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General discussionCan't redeem product codes(9 posts)solved(9 posts)solved
(9 posts)solved
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This is my favourite topic
Posted June 10, 2016
I'm having some issues with redeeming a product code. Well, two actually. I just got the boxed version of Blood and Wine (for the nice Gwent decks). When I input the code GOG accepts it and shows me when it's going to expire (10 years from now), and then nothing. It does not show me what product the code is for, and I can't click next, only cancel.
I also noticed that I had a code for NWN with my Witcher 3 copy that I had forgot to redeem, and it's the same story there, GOG accepts the code, shows me when it's going to expire (never) but does not show me what game it is for and does not let me click next.

So, server issues or is the problem on my end?
This question / problem has been solved by Johny.image
Posted June 10, 2016
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AFnord: I'm having some issues with redeeming a product code. Well, two actually. I just got the boxed version of Blood and Wine (for the nice Gwent decks). When I input the code GOG accepts it and shows me when it's going to expire (10 years from now), and then nothing. It does not show me what product the code is for, and I can't click next, only cancel.
I also noticed that I had a code for NWN with my Witcher 3 copy that I had forgot to redeem, and it's the same story there, GOG accepts the code, shows me when it's going to expire (never) but does not show me what game it is for and does not let me click next.

So, server issues or is the problem on my end?
Try different browser and/or clear your cache. It helped me one time but I'm not sure if that's your case as well.
Posted June 10, 2016
Redeeming codes requires a CAPTCHA these days. Did you do the CAPTCHA? If it didn't even appear for you then maybe you have an extension that's blocking it.
Posted June 10, 2016
You could always contact Support if you're having trouble redeeming the codes.
Posted June 10, 2016
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AFnord: I'm having some issues with redeeming a product code. Well, two actually. I just got the boxed version of Blood and Wine (for the nice Gwent decks). When I input the code GOG accepts it and shows me when it's going to expire (10 years from now), and then nothing. It does not show me what product the code is for, and I can't click next, only cancel.
I also noticed that I had a code for NWN with my Witcher 3 copy that I had forgot to redeem, and it's the same story there, GOG accepts the code, shows me when it's going to expire (never) but does not show me what game it is for and does not let me click next.

So, server issues or is the problem on my end?
We have an internal problem which will be fixed as soon as possible - probably in a matter of 10 minutes, hopefully!
Posted June 10, 2016
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Barefoot_Monkey: Redeeming codes requires a CAPTCHA these days. Did you do the CAPTCHA? If it didn't even appear for you then maybe you have an extension that's blocking it.
It showed up, and I did the captcha.
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Ghorpm: Try different browser and/or clear your cache. It helped me one time but I'm not sure if that's your case as well.
I tried doing it in Galaxy as well as just using my regular browser, same issue both times.
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Johny.: We have an internal problem which will be fixed as soon as possible - probably in a matter of 10 minutes, hopefully!
Ah great, Thanks!
Post edited June 10, 2016 by AFnord
Posted June 10, 2016
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Johny.: We have an internal problem which will be fixed as soon as possible - probably in a matter of 10 minutes, hopefully!
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AFnord: Ah great, Thanks!
The issue is fixed now. We're very sorry for the inconvenience.
Posted June 10, 2016
10 mins over
Posted June 10, 2016
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AFnord: Ah great, Thanks!
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Johny.: The issue is fixed now. We're very sorry for the inconvenience.
Thanks for the heads up! Both codes activated successfully.
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General discussionCan't redeem product codes(9 posts)solved(9 posts)solved
(9 posts)solved