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General discussionCant activate a game key.(25 posts) (25 posts) 
(25 posts) 
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This is my favourite topic
Posted December 26, 2020
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Lord_Kane: My advice, challenge the charge with your credit card.
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LakseLars: Could i maybe talk to Paypal? That was what i used to pay for the key
Yup, I am sure they would be able to help in some fashion.
Posted December 26, 2020
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Titanium: That's them saying "not our problem". And for GOG it's like someone wanted to go to the concert with a ticket scribbled with crayons that it's a valid ticket, and he demanding to be allowed in because the seller told him it was "legit fo sure".
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LakseLars: I feel super stupid right now and i dont know how i can get my money back...
Oh God their toxic purple site gave me eye cancer >_<

If the chargeback doesn't work, sen gog support a ticket explaining the situation and if they can give you official verification that the code is invalid.

Then send Eneba support the response and demand a full refund under their terms and conditions:
4.3.2. the Product (activation code) is not working as expected (indicated as invalid or used when the Customer tries to activate it on the right platform).
Posted December 26, 2020
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LakseLars: Could i maybe talk to Paypal? That was what i used to pay for the key
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Lord_Kane: Yup, I am sure they would be able to help in some fashion.
Im scared if i contact Paypal, ENEBA will tell them the same thing that GOG has problems or whatever. How can i prove that what ENEBA is stating is false information?
Posted December 26, 2020
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Lord_Kane: Yup, I am sure they would be able to help in some fashion.
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LakseLars: Im scared if i contact Paypal, ENEBA will tell them the same thing that GOG has problems or whatever. How can i prove that what ENEBA is stating is false information?
by the fact there are very few legitimate gog key sellers (humble being one of the few and they use an API sign in, rather than provide keys).
Posted December 26, 2020
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Lord_Kane: Yup, I am sure they would be able to help in some fashion.
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LakseLars: Im scared if i contact Paypal, ENEBA will tell them the same thing that GOG has problems or whatever. How can i prove that what ENEBA is stating is false information?
Check This Post by a GOG employee.
Posted December 26, 2020
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LakseLars: Im scared if i contact Paypal, ENEBA will tell them the same thing that GOG has problems or whatever. How can i prove that what ENEBA is stating is false information?
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TerriblePurpose: Check This Post by a GOG employee.
As you can see in the screenshot it actually is a correct key, but the problem is i cant activate it because when i click continue i get the error message
Attachments:
skjermbilde_(187.png (132 Kb)
Post edited December 26, 2020 by LakseLars
Posted December 26, 2020
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LakseLars: As you can see in the screenshot it actually is a correct key, but the problem is i cant activate it because when i click continue i get the error message
It's not a correct key or it would redeem. It's either a complete scam key or it's a legit one that was purchased via stolen card and already used (although I believe you'd get a message indicating the key was used). Seriously, I took a quick peek at that website. It's a grey market reseller at best, along the lines of G2A and while you may get lucky and get valid keys, you will get burned eventually. Did you not wonder how the game could be sold so much cheaper there than on other sites?
Posted December 26, 2020
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LakseLars: As you can see in the screenshot it actually is a correct key, but the problem is i cant activate it because when i click continue i get the error message
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TerriblePurpose: It's not a correct key or it would redeem. It's either a complete scam key or it's a legit one that was purchased via stolen card and already used (although I believe you'd get a message indicating the key was used). Seriously, I took a quick peek at that website. It's a grey market reseller at best, along the lines of G2A and while you may get lucky and get valid keys, you will get burned eventually. Did you not wonder how the game could be sold so much cheaper there than on other sites?
Well you are saying something there. I have sent a ticket to GOG to get a verification that the key i bought actually was used or was a scam and im talking to ENEBA to see if i can get my refund because obviously my key doesnt work. If any of you have anything you would want to add to make this maybe easier for me please post it here and thank you everyone for all your helpful replies.
Posted December 26, 2020
Just eat the sour apple now and never buy anything from sites that do not host the games themselves, and instead use well-known providers like GOG and Steam directly in the future.

The fact that these kinds of keysellers are selling a newly released game much cheaper than the official store really should make you see some massive warning signs right there...
Post edited December 26, 2020 by sanscript
Posted December 26, 2020
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LakseLars: Hello eveyone!
I recently bought the game Cyberpunk 2077 from Eneba, which is a key selling site. At first i missread the title and thought it was for Steam but it was for GOG. I thought as long as i get the game and can play it ill be happy, turns out that was going to become a problem because when i was gonna activate the key i get the following error message:

Invalid Code
We are very, very confused. Please try again. If the problem persists please let us know.

Ive tried multiple times both on GOG galaxy and on the website but it doesnt work. I hope someone has a fix for this because i really want to play this game.
you can read more about delays in response from support here:

https://www.gog.com/forum/general/expected_delays_in_support_replies

as users pointed out, it is best to purchase GOG products directly from us rather than third party sellers.

for now i'm going to lock this thread to avoid spam

all the best
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Community
General discussionCant activate a game key.(25 posts) (25 posts) 
(25 posts)