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Big changes are here.

My Account is the heart of your GOG.com experience. It's the one place that's 100% yours, and the place you always go to download your games and manage the entire library.
Starting today, your My Account is completely new - remade and redesigned from scratch to better support our growing library of games and many of your biggest requests. Aside from every usability fix we could think of, we've also introduced brand new tools to keep your library organised, and new social features to stay in touch with your friends.

The list of new features is long, but you can see the whole thing on our forums. The most important highlights include:

--Support for friends lists and chat.
--Shared wishlists.
--Advanced filtering and custom tags for your library.
--A new, detailed order history.
--Accessible game changelogs.

We're sure that these new changes will greatly improve your overall user experience on GOG.com, and we can't wait to hear what you think on the wishlist and right here in the comments!
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HypersomniacLive: I hope they do it right, but I fear that it won't solve issues like games belonging to a series, anthology or compilation that were unbundled and their titles have nth to do with each other, like Planettfall from the Zork Anthology (which incidentally has no Store Page link), or the fact that Return to Zork will never be anywhere near the other Zork games. Without any form of manual sorting, this sort of issues will always exist.
That's a problem, but it's even a bigger problem if you want to have certain kind of games together.
For instance, if you want to have all Sierra "quest" games together, there's absolutely no other way than manually rearrange.

The right order is almost impossible to achieve automatically:
King's Quest games have numbers in the title except for the last game, which doesn't.
First two Leisure Suit Larry games don't have a number in the title, except for the remake of the first one, which does. (The Kickstarted remake of that remake again doesn't have, but then again, it's not a Sierra game anymore.)

And is there some "tag" that understands that Larry games belong to the quest series, even if they don't have the word "quest" in the title like King's Quest, Space Quest, Police Quest and Quest for Glory do?? I think not.

Oh yeah, then there's Gabriel Knight too, although I'm not sure if that is undeniably a "quest" series after the first one, as every game in the series looks totally different than the previous one. But that's not really the point here either.
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HypersomniacLive: Pagination

Not a fan of it, as it further breaks the sense of having a complete game library, but will live with it if there's no way to have an alternative.
That's actually the most annoying part of the current change for me, not to have a possibility to list all my games in one page. As long as GOG does not give us the tiniest help which library games belong to which purchased game bundle this is the only way to halfway check the content of your library.
high rated
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cal74: While I agree with you that a lot of work remains to be done to have a fully updated interface and that they should improve the communication on this matter, do you really think it'll change the reaction of the people complaining.
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eiii: Perhaps when you do it in a proper way?

If you change your system and remove a feature without any forewarning, which a lot of people had used, are you surprised when people complain? Really?
If GOG would have thought a bit ahead they at least would have given people a warning together with the unbundling that manual sorting of the library will not be supported in the future (and would have fixed the automatic sorting before). So people at least would not have to put work on resorting their library after the unbundling.

If you change your system and know that the import of the old data is not ready yet and a roll out will interrupt the communication of a lot of people do you roll out that change? Really?
No, you do not if you have any respect for your customers.

Seriously ... the general lack of thinking ahead, of planning and coordination, of quality control and testing on GOG is just frustrating.
To an extent I think I understand it. Before changing my degree I was originally going for a form of engineering. To this day, some of my very good friends are either programmers/engineers. This reminds me of when an engineering person I know would describe somethingas better from a technical standpoint and explain the new features. I would then ask questions about why was it less user friendly or why could I no longer do X and they would just be stunned.silent as to why I disliked the new gizmo. Not all engineers, but a fair few, think in terms of math and reason without really bothering to think of the human element. Some companies are very good about making sure they either have engineers/programmers to bridge teh gap or technically inclinded non-engineers in other areas to help provided feedback and balance. And again, please don't read this as all engineers/programmers don't understand the human element of dealing with the public just that there are a lot that don't..

I feel like conversations about the new library are going like this:


customer: My product does not do X,y, or z anymore.

Staff: But it now does r,s and t so it is now better. Please familiarize yourself with these improvements.

Customer: R,s, and t are all well and good but I am looking for a way to do w,y, and z. Could you reimplement them please.

staff: In an effort to better assist you we have added r,s, and t.. If you have any questions about how r,s, and t work we'd be happy to assist you.

Customer: But all I want is to be able to do x, y, and z. Can you assist me in doing those please?

Staff: In order to better improve you experience x, y, and z were removed so that we could provide the superior access to r,s,t. we apologize for any inconvenient this may have caused.

Customer: How does removing the features I use help me do things better? I'll I am looking for here is the same level of service and content as I had access to before. I am not asking for anything that I was not previously granted.

Staff: And by removing those things we can now better assist you and give you more control of you experience.

Customer: *brain anyersm sets in* How do I have more control for a better experience when I do not have access to the features I want *blood starts leaking from ears due to frustration*

Staff: Because we have improved out service and made it better.


It just feels like the staff didn't think through the reaction well and hasn't really comprehended why people want certain features. It's a shame because this is really the only site I buy games from. I want them to do well. I just really hate losing some of the functionality from the library or having the functions be done in more esoteric ways that are *better* to someone thinking in engineer terms. In all the years I have been coming here this is really the only one that actually annoyed me. Though galaxay locked multiplayer (no lan or other access to multiplayer) is something that would set me off. Cause lacking multiplayer is drm. Overall I like this place, but I really find the new library awkward and less helpful.
high rated
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PixelBoy: That's a problem, but it's even a bigger problem if you want to have certain kind of games together.
For instance, if you want to have all Sierra "quest" games together, there's absolutely no other way than manually rearrange.

The right order is almost impossible to achieve automatically:
King's Quest games have numbers in the title except for the last game, which doesn't.
First two Leisure Suit Larry games don't have a number in the title, except for the remake of the first one, which does. (The Kickstarted remake of that remake again doesn't have, but then again, it's not a Sierra game anymore.)

And is there some "tag" that understands that Larry games belong to the quest series, even if they don't have the word "quest" in the title like King's Quest, Space Quest, Police Quest and Quest for Glory do?? I think not.

Oh yeah, then there's Gabriel Knight too, although I'm not sure if that is undeniably a "quest" series after the first one, as every game in the series looks totally different than the previous one. But that's not really the point here either.
There are many games that are part of various series and "series".; imo, they all fall under the "Without any form of manual sorting, this sort of issues will always exist" I said, as I only gave a couple of examples in my reply to Coelocanth.
low rated
What exactly is this demand for having all games on one page? Do you like having the library page load and render longer than it takes for the pitch drop experiment to complete? Because that's what will happen when you have a large amount of games in your library and a JavaScript-heavy site, such as the GOG library, trying desperately to strain your quadcore processor to its knees.

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PixelBoy: And is there some "tag" that understands that Larry games belong to the quest series, even if they don't have the word "quest" in the title like King's Quest, Space Quest, Police Quest and Quest for Glory do?? I think not.
Yeah, it's not like you can make your own arbitrary tags and use them in whichever way you see fit. Oh wait, that's utterly false. You can, found that out about a minute after looking at the tag functionality.

To GOG: stay away from policing the tags. There will be no Steam here. Only really spammy tags should be destroyed.
Post edited May 13, 2015 by ErfInverse
high rated
I used to buy some of my games on GOG, even if I already bought them DRM free somewhere else, just to have them on my game shelf. Now that the game shelf has been butchered into what it is now, it doesn't really matter where I get my DRM free games from.

As for the release of Invisible, I may as well just buy it directly from the source. This way I get it DRM free, and I also get the rental.

I know there are people here that say you can't make everyone happy, which is true. However, I do believe there would have been less unhappiness if some of the features were added without taking away things like game boxes and being able to view all games on one page. With wide sweeping changes, like that last big round of changes showed, you can really piss off your long term customers.

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ErfInverse: What exactly is this demand for having all games on one page? Do you like having the library page load and render longer than it takes for the pitch drop experiment to complete? Because that's what will happen when you have a large amount of games in your library and a JavaScript-heavy site, such as the GOG library.
I can think of two reasons.

To be able to scroll through all your games without having to change pages, which I actually find to be slower and inefficient. Bring back the one page as an option.

If manual sorting ever comes back, it would make manual sorting a lot simpler. It might not even be possible to sort if you have to deal with multiple pages.

On the single page topic, I also hate having to load another page to get to the downloader links. There really is nothing added in this round of changes that I want over what was taken away.
Post edited May 12, 2015 by jalister
high rated
On one of those days,
I've noticed the sign,
once more Good Old Games,
went for Bad New Design.

As with all changes,
some like it a lot,
yet me it estranges,
and my eyes are pleased not.

How nice were the covers,
how sturdy the shelves,
it's gone - one discovers,
and in deep grief he delves.

All those sweet years of manual sorting,
you felt powerful when getting rid of chaos,
now every game a fixed spot is sporting,
like if Latvia would best border with Laos.

Homely feeling, nicely cosy and warm,
has been politely cast out from here,
to be filled in for by some robotic norm,
the bland taste of future - oh, dear.

Everytime with all these progressive motions,
it always just puzzles me quite a bit,
why we are never left with some options,
to stick with the past, to take a split.

And I wonder why if it's always for the best,
they abandon the colors and go for the grey,
they strip you of choice - "have it like the rest",
they don't care of critiques and keep them at bay.

In fact, I do not wonder so much - as I just fret
I hear that "smart" and "phony" laugh from the back,
of course, even I will get accustomed and forget,
that there was a soul - and then it got sacked.
I am totally missing communication with some of the GOG staff here who are "responsible" for this. There were SEVERAL postings here critizicing the new design and specifically mentioning what GOG could change and what they (the paying customers) want. It would be so great to make a discussion out of it like it is in the Galaxy Thread. In this thread nothing seems to happen except that many users are complaining. I starting to wonder if GOG even reads this.
high rated
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ErfInverse: What exactly is this demand for having all games on one page? Do you like having the library page load and render longer than it takes for the pitch drop experiment to complete? Because that's what will happen when you have a large amount of games in your library and a JavaScript-heavy site, such as the GOG library, trying desperately to strain your quadcore processor to its knees.

Yeah, it's not like you can make your own arbitrary tags and use them in whichever way you see fit. Oh wait, that's utterly false. You can, found that out about a minute after looking at the tag functionality.

[...]
The former was quite nicely covered by jalister. As for the latter, there's a difference between filtering/ searching and sorting/ managing. It's perfectly fine if you don't care about it, but some of us do, so your comment doesn't address the issue we were discussing.
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Palloka: <snip>
Great way of voicing your feedback. +1 to you!
high rated
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MarkoH01: I am totally missing communication with some of the GOG staff here who are "responsible" for this. There were SEVERAL postings here critizicing the new design and specifically mentioning what GOG could change and what they (the paying customers) want. It would be so great to make a discussion out of it like it is in the Galaxy Thread. In this thread nothing seems to happen except that many users are complaining. I starting to wonder if GOG even reads this.
Ah my friend, allow me to say that you're making a fatal mistake here. Reread the OP - they say [emphasis added]:
we can't wait to hear what you think on the wishlist and right here in the comments!
Hearing is a step down from the listening that they did in the "We are listening to your feedback!" thread. And in both cases, they never said that they would respond to or take anything we say into account.

Sorry MarkoH01, I know what you mean, but I just couldn't resist.
If memory and experience serves me right, they will let a few days pass, then come back with a summarised statement that won't address everything, and then the circle will start all over again; kind of a rinse and repeat thing.
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Lemon_Curry: Tags error:
On the drop-down menu entitled MORE in a game window the tag selection disappears (as well as the menu itself) once I move the cursor from ASSIGN TAGS... to the right section (MANAGE TAGS etc.).

I'm using Firefox 38.0 with no add-ons.
i dont think it is an error, sir... i experience same behavior

i think mainly it is because they wanted the whole drop down menu as a "mouse cursor hover" thingy, not a "click to trigger on/off" way.

and because the game box, or the drop down menus are INSANELY HUGE (for people using the website on tablets or phones, you know), whenever your mouse cursor goes a few pixel too far from the dropdown menu frame, it closes itself off and you have to start again.

someday, one should realise that no, using a phone or tablet for surfing on the web is not the best way, only the most used way (but not for good reasons) and it is silly especially for a game about pc gaming... do they expect us to have portable devices that are "concerned" by the games here ? (maybe they would soon open a mobile game section ?)
but nowadays, every webdesigner only think about developping their stuff having only portable devices in mind... hey folks, we still ahve computers, they still work, we even have HD screens more than 25" wide, you know ?
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ErfInverse: What exactly is this demand for having all games on one page? Do you like having the library page load and render longer than it takes for the pitch drop experiment to complete? Because that's what will happen when you have a large amount of games in your library and a JavaScript-heavy site, such as the GOG library, trying desperately to strain your quadcore processor to its knees.

Yeah, it's not like you can make your own arbitrary tags and use them in whichever way you see fit. Oh wait, that's utterly false. You can, found that out about a minute after looking at the tag functionality.

[...]
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HypersomniacLive: The former was quite nicely covered by jalister. As for the latter, there's a difference between filtering/ searching and sorting/ managing. It's perfectly fine if you don't care about it, but some of us do, so your comment doesn't address the issue we were discussing.
It adressed Pixelboy's ignorance on tags, which is exactly the portion of the post that I quoted.
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stg83: GREAT NEWS: Forum Overhaul.

We'll be adding a whole bunch of great new requested features like,

Not being able to reply to comments.

You can only post using the Galaxy client

And we're adding auto updates to the forum!
Kid 1: It's happy!

Kid 2: It's fun!

All Three Kids: It's the new
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ErfInverse: What exactly is this demand for having all games on one page? Do you like having the library page load and render longer than it takes for the pitch drop experiment to complete? Because that's what will happen when you have a large amount of games in your library and a JavaScript-heavy site, such as the GOG library, trying desperately to strain your quadcore processor to its knees.
To add to other good reason, I posted my own reason earlier ITT.

I print my library to PDF. I do this for a number of reasons (that I won't hash out here). Needless to say, there are plenty of good reasons to want all games on one page.. :)