Lodium: I havent said that the current system is the best we have
Earlier in the thread i even complained that consumer rigths and human rigths have slipped in general and i wasnt really pleased with this.
But i now commented on the comment about steam being honest and fair to the consumers
wich i disproved
They woudnt have lost those cases if they spoke the truth
but they havent
rjbuffchix: Fair enough :) I was intending to speak more generally with that but I understand and apologize for any confusion.
Lodium: And whetever an item has physical pressence
shoud not matter in a case of ownership
Theres no one that protest that bonds or stocks arent owned by somone
And im not just talking about games not just working on steam either
Thers also cases where Steam have been down a couple of days
rjbuffchix: Sure, I am just trying to figure out why on their side they wouldn't just try to make that distinction as a defense. E.g., "sure, I sold you that car. It's not my fault it's not working now. You bought a car, not a guarantee to a working car". Does that clarify my point?
Most likly because
if a item just stops working not because of something the consumer can be faulted for
that also falls under some laws
in basics theres something called consumer protection
You woudnt be ok if the car you bougth just suddenly stops working long before the gaurenteee went out by something out of your control.
For a car thats about 10 years
and even if it does expires you can still get it worrking by replacing parts in it
otherwise there woudnt be veteran cars
or in the case of games the woudnt be still working old Games or remastered ones, reboots or enchanced old games
I think its 5 years for games
Not sure here, migth be mistaken
Also
-If the seller have no responsobilltys after he sold you a product
the act of offering refunds does loook really strange in ligth of this
Steam is bassicly acknowlegding that they do have some responsobilty
so a defense regarding that point will just turn back at them or it will seams wery strange in court
correcting myself
regarding consumer laws
according to eu laws at least
its 2 years
When you sell a good or a service to a consumer online or via other means of distance communication (by telephone, mail order) or outside a shop (from a door-to-door salesperson), the consumer has the right to return the item or cancel the service within 14 days. This is sometimes referred to as the cooling-off period or the withdrawal period. No reason or justification has to be given by the consumer.
EU law also stipulates that you must give the consumer a minimum 2-year guarantee (legal guarantee) as a protection against faulty goods, or goods that don't look or work as advertised. In some countries national law may require you to provide longer guarantees.
Sorry going too offtopic here
I just felt i had to comment about the claim thaty steam was seen as the nice/good guys
Im not saying steam are evil or something like that
but they arent consumers friends and will do in whats their best interest is
in what makes them money
and are just as bad as any other store when it comes to consumer practices