Cavalary: This will be quite some necroing, but was wondering how do the six feel about how things developed since then, now that it's six months after the redesign, forum still as it is, even FPP gone and so on...
I'd have been interested in this as well, but ironically, contrary to all the pointless necros going on, this one of all things was left unanswered.
Personally, I feel that nothing much has changed since then, that GOG is still as tone-deaf as before in the relations with the community and continuing to erode the trust they had built with their core audience. I know several good people from back in the days who have (mostly) turned their back on GOG due to this and even more serious issues, but so far I've still stuck around regardless. Admittedly, mainly due to all the forum activity, the shop has already become less and less special and attractive to me after all the "Good News"(tm). And two recent events - despite appearing quite particular and not getting much attention yet - make me wonder why I still keep defending GOG against those who've already abandoned it, as they seem to show how little GOG has actually taken to heart the complaints that lead to "6 community members going to GOG HQ". At the time I was ready to wait and see, give them the benefit of the doubt, before declaring it a simple PR stunt for appeasement, but now I'm not so sure anymore ...
The two (particular but somehow representative) events are:
1) The integration of cloud saves in Galaxy for old DOS games messing with save functionality if you run the games without the client. This happened with Forgotten Realms Unlimited Adventures (FRUA) from the Archives Vol. 2 (and it's possible that it affects some other Goldbox games, too). GOG's current version of FRUA gives out error messages when you try to save without the client, and the game crashes when you try to create a new design/module/campaign. This is due to a line in the dosbox config file concerning cloud saves. I brought this to the attention of Support and they said they would pass it on, but also said that currently the best option was to just comment the line out. It didn't sound like this issue was given priority; that was weeks ago and nothing has happened since then. The conclusion I draw from this is that people running games without the Galaxy client are seen as such a neglectible minority that GOG can afford to distribute offline installers that make the games not work right out of the box. Anyone not using Galaxy will run into the saving issues, will have to search for a solution and will have to modify the config files themselves.
2) GOG introduced a "new approach" for PayPal users that requires agreement to direct debit payments without the need to log into your PayPal account via password anymore (see
here). What is possibly meant to provide more convenience to users is also a security risk, and so far they didnt think to provide the possibility to opt out of it. It's especially worrying since there have been reports that users were accidentally logged into the wrong GOG accounts, and GOG didn't manage to find out how that was possible. They didn't officially inform users about all of this, and they didn't provide options. Once again, they introduced something that's supposed to be more convenient for users, without actually considering that some users might want to opt out of it and why.
So, let me rephrase Cavalary's question: Do
you feel like that visit to GOG HQ actually changed anything?