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General discussionUPDATE: Blocking Users, Clearing Chat, and new Fraud Protection(189 posts)(189 posts)
(189 posts)
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This is my favourite topic
Posted September 04, 2015
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Sachys: refresh the page
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foxworks: Unfortunately, same result.
once you've hit the start a conversation, the chat page has loaded and you've refreshed it, they should be under the list of users on your chat list
Posted September 04, 2015
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Marioface5: I feel conflicted. On the one hand, there are some people on this forum who are in seemingly constant fear that Galaxy is going to become DRM or some other ridiculous thing and are very hostile towards GOG. He's not wrong about that, and it's kind of nice to see a staff member openly call them out on it. On the other hand, those fears are most likely a symptom of GOG's poor communication with its users, and it's sad to see that a staff member thinks the answer is thicker skin rather than better communication and increased transparency. I guess it fits with the attitude we've been seeing from GOG lately, though: Ignore or hide problems rather than deal with them.
This.
Posted September 04, 2015
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damianweb: ...Can someone from the GOG.com staff help me? ...
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Trilarion: Most probably someone from the GOG.com staff can help you.

However if they will help you I don't know.

I guess that getting in contact with them might help a bit there.

http://www.gog.com/support/contact/my_orders_and_payments
Thanks for your help. I ended up opening a Paypal account just for this. It seems it works fine for gifting.
Posted September 04, 2015
high rated
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Marioface5: I feel conflicted. On the one hand, there are some people on this forum who are in seemingly constant fear that Galaxy is going to become DRM or some other ridiculous thing and are very hostile towards GOG. He's not wrong about that, and it's kind of nice to see a staff member openly call them out on it. On the other hand, those fears are most likely a symptom of GOG's poor communication with its users, and it's sad to see that a staff member thinks the answer is thicker skin rather than better communication and increased transparency.
Undue hostility towards GOG, or towards anyone really, is of course always regrettable, but are the fears of DRM really that ridiculous? The bad communication is of course the biggest problem and the heart of the problems with lack of trust towards GOG, but let's remember that not so long ago there was no GOG client, no achievements, no "friending" nonsense, no regional pricing. The GOG many users used to know and trust is no longer. For better or worse being a safe haven for people disgruntled with todays gaming industry is not only no longer GOG's goal, it's exactly what they it's working very hard to distance itself from. Given that major shift in GOG's policy it's really not that irrationall to consider the possibility of some form of DRM eventually being imlpemented. Do I think it's going to happen? No, not really. But I understand why some do, and even though I don't believe it's going to happen I still prefer to keep an eye out for any suspicious developements. Better safe than sorry. There is no harm in sending GOG a message that we're paying attention and won't stand for any DRM, even if it turns out to be a false alarm, as long it's all done in civil fashion.
Post edited September 04, 2015 by Breja
Posted September 04, 2015
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foxworks: Unfortunately, same result.
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Sachys: once you've hit the start a conversation, the chat page has loaded and you've refreshed it, they should be under the list of users on your chat list
Should in theory, but this is GOG and it appears my chat is in a vortex
Posted September 04, 2015
I actually like Galaxy and the possibilities and I trust them not to want to become like Steam with DRM. I think it has a great future and I'm looking forward to use it at some point in the future.

But trust doesn't mean complete and blind trust. It's a slippery slope after all and they are part of the usual business like everyone else.

I trust myself that I will recognize the day when Galaxy will be DRM and that will be the day I'll say goodbye and go away.

What really bugs me now is that many of the features of Galaxy do not work as intended or do not work as smoothly as they could be. I want a working, useful client.

My fear is that they are not enough focused on bringing features to useful, working level (like for example the missing blocking ability, the missing adding friends, the sending of uncompressed files, the potential wiping of the games folder and many other small things).

I acknowledge that they are doing them (slowly) but the communication is not good. The "top men are working on it right now" meme is in a way everything which GOG wants to be but isn't right now.
Posted September 04, 2015
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Breja: Undue hostility towards GOG, or towards anyone really, is of course always regrettable, but are the fears of DRM really that ridiculous? The bad communication is of course the biggest problem and the heart of the problems with lack of trust towards GOG, but let's remember that not so long ago there was no GOG client, no achievements, no "friending" nonsense, no regional pricing. The GOG many users used to know and trust is no longer. For better or worse being a safe haven for people disgruntled with todays gaming industry is not only no longer GOG's goal, it's exactly what they it's working very hard to distance itself from. Given that major shift in GOG's policy it's really not that irrationall to consider the possibility of some form of DRM eventually being imlpemented. Do I think it's going to happen? No, not really. But I understand why some do, and even though I don't believe it's going to happen I still prefer to keep an eye out for any suspicious developements. Better safe than sorry. There is no harm in sending GOG a message that we're paying attention and won't stand for any DRM, even if it turns out to be a false alarm, as long it's all done in civil fashion.
The client, achievements, and "friending" are all entirely optional, so I don't see why they should be a concern for people who don't like those things. I don't really care for those things myself, but I'm not bothered by any of it because unlike with Steam it's not forced on me. I'm glad that people who like those things can have them.

As for regional pricing, I can understand why some people are still upset about that, but GOG does give customers the difference in store credit if regional pricing causes them to pay more. Purchasing a single game might require more money, but it should even out for anyone who uses GOG regularly. I think it's a good compromise, and one that was unfortunately necessary. With DRM it's hard to prove that being DRM-free increases piracy or loses sales, but if a game's base price has to be lower on GOG for certain countries than it is on Steam, then the developers and publishers are pretty much guaranteed to make less money if they release the game here. As far as I'm concerned, regional pricing was a necessary evil, but I think GOG handled it in the best way possible.

As for the fears of DRM, I do think they're ridiculous primarily because it would be suicide. Even if GOG was an evil company with no morality or principles, from a business perspective it would be absolutely insane to introduce DRM because only selling DRM-free games is the only real advantage GOG has over other distributors. Turning Galaxy into DRM, even just for some games, would ruin everything they've been building up for the past seven years. Developers would no longer have an incentive to release their games without DRM, and the "DRM-free revolution" would end. GOG would basically just be Steam with less games, and at that point I think most of their customers would either switch to Steam or just stop buying games altogether.
Posted September 04, 2015
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Sachys: once you've hit the start a conversation, the chat page has loaded and you've refreshed it, they should be under the list of users on your chat list
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foxworks: Should in theory, but this is GOG and it appears my chat is in a vortex
RESULT!

Done some testing and stumbled upon a setting here: https://www.gog.com/account/settings/privacy

"Users are / are not able to search for me by email or username" - could well be the cause on its own, or combined with chat set to friends only / nobody
Posted September 04, 2015
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foxworks: Should in theory, but this is GOG and it appears my chat is in a vortex
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Sachys: RESULT!

Done some testing and stumbled upon a setting here: https://www.gog.com/account/settings/privacy

"Users are / are not able to search for me by email or username" - could well be the cause on its own, or combined with chat set to friends only / nobody
Booooo *hisses*
Posted September 04, 2015
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foxworks: Booooo *hisses*
* A bear pisses

O______o

Did not expect to see that today!
Posted September 05, 2015
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Marioface5: The client, achievements, and "friending" are all entirely optional, so I don't see why they should be a concern for people who don't like those things.
It's not about whether those things are "good" or "bad". All I meant was, that they are indicators of GOG's new, different course, towards a new, different clientele. And that is the point. A lot of what constituted GOGs "identity" at one point has since been abandoned in favor of broadening it's appeal. That is why it may be hard for some to see anything about GOG as set in stone.


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Marioface5: As far as I'm concerned, regional pricing was a necessary evil, but I think GOG handled it in the best way possible.
Fair enough, but one can easily imagine the same being said of DRM one day.


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Marioface5: As for the fears of DRM, I do think they're ridiculous primarily because it would be suicide.
Which is why I myself do not believe it's going to happen. But then again, just because it seem irrational does not mean it's impossible. I fail to see any benefit from the chat replacing the old PM system, or the changes to My Account, and yet they were implemented anyway. It is sometimes prudent not to rely too much on wisdom and rationality of other people. It's not like no company has ever made a grave mistake.

I think screaming "DRM! Betrayal!" at every turn is silly, but so would be putting absolute, blind trust in GOG.
Posted September 05, 2015
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Breja: I think screaming "DRM! Betrayal!" at every turn is silly, but so would be putting absolute, blind trust in GOG.
In the land of the blind, the account holder who does not use the forums, is KING!
Posted September 05, 2015
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Marioface5: As for regional pricing, I can understand why some people are still upset about that, but GOG does give some customers the difference in store credit if regional pricing causes them to pay more.
FTFY.

For example, a person living in China pays on average 203% more than a person living in Russia (that's more than three times) and doesn't see a single cent back in store credit.
Post edited September 05, 2015 by mrkgnao
Posted September 05, 2015
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Marioface5: As for regional pricing, I can understand why some people are still upset about that, but GOG does give some customers the difference in store credit if regional pricing causes them to pay more.
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mrkgnao: FTFY.

For example, a person living in China pays on average 203% more than a person living in Russia (that's more than three times) and doesn't see a single cent back in store credit.
I'm confused. How does that happen? The support page doesn't seem to mention anything about excluding certain countries from getting the store credit.
Posted September 05, 2015
Well, nice to see these fixes/changes, but I'm just going to hang on to my helmet and hazard tape for a while longer though.
Post edited September 05, 2015 by GR00T
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This is my favourite topic
Community
General discussionUPDATE: Blocking Users, Clearing Chat, and new Fraud Protection(189 posts)(189 posts)
(189 posts)