and statistics, you would them to suddenly go into prose exalting the glory of DRM free games?

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nightcraw1er.488: Ah, ok, everything is hunky dory then, good for you.
You want suggestions, these have been made for years now and totally ignored. One other stat for your
Amount of money you will get from me (including CDPrEA): -£50
Amount of recommendations, referrals etc: 0%
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amok: and again.....ummm.... -£50? do you mean you are going to gOg's headquarters to steal £50? if you are not buying anything, that number should be £0.....

This thread is fun
Nope, I was including my refund of Cyberpunk (can't remember exactly how much that was).
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voidemissary: I'm guessing the infographic uses data from the user survey sent out recently?
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emter_pl: This infographic was published before we started the user survey. Market split data are based on the GOG.COM store sales in 2020.
When will you be releasing the data from the survey?
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kohlrak: Has gog ever considered waiving the monthly listing fee?
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emter_pl: There are no fees for listing, releasing, or selling games on GOG. We only share specific operational costs with partners based on the mutually agreed individual contracts, which are confidential.
So if someone were to, say, tell me that they had a contract where there were listing fees, it doesn't exist because it's confidential?
facts?

given that the only thing someone has to do to get their tickets marked as "resolved" is nothing... thats very creative accounting guys

still, happy to hear things are well for you after a nasty year
high rated
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WinterSnowfall: My point is the number does not factor in the tickets that have gone unanswered. And if we're to believe the furious rant threads we've seen on the forums, they are not exactly negligible...

Just so we're clear, I know support is doing their best to cover as much as they can - and getting good feedback on what they are doing. It just doesn't reflect the real picture here.
This is so true. The numbers also do not factor in those tickets that were marked as "solved" without being solved at all. I am talking about mostly every single ticket that has been forwarded to product. I've critizised this again and again, but the moment GOG support can't help you and have to "forward" the issue to product the support ticket will be closed and you most likely will be left in the rain. Because of this stupid policy of GOG I still have several unfixed GOG games here for which I also have archived my own created workaround (which of course I told GOG about as well - does not change that they never fixed the game months or even years later).

On a sidenote: I am wondering why we had to drop the fair price package if GOG is doing so well?
Post edited May 01, 2021 by MarkoH01