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General discussionA new My Account(1070 posts)(1070 posts)
(1070 posts)
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This is my favourite topic
Posted May 11, 2015
Big changes are here.

My Account is the heart of your GOG.com experience. It's the one place that's 100% yours, and the place you always go to download your games and manage the entire library.
Starting today, your My Account is completely new - remade and redesigned from scratch to better support our growing library of games and many of your biggest requests. Aside from every usability fix we could think of, we've also introduced brand new tools to keep your library organised, and new social features to stay in touch with your friends.

The list of new features is long, but you can see the whole thing on our forums. The most important highlights include:

--Support for friends lists and chat.
--Shared wishlists.
--Advanced filtering and custom tags for your library.
--A new, detailed order history.
--Accessible game changelogs.

We're sure that these new changes will greatly improve your overall user experience on GOG.com, and we can't wait to hear what you think on the wishlist and right here in the comments!
Posted May 13, 2015
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OldFatGuy: So, since it's MY ACCOUNT, is there any way I can get MY ACCOUNT back to the way it was before I just rolled in here tonight and discovered everything all gone to hell???

Al I heard with the upcoming Galaxy release and changes was how everything was OPTIONAL. Well, I want my OLD MY ACCOUNT BACK. You know, simply click on the game on the shelf, and then the store card page is RGHT THERE as well as the GOG Downloader being RIGHT THERE.

There's been an old saying that's been around for centuries GOG. If it ain't broke, don't fix it. The old MY ACCOUNT page wasn't broke. Why did you "fix" it?

Oh well, no choice but to vote with my wallet I guess....
You are not alone.
Posted May 13, 2015
I've got nothing against most of the changes but am still missing my gift codes and private messages.
Shouldn't changes like this be applied when they are completely ready so that the site isn't half broken all the time?

When mentioning GoG in Steam fanbases I always read about how bad the website is and I've got an increasingly hard time finding counter arguments when every change breaks some functions. :/

It's nice that the update notification is back but it was there already before the site has become all grey and depressing.
Well at least we finally got changelogs now and the ability to make the wishlist public which makes trading easier.
Post edited May 13, 2015 by Klumpen0815
Posted May 13, 2015
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Klumpen0815: I've got nothing against most of the changes but am still missing my gift codes and private messages.
Shouldn't changes like this be applied when they are completely ready so that the site isn't half broken all the time?

When mentioning GoG in Steam fanbases I always read about how bad the website is and I've got an increasingly hard time finding counter arguments when every change breaks some functions. :/

It's nice that the update notification is back but it was there already before the site has become all grey and depressing.
Well at least we finally got changelogs now and the ability to make the wishlist public which makes trading easier.
I'm assuming you've already tried sorting "order history" down to just gifts? Also everyone is currently missing private messages, apparently they'll come back later. :s

What I find more annoying than any UI changes is trying to get anything out of support with any reasonable speed. I've lost a whole game in the transition to the new system, and when support got back to me all they did was fix the missing banner.... to the alternate, gimped version of said game, the one that I had deleted.
Post edited May 13, 2015 by ReynardFox
Posted May 13, 2015
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cal74: While I agree with you that a lot of work remains to be done to have a fully updated interface and that they should improve the communication on this matter, do you really think it'll change the reaction of the people complaining.
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silvrdark: I absolutely think it will make a difference. It won't stop all the complaining (there will always be *those* peoople) but it would stop a fair bit if they were clearer about what else they intend to deliver. To anyone that knows how software releases work, it's clear they are delivering these changes in small, usable chunks, but to anyone else it's just going to look bare and poorly thought out. My example about the friends list is probably one of the more obvious things. There is no way they intend to leave it as is, but most people will never know that unless they talk about it.

The *worst* thing you can do is splash flashy headlines all over the place about your awesome improvements and set people up to be dissapointed. Get people excited about what is coming and be honest about what they are getting with each delivery....be candid and honest - I have to think that would hold currency with a lot of people in this community.... way more than will be impressed by a flashy headline and uptalk about improvements...
Yes, I also do believe that delivering features in manageable chunks is a good practice and I also think (but I may be wrong on this) that the calendar for the release of Galxy beta / new UI is linked to the release of The Witcher 3 next week. Since this release can hardly be postponed anymore (especially for external reasons like GOG UI), I think they had to move forward and publish these changes in an unfinished state.

Now, while it would be better to say "hey guys, we were in a rush so we have started putting live features which will be required for The Witcher release, don't worry, we'll continue the work on it and provide the following improvements in the future........", it's not that easy because they have to take into account PR as a whole and not only to the GOG "hardcore" (not said negatively I'd like to point out, I'm one of them) users who like to have something tailored to their needs.

I also saw a lot of comments asking why they did not consult the users before rolling these changes. Although it seems very nice and democratic, it may prove inefficient. Like it or not, GOG is trying to target a larger user base as time goes by (it's a business after all) . As it grows larger, "non-hardcore" (see comments above if you feel offended by the wording :) ) users will make the most part of the users but most of these users will probably never care about giving their point of view on the website / client development as long as it works for them. Therefore, the risk in the end is to develop something targeted to a "minority" of the users which may scare the new ones.

Having said all that, it doesn't mean that we should not provide feedback to the team and ask for some changes when things are clearly not working. They provide tools for that (mantis, the wishlist, the forums) and have proven in the past that they were listening (and not implementing a specific feature because someone requested can't be called "not listening"). But giving feedback is different than complaining and requesting things to be changed in the next few minutes.
Posted May 13, 2015
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ReynardFox: I'm assuming you've already tried sorting "order history" down to just gifts?
Nope, thanks for the tip, I've found it again,

Somehow I hoped that the code for Witcher 2 would come back with the new system since it vanished with the last big transition of the site but it's gone for good (I would have given it to you now).
Posted May 13, 2015
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Klumpen0815: Nope, thanks for the tip, I've found it again,

Somehow I hoped that the code for Witcher 2 would come back with the new system since it vanished with the last big transition of the site but it's gone for good (I would have given it to you now).
Damn. Thanks for the thought though. :)

Gifts are tucked away in a rather obfuscated location now though aren't they? :s
Post edited May 13, 2015 by ReynardFox
Posted May 13, 2015
YOU'VE GOTTA BE KIDDING ME...

"-- Better organization of the downloads list. We improved the way downloads are organized on the game/movie details overlay. It will be easier to download the correct OS and language version of our installers and see which goodies are part of which DLC."

Really? I just purchased Saints Row 2 and I have NO idea how to download its many 'parts' and in which order they should be installed or not installed. Instead of automatically adding the 'parts' to the usual GOG Downloader which would then launch the install/update automatically I now get a prompt to "Save" or "Run" the file.

Who came up with the bright idea to break a perfectly easy to use and intuitive system and replace it with this garbage?

Anyway, WHAT is the proper way of downloading games into my default folder and installing them hassle-free?

BY THE WAY, I DO NOT WANT TO TRY ANY OPTIONAL GOG GALAXY. IT IS OPTIONAL AND I OPT OUT. Please don't tell me I MUST use it to regain GOG Downloader functionality. If you say that, it is bye-bye GOG forever.
Posted May 13, 2015
high rated
Addition to posts and [url=https://www.gog.com/forum/general/a_new_my_account_d5f25/post645]#645 regarding the Game Collection page.

Updates

I've noticed that the notification for updates next to "My Collection", in that drop-down menu, and the update indicator (tiny blue dot) clear as soon as one checks the changelog, possibly even as soon as one clicks on the game card in GRID View (can't remember, will have to pay more attention to this part).
This is not only not useful, but also not an improvement to the system, as it causes one to still keep notes of pending downloads under certain conditions. If for example the update is for an installer of a larger size, and one has not the time (or space) to download it, they have to make a note to return to that specific title later, since the "reminder" of a pending update clears just by checking the changelog. If the indicator clears just by clicking on the game card (I repeat, I'm not sure about this one) then the situation is even worse, as one may lose the update reminder due to an accidental click.

The old system behaved much in the same way - as soon as one clicked on the game, even accidentally, the update indicator cleared; I'd have expected a change to be for the better, actually improve the experience, and not carry over a behaviour that had received much criticism for its inefficiency.

The best way, imo, to go about this would be an option for the user to manually restore the indicator/ notification on their Game Collection page (not next to the account tab on the nav-bar, just in the Games Collection page), like email apps allow you to restore the "unread" status to chosen emails.
Posted May 13, 2015
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SlavaKosmina: YOU'VE GOTTA BE KIDDING ME...

"-- Better organization of the downloads list. We improved the way downloads are organized on the game/movie details overlay. It will be easier to download the correct OS and language version of our installers and see which goodies are part of which DLC."

Really? I just purchased Saints Row 2 and I have NO idea how to download its many 'parts' and in which order they should be installed or not installed. Instead of automatically adding the 'parts' to the usual GOG Downloader which would then launch the install/update automatically I now get a prompt to "Save" or "Run" the file.

Who came up with the bright idea to break a perfectly easy to use and intuitive system and replace it with this garbage?

Anyway, WHAT is the proper way of downloading games into my default folder and installing them hassle-free?

BY THE WAY, I DO NOT WANT TO TRY ANY OPTIONAL GOG GALAXY. IT IS OPTIONAL AND I OPT OUT. Please don't tell me I MUST use it to regain GOG Downloader functionality. If you say that, it is bye-bye GOG forever.
You can download the game using the GOG downloader by clicking "More", "GOG Downloader links".
Posted May 13, 2015
high rated
I am pretty disappointed with Galaxy and what is doing with the main page, I was pretty happy with Galaxy idea as long as will not change GOG.com. But is changing it.

Briefly, as I already talked much about this. I do not like the new library, the ¨pages¨ thing is far worse than scrolling, I want to arrange it manually, and I definitively think that I want the GOG Downloader the way it is. I do not want to use Galaxy to download the games, hope as now is kinda hidden, we will not have it gone in an incoming update. I live in fear! LOL

My two cents, seriously this is by far the worse update ever. In these 6 years using GOG.com I never complained about anything, just recently about the HORRIBLE Grey Design, yes, I still do not like it at all, no wonders that this update is totally related to that Design changes.

All these taste really bitter, but still sweet, as your BD team is making such amazing deals, (The only thing I do not like is the movies but if someone like them, then welcome) but seriously do not be so obfuscated thinking you guys are right with the Design and we are not.
Post edited May 13, 2015 by YaTEdiGo
Posted May 13, 2015
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SlavaKosmina: YOU'VE GOTTA BE KIDDING ME...

"-- Better organization of the downloads list. We improved the way downloads are organized on the game/movie details overlay. It will be easier to download the correct OS and language version of our installers and see which goodies are part of which DLC."

Really? I just purchased Saints Row 2 and I have NO idea how to download its many 'parts' and in which order they should be installed or not installed. Instead of automatically adding the 'parts' to the usual GOG Downloader which would then launch the install/update automatically I now get a prompt to "Save" or "Run" the file.

Who came up with the bright idea to break a perfectly easy to use and intuitive system and replace it with this garbage?

Anyway, WHAT is the proper way of downloading games into my default folder and installing them hassle-free?

BY THE WAY, I DO NOT WANT TO TRY ANY OPTIONAL GOG GALAXY. IT IS OPTIONAL AND I OPT OUT. Please don't tell me I MUST use it to regain GOG Downloader functionality. If you say that, it is bye-bye GOG forever.
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Grargar: You can download the game using the GOG downloader by clicking "More", "GOG Downloader links".
That's not quite correct. I checked the "GOG Downloader links" for several games and NOT all the 'parts' / 'components' are linked. For example:

King's Bounty: Dark Side - Windows - installer:

Windows installer, English
Windows installer, German
Windows installer, Russian

King's Bounty: Dark Side - Windows - patch: --- the PATCH is not linked for use with Donwloader.

OR

How do you read this:

Saints Row 2 - Windows - installer:
Windows installer, English

Saints Row 2 - Windows - patch:
Language selection hotfix, English

Saints Row 2 - Windows - lang pack: -- NOT LINKED

Saints Row 2 - Mac OS X - installer: -- NOT LINKED

Saints Row 2 - Mac OS X - patch: -- NOT LINKED

Saints Row 2 - Mac OS X - lang pack: -- NOT LINKED

Saints Row 2 - Mac OS X - DLC -- NOT LINKED

Saints Row 2 - bonuses:
download all goodies, 5 MB

If only Windows versions are available (which is actually mentioned in product description, at closer inspection) why are other OSs listed here at all? Anyway, the actual links now don't look like download links but they look like regular text. Why did they have to mess up My Account so horribly I will never know. Tags? Really? I own 150 games on GOG and they give me 50 tags. Yes, really, THIS IS HUGELY USEFUL (major sarcasm adamantly intended).

I don't know how many games an average GOG user has, but with some 150 that I own, I've never had any problems finding the game I wanted to install or play.

I hate that wooden shelf deeply as well. Somehow everything is now larger and harder to find visually than it used to be.... Yeah, I really want to apply 50 tags to 30% of my games and spend half a day on it....
Post edited May 13, 2015 by SlavaKosmina
Posted May 13, 2015
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YaTEdiGo: I am pretty disappointed with Galaxy and what is doing with the main page, I was pretty happy with Galaxy idea as long as will not change GOG.com. But is changing it.

Briefly, as I already talked much about this. I do not like the new library, the ¨pages¨ thing is far worse than scrolling, I want to arrange it manually, and I definitively think that I want the GOG Downloader the way it is. I do not want to use Galaxy to download the games, hope as now is kinda hidden, we will not have it gone in an incoming update. I live in fear! LOL

My two cents, seriously this is by far the worse update ever. In these 6 years using GOG.com I never complained about anything, just recently about the HORRIBLE Grey Design, yes, I still do not like it at all, no wonders that this update is totally related to that Design changes.

All these taste really bitter, but still sweet, as your BD team is making such amazing deals, (The only thing I do not like is the movies but if someone like them, then welcome) but seriously do not be so obfuscated thinking you guys are right with the Design and we are not.
I agree with you 1000% (yes, that's one thousand). At the very least they could get some feedback and do some User Acceptance Test with new proposed changes before rolling out something as bad as this...
Post edited May 13, 2015 by SlavaKosmina
Posted May 13, 2015
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YaTEdiGo: I am pretty disappointed with Galaxy and what is doing with the main page, I was pretty happy with Galaxy idea as long as will not change GOG.com. But is changing it.

Briefly, as I already talked much about this. I do not like the new library, the ¨pages¨ thing is far worse than scrolling, I want to arrange it manually, and I definitively think that I want the GOG Downloader the way it is. I do not want to use Galaxy to download the games, hope as now is kinda hidden, we will not have it gone in an incoming update. I live in fear! LOL

My two cents, seriously this is by far the worse update ever. In these 6 years using GOG.com I never complained about anything, just recently about the HORRIBLE Grey Design, yes, I still do not like it at all, no wonders that this update is totally related to that Design changes.

All these taste really bitter, but still sweet, as your BD team is making such amazing deals, (The only thing I do not like is the movies but if someone like them, then welcome) but seriously do not be so obfuscated thinking you guys are right with the Design and we are not.
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SlavaKosmina: I agree with you 1000% (yes, that's one thousand). At the very least they could get some feedback and do some User Acceptance Test with new proposed changes before rolling out something as bad as this...
It appears like GOG is just acting like any other successful company. They've reached the point where what we want or like doesn't matter. Since they are successful, they can now tell us what we want and what to like, whether we like it or not.
Posted May 13, 2015
high rated
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ReynardFox: STILL waiting to get my uncensored Witcher 2 back.
We're working on a fix for this. I'd rather not give any deadlines which would end up being promises we couldn't keep, but we are on it. Sorry about the delay.
Posted May 13, 2015
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SlavaKosmina: That's not quite correct. I checked the "GOG Downloader links" for several games and NOT all the 'parts' / 'components' are linked. For example:

King's Bounty: Dark Side - Windows - installer:

Windows installer, English
Windows installer, German
Windows installer, Russian

King's Bounty: Dark Side - Windows - patch: --- the PATCH is not linked for use with Donwloader.

OR

How do you read this:

Saints Row 2 - Windows - installer:
Windows installer, English

Saints Row 2 - Windows - patch:
Language selection hotfix, English

Saints Row 2 - Windows - lang pack: -- NOT LINKED

Saints Row 2 - Mac OS X - installer: -- NOT LINKED

Saints Row 2 - Mac OS X - patch: -- NOT LINKED

Saints Row 2 - Mac OS X - lang pack: -- NOT LINKED

Saints Row 2 - Mac OS X - DLC -- NOT LINKED

Saints Row 2 - bonuses:
download all goodies, 5 MB
Those not linked don't exist in the first place. You can compare the GOG downloader links for extras with those you have in your account to notice any incosistencies.

In the case of King's Bounty: Dark Side, for instance, there is the main installer (no patch at all), the DLC (if you have purchased the Premium Edition), the English, German, Russian Windows installers, and the extras; exactly like the GOG downloader links.

Also, according to its game page, Saints Row 2 doesn't have any DLC or Mac version at all.
Post edited May 13, 2015 by Grargar
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This is my favourite topic
Community
General discussionA new My Account(1070 posts)(1070 posts)
(1070 posts)