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General discussionCannot open GOG client on Mac - connection problem(15 posts)(15 posts)
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Posted December 23, 2019
I tried to use either Galaxy 1 or Galaxy 2, but just after I log in I receive:

Connection to Communication Service was lost and could not be restored! GOG Galaxy will now shutdown.

I don't use any unusual configuration or setup. Just a plain Macbook (Macos Mojave 10.14.6, Macbook Pro 2019).

Please help.
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Posted December 23, 2019
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jjmelior: Connection to Communication Service was lost and could not be restored! GOG Galaxy will now shutdown.
Maybe
[MAC] Connection to Communication Service was lost...

This issue can be solved by clean reinstall, please follow instruction below to do that:

Please remove the GOG GALAXY Client app from the Applications directory.

Please also remove the contents of these directories:
/Users/Shared/GOG.COM/Galaxy
$HOME/Library/Application Support/GOG.COM/Galaxy/Configuration

You can open it using the "Go to Folder" command accessible with the Command+Shift+G key combination or selecting Go > Go to Folder from the Finder menu.

Now restart your Mac, download the current installer from:
https://www.gog.com/galaxy
and reinstall the GOG GALAXY Client.

Don't forget to import your games back after following above, instruction how to that can be found here.
https://support.gog.com/hc/en-us/articles/360013574413
Post edited December 23, 2019 by JackknifeJohnson
Posted May 01, 2021
A clean install? I've only had this for a week and I've hit this. More like a complete uninstall.
Posted December 08, 2021
Clean reinstall?? I have just installed it on a Mac purchased this week. It cannot get any cleaner than this! Still I get the error when trying to run GoG Galaxy the FIRST time ever...
Post edited December 08, 2021 by Legradi101
Posted December 08, 2021
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Legradi101: Clean reinstall?? I have just installed it on a Mac purchased this week. It cannot get any cleaner than this! Still I get the error when trying to run GoG Galaxy the FIRST time ever...
Never used any Apple products newer than some 90's Macintosh computers, so sorry if I say anything wrong.

Perhaps your firewall is blocking Galaxy? Or, since Galaxy requires administrator privileges in Windows at random times, maybe it also does but Mac is blocking it before you get notified?

Alternatively, since most games on GOG don't require a launcher, you can install your games through the installers from https://www.gog.com/account
And if you want to have a launcher-like experience, I remember reading something about Macintosh having an Android/Ubuntu-like launchpad, so maybe you could use that? Or maybe look for Mac alternatives to Playnite and Lutris too.

Also that was quite a necro, but hopefully the issue can be solved.
Post edited December 08, 2021 by _Auster_
Posted December 09, 2021
Does Galaxy even work on anything but Intel equipped Macs?

The client is NOT needed to play single player games.
Post edited December 09, 2021 by Themken
Posted December 16, 2021
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Themken: Does Galaxy even work on anything but Intel equipped Macs?

The client is NOT needed to play single player games.
Yes it works on an M1 Mac.
Posted August 28, 2022
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jjmelior: Connection to Communication Service was lost and could not be restored! GOG Galaxy will now shutdown.
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JackknifeJohnson: Maybe

[MAC] Connection to Communication Service was lost...

This issue can be solved by clean reinstall, please follow instruction below to do that:

Please remove the GOG GALAXY Client app from the Applications directory.

Please also remove the contents of these directories:
/Users/Shared/GOG.COM/Galaxy
$HOME/Library/Application Support/GOG.COM/Galaxy/Configuration

You can open it using the "Go to Folder" command accessible with the Command+Shift+G key combination or selecting Go > Go to Folder from the Finder menu.

Now restart your Mac, download the current installer from:
https://www.gog.com/galaxy
and reinstall the GOG GALAXY Client.

Don't forget to import your games back after following above, instruction how to that can be found here.
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JackknifeJohnson: https://support.gog.com/hc/en-us/articles/360013574413
For those that run into this issue on 2022; like me -_-; this solution still works.
I deleted the "Galaxy" directories, did the reinstall, and problem solved! ^_^
Posted October 14, 2022
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JackknifeJohnson: Maybe

https://support.gog.com/hc/en-us/articles/360013574413
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asencio781: For those that run into this issue on 2022; like me -_-; this solution still works.
I deleted the "Galaxy" directories, did the reinstall, and problem solved! ^_^
It doesn't work. Despite removing whole GOG.COM directory structure and doing a clean reinstall, the communication problem persists.

What did work for me was to log out other users on the same machine which had gog galaxy also running. GOG can not handle multiples of itself running at the same time. This error report could be improved.
Post edited October 14, 2022 by donut
Posted April 08, 2023
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asencio781: For those that run into this issue on 2022; like me -_-; this solution still works.
I deleted the "Galaxy" directories, did the reinstall, and problem solved! ^_^
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donut: It doesn't work. Despite removing whole GOG.COM directory structure and doing a clean reinstall, the communication problem persists.

What did work for me was to log out other users on the same machine which had gog galaxy also running. GOG can not handle multiples of itself running at the same time. This error report could be improved.
Another data point: neither the original "delete everything and re-install" nor the later "log out other users" solution works for me. This is with GOG Galaxy 2.0.61 (62) running on MacOS Ventura 13.2.1.

Any other suggestions would be much apreciated!
Posted April 26, 2023
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donut: It doesn't work. Despite removing whole GOG.COM directory structure and doing a clean reinstall, the communication problem persists.

What did work for me was to log out other users on the same machine which had gog galaxy also running. GOG can not handle multiples of itself running at the same time. This error report could be improved.
avatar
atrombla: Another data point: neither the original "delete everything and re-install" nor the later "log out other users" solution works for me. This is with GOG Galaxy 2.0.61 (62) running on MacOS Ventura 13.2.1.

Any other suggestions would be much apreciated!
Okay, I was in the same boat - did all of the above steps and still no luck. Finally, I tracked down the "GOG Sp. z o.o" login background item:
sudo rm /Library/LaunchDaemons/com.gog.galaxy.ClientService.plist

That seemed to do the trick. Rebooted, reinstalled GOG, and now everything works. It did re-install that same login background item, but maybe it was an updated version. Who knows?

Best of luck!
Posted May 30, 2023
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ct6502: Okay, I was in the same boat - did all of the above steps and still no luck. Finally, I tracked down the "GOG Sp. z o.o" login background item:
sudo rm /Library/LaunchDaemons/com.gog.galaxy.ClientService.plist

That seemed to do the trick. Rebooted, reinstalled GOG, and now everything works. It did re-install that same login background item, but maybe it was an updated version. Who knows?

Best of luck!
This is the only thing that worked for me.

In my case, I had disabled the background item between installation and first opening, because I have no desire for stupid background processes. I'm installing GOG Galaxy simply because the standalone macOS installer for Stories Untold is broken.

Curious - does the claim of "DRM-free" stand up when you can't install the game without installing GOG Galaxy, logging in, and allowing it free reign to run several background processes?
Posted August 05, 2023
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atrombla: Another data point: neither the original "delete everything and re-install" nor the later "log out other users" solution works for me. This is with GOG Galaxy 2.0.61 (62) running on MacOS Ventura 13.2.1.

Any other suggestions would be much apreciated!
avatar
ct6502: Okay, I was in the same boat - did all of the above steps and still no luck. Finally, I tracked down the "GOG Sp. z o.o" login background item:
sudo rm /Library/LaunchDaemons/com.gog.galaxy.ClientService.plist

That seemed to do the trick. Rebooted, reinstalled GOG, and now everything works. It did re-install that same login background item, but maybe it was an updated version. Who knows?

Best of luck!
Thanks for the good advice. After deleting as described above and also /Library/LaunchAgents/com.gog.galaxy.commservice.plist, restart and reinstallation, everything seems to work now. Great, finally!
Posted May 23, 2024
I have this exact issue on my M1 Macbook Pro. The above steps (including the removal of the plist) works. But after about 30 seconds of browsing for games in the galaxy app I start getting the same communication error again.
Posted October 30, 2024
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JackknifeJohnson: Maybe

https://support.gog.com/hc/en-us/articles/360013574413
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asencio781: For those that run into this issue on 2022; like me -_-; this solution still works.
I deleted the "Galaxy" directories, did the reinstall, and problem solved! ^_^
I did everything on Macbook Air M1 - the last version of Sonoma. It does not work at all. The problem prevails and it is impossible to use the GOG client. What a piece o cr*p :-)
Post edited October 30, 2024 by Jakub_RSM
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General discussionCannot open GOG client on Mac - connection problem(15 posts)(15 posts)
(15 posts)