Thank you for posting last year’s results for GOG and presenting the facts and numbers. Appreciate the effort to let us know, something that GOG didn't have to do. :)

Please feel free to break down the data further for us and add more details in hard numbers. I certainly wouldn't mind it and I'm sure others are curious about that as well. Also, provide an official link to these reports rather than us having to wait on a fellow GOG user to do it.

Overall it looks like GOG is growing and I'm glad to hear that.

I do agree with others that have stated that the website does indeed need a few upgrades for better user experience. That being said, I don't want to compare GOG to Steam. It wouldn't be fair, since I'm sure Steam has a much bigger budget. I like that the GOG store pages aren't as cluttered as the Steam ones, but I do like the use of their tab system on their store pages.

The results presented do look good for GOG and us customers who are glad to see you'll be around a long time.

I don't want to nitpick, but there are some things that I personally hope gets changed, upgraded or resolved. I have no doubt others feel the same on some of these issues and the snapshot of the yearly report doesn't highlight that for us.

Here are the ones I can recall at the moment, in no particular order:

- The login screen has a latency that wasn't there in the past and when the captcha does pop up, it seems to also lag these days. (Using Google Chrome browser and disclaimer: I personally don't like the captcha system)

- The latest news section. How do I look for older release or news articles? If that is available, well, it's not apparent to me as a user. I really liked some and would like to go back to read them, but I don't want to "favorite" each one. That list can get too long.

- Forum reply notification. Currently there is a bug that prevents the "purple" dot from clearing after the user finishes reading their replies. Only way so far for me at least, is to use the clear all function under the "bell" notification icon. But the bug reappears on the newest reply. This has been mentioned way too many times by other users.

- Forum itself needs a bit of restructure I think. It's just one run-on sentence sometimes. is there no other way to organize it? I don't think it's just GOG issue, it's likely an issue with many websites and probably time intensive, but one can hope.

- The community section: Add to it. In fact, add the latest news sections there for easy access. I would also recommend that GOG add the original game release news topics as a sticky to each game specific forum. This way the original release date on GOG and any other info users provided on initial released will be there for easy access.

- A user named "JackknifeJohnson" is maintaining a list which is nice, but an official page that only shows GOG news and staff topics would be so much easier for users. Anyway, just maybe diversify the "Community” tab and maybe do a survey or feedback to get ideas on what GOG users would like to see if you need any ideas. Who knows, maybe some of those ideas will turn out to be very cost efficient.

- Again, not trying to compare Steam vs GOG since Steam probably has a bigger budget. A "Community Hub" similar to theirs wouldn't be a bad idea if cost permits. Just make it distinctly GOG. Inspiration comes from many places, even from our competitors.

- Same as above, redesign the store page a bit for include more details and arrange it in a way that it is visually streamlined for the user. Give us a true snapshot off the game and everything related to the game.

Update:
- Forgot to add one very important feature. Game updates! Please, please, pretty please, a proper update system that keeps the changelog up to date. It's an unpleasant feeling not to know if your game has been updated or not. And an archive of individual update (if it's cost efficient) wouldn't be a bad idea so we don't have to download the full game each time and update happens lol.

Update2:
-Offline installer download speeds. Is there any way to provide a faster download speed? I mean sometimes it takes 3-4 minutes per gig and other times it will say 30 minutes or more! I'm not getting any younger you know lol. What's the point of having good hardware if it can't be taken advantage of. :)
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I hate to say this, but Steam really did a good job for user experience for their "Store" page and "Community Hub" sections and I really like the tabs they use on the community page. I don't even have a Steam account and likely never will have one!

I love having a GOG account and it's such a huge relief to me that GOG even exists. To be able to own so many offline DRM-free games it such a blessing and I will always be grateful to GOG and the GOG staff for making this possible.

But I hope that as GOG grows and if budget allows, continue to make the user experience better please. Both for the website and for support. Though I personally did not experience any bad support related issues, not counting the delays from last year.

LOL, I can almost imagine my day on earth (hopefully from old age), that the last thing I did was login to GOG with my shaky, arthritic hands and end up buying one of my favorite wishlisted games on discount, only to move on to the afterlife. Can spirits login and download GOG games? Is that even allowed? Damn, I hope so lol.

[Note: Am I allowed to pass on my GOG account to my surviving family in my will? I am getting older after all. (Question for GOG staff if they read this)]

Overall, I think it was awesome of GOG to release their facts and numbers to us and I look forward to more over the coming years. I also want to give a special thanks to all GOG staff members for finding a way to make this all work, given the hardships the global pandemic has had on all of us this past year.
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No, what I mean is - I don't think you can leave that blank, I think everyone has to put in a birth date? But since I saw no good reason for that, I put in a fake one, and I bet others did too, so this information is not reliable.

For some reason my reply to you did not go through, so here's my second attempt.
A precedent has already been set. DRM, no matter how you look at it, is concerning on a store that prides itself on DRM-free values. So in that sense, a core belief has been tainted. That is a serious issue, not only for myself, but for others as well, as you can see. As I was saying in a comment not so long ago, radical change will not come all of a sudden, but in steps, through small changes. That way one can make sure they will not entirely alienate a part of their userbase. History has proven time and time again that major changes occur gradually, so people will get used to the overall idea, thus being accommodated to the new normal.
Of course, some users are not going to put up with that. Nowadays the constant push for Galaxy is even more obvious, look no further than the survey for an example. Once you have a precedent in place and you continue to promote a certain product, all while ignoring those who favor something else, the path ahead is very clear.
Personally, I am concerned with some of the decisions taken these past years. I still have hope for GOG, but even that seems to be diminishing with each passing year. Or should I say with each questionable step they take.
I love DRM-free (and I'm not talking about gaming only), but something changed here. Shame many choose to turn a blind eye to this.

Yeah I was wondering about that bit, how was that data gathered?

Was it some poll, or have GOG just checked which of their games have sold the most over the years? Or what the Galaxy users seem to be mostly playing?

Of course the latter is also affected by what kind of games GOG offers, which for the large part are story-driven single-player games, I guess...

As I have bought 2098 games from GOG.com to date, and only played like 0.01% of them to date, I guess people like me are skewing those results too, but I guess my contribution to that is what kind of games I DON'T buy (e.g. overpriced pixel art indie games come maybe last in my shopping list, as well as games where there are reports the publisher has abandoned the GOG version and it is missing some critical update).

Then again maybe that was not the most important part of the report. Nice to see GOG has had both much more new customers and also revenue, but I guess that was to be expected due to people staying home etc. The Netflix phenomenon. It would have been quite alarming if the revenue (and amount of users) had gone down during the last year...

I wanted to see it like this : ) use your strength GeeOhGee to fight for Drm-free games, to give us new titles, to bring the hope of fair treatment to countries of all 7 worlds along with people living on the Ocean, to connect to all platforms, to awake more achievements, soon people will start to play on Mars it have to work for them too : )

Seriously, it`s good to see ya open.

Mine is blank: https://i.imgur.com/R3mYlVF.png

Unreliable data from one respondent doesn't necessarily invalidate the entire dataset. Most people only care about averages and standard deviations of the sample set / population. If more honest people are correctly reporting their ages, then the data is valid (> 95% valid preferred). If your case is an outlier and there are few outliers, they can be disregarded.

Thank you for bringing this up. It's not often I'm in the company of active consumers with high standards.

I suggest independent GOGers timestamp the discovery of these DRM games and actively monitoring how many games per year GOG is being complicit. I understand businesses need to adapt to stay competitive and it's difficult for them to consider us when we're often invisible while they're interfacing in win-win business dealings with the publishers.

Rest assured - most of us do have a ceiling tolerance on the amount of DRM games. For me, 10 single player games with a majority of them being cosmetic is insignificant for me. But if it hits a certain unacceptable threshold, I and others will take our business elsewhere.

A company, most often than not, has to do everything in its power to keep afloat or even ahead of the competition. I understand we live in a different time now, running a business is challenging enough as it is, but that doesn't mean we have to forget certain core values.
Which brings me to a point I made in my previous post. There is a contradiction in ideas when it comes to GOG and watching all of this unfold is interesting, at the same time troubling. I guess we will get all our answers somewhere in the near future.

You are a true GOG patriot! Are you not aware of that fact?

To be fair, most international companies consider Russia to be part of Europe (the traditional global split is "Americas", EMEA (which includes Russia as most of the business drivers of Russia are in St. Petersburg and Moscow and the time zones for these are more comfortable in the European region) and A-PAC. It's not crazy.

What is this “galaxy free” you mention? Even offline installers mostly contain some parts of galaxy, so logically 0% as no-one is likely to have a full galaxy free collection.
They purchased a job lot, Uber positive cyberpunk reviews and amazing(tm) numbers, both from a company called MakeMyBullshitUp.

I was going to point out a few myself as statistics can lie (or rather give the wrong impression) and definitely don't tell the whole truth. Nice list btw.

* The first post reads "Since March 2020, our team continues to work remotely from homes, which is not always easy.", but the fact that they still want people to move to Poland is just as baffling. You'd have to be completely independent, highly adaptable, and not mind moving away from anyone you love. There's a reason why many moves out of Poland to seek better work (or any work) and life in other countries (based on my own and others experience, not to mention the official numbers from Norway and other countries), and there's zero guarantee that the people there would be anything more than being courteous and friendly as an outsider (they are really friendly, but as it is with even some parts in Norway - getting really included is hard and may never work). You take all the risk (physically, mentally and most importantly - financially) while GOG takes none if it wouldn't work out.

* The lack of work on the forum can mean any and all of these
- Lack of money (not after this)
- Lack of interest and willingness to use money on it after so many years. Why use money and time on something that works in the most basic way? (highly probable)
- Continue to leave the forum as a minor footnote and/or intention of removing the forum down the road? (Considering many other have done it it's a possibility).

* And one thing is clear after reading these pages: Having any constructive criticism against GOG makes you automatically an enemy and downrepped as a community "punishment". I guess the 73% of buyers ranging 18-34 still have a lot to learn :P

* I too was hoping for more stats about how many users download offline files and how many are using Galaxy, but I can understand why they didn't.

Still, it's nice to see GOG tries to be more open and transparent. How much and for how long... only time will tell.

That goes without saying, but the question is, is mine really an outlier case? It's not so much a matter of honesty but a matter of data privacy, and I would think that this is something that not just a few GOG users care about quite deeply.

I guess I didn't realize you could leave it blank though, so if the majority of GOG users is smarter than me, you may have a point. Unfortunately, it seems that you can't revert back to blank once you've already set a date ...

When I took the survey there was a "rather not tell" option in many cases like gender, age, household income...

The problem is that if you have people working remotely from a different country, you then run in to massive tax issues - even within the EU. Have an employee (not a freelancer) working in a different EU country? You've probably just created a permanent establishment there and now need to register for tax as well as meet any filing requirements in that country. As a company, you can end up with doing a local tax submission, statistical returns, statutory accounts (especially if local rules mean you end up with a branch) - all of which costs a lot of money and work to deal with. This is before we get in to the personal taxation issues on the employees working cross border. I'm also imagining that there are decent incentives to employ people in Poland that CDP can take.

Any sensible company will hire people in their country of registration if they can and only look abroad if they really can't find someone locally.

I'm not saying these problems are insurmountable, especially if you decide to throw money at them. However, this is likely to be the reason behind wanting someone who will move to Poland.