Tekkaman-James: I'm assuming GOG's support team has to do this by hand, so it may take a bit of time for them to get the free codes added onto each account that owns these games. Personally, I got the "receipt" for
BS4 already, but haven't seen one for
BS1. I'll give them some time before I start getting worried.
It's done by an auto-redeem script that averages roughly 7-10sec per user. The whole process doesn't happen in one go - it went on for most of the afternoon yesterday, but everyone should've got their emails by midnight CET last night.
221bBS: I got a little freaked out for a bit when I received an email titled "Your order #XXXXXXXXX is complete!" First reaction was, OMG someones stolen my identity.
Opened the email and found that I was charged $0 for a soundtrack. Glad I decided to take a quick look on the forum to see what was up. lol.
Shadowcat: Likewise.
Thank you for your efforts here GOG (always appreciated), but as feedback for future reference:
1. Unexpected "you've just spent money without knowing about it!" email subject lines are alarming. Being aware of that in advance and (a) suppressing the purchase notifications if appropriate (in this case I think that would have been appropriate); or (b) sending some kind of calming companion email (subject line like: "We're adding the Broken Sword soundtrack to your account") would effectively avoid such alarm.
2. You have a Broken Sword forum :) That's the place that people were likely to look in order to find out what was going on... Perhaps you could have posted about this in there rather than in General, and not left it to the community to point out where the explanation was:
https://www.gog.com/forum/broken_sword_series/broken_sword_purchase_out_of_nowhere/post5 Both good points. Learning curve for the future! Thanks.