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Thanks for all the feedback you gave us after the previous update. You’re awesome and it shows the GOG insights piques your interest. Today’s article is about a topic that we know is very important to you – our commitment to DRM-free gaming and what it exactly means.

GOG was built on trust, which is at the very core of our identity. It is evidenced by our 30-day refund policy or releasing games DRM-free, among other things. At the same time, we understand DRM-free might mean different things to different people, especially when modern games blend offline and online experiences.

When GOG first launched, the gaming market looked very different from what it is now – retail was the main place to buy games, and digital distribution was just taking baby steps. DRM, the copy protection software created to protect licenses against unauthorized disc copying, was a huge source of annoyance for gamers often restricting how they can access their content. From the beginning, part of GOG’s mission was to provide gamers with a simple way to access and play games, without the need to fiddle with files or deal with any DRM. Making sure you can play games purchased on GOG offline, make backup copies, and install them as many times as you need is even more relevant now, as things like game preservation become an important topic for the whole industry.

Today, while some of the most infamous DRMs of the past are thankfully long gone, it doesn’t mean the constraints are fully gone. They just have a different, more complex face.

Games are evolving and many titles offer features beyond single-player offline gameplay, like multiplayer, achievements, vanities, rewards. Many such games are already on GOG and will continue to join our catalog. But it also raises the question: is this a new frontier for DRM?

And this is the crux of the matter. Some think it is, some don’t. Some hate it, some don’t mind it. And to be fair, we didn’t comment on it ourselves for quite some time and feel this is the time to do so:

We believe you should have freedom of choice and the right to decide how you use, enjoy, and keep the games you bought. It manifests in three points:
1. The single-player mode has to be accessible offline.

2. Games you bought and downloaded can never be taken from you or altered against your will.

3. The GOG GALAXY client is and will remain optional for accessing single-player offline mode.


We fully commit to all those points. Aside from this, we reaffirm our continuous effort to make games compatible with future OSs and available for you for years to come.

As for multiplayer, achievements, and all that jazz – games with those features belong on GOG. Having said that, we believe that you have the right to make an informed choice about the content that you choose to enjoy and we won’t tell you how and where you can access or store your games. To make it easier to discover titles that include features like multiplayer, unlockable cosmetics, timed events, or user-generated content, we’re adding information about such functionalities on product pages. In short, you’ll always know.

We always took a lot of pride in the freedom we provide gamers. While we know DRM-free may have a different meaning to everyone, we believe you have the right to decide how you use, enjoy, and keep the titles you get on GOG. With games evolving towards adding more online features, we want you to understand our DRM-free approach and what it means to us. It is an important topic – let us know what you think.
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GOG.com: As for multiplayer, achievements, and all that jazz – games with those features belong on GOG. Having said that, we believe that you have the right to make an informed choice about the content that you choose to enjoy and we won’t tell you how and where you can access or store your games. To make it easier to discover titles that include features like multiplayer, unlockable cosmetics, timed events, or user-generated content, we’re adding information about such functionalities on product pages. In short, you’ll always know.
That's a very good thing that will hopefully makes things clearer for peoples, but by curiosity do you have an example, even if it's only a screenshot, of how it will look like on the game page ?
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I never thought the day would arrive when GOG finally started talking to their user base again, actually replying to questions that have been asked for years now (what's next? Forum fixed? I am willing to be surprised again).
Glad that I am still alive to witness it :)

Thank you for explaining how GOG sees the whole DRM situation. One point however is not mentioned or has been left out intentionally: additional cosmetic content linked (without any technical reason!) to Galaxy only. I would love to get some explanation on this as well. Thank you.
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GOG.com: 1. The single-player mode has to be accessible offline.
That's a little bit nebulous and noticeably different from "the single-player mode has to be fully playable offline".
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GOG.com: 2. Games you bought and downloaded can never be taken from you or altered against your will.
That is cool, though I would have to ask what's up with changelogs. There have been a lot of updates missing logs of any kind. It's not exactly altering games against my will, but it is difficult to make an informed decision. Just a tangential point.
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GOG.com: To make it easier to discover titles that include features like multiplayer, unlockable cosmetics, timed events, or user-generated content, we’re adding information about such functionalities on product pages. In short, you’ll always know.
This is probably the most sensible route to go, I would think. I would also suggest giving the option to filter against these features in the store. I would think this will lead to a lot more games being released that will lead to lively discussions about their DRMness, but as long as I can filter for titles that have no online tie ins whatsoever and a reasonable guarantee they're going to stay that way, I'm fine with that.
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SmollestLight: The in-game items received in Cyberpunk 2077 are purely cosmetic and in no way affect the single player experience of the game. However, we’re adding information about such functionalities on product pages. Therefore, you will always know in case a game includes them.
Yes, I know that they're small stuff. Doesn't change the facts of what I said, however.

And this is the one case where you Gog doesn't even have to negotiate with anyone, because the game comes from your sister company, one that supposedly should ascribe to the same principles of being pro-player. It will cost you exactly nothing, and get much more of the result you certainly were aiming for when writing this thread's OP.

I get that you SmollestLight and every customer-facing employee can't simply decide this on your own. There certainly is someone on the upper levels who has made that decision and is committed to it. But it is in poor taste and hypocritical that the flagship game from the company that champions DRM-freedom has a small part bound to DRM. It gives other companies an out saying "if you guys can do it why do you demand DRM-free from us"? And the fact that someone with this mindset decides this and has the clout to enforce it despite all the backlash it brought concerns me a lot TBH. I wouldn't be surprised if that same exec is the reason it took several weeks for Gog to remove Hitman from sale.

I guess that suspension will be very timid after all. Just like the re-commitment to DRM-freedom I see. (sigh)

BTW it is only right that the information about DRM'd parts is on the product page. It's not just right for us, it is also a protection for you guys too. Else you'd have a lot more refunds from people discovering the DRM a bit too late.

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PookaMustard:
Agreed 100%. There should be a clear demonstration that there won't be anything like that Hitman screwup again.
+1 to you
Post edited March 17, 2022 by joppo
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argamasa: I agree with these three points. It´s a good beginning.

Securom/Starforce protections were awful.
I take your point. In the case of older video games. But in this day and age where the physical PC format is becoming rarer and rarer to see, I would say that the problem we face today is a very different one. Perhaps the biggest problem is with video games that require online connectivity. We also have to see that not all DLC is about aesthetic content. Some extras expand the videogames. And that changes the experience of gameplay diametrically.
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SmollestLight: The in-game items received in Cyberpunk 2077 are purely cosmetic and in no way affect the single player experience of the game. However, we’re adding information about such functionalities on product pages. Therefore, you will always know in case a game includes them.
The problem here is that IT IS ABSOLUTELY NOT NECESSARY to lock this content behind Galaxy and so far not a single reason why this still is the case - despite GOGs devotion to DRM-free - has been mentioned. Maybe it is news to you but "experience" is completely subjective and maybe some people who dislike Galaxy would simply love to play with this cosmetic content so the question remains: why on earth don't you simply make an offline DLC for free with this content instead of constantly trying to defend you for something you would not even need to defend yourself. Forcing people to use Galaxy is and always will be be the opposite of it being optional - no matter how important you or anybody thinks the content is that those without Galaxy can't use.

To make it perfectly clear: I use Galaxy, I enjoyed the game and I basically sold those rewards pretty quick. But even this does not change my point at all. There's no reason to lock this content behing Galaxy and GOG makes themselves unbelievable if they continue to do so.

Since you, SmollestLight, are ignoring my questions or PMs since quite some time now, I actually don't expect any reply from you but maybe someone else on GOG willing to reply tio critical questions might say something more about this.
Post edited March 17, 2022 by MarkoH01
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Post edited May 24, 2022 by clarry
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Linko64: As a side note, you still don't really make clear what DRM-free is to you, nor is there any real commitment made on the topic... which is partly why the Hitman saga ran on for so long. Skating around problems does not count as addressing them. By your logic with Hitman it was DRM-Free and passable due to the bones of the single-player being offline... when we know that mean's the paying customer (at a high price) was getting very little in return, barely half a game in truth.

I can see the sentiment you're going for, but the wording (all that 'jazz'...?) lacks commitment to a stance and allows a whole load of wiggle room for you.
This. Already in this very thread we're being told by a blue that DRMed cosmetics are fine. This was really just a wall of PR that doesn't clarify anything nor does it commit GOG to a clear higher standard. People will want to act like this is some meaningful gesture on GOG's part, but that is simply not the case. How did Superman put it?
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joppo: Gog is trying to communicate at least.

One thing I wanna point out however is that actions speak louder than words. If they want to make that message of commitment to DRM-free undeniably clear they could release the Cyberpunk2077 "My Rewards" items DRM-free in a free DLC not bound to Galaxy.

But I am pleasantly surprised by this, so much that I will temporarily suspend my boycotting position.
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SmollestLight: The in-game items received in Cyberpunk 2077 are purely cosmetic and in no way affect the single player experience of the game. However, we’re adding information about such functionalities on product pages. Therefore, you will always know in case a game includes them.
You (GoG) continue to miss the point. If its such an inconsequential item why are you denying non-galaxy users access to it, especially when they PAY THE SAME MONEY as a galaxy user?

Or to rephrase, If galaxy is so great why do people need incentives like this to use it?

Want to drive a wedge throught your customer-base then keep at it - those of us that have been discouraged by recent GoG behaviours will only continue to lose interest in this store.

Want to impress us, gain back some of the integrity you have lost over the last few years? You can start by following Joppos (and many other gog-users) request and make the current and any future 'my rewards' available to all gog customers, whether or not they use the so-called optional client.

While you are at it, please stop offering 'try using the client' as a workaround to fix other issues that plaque several games on this site.

Thanks in advance!
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SmollestLight: and in no way affect the single player experience of the game.
Thanks for the update but I think some people will still complain about DRM.

Like now. :) Anything that can be used in singleplayer, even if it has to be obtained online by connecting to Galaxy or wherever once, affects singleplayer. I understand that you didn't want non-Galaxy users to have those items but I didn't like having to use Galaxy to acquire them. Having said that, I don't have a better solution.
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lolplatypus: That is cool, though I would have to ask what's up with changelogs. There have been a lot of updates missing logs of any kind. It's not exactly altering games against my will, but it is difficult to make an informed decision. Just a tangential point.
I have asked this question long time ago. Changelogs can only be added by GOG if they were provided by the devs which unfortunately often is not the case. So in case of missing changelogs you would have to adress the devs/publishers.
Post edited March 17, 2022 by MarkoH01
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GOG.com: 1. The single-player mode has to be accessible offline.
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lolplatypus: That's a little bit nebulous and noticeably different from "the single-player mode has to be fully playable offline".
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GOG.com: 2. Games you bought and downloaded can never be taken from you or altered against your will.
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lolplatypus: That is cool, though I would have to ask what's up with changelogs. There have been a lot of updates missing logs of any kind. It's not exactly altering games against my will, but it is difficult to make an informed decision. Just a tangential point.
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GOG.com: To make it easier to discover titles that include features like multiplayer, unlockable cosmetics, timed events, or user-generated content, we’re adding information about such functionalities on product pages. In short, you’ll always know.
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lolplatypus: This is probably the most sensible route to go, I would think. I would also suggest giving the option to filter against these features in the store. I would think this will lead to a lot more games being released that will lead to lively discussions about their DRMness, but as long as I can filter for titles that have no online tie ins whatsoever and a reasonable guarantee they're going to stay that way, I'm fine with that.
Thank you for your suggestion, We are still in the process of adding all the notices. As for changelogs, those are provided by publishers and developers. However, should cosmetics or something similar be added with something like future dlcs, we will leave a notice on the game card.
Good stuff.
Criticism is a very popular sport here on gog.com, with individuals trying to master it.
Offline single player with in-game achievements is fun! (gog)
Online multiplayer with synchro and chat is fun too! (galaxy, hamachi game ranger)
As an experienced multiplayer... player, I must say that galaxy is a good, or very good client, as long as the game handles it.
And as a helpless looney I must admit that there is nothing better than offline installers, it's like having a nice dinner, without chemicals, on a clean table or maybe hiding with the chocolate or a cake. Can still be played with friends as same screen coop or turns, it's like... Let's play this game together and nobody will know this XD Freedom is nice.
What I don't like is...yh...too flexible policy for incoming games (getting better), and insecurity feelings coming now and then from the company itself.
yet again, I like yr statement, better late than never XD

edit : Dear Our Gamestore you/we need more comments blues and jazz
Post edited March 18, 2022 by user deleted
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SmollestLight: The in-game items received in Cyberpunk 2077 are purely cosmetic and in no way affect the single player experience of the game. However, we’re adding information about such functionalities on product pages. Therefore, you will always know in case a game includes them.
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MarkoH01: The problem here is that IT IS ABSOLUTELY NOT NECESSARY to lock this content behind Galaxy and so far not a single reason why this still is the case - despite GOGs devotion to DRM-free - has been mentioned. Maybe it is news to you but "experience" is completely subjective and maybe some people who dislike Galaxy would simply love to play with this cosmetic content so the question remains: why on earth don't you simply make an offline DLC for free with this content instead of constantly trying to defend you for something you would not even need to defend yourself. Forcing people to use Galaxy is and always will be be the opposite of it being optional - no matter how important you or anybody thinks the content is that those without Galaxy can't use.

To make it perfectly clear: I use Galaxy, I enjoyed the game and I basically sold those rewards pretty quick. But even this does not change my point at all. There's no reason to lock this content behing Galaxy and GOG makes themselves unbelievable if they continue to do so.

Since you, SmollestLight, are ignoring my questions or PMs since quite some time now, I actually don't expect any reply from you but maybe someone else on GOG willing to reply tio critical questions might say something more about this.
I understand your concerns, but we leave it up to publishers and developers if they want to give cosmetic rewards as an incentive for something, like signing up for their newsletter or in this case, using GOG GALAXY. While CDPR and GOG are part of the same group, they are separate companies, and in the end it's up to the developer to decide on the rewards.
Post edited March 17, 2022 by SmollestLight
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MarkoH01: I have asked this question long time ago. Changelogs can only be added by GOG if they were provided by the devs which unfortunately often is not the case. So in case of missing changelogs you would have to adress the devs/publishers.
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SmollestLight: Thank you for your suggestion, We are still in the process of adding all the notices. As for changelogs, those are provided by publishers and developers.
Thanks for the input. I figured as much, what I wasn't sure about though was how much, let's say leverage GOG has here. It was just something I felt was worth bringing up in context, because from the OP's wording, HITMAN is fine as long as its online functionalities were explicitly mentioned on the store page. So the obvious question then is: how would I know whether a game in my library introduces this kind of online functionality in an update? If GOG can't enforce a changelog in such a case and I only notice after the fact, would GOG offer the last version of the game pre-update in a way that doesn't involve Galaxy or a refund even after the 30-day period?