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We often receive questions and messages asking how we are doing as a team, company, store, and platform. That is why we decided to give you a bit more insight into our operations and last year’s results.

Last year was a very challenging time for all of us due to the ongoing global pandemic. Since March 2020, our team continues to work remotely from homes, which is not always easy. Having that in mind, we’re even more proud and happy to share these facts and numbers with you.



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It’s a new format for us to share data like this and we’d appreciate hearing your impressions, comments, and suggestions.
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brouer: Considering how resource intensive the front page is and how inflexible the forums' formatting is, I pity anyone primarily browsing GOG.com on a mobile device. :-)
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paladin181: Using a phone is pretty rough. The forum in particular has such tiny font that reading it is impossible without zooming in. The letters are so small as to not be fully rendered by default on my phone.
Remember the change of look of GOG? At the time it was said that the purpose was making the website more accesible from mobile devices. Yet right now that is a bit of a pain sometimes, especially on big sales.
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paladin181: Using a phone is pretty rough. The forum in particular has such tiny font that reading it is impossible without zooming in. The letters are so small as to not be fully rendered by default on my phone.
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Carradice: Remember the change of look of GOG? At the time it was said that the purpose was making the website more accesible from mobile devices. Yet right now that is a bit of a pain sometimes, especially on big sales.
I remember this as well, dating back to 2017.
https://www.gog.com/forum/general/is_it_just_me_or_is_the_site_unusable_on_android/page1
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greyhat: I can answer that from my perspective. While I love the DRM free installers and still use them (and never want them to go away) I have been finding Galaxy very useful.

For larger games and new ones with ongoing updates it is just more convenient for me to use Galaxy then download the patches and install them.

For older games, rarely, or not being updated I often use the stand alone installers.

So, I usually use Galaxy for updating and installing new games but play them with out Galaxy. :)

Later on if I love the game enough I will download the installer and back that up or just copy the game files to my back up drive (Sometimes both).
Pretty much the perfect description of how I use Galaxy too :O
Post edited April 28, 2021 by idbeholdME
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timppu: As I have bought 2098 games from GOG.com to date, and only played like 0.01% of them to date,
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MFED: You are a true GOG patriot! Are you not aware of that fact?
Well I was lying a bit. I think I have played maybe even 1% of the games I have on GOG (either the GOG version or some other).

Mathematics is so hard.
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§pectre: Why is the picture in a retarded tablet format?
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GamezRanker: Like MS(with Win10 early versions/etc), GOG probably assumes most people own(and surf GOG with) tablets and phones.
This doesn't make sense? GOG doesn't sell phone/tablet games.
Thank you very much for showing those numbers. I'm thrilled to hear you are doing so well!

The way you do business (including a passion and commitment to DRM-Free gaming, your excellent refund policy, listening to the community wishlists, etc, etc) is wonderful and your new openness about your numbers is another part of the quality spirit you provide that helps make this so much more than just a place to buy games. It is a community of joy and honor around gaming.

Blessings on all you do!
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alandbrock: The way you do business (including a passion and commitment to DRM-Free gaming,
You haven't been paying attention lately, have you?
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alandbrock: The way you do business (including a passion and commitment to DRM-Free gaming,
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Breja: You haven't been paying attention lately, have you?
I have noticed that some newer games have come out with somethings in the EULA that people are not happy with. And, it seems that a couple games need the GOG Client to run multiplayer. But other than that, I am not aware of anything major. Have I missed something?
high rated
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alandbrock: Have I missed something?
Probably this thread.
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MFED: You are a true GOG patriot! Are you not aware of that fact?
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timppu: Well I was lying a bit. I think I have played maybe even 1% of the games I have on GOG (either the GOG version or some other).

Mathematics is so hard.
Was wondering if you really played less than one fifth of one game :)
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Breja: You haven't been paying attention lately, have you?
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alandbrock: I have noticed that some newer games have come out with somethings in the EULA that people are not happy with. And, it seems that a couple games need the GOG Client to run multiplayer. But other than that, I am not aware of anything major. Have I missed something?
For one thing, GOG is selling DRMed games from Epic through Galaxy. How's that for their "passion and commitment" to DRM-free games? For another thing, a GOG employee outright said that "video games continue to evolve with many titles offering online modes, cosmetics, and incentives for completing certain actions by players. This might be subjective, but as long as these additional features and rewards do not affect the single-player offline experience in a major way, we believe that the developers and publishers should be free to design and sell their games in a way they choose." basically admitting that as long as they arbitrarily deem the DRM-ed content "not significant" it will be allowed on GOG. So again, passion and commitment.
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sanscript: * I too was hoping for more stats about how many users download offline files and how many are using Galaxy, but I can understand why they didn't.
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paladin181: People like me skew that number. I download ALL my installers from the offline installer pool, and still use Galaxy. So I download more games than I play.
Haha! Same exact situation on my side! Putting oh so many hours in Games like The Witcher 3 or Kingdom Come Deliverance does not change the situation for the better (just started Dragon Age Origins ;-).

However; I must addmit that I also re-buy games I allready finished over on Steam - just for the sake of owning/supporting the DRM free versions.

Saying this - I stopped buying games on other platfroms (almost) completely - which prevents my backlog from growing beyond any limits ;-)

All the best to you! And all the best to GoG!

phil
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sanscript: * I too was hoping for more stats about how many users download offline files and how many are using Galaxy, but I can understand why they didn't.
Since we don't track offline users, we can't give you precise numbers on them. We can only estimate based on the volume of data being downloaded outside of GOG GALAXY. One estimate like that some time ago pointed towards ~5% of all downloads. At the same time, you can download backups through the app too, and the overall volume of data doesn't indicate the actual number of users using this feature, so please don't treat it as anything official nor verified.
Post edited April 28, 2021 by emter_pl
Obviously GOG downloader was no longer of interest, seeing as Galaxy was perceived as the only way moving forward. No one invests that many resources into a piece of software (I see the word nowadays is app) without a solid reason. From downloading the offline installers to using the client on a regular basis there aren't that many steps. All of the decisions that GOG took as of late point to only one direction.
To sum it up: no expectations, no disappointments.
Something else, you have to improve PR. I know working for a company, regardless of its status, requires maintaining a certain line of conduct, especially when it comes to discourse. I am also familiar with the three-strikes policy, although I still think of it to be rigid and at times vague in nature. Its more or less like politics, if you will. Say or do anything that does not fit the narrative and you will be invited to step out. That being said, I believe this should be a dialogue between people, not between a company and customer. If that is even possible anymore.
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brouer: Considering how resource intensive the front page is and how inflexible the forums' formatting is, I pity anyone primarily browsing GOG.com on a mobile device. :-)
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paladin181: Using a phone is pretty rough. The forum in particular has such tiny font that reading it is impossible without zooming in. The letters are so small as to not be fully rendered by default on my phone.
This! I've never understood why this forum has the smallest font ever seen on the entire internet, and why no one complains about it.