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General discussionBeen charged twice and still don't have my games.(47 posts)(47 posts)
(47 posts)
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Posted August 01, 2022
This happened to me as well but with Sofort; Payment was successful, an error occurred during log-out, and the order on GOG's end was shown as still awaiting payment. I ignored it and while trying to open a ticket, the games had been added, because GOG should still receive the information that a payment has been made. In my case it has taken an hour, almost the same amount of time trying to open a ticket ...
Posted August 02, 2022
Holy shit I thought I'm the only one with the same problem!
Ordered my games, it claimed to fail for the first time. I thought I need to try it again and it failed again.
Got notification that my debit card was charged twice. I was confused and panicked, and their chat system is pretty much a glorified bot.
Fast forward this morning, my purchase actually went in and the game is now in my library, but the second charge is still not refunded. So I got my games, but I'm paying twice for them.
While other people think it's fine, it's not fine for me. It's $35.59, for some people it's just chump change but for someone who lives in a developing country that's 15% of my disposable income (money after taxes, saving for old age, bills etc etc)

I hope GOG listen to this, I want to speak with a real person and not a robot on your chat.
Posted August 02, 2022
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Clownski_: Don't worry though, we will never charge anyone twice for the same thing on purpose. Anyone affected will get their issue resolved ASAP - let me know if you've experienced the problem!
Hello, I too experience the same problem, you can see the comment above me to read the problem.
Post edited August 02, 2022 by RedRagan
Posted August 02, 2022
I have now received all the games I paid for.
Posted August 02, 2022
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RedRagan: Holy shit I thought I'm the only one with the same problem!
Ordered my games, it claimed to fail for the first time. I thought I need to try it again and it failed again.
Got notification that my debit card was charged twice. I was confused and panicked, and their chat system is pretty much a glorified bot.
Fast forward this morning, my purchase actually went in and the game is now in my library, but the second charge is still not refunded. So I got my games, but I'm paying twice for them.
While other people think it's fine, it's not fine for me. It's $35.59, for some people it's just chump change but for someone who lives in a developing country that's 15% of my disposable income (money after taxes, saving for old age, bills etc etc)

I hope GOG listen to this, I want to speak with a real person and not a robot on your chat.
We're still in the midst of resolving all the double charges. Don't worry, you'll get the money back soon. Thanks for your patience and apologies for the inconvenience.
Posted August 02, 2022
Same problem here, i ordered 12 games but landed on a 404 after the paypal step, paypal was successfully charged but i didnt receive any games... originally planed to play some story games and have a nice day....

and the support bot is a joke & a bad one, it needed 3 tries and over an hour just to create a ticket at the end ?!
If you would provide a simple form where you type in your stuff and hit send once it would save a ton of time and if you choose to provide a "live chat" please include a possibility to talk to a human...

Any eta when i should receive the games it has been around 24 hours now.
:/
Posted August 02, 2022
Really............
I just got the paypal refund and now the sale is over.................................................,
all the games that originally costed me 42,30 would now cost me 137.08 really, i just want the games
Posted August 02, 2022
So I'm not the only one. Something must have been wrong with GOG's servers yesterday(my card lists a triple charge). I created a ticket, and replied to the automated email I received... so nothing left for me to do but wait for a real person to get around to responding.
Posted August 02, 2022
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Willibaldgamer: Really............
I just got the paypal refund and now the sale is over.................................................,
all the games that originally costed me 42,30 would now cost me 137.08 really, i just want the games
Try to msg GOG team member Clownski_ and see if maybe you can still get the game at that price. Can't hurt to ask right? (and they will have the refunded receipt as proof of the price)
.
Posted August 02, 2022
Sounds like a problem from this toms cott video from a few years back.
https://www.youtube.com/watch?v=IP-rGJKSZ3s
Posted August 02, 2022
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Clownski_: Update! The issue has been fixed and we're now looking into resolving payment errors for everyone affected. Thank you for your patience!
Is this in any way related to gogbear at the end after checkout and payment? Because I've had that same thing with order #8639de426a59 since 10th of july, and the issue persists. I don't get charged, but I also don't get games so I can't buy anything.
Posted August 03, 2022
had one of my five attempts refunded so far.
Hope they aint stopping there.
Posted August 03, 2022
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Clownski_: Update! The issue has been fixed and we're now looking into resolving payment errors for everyone affected. Thank you for your patience!
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clarry: Is this in any way related to gogbear at the end after checkout and payment? Because I've had that same thing with order #8639de426a59 since 10th of july, and the issue persists. I don't get charged, but I also don't get games so I can't buy anything.
That sounds like a separate problem. Send us a ticket through Support Center and we'll do our best to help!
Posted August 04, 2022
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RedRagan: Holy shit I thought I'm the only one with the same problem!
Ordered my games, it claimed to fail for the first time. I thought I need to try it again and it failed again.
Got notification that my debit card was charged twice. I was confused and panicked, and their chat system is pretty much a glorified bot.
Fast forward this morning, my purchase actually went in and the game is now in my library, but the second charge is still not refunded. So I got my games, but I'm paying twice for them.
While other people think it's fine, it's not fine for me. It's $35.59, for some people it's just chump change but for someone who lives in a developing country that's 15% of my disposable income (money after taxes, saving for old age, bills etc etc)

I hope GOG listen to this, I want to speak with a real person and not a robot on your chat.
avatar
Clownski_: We're still in the midst of resolving all the double charges. Don't worry, you'll get the money back soon. Thanks for your patience and apologies for the inconvenience.
Just want to report that I got my money back today. Thank you Clownski_
As a gesture of good will, I will use that money to buy more GOG games, discounted games of course
Posted August 04, 2022
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clarry: Is this in any way related to gogbear at the end after checkout and payment? Because I've had that same thing with order #8639de426a59 since 10th of july, and the issue persists. I don't get charged, but I also don't get games so I can't buy anything.
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Clownski_: That sounds like a separate problem. Send us a ticket through Support Center and we'll do our best to help!
Hi again,
is it possible to just get the games i bought and payed, i originally placed my order in sale when all 12 games together where around 40€, i didnt get the games and (still during the sale) created a support ticket, asking just to get the game, yesterday i got the paypal message that i received a refund (with the i guess automated message), despite asking 3 times just to get the games.... now they are 161€..... I answered instantly to the ticket but havent gotten a responds so far
:/
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This is my favourite topic
Community
General discussionBeen charged twice and still don't have my games.(47 posts)(47 posts)
(47 posts)