Here is the direct link from CD PROJEKT
https://www.youtube.com/watch?v=O3V4UBZmC9o

While some sounded a bit like excuses... this was a good start. IMO it's clear they have the ambition to make great games. But now we wait to see If actions follow words.

But...

... it would have been a much better situation if a video like this was done PRIOR to release in order to justify longer development.

If that would have happened, some would have grumbled but all would have been forgiven upon release.

The video game industry is plagued by poor management. More often the not, the deadlines are too tight for what they are trying to accomplish without resorting to long periods of "crunch time." Unfortunately, management underestimated the work needed for Cyberpunk 2027 by a wide margin.

That's not unique to the video game industry. Talk to anyone who works in finance at a large corporate, and it's exactly the same there. It's just not called crunch and doesn't get called out in the press - we talk about "Year End", "Audit", "Special Projects"...

apology? only accept it when it is proven by actions

Nintendo is the only company I have seen that publicly apologize for delays, people should take there example as they normally fully explain the reason for the delay and it is a higher up that makes the announcement which takes the heat off of the developers.

At least they are decent enough to do a video like this. People seem to forget that awfully buggy games come and go, yet how many companies really care to fix them? How many care more about the next cash-grab, rather than supporting the game they've just released?

I've never took any stance on anything CP2077 related, because i don't have first-hand experience of it and i don't really have the energy or time to dedicate to something that doesn't really matter in the long run. I heard it's buggy, maybe unplayable for certain people, didn't meet expectations for others, but whatever the problems are and the reasons behind them, i'm sure the game will be fixed at some point just like it happened with the Witcher series.

If they cared enough to fix The Witcher back then (which i played at release, but only became one of my favourites after the Enhanced Edition was released), i trust they'll do it again with CP2077, especially if they consider it their magnum opus so far.

Actually, I remember Square Enix doing this for the GBA remake of the first two Final Fantasy games, saying that there was a serious bug.

Unfortunately, they rushed the GBA version of Final Fantasy 4 in order to get it out by the holiday season, and the game was a buggy mess as a result. (There's even a bug that could realistically be triggered by accident that would result in save deletion.) As a result, those who bought the game got a forever buggy version. (Japan later got a fixed version, and Europe, where the game was released later, also got the fixes, but unfortunately the US never did. At least there's the DS and PSP versions (with the PSP version basically being a fixed GBA version with graphical updates, as opposed to the DS version taking its own path).

Let's face it - it's just PR bullshit people who want to believe in corporate "good guys" will eat up like pelicans. Here's the thing - the bugs and broken last-gen releases overshadow the fact, that apparently the game CD Projekt made, even if it worked perfectly, is just not even close to what they promised. I'll admit, I have not played it myself (nor do I intend to in any foreseeable future), but here's a great video on all the stuff promised and missing from the game, all the things that are not bugs, but bad design, ineptness or cutting corners. Stuff that's not going to be "fixed" because it's not "broken" - it's just what the game is.

^This.

There are two financial problems for companies regarding delays: Smaller companies don't have bottomless pockets to keep paying the developers and other staff until "when it's done". So the game needs to be released at some point, when the money runs out.
Bigger companies which could afford longer and multiple delays are usually publicly traded - they have to commit themselves to shareholder value first. When the management feels the shareholders aren't going to accept another delay with more costs (and those are pretty tremendous for large projects), they will first order "crunch" and then put the game out, whatever the state it is in.

Another problem is not directly related to money: Exhaustion and burn-out. When people work on the same project for years, their motivation will decline, their creativity. At some point these people need a break, and preferably a long one.

I think in the case of CP2077 it was a combination of needing to keep the shareholders at bay, and the devs being burnt out after years of development, and weeks and months of crunch (even if it was "mild"). Another delay would have to have been a really long one, starting with serious vacation for the team. And that would have been a problem with the shareholders.
They maneuvered themselves into this mess - my suspicion - when someone wasn't completely honest about the state of the game to the higher-ups, leading to completely unrealistic expectations about release dates in the upper spheres of management.
I've seen it a lot, team leader reporting 70% finished to the bosses when something between 40-50% would have been realistic. Nobody want's to be the messenger or scapegoat that gets shot, and especially the team leaders are easily accused of mismanagement, even if the circumstances had nothing to do with a lack of performances of the team. It's a bit like the OKW (Oberkommando Wehrmacht) still reporting big victories to the Führer bunker when the Red Army was already closing in on Berlin. And it happens in most larger companies, not only dev-related.

That is funny, I do have FF 1&2 remake on GBA and there are still some major bugs in it including Mages getting more HP than fighters and there is a bug that can wipe the save files in the third save slot making it unusable.

This apology is definitely an improvement over their 'polish monks' skit.

They should have kept quiet and stayed with their motto "it's finished when it's finished", and more importantly, refrained from releasing an (unfinished) apology video like that after a fiasco.

Hello Games did it correct by keeping quiet until they had something substantial to show.

Yeah, no, I don't believe them either about them returning to "honest communication"

1. They hyped up the game, they set a pretty high standard when going for a 60+ price point, with lots of promises and fancy scripted videos.
2. Promised a living and thriving world (among other things)
3. Kept promising a release date over and over again.
4. Effectively shackled reviewers from using any of their own footage because CDPR knew it wasn't ready,
5. Hid the fact it was totally broken on consoles, while also the PC version was seriously bug-infested, despite telling the world the game was "ready" or "golden" (several times in fact)
6. The roadmap is only for bugfixing, which means, the game will probably for ever be in limbo.

At this point they could have just scrubbed almost everything but the fine detailed city and graphics in general, and code everything from the ground up, starting with the A.I. and other promises. As mentioned before, bugs and glitches are the least of this games problems.

Cyberpunk 2077s Problems Go Much Deeper Than Bugs

Yes, although both are trying to retroactively fix something that shouldn't have happened in the first place.