It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
General discussionCan't Contact Gog Without Solving A Captcha?(27 posts)(27 posts)
(27 posts)
Pages:
1
2
This is my favourite topic
Posted October 04, 2019
high rated
I thought I'd contact Gog to ask them if there was a way to redeem a code without solving a Captcha, unfortunately to contact them you have to solve a Captcha. I appreciate irony as much as the next person but that's really F-ing annoying! :-(
Posted October 04, 2019
You could try abuse a blue in chat.
Posted October 04, 2019
That's an idea. It's a pity Gog don't care about their customers' privacy.
Posted October 06, 2019
avatar
HappyPunkPotato: I thought I'd contact Gog to ask them if there was a way to redeem a code without solving a Captcha, unfortunately to contact them you have to solve a Captcha. I appreciate irony as much as the next person but that's really F-ing annoying! :-(
I reply to an email from someone who has replied to one of my earlier support tickets. :)
Posted October 07, 2019
avatar
HappyPunkPotato: I thought I'd contact Gog to ask them if there was a way to redeem a code without solving a Captcha, unfortunately to contact them you have to solve a Captcha. I appreciate irony as much as the next person but that's really F-ing annoying! :-(
I've had (and complained) about the same issue. Aside from it being a PITA (I've had over a dozen screens to complete in some cases), it raises both security and privacy issues - you have to allow cookies/javascript for Google.com and gstatic.com for the CAPTCHAs to work, and this allows Google to track your site usage (which they're doing via Google Analytics anyway, but that can be blocked by cautious users without losing functionality whereas CAPTCHAs cannot).

You can however just send an email to support (at) gog.com and it will be answered.
Posted October 07, 2019
If you sign in on support pages the captcha/I'm not a robbot thingy is disabled.
Posted October 07, 2019
avatar
InkPanther: If you sign in on support pages the captcha/I'm not a robbot thingy is disabled.
Yes. If I click on 'Support' while being signed in I end up on a support page where I am signed out and need to click the 'Sign In' button. Dont know if this is due to simple incompetence by GOG web programmers or if it is intentional to reduce the number of tickets by introducing more hassle and user harassment.
Posted October 07, 2019
avatar
InkPanther: If you sign in on support pages the captcha/I'm not a robbot thingy is disabled.
avatar
Zrevnur: Yes. If I click on 'Support' while being signed in I end up on a support page where I am signed out and need to click the 'Sign In' button. Dont know if this is due to simple incompetence by GOG web programmers or if it is intentional to reduce the number of tickets by introducing more hassle and user harassment.
The struggles of making a single click to sign in...


On the other hand you could just appreciate that you can create tickets without having to create an account.
Posted October 07, 2019
Because trainig Google's AI is fun. (<- sarcasm!)
Posted October 07, 2019
avatar
Zrevnur: Yes. If I click on 'Support' while being signed in I end up on a support page where I am signed out and need to click the 'Sign In' button. Dont know if this is due to simple incompetence by GOG web programmers or if it is intentional to reduce the number of tickets by introducing more hassle and user harassment.
avatar
InkPanther: The struggles of making a single click to sign in...

On the other hand you could just appreciate that you can create tickets without having to create an account.
You are totally missing the point even though the context (the other posts here) made it rather obvious: People (probably OP, surely me before I figured it out) are unaware of not being logged in because they were logged in right before clicking on the 'Support' button. At which point they ended up being not-logged in without getting explicit feedback. Then there is this captcha stuff and the need to enter extra information.
Extra information was my 'hassle'.
And captcha stuff was my 'user harassment'.

Edit: Having to click 'Sign In' can be considered (some but a lot less) 'hassle' too but this was not what I meant.
Post edited October 07, 2019 by Zrevnur
Posted October 07, 2019
low rated
avatar
HappyPunkPotato: That's an idea. It's a pity Gog don't care about their customers' privacy.
How is it abusing privacy to make people solve captchas(I ask in all seriousness and not to sound "smart")?

Btw, Fwiw/IIRC, they do it to prevent spammers flooding the support system and other features and not to take away anyone's privacy.


===============
avatar
Zrevnur: Yes. If I click on 'Support' while being signed in I end up on a support page where I am signed out and need to click the 'Sign In' button. Dont know if this is due to simple incompetence by GOG web programmers or if it is intentional to reduce the number of tickets by introducing more hassle and user harassment.
It is also not user harassment to use captchas....many sites use them to prevent flooding of posts/emails/etc by spammers and other bad people.
Post edited October 07, 2019 by GameRager
Posted October 07, 2019
avatar
GameRager: It is also not user harassment to use captchas....many sites use them to prevent flooding of posts/emails/etc by spammers and other bad people.
I dont see your point: Where is the correlation between 'captcha use by GOG given the context of this thread is user harassment' with 'some other sites have some reasons for using captchas'?
Post edited October 07, 2019 by Zrevnur
Posted October 07, 2019
low rated
avatar
GameRager: It is also not user harassment to use captchas....many sites use them to prevent flooding of posts/emails/etc by spammers and other bad people.
avatar
Zrevnur: I dont see your point: Where is the correlation between 'captcha use by GOG given the context of this thread is user harassment' with 'some other sites have some reasons for using captchas'?
It's to show sites like gog and other using such does not necessarily mean they do so to harass the userbase or that such being implemented by gog or another site constitutes harassment.

Gog likely uses captchas for similar reasons that other sites do: to prevent spammer abuse of features/flooding of posts/etc.

(Note that I do not say any of this to discount the problems anyone has with such or deride anyone....I just don't see such implementations as harassment)
Post edited October 07, 2019 by GameRager
Posted October 07, 2019
high rated
avatar
Zrevnur: You are totally missing the point even though the context (the other posts here) made it rather obvious: People (probably OP, surely me before I figured it out) are unaware of not being logged in because they were logged in right before clicking on the 'Support' button. At which point they ended up being not-logged in without getting explicit feedback. Then there is this captcha stuff and the need to enter extra information.
Yes, I had no idea I'd not be logged in on the support page after being logged in on the previous page. Glad to learn the problem is solved by just logging in again though.

avatar
GameRager: How is it abusing privacy to make people solve captchas(I ask in all seriousness and not to sound "smart")?
Here's a quote from this website:

According to Perona, Botguard first takes a look at whether you already have a Google cookie on the machine. The No CAPTCHA reCAPTCHA then drops its own cookie from Google into your browser. It then takes a pixel-by-pixel fingerprint of the user’s browser window at that time, pulling information such as:

Screen size and resolution, date, language, browser plug-ins, and all Javascript objects
IP address
CSS information from the page you are on
A count of mouse and touch events

In addition, Google’s new CAPTCHA will also make use of any cookies that have been set by other Google properties — like Gmail, Search, Analytics, and so on — in the last six months. The belief is that humans use Google's services in certain "human" ways, whereas bots do not, and those patterns can be detected.

All of this personally identifiable information gets encrypted and sent back to Google.
I'm fine with a bit of extra hastle to prove I'm human and prevent Gog getting tons of spam but I'm definitely not fine with sending any information about me to Google (or helping to train it's AI). Aparently there are alternatives available although I'm not sure how well they work.
Posted October 08, 2019
avatar
Zrevnur: I dont see your point: Where is the correlation between 'captcha use by GOG given the context of this thread is user harassment' with 'some other sites have some reasons for using captchas'?
avatar
GameRager: It's to show sites like gog and other using such does not necessarily mean they do so to harass the userbase or that such being implemented by gog or another site constitutes harassment.

Gog likely uses captchas for similar reasons that other sites do: to prevent spammer abuse of features/flooding of posts/etc.

(Note that I do not say any of this to discount the problems anyone has with such or deride anyone....I just don't see such implementations as harassment)
Far as I understand your answer: At best your post reasons "its likely not harassment because ..." but this is a weaker statement than your previous one which was absolute. Meaning your 'statement' was stronger than your 'proof'.

So far as I can tell your opinion is simply "its not harassment". (And mine is different as I stated.)
Pages:
1
2
This is my favourite topic
Community
General discussionCan't Contact Gog Without Solving A Captcha?(27 posts)(27 posts)
(27 posts)