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General discussionCant reinstall GOG because some files remain(10 posts)(10 posts)
(10 posts)
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This is my favourite topic
Posted May 29, 2018
Hi there,
I recently had some hard drive issues and moved GOG galaxy to a different hard drive, but now I cannot log into GOG which is required if I want to play gwent. I tried uninstalling but it did not apear in the programs and features window, so I tried deleting the files (including files in appdata). Even after deleting all the files when I try to install GOG again it says it is already installed on my PC and refuses to let me reinstall.
Can anyone help please
No posts in this topic were marked as the solution yet. If you can help, add your reply
Posted May 29, 2018
Hi and welcome to the forum!
I believe there are some registry entries left as well as running services. First of all, if you are not familiar with Windows registry, I highly advise you not to mess around with it as you can easily make your system unusable. Contact GOG Support instead and see if they can provide some kind of cleaning tool for you.

Access Windows services.
Hold Win key and tap R, Run window should pop up. Type services.msc and hit enter. Find GalaxyClientService, right click on it and select Stop.
You may try installing Galaxy now.

The same with registry, in the Run window type regedit, navigate to
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall and find your Galaxy entry. Right click, select Export and save in a safe place. Right click again and delete the entry.
You may try installing Galaxy again (reboot may be needed).
Check attached images (Windows 7 in a virtual machine)

edit:
The other registry path you may want to check should be
HKEY_LOCAL_MACHINE\Software\Wow6432Node\GOG.com\GalaxyClient
Attachments:
services.jpg (243 Kb)
refgistry.jpg (322 Kb)
run.jpg (40 Kb)
Post edited June 16, 2018 by mike_cesara
Posted May 30, 2018
avatar
mike_cesara: Hi and welcome to the forum!
I believe there are some registry entries left as well as running services. First of all, if you are not familiar with Windows registry, I highly advise you not to mess around with it as you can easily make your system unusable. Contact GOG Support instead and see if they can provide some kind of cleaning tool for you.

Access Windows services.
Hold Win key and tap R, Run window should pop up. Put services.msc and hit enter. Find GalaxyClientService, right click on it and choose Stop.
You may try installing Galaxy now.

The same with registry, in the Run window put regedit, navigate to
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall and find your Galaxy entry. Right click, choose Export and save in a safe place. Right click again and delete the entry.
You may try installing Galaxy again (reboot may be needed).
Check attached images (Windows 7 in a virtual machine)

edit:
The other registry path you may want to check should be
HKEY_LOCAL_MACHINE\Software\Wow6432Node\GOG.com\GalaxyClient
Thanks so much man ! sovled the issue
Posted May 30, 2018
avatar
Desbhai: Thanks so much man ! sovled the issue
You're very welcome my friend!
I'm glad to be of help : )
Posted December 17, 2019
avatar
mike_cesara: Hi and welcome to the forum!
I believe there are some registry entries left as well as running services. First of all, if you are not familiar with Windows registry, I highly advise you not to mess around with it as you can easily make your system unusable. Contact GOG Support instead and see if they can provide some kind of cleaning tool for you.

Access Windows services.
Hold Win key and tap R, Run window should pop up. Type services.msc and hit enter. Find GalaxyClientService, right click on it and select Stop.
You may try installing Galaxy now.

The same with registry, in the Run window type regedit, navigate to
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall and find your Galaxy entry. Right click, select Export and save in a safe place. Right click again and delete the entry.
You may try installing Galaxy again (reboot may be needed).
Check attached images (Windows 7 in a virtual machine)

edit:
The other registry path you may want to check should be
HKEY_LOCAL_MACHINE\Software\Wow6432Node\GOG.com\GalaxyClient
I've tried all these steps and more. Also rebooting after taking steps. Still getting the same error. Make me wonder if I'll ever be able to use the games in my GOG account ever again...
Posted December 17, 2019
avatar
mike_cesara: Hi and welcome to the forum!
I believe there are some registry entries left as well as running services. First of all, if you are not familiar with Windows registry, I highly advise you not to mess around with it as you can easily make your system unusable. Contact GOG Support instead and see if they can provide some kind of cleaning tool for you.

Access Windows services.
Hold Win key and tap R, Run window should pop up. Type services.msc and hit enter. Find GalaxyClientService, right click on it and select Stop.
You may try installing Galaxy now.

The same with registry, in the Run window type regedit, navigate to
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall and find your Galaxy entry. Right click, select Export and save in a safe place. Right click again and delete the entry.
You may try installing Galaxy again (reboot may be needed).
Check attached images (Windows 7 in a virtual machine)

edit:
The other registry path you may want to check should be
HKEY_LOCAL_MACHINE\Software\Wow6432Node\GOG.com\GalaxyClient
avatar
highsidednb: I've tried all these steps and more. Also rebooting after taking steps. Still getting the same error. Make me wonder if I'll ever be able to use the games in my GOG account ever again...
You don't need to use Galaxy to play your games. You can download standalone "backup" installers from your library via a normal browser. For games that you already have installed through Galaxy (assuming you chose not to have it install desktop shortcuts), you can find the locations Galaxy installed them to and run them right from the individual .EXEs (or create shortcuts for those yourself).
Hope you get your Galaxy problem fixed, but in the meantime, know that you should still be able to play your games just fine (apart from the multiplayer component of any game that uses Galaxy to handle that).
Posted December 17, 2019
avatar
highsidednb: I've tried all these steps and more. Also rebooting after taking steps. Still getting the same error. Make me wonder if I'll ever be able to use the games in my GOG account ever again...
avatar
HunchBluntley: You don't need to use Galaxy to play your games. You can download standalone "backup" installers from your library via a normal browser. For games that you already have installed through Galaxy (assuming you chose not to have it install desktop shortcuts), you can find the locations Galaxy installed them to and run them right from the individual .EXEs (or create shortcuts for those yourself).
Hope you get your Galaxy problem fixed, but in the meantime, know that you should still be able to play your games just fine (apart from the multiplayer component of any game that uses Galaxy to handle that).
I shouldn't have to do this. Galaxy is GOG's platform and it should work, even if you had a drive failure, like me. I had Galaxy and all my games stored on a different drive. That drive died. I'm now trying to get Galaxy back. I shouldn't have to spent hours trying to fix things. How is it that other clients like Steam or Origin don't have this issue?

Neither regular Galaxy no Galaxy 2.0 will install. I didn't buy games from GOG so that I could revisit the good old days of downloading individual game installer files from a web page.
Posted December 18, 2019
avatar
HunchBluntley: You don't need to use Galaxy to play your games. You can download standalone "backup" installers from your library via a normal browser. For games that you already have installed through Galaxy (assuming you chose not to have it install desktop shortcuts), you can find the locations Galaxy installed them to and run them right from the individual .EXEs (or create shortcuts for those yourself).
Hope you get your Galaxy problem fixed, but in the meantime, know that you should still be able to play your games just fine (apart from the multiplayer component of any game that uses Galaxy to handle that).
avatar
highsidednb: I shouldn't have to do this. Galaxy is GOG's platform and it should work, even if you had a drive failure, like me. I had Galaxy and all my games stored on a different drive. That drive died. I'm now trying to get Galaxy back. I shouldn't have to spent hours trying to fix things. How is it that other clients like Steam or Origin don't have this issue?

Neither regular Galaxy no Galaxy 2.0 will install. I didn't buy games from GOG so that I could revisit the good old days of downloading individual game installer files from a web page.
OK. Just replying to the "Make me wonder if I'll ever be able to use the games in my GOG account ever again..." part of your post. Up to you if you take advantage of their DRM-free nature, I suppose.

A couple things: 1. Contact Support, if you haven't. (Be aware that it's sale season, and their response times might not be real swift right now, due to them likely being swamped with tickets.) 2. Try posting some details of what your setup is, what has gone wrong, etc., so that other forum members might be able to help you out.
Posted December 18, 2019
After a total of 6 hours spend over the last 2 days, Galaxy 2.0 finally installed correctly.

I'm not sure what did the trick but it may have been a few registry entries I overlooked (did a few more Ctrl-F searches for GOG and Galaxy.)
Posted December 18, 2019
low rated
at least when u double click a virus by mistake, it will auto install without any help but galaxy is worse than that.. :-/
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Community
General discussionCant reinstall GOG because some files remain(10 posts)(10 posts)
(10 posts)