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General discussionCan't redeem Frozen Synapse and Witcher's Adventure Game from Steam(9 posts)solved(9 posts)solved
(9 posts)solved
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Posted November 11, 2016
I have both these games on Steam, but GOG is giving me a "Not found in your Steam library" message. Does anyone have any idea why this is happening?

I got Frozen Synapse as a gift, but The Witcher I bought myself.
This question / problem has been solved by Grargarimage
Posted November 11, 2016
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BlackSithis: I have both these games on Steam, but GOG is giving me a "Not found in your Steam library" message. Does anyone have any idea why this is happening?

I got Frozen Synapse as a gift, but The Witcher I bought myself.
You could try the following:

1) Ensure that your Steam profile is public.
2) Do a hard refresh (Ctrl+F5) on the GOG Connect page.
3) Clear your cookies+browsing history.
4) Do an account refresh by clicking here: https://www.gog.com/account/refresh

If all else fails, contact support about it: https://www.gog.com/support/contact/general_website_questions
Post edited November 11, 2016 by Grargar
Posted November 11, 2016
1) My profile was indeed Friends-only, but I have changed it to public and I still can't redeem the games. Did both 2) and 3) steps.

4) I don't understand what you mean with account refresh. Just F5, or do you mean something else?
Posted November 11, 2016
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BlackSithis: 4) I don't understand what you mean with account refresh. Just F5, or do you mean something else?
Just use the provided link.
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BlackSithis: 1) My profile was indeed Friends-only, but I have changed it to public and I still can't redeem the games.
But is the error message the same?
If it is, contact the support as suggested.
Post edited November 11, 2016 by phaolo
Posted November 11, 2016
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BlackSithis: 4) I don't understand what you mean with account refresh. Just F5, or do you mean something else?
Click the link I gave to you.
Posted November 11, 2016
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BlackSithis: 4) I don't understand what you mean with account refresh. Just F5, or do you mean something else?
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phaolo: Just use the provided link.

Ah, ok. No, still the same.
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BlackSithis: 1) My profile was indeed Friends-only, but I have changed it to public and I still can't redeem the games.
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phaolo: But is the error message the same?
If it is, contact the support as suggested.
It's the same, yes. "No eligible games found" and on the list of games "Not found in your Steam library" when you mouth over the game in question.

I'll contact support then. Thank you both for your help.
Post edited November 11, 2016 by BlackSithis
Posted November 11, 2016
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BlackSithis: 1) My profile was indeed Friends-only, but I have changed it to public and I still can't redeem the games.
In that case, wait for an hour or so and try again.
Post edited November 11, 2016 by Grargar
Posted November 11, 2016
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BlackSithis: 1) My profile was indeed Friends-only, but I have changed it to public and I still can't redeem the games.
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Grargar: In that case, wait for an hour or so and try again.
I'll do that.
Posted November 11, 2016
Solved! I have both games on my GOG library now.

Thank you very much!
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Community
General discussionCan't redeem Frozen Synapse and Witcher's Adventure Game from Steam(9 posts)solved(9 posts)solved
(9 posts)solved