Posted December 10, 2024

Leroux
Major Blockhead
Registered: Apr 2010
From Germany

TT_TT_TT_TT
Notanew user -.-
Registered: May 2011
From Germany
Posted December 10, 2024

Gathering from your other thread https://www.gog.com/forum/general/why_is_the_email_response_time_so_long
<5 days ago I had a problem with my account. I sent an e-mail to the support team. I haven't received a response in 5 days. This is the first time I've sent an e-mail.>
So you get the confirmation email that a ticket was created? Or did you never get even an confirmation regarding that?
Also what is the actual problem with your account? No login possible? Creation itself failed? Or was it hacked? Also is it an old account with purchased games on it or a recent one without any games on it? Because if its a new account and you only want to claim your new prime games just creating another account might be a viable solution as well.

teamworkpokes
New User
Registered: Dec 2024
From United States

TT_TT_TT_TT
Notanew user -.-
Registered: May 2011
From Germany
Posted December 10, 2024

Gathering from your other thread https://www.gog.com/forum/general/why_is_the_email_response_time_so_long
<5 days ago I had a problem with my account. I sent an e-mail to the support team. I haven't received a response in 5 days. This is the first time I've sent an e-mail.>
So you get the confirmation email that a ticket was created? Or did you never get even an confirmation regarding that?
Also what is the actual problem with your account? No login possible? Creation itself failed? Or was it hacked? Also is it an old account with purchased games on it or a recent one without any games on it? Because if its a new account and you only want to claim your new prime games just creating another account might be a viable solution as well.

Especially considering: <I have lost access to the email that my current account is connected to> is a problem caused from your and not gogs side nor is it a gog security matter needing a prompt response by gog or such.
They will ask you about proof of ownership of the account to change the email adress for sure - do you have credit card/or paypal or similar statements regarding your former orders ready or old order confirmation numbers ready so you can provide them to them if they should ask for them? If not i would recommend gathering them already so as soon as they contact you you then can respond promptly

teamworkpokes
New User
Registered: Dec 2024
From United States
Posted December 10, 2024


Especially considering: <I have lost access to the email that my current account is connected to> is a problem caused from your and not gogs side nor is it a gog security matter needing a prompt response by gog or such.
They will ask you about proof of ownership of the account to change the email adress for sure - do you have credit card/or paypal or similar statements regarding your former orders ready or old order confirmation numbers ready so you can provide them to them if they should ask for them? If not i would recommend gathering them already so as soon as they contact you you then can respond promptly

teamworkpokes
New User
Registered: Dec 2024
From United States
Posted December 12, 2024
I guess you don't have much information on this subject.